2010 Ford Edge

Complaint Filed Tuesday 18:14 hrs 12/06/2022. On 12/02/2022 I had a diagnosis at Marcotte Ford Holyoke, MA done my vehicle because it failed Massachusetts emissions CEL. Diagnose came back with the same description as the damaged fuel system and suspension which RECALLS, which should have been fixed before I registered the vehicle on 11/22/2022. I fear for my safety of fuel leak and suspension crash. I would hate to think a reputable Ford dealer would jeopardize my safety for a few extra dollars for holiday spending. I have found a different repairman for the faulty brake power booster & Mass Air Flow Sensor the A & Z Autos dealer /A & Z Auto Repair placed in my vehicle. Ms. Sharon-Shawn A. Bell

I BOUGHT MY 2010 FORD EDGE TO UPGRADE MY SAFETY STANDARDS FOR MY KIDS AND JUST RECENTLY FOUND THE BRAKES FAILING ME TO THE POINT OF BEING UNSAFE TO EVEN DRIVE AS OF NOW MY FAMILY HAS BEEN HARDSHIPPED BY THE BRAKE BOOSTER RECALL I NEVER KNEW WAS THE REASON FOR MY SAFETY BEING STANDSTILLED FOR MOBILITY WITH THIS PARKED UNSAFE BRAKE BOOSTER NEEDING IMMEDIATE RECALL SERVICED TECHNICIANS LIAZONED THROUGH THIS COMPLAINT TO GET ME AND MY FAMILY SAFELY MOBILE AGAIN THROUGH THIS COMPLAINT PROCESS PLEASE SEND ME A CLAIM TO GET TO MY LOCAL FORD DEALERSHIP IN CADILLAC MICHIGAN THANK YOU FOR YOUR TIME.

THE INTERIOR OF MY CAR FILLED WITH GAS FUMES AFTER FILLING THE TANK ON11/4/2019. I CALLED DON HINDS FORD THE NEXT MORNING AND DROPPED IT OFF THAT EVENING. THE SERVICE DEPARTMENT INSPECTED IT AND FOUND THAT THE GAS TANK WAS LEAKING. THE GAS TANK HAD BEEN REPLACED DUE TO A RECALL JUST 15 MONTHS AGO. FORD REFUSES TO REPLACE, STATING HAT THE WARRANTY IS EXPIRED. WE HAVE ASKED OUR DEALERSHIP TO COMPLETE THE REPAIRS. MY CONCERN IS THAT FORD MOTOR COMPANY REPLACED DEFECTIVE GAS TANKS WITH DEFECTIVE GAS TANKS. FORD CUSTOMER SERVICE SUGGESTED THAT I TAKE IT TO AN "AUTHORIZED FORD SERVICE PROVIDER" EVEN AFTER I TOLD THEM THAT IT WAS ALREADY AT A AUTHORIZED FORD SEVICE PROVIDER...EVEN THOUGH MY CAR IS LEAKING GAS AND COULD CATCH FIRE, EVEN THOUGH I TOLD THEM THAT MY CAR'S INTERIOR WAS FILLED WITH GAS FUMES.

WHILE DRIVE ABOUT 50 MILES PER HOUR ON THE STREET THE WRENCH LIGHT WENT ON THEN OFF. I PULLED UP TO A STOP LIGHT AND WHEN I TRIED TO ACCELERATE THE CAR COULD HARDLY MOVE. I WAS ONLY ABLE TO LIMP ALONG UNTIL I GOT TO MY DESTINATION. I SHUT THE CAR OFF AND WHEN I CAME BACK AFTER ABOUT 2 HOURS IT STARTED AND HAS BEEN DRIVING FINE THE LAST TWO DAYS, FOR NOW. NO WRENCH LIGHT NO POWER PROBLEMS. I'VE BEEN RESEARCHING THIS ISSUE ONLINE AND HAVE SEEN NUMEROUS OTHER COMPLAINTS WITH THE SAME DESCRIPTION AS MINE. A THROTTLE BODY SEEMS TO BE AT FAULT. APPARENTLY FORD KNOWS OF THIS ISSUE AND DID NOT DO A RECALL. RATHER THEY DID AN EXTENDED WARRANTY THAT ENDED IN 2015.

TL* THE CONTACT OWNS A 2010 FORD EDGE. WHILE DRIVING 35 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. WHEN THE HEAT WAS TURNED ON, A STRONG FUEL ODOR WAS DETECTED INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE FUEL PUMP WAS LEAKING FUEL. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 166,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V712000 (FUEL SYSTEM, GASOLINE) AND 18V046000 (AIR BAGS). THE CONTACT CALLED AN UNKNOWN FORD DEALER IN DEARBORN, MI AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS) AND PARTS DISTRIBUTION DISCONNECT FOR 15V712000 (FUEL SYSTEM, GASOLINE).

TL* THE CONTACT OWNS A 2010 FORD EDGE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V712000 (FUEL SYSTEM) IN JANUARY OF 2018. THE DEALER (PEARSON FORD, 10650 N MICHIGAN RD, ZIONSVILLE, IN 46077) STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND STATED THAT THE CONTACTED NEEDED TO TAKE THE VEHICLE TO THE DEALER TO HAVE THE RECALL REPAIRED. THE CONTACT STATED THAT THERE WAS CORROSION ON THE VEHICLE, WHICH CAUSED THE FUEL PUMP TO MALFUNCTION. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.

"TAKATA RECALL" BOUGHT THE FORD EDGE FROM A USED CAR DEALERSHIP IN SEPTEMBER 2016, WE WEREN'T NOTIFIED OR AWARE OF THE TAKATA RECALL AT ALL UNTIL MARCH OF THIS YEAR 2018 WHEN WE SAW IT ON THE NEWS. THEY STATED TIL THIS DAY AUGUST 18 2018 THEY HAVE NOT EVEN MANUFACTURE THE PART TO FIX THE TAKATA RECALL ON MY CAR. I SIT HERE WITH UNSAFE CAR AND MAKING CAR PAYMENTS ON SOMETHING I CAN'T USED. I NEED HELP WITH THIS ISSUE. I NO LONGER WANT TO CONTINUE WAITING AFTER 2 YEARS OF THIS MESS. I WANT FORD BUY THE CAR BACK AND GET THIS RESLOVED. I CAN'T CONTINUE TO WAIT TILL IT TIME FOR THEM TO FIX IT. PLEASE HELP ME WITH THIS!