2010 Ford Edge

The contact owns a 2010 Ford Edge. The contact stated while driving 40 MPH, the engine started to overheat. The contact added coolant to the reservoir however, the contact became aware that coolant was leaking from the vehicle. There was no warning light illuminated. The vehicle was driven to an independent mechanic where it was diagnosed with water pump leaking failure. The local dealer was contacted; however, the vehicle was not repaired because the vehicle was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 210,000.

The contact owns a 2010 Ford Edge. The contact had taken the vehicle to an independent mechanic, and it was discovered that there was coolant inside the oil. The vehicle was towed to another independent mechanic who confirmed the failure and informed the contact that the engine needed to be replaced. The dealer was notified of the failure and provided and estimate for a diagnostic test however, the contact declined to have the vehicle diagnosed. The vehicle was towed to the residence where it remained. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 161,000.

The contact owns a 2010 Ford Edge. The contact stated while operating the vehicle, there was a burning odor inside the vehicle. Upon inspection, it was discovered that the coolant reservoir was empty, the engine oil dip stick read full, and the oil was discolored. The vehicle was taken to the local service center where the mechanic discovered water in the engine oil. The mechanic diagnosed the vehicle and determined that the water pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 170,000.

The contact owns a 2010 Ford Edge. The contact stated that while driving approximately 30 MPH, the engine temperature gauge indicated that the engine was overheating. The vehicle was later driven to an independent mechanic who diagnosed that the engine was damaged due to a faulty internal water pump which had caused coolant to mix with the engine oil. The vehicle was not yet repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 117,000.

The contact owns a 2010 Ford Edge. The contact stated that while driving at an unknown speed, an abnormal noise was heard coming from the engine compartment. No warning lights were illuminated. The contact stated that he pulled over on the side of the roadway, opened the hood, and noticed that the antifreeze reservoir container was empty. The vehicle was taken to the dealer where the failure was diagnosed as a defective water pump that needed replacement. The contact stated that the repair was not completed because the dealer could not guarantee that the engine was not damaged. The vehicle was not repaired but was towed back to the residence. The manufacturer was notified of the failure but offered no assistance. A case was opened. The approximate failure mileage was 148,000.

I HAVE A 2010 FORD EDGE WITH 38,153 MILES. IN THE LAST ONW MONTH I HAVE HAD THE TORQUE CONVERTER REPLACED (UNDER WARRANTY) AND NOW I JUST HAD THE THROTTLE BODY AND MOTOR ASY. REPLACED FOR $691.03. I SMELLED GASOLINE AND THE ENGINE HESITATED SO, I TOOK IT INTO AUTONATION IN DELRAY, FL. FOR REPAIR. THE SERVICE PERSON TOLD ME THAT THIS IS A VERY COMMON PROBLEM AND I SHOULD KEEP MY RECEIPT FOR A RECALL IN THE FUTURE. I WAS LUCKY THAT THE CAR DID NOT EXPLODE WITH THE FUEL FUMES. THERE NEEDS TO BE A RECALL OF THIS CONDITION. *JS

ON 1/21/12, I PULLED INTO A PARKING SPACE, WITH MY FOOT ON THE BRAKE TO PUT THE CAR INTO PARK, THE ENGINE MADE A FUNNY NOISE AND THE CAR SURGED FORWARD CRASHING INTO A FORD MUSTANG. THIS CRASH SHOULD NEVER HAVE HAPPENED SINCE MY FOOT HAD THE BRAKE DEPRESSED. WHEN THE CAR CAME TO A HALT AFTER HITTING THE MUSTANG, I HAD TO PULL THE GEAR SHIFT OUT OF "PARK" TO BACK UP OFF THE DAMAGED VEHICLE. AFTER TAKING MY VEHICLE TO RANDALL FORD TO BE CHECKED OUT, I WAS INFORMED THAT THERE WAS NOTHING WRONG WITH MY VEHICLE. THEY TRIED TO CONVINCE ME THAT MY FOOT WAS ON BOTH PEDALS. THIS IS VIRTUALLY IMPOSSIBLE TO DO IN MY CAR UNLESS MY FOOT WAS TURNED AT A 90 DEGREE ANGLE FROM IT'S NORMAL POSITION. IF MY FOOT HAD SLIPPED OFF THE BRAKE AND HIT THE GAS I WOULD HAVE SAID THAT AND NEVER TAKEN MY VEHICLE IN TO BE INSPECTED. I KNOW FORD NEVER WANTS TO ADMIT THEY HAVE A PROBLEM WITH THEIR VEHICLES BUT I URGE THE "POWERS THAT BE" TO GO BACK INTO THEIR ISSUE HISTORY AND CHECK OUT THE ISSUES YOU HAD WITH THE FORD FREESPIRIT SURGING FORWARD ON NUMEROUS OCCASIONS. I WOULD LIKE FOR SOMEONE TO TAKE THIS ISSUE SERIOUS WHILE MY CAR IS STILL UNDER WARRANTY. I CANNOT AFFORD AN $8000. REPAIR. I WOULD ALSO LIKE TO STATE THAT IF SOMEONE HAD BEEN BETWEEN MY CAR AND THE MUSTANG IT HIT, THEY COULD HAVE BEEN SEVERELY HURT OR KILLED. *TR

I PURCHASED MY 2010 FORD EDGE THE FIRST WEEK OF MAY 2011. WITHIN THREE DAYS I NOTICED THAT THE VEHICLE WOULD ACCELERATE SUDDENLY, AND THE RPM WOULD JUMP FROM 1500 TO 3500, THEN BACK AGAIN. THIS HAPPENED SEVERAL TIMES. I CALLED THE DEALERSHIP WHERE I PURCHASED THE VEHICLE, AND THEY STATED I COULD TAKE IT TO ANY FORD SERVICE DEPT. I DID JUST THAT AND WAS TOLD NOTHING WAS WRONG WITH THE VEHICLE. WHEN I WENT TO RETRIEVE MY NEWLY PURCHASED FORD EDGE, THERE WAS A FOUR INCH GASH IN THE RIGHT SIDE OF THE HOOD. THEY DENIED THAT THE GASH HAPPENED AT THEIR SERVICE DEPT. WHEN I PULLED AWAY FROM THE SERVICE DEPT. THE VEHICLE DID THE SAME SURGING FORWARD AND THE RPM'S JUMPED AGAIN. I CALLED THE SERVICE DEPT. ASAP! THEY HAD ME RETURN IMMEDIATELY, AND I WENT THROUGH HELL TO GET A LOANER CAR WHILE MY VEHICLE SAT IN THE SERVICE DEPT THROUGH THE WEEKEND. ON MONDAY OF THE FOLLOWING WEEK, THE SERVICE DEPT MGR CALLED ME TO LET ME KNOW THAT THEY COULDN'T FIND ANYTHING WRONG WITH THE CAR. WHEN I PICKED UP THE EDGE THAT EVENING, I HAD THE SERVICEMAN RIDE WITH ME. MY EDGE DID IT AGAIN, AND I DEMONSTRATED HOW IT ALSO DID IT WHILE SET ON CRUISE. THIS WAS NOT A SLIP OF MY FOOT AS ASSUMED BY THE SERVICE MGR. THEY DID NOT FIX THE ISSUE, BUT ONLY STATED THAT THIS IS NORMAL FOR THIS VEHICLE. THIS IS NOT NORMAL WHEN I'M SUBJECTED TO AN ACCIDENT DUE TO A SURGING VEHICLE. I WAS ALMOST HIT WHILE MERGING AS MY EDGE WOULD NOT IMMEDIATELY ACCELERATE, THEN BOOM IT SHOT FORWARD WHERE I NEEDED TO APPLY MY BRAKES OR HIT THE CAR IN FRONT OF ME. I STILL EXPERIENCE THIS SURGING AT LEAST THREE TO FOUR TIMES A WEEK. I'M WAITING FOR MY ACCIDENT!!!!! *KB

SUDDEN, UNINTENDED ACCELERATION OF MY 2010 FORD EDGE VEHICLE: I TURNED INTO MY HOUSE DRIVEWAY AT APPROXIMATELY 5 TO 10 MILES/HOUR SPEED. AS SOON AS I TURNED INTO MY DRIVEWAY, THE CAR SUDDENLY AND UNINTENTIONALLY ACCELERATED. I COULD NOT CONTROL THE CAR. I SWERVED TO AVOID MY GARAGE, BUT ENDED UP DAMAGING BADLY ONE GARAGE DOOR AND THE OUTER CORNER OF MY GARAGE WALL. THE CAR THEN CRASHED AGAINST A TREE IN MY LAWN AND CAME TO A STOP. THERE WAS BAD DAMAGE TO THE FRONT OF THE CAR. I WAS THE ONLY ONE IN THE CAR. I WAS NOT HURT. THERE WAS NO INJURY TO ANYONE ELSE. I CALLED IN THE POLICE. WHEN THE OFFICER ASKED ME WHAT HAPPENED, I TOLD HIM THAT I MIGHT HAVE ACCELERATED THE CAR IN ERROR, BUT I WAS NOT SURE IF THERE WAS AN ELECTRONIC PROBLEM WITH THE CAR. IN THE MONTH PRECEDING THE ACCIDENT, ON 2 OR 3 OCCASIONS, THE RPM GAUGE IN THE CAR WILL SUDDENLY JUMP FROM APPROXIMATELY 1500 RPM TO APPROXIMATELY 3500 RPM FOR NO OBVIOUS REASON, THERE WILL BE A SLIGHT JERK IN THE CAR BUT NO ACCELERATION OF THE CAR. WITHIN A FEW SECONDS, THE RPM WILL GO BACK DOWN TO APPROXIMATELY 1500 RPM BY ITSELF. I DID NOT REMEMBER THESE INCIDENTS WHEN I SPOKE TO THE INVESTIGATING POLICE OFFICER. THESE 2 TO 3 EPISODES IN THE MONTH PRECEDING THE ACCIDENT MAKES ME SUSPECT THAT THE PROBLEM IS NOT DUE TO HUMAN ERROR, BUT DUE TO AN ELECTRONIC PROBLEM WITH THE CAR. MY INSURANCE COMPANY HAS EVALUATED THE DAMAGE TO MY CAR AND MY HOME AND IS IN THE PROCESS OF SETTLING THE CLAIMS. THE CAR IS IN THE COLLISION SHOP RECOMMENDED BY THE INSURANCE COMPANY AND IS CONSIDERED REPAIRABLE. HOWEVER, I AM NOT COMFORTABLE DRIVING THIS CAR AGAIN UNTIL A PROBLEM IN THE CAR IS RULED OUT. I E-MAILED FORD MOTOR COMPANY CUSTOMER RELATIONS. THEY PROMISED TO RESPOND WITHIN 3 BUSINESS DAYS, BUT HAVE NOT DONE SO. HENCE, I AM CONTACTING NHTSA. *TR