2021 Ford Ecosport

The contact owns a 2021 Ford EcoSport. The contact stated while driving 50 MPH, the accelerator pedal was depressed; however, the vehicle lost motive power. The "Power Train Malfunction" warning light was illuminated. The contact stated that the vehicle was pushed to the side of the road and failed to restart. The vehicle was towed to the residence and then towed to the dealer the following day. The contact was informed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The contact stated that on another occasion, while driving 50 MPH, the vehicle jerked and briefly lost motive power. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 106,000.

The contact owns a 2021 Ford Ecosport. The contact received notifications of NHTSA Campaign Numbers: 23V905000 (Engine and Engine Cooling) and 25V126000 (Power Train); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufactured had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford Ecosport. The contact received notifications of NHTSA Campaign Numbers: 23V905000 (Engine and Engine Cooling) Cooling) and 25V126000 (Power Train); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Purchased the 2021 Ford EcoSport from Courtesy Ford (new), where I have the regularly serviced the vehicle. However, my ownership experience has been marked by repeated mechanical failures that have escalated to the point where, after only three years of ownership, I am being asked to replace the transmission—a repair I believe is both premature and unjustified given the circumstances outlined below. Timeline of Issues and Repairs: July 17, 2023: First experienced significant engine performance problems, particularly with the Auto Start feature malfunctioning, which led to the engine stalling while driving. Despite multiple tests, these issues persisted. Eventually, the engine was replaced, but I continued to experience jerking and misfiring after the replacement. October 2023 – January 2024: Despite having the engine replaced, the car began showing worsening jerking and misfiring, especially at higher speeds (60-65 mph or above). February 2024: During routine maintenance, I was informed that a catalytic converter needed replacement due to damage caused by the engine misfiring. I also learned that the starter motors were not replaced during the engine swap, despite it being common to get a tune up at about 80,000 and expecting thorough work after a engine replacement (Is that too much to ask) also being that I get ALL repairs and maintenance done here just for the service “ADVISOR’ to tell me you were been supposed to get a tune up, hysterical October 2024 – January 2025: The engine started losing power and struggling to rev, similar to before the new engine and catalytic converter replacement. After two weeks, I received a $3500 estimate for starters, coils, plugs, a coolant flush, and code P0128. After waiting for recall plans and assistance, I was informed that the technicians had added the two coils and plugs they initially had on the $3500 estimate and said after test driving it w/ those, they see that a new transmission is needed for $7500.

On several occasions I've experienced delays with transmission shifting internally while in drive. (Had a few powertrain failure codes pop up, was told by shop that it will happen when all 4 wheels try to grip and can't at same time- independence ford). Have code dates in my ford app - and on 12/14/22 it happened again, this time accompanied by heater and blower motor cutting in and out, lights for heater, blower were strobing. (I have video of this issue, it won't upload) the defroster turned on when I powered off the heat and powered on. Ford shop notified and shown video, was told they couldn't replicate it. Had a few more occasions where transmission slipped w powertrain notification again, still unable to replicate per ford shop, despite codes. In July, 23 son had accident w car and delays were noted to guy at ford shop quick lane... codes present as well, and was within my warranty. The shop declined to submit issue to the warranty for my car, telling me to submit it to my car insurance first because of the damage to the front. I was promised by mgr from the shop, it would be covered if my insurance denied it, as it was reported while under 60,000 mile warranty. I was told by insurance companies and ford shop that car was safe to drive post accident until parts arrive, parts arrived and in Oct it was 3,000 miles outside of warranty, again checked with the shop regarding honoring the warranty, the insurance co denied it, stating it wasn't caused by son's accident. I reached out to ford to let them know insurance made a determination denying it and scheduled to drop it off to them. I had double checked again regarding honoring the warranty and was assured it would be. Vehicle was no longer drivable, so it was towed to ford location. I received a call telling me that it was out of warranty, it didn't matter what I was told previously. The manager was mistaken & never should've said what was said & the repair for bodywork was made elsewhere, so I I'm not helping."

I have had nothing but problems with this car. It only had 36 miles on the car & dealership (Frederick Ford,Seaford de) classified it as used. The car wouldn’t start, had to call roadside assistance. After waiting the car decided to start. Going down road car kept cutting off & on and losing power. Everyone it lost power I had to try and pull over. What if there was nowhere to pull over and it just cut off in the road?!?! The dealership has been a total nightmare . I tried to exchange car & the sales manager was [XXX]. And was yelling he wouldn’t be able to sell a messed up vehicle. After complaining to Ford all I got was an extensive warranty with free oil changes. That’s it. I have records of all my car problems . My car has only a little over 15,000 miles cause I scared of driving it. I go back and forth to work that’s about it. I have 9 times my car has messed up from 04/2021-to 10/2022. 1x -[XXX] 3x- [XXX] 4x- [XXX] 1x- [XXX] Now There a recall on a car I haven’t even driven over 15,000 miles?!?!? Please help INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This is the second time this has happened resulting in loss of my reliable transportation to/work, major repair while still in warrenty, WITHOUT vehicle loaner, rental or replacement during that time. I was again at the top of a steep hill- this time heading onto the highway- but midway into one of the busiest intersections in town. I heard a loud sound followed by mechanical spinning/winding when I try to accelerate on the green light. When I tried to drive or remove my food from the break, my car went backward down the hill and into oncoming traffic. Restarting my car didn’t help as park and drive didn’t engage. The only control I now had was the steering wheel and brake system. There were no warning signs before, during or after the ordeal. I’m not certain my lighting system worked on the outside of my vehicle as cars continued to approach the line I was in to turn left despite my hazard lights. My lights and electrical system did however work internally. I called Ford’s roadside helpline and told them I was trapped on a hill with limited control, with piles of cars behind me and I was afraid my brakes were also at risk of failing. I emphasized the emergency I was in. However, Ford Roadside was only allowed to dispatched a tow truck from 73 minutes away because the company located just 10 minutes away was not in contract with them. I also called the police to assist with traffic build up behind me as I was blocking traffic and in serious danger because I couldn’t exit the car without it rolling. I also called the out of contract tow company and paid the $200 out of pocket. I spent over an hour holding my foot on the break before help arrived.