2021 Ford Ecosport

Safety Recall 23S64 was completed on my 2021 Ford EcoSport on approx. Oct 19, 2025. After ~15,000 miles, the same system failed again on [XXX], causing loss of power and loss of braking assist. Fredericktown Pettus Ford diagnosed shredded timing belt material, drained the oil, and removed the catalytic converter (placed in trunk). They were respectful and tried to order a replacement engine, but Ford Motor Co. blocked their access to the system. The vehicle has now been out of service for over 3 months, and we have paid for two ~100‑mile tows because Ford refused to authorize repairs or provide a loaner/rental after a second engine failure. On June 18 the car was towed to Bommarito Ford, who falsely accused us of “destroying the car” and removing the catalytic converter, despite written confirmation from Pettus Ford that THEY removed it during diagnosis. Bommarito refused recall work, claimed the car was “out of warranty,” and ordered us to remove it from their lot or face storage fees. Ford Corporate opened cases [XXX] and [XXX]. The second rep was rude, accusatory, did not return calls, and repeated false claims. Ford denied coverage using a 12k‑mile parts warranty, even though this is a federal safety recall. Ford Corporate also misidentified the owner and listed my vehicle incorrectly as a “Ford Edge.” After notifying Ford Executive Office, Tier 2, the Missouri Attorney General, and legal counsel, Pettus Ford’s access to Ford’s system was suddenly restored. Pettus Ford continued to help, but Ford still refused to authorize the repair. We have now towed the car back to Pettus Ford in Fredericktown, MO. We have been without a vehicle for nearly 4 months and have spent significant time and money on towing. Ford only began to respond after the Missouri Attorney General complaint and after Ford Corporate threatened legal action instead of providing assistance. Pettus Ford has been the only party acting professionally throughout this:INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C

Manufacturer issued a recall with no remedy. The vehicle stalled and loss power will I was driving on the highway in June 2025. The vehicle was taken to an authorized dealership for a safety recall regarding this issue. The manufacturer and dealership held my vehicle for 11 months to complete the repair. However, just 5 days after receiving the vehicle back, the engine shut off again while I was driving. The vehicle stalled while driving at approximately 25mph on a highway exit. There was no warning prior to the engine shutting off. The vehicle remains unremedied and unsafe to drive. The manufacturer has failed to repair the defect within a reasonable timeframe, keeping the vehicle out of service for nearly a year.

The contact owns a 2021 Ford EcoSport. The contact stated while driving 55 MPH, the low oil pressure warning light illuminated. The contact veered to the side of the road and contacted her son. The contact's son inspected the oil pump and oil filter but could not determine the cause of the failure. The contact then drove to the residence; however, while attempting to pull into the driveway, the power steering and the brakes failed to function as needed. The vehicle was towed to the dealer, where it was diagnosed, and the dealer determined that the engine needed to be replaced. The vehicle was not repaired. The dealer advised the contact to repair the vehicle at her own expense, and she might be reimbursed. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 87,000.