2021 Ford Ecosport

My vehicles service engine light has been on for over a year now. I have contacted the service department and Ford Dealership. I was told that it was covered under Ford and I would not be charged. I have called the Ford Customer Service Department about my vehicle, but nothing seems to be correct. I am making a car payment, but I am not getting service down on my vehicle especially when it's not my fault, I have these issues. I thought better of Ford. Every time I get gas in my vehicle it will not start, it's so frustrating and embarring I still have a warranty on my Ford, I am completely disgusted I literally sit there and repeat 3 times, and it finally starts, I have done everything it says to do I even replaced a purge valve, and my light comes back on. Also, when I am driving my car acts like its losing power. So now they are staying I may have a small gas leak and for me to have them put my car on a Smoke Machine. I just want my car fixed so I will feel safe driving I am even afraid to drive to [XXX] to see my daughter my car is a 2021. Also, I have either 2 recalls or 3 recalls, and I have an issue with my powertrain: Action Recommended. warning light. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly started shaking slowly and felt that the shaking was coming from the rear end. The contact stated that over time, the shaking was felt in the front end of the vehicle, and the steering wheel was wobbling, and the front seats were shaking abnormally. The contact associated the failure with NHTSA Campaign Number: 25V126000 (Power Train); however, the VIN was not included in the recall. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 43,000.

For 14 months, I attempted to get active recalls fixed on the car at Downtown Sacramento Ford, which claimed to be certified pre-owned per Folsom Lake Ford but had existing recalls and issues when I bought it in March of 2024. My car finally broke down on 07/11/26 and was towed on 07/12/26 to the Elk Grove Ford dealership and "looked at" on 07/13/26. Today is 07/26/26, and I am still in a rental that takes a lot more gas than my regular car. I was told that they fixed the recall, but there is an issue with the turbo boost, and it is covered under warranty. They do not know when they are getting the part, but they are "working on it". I missed 4 days of work just from 07/11/26 to today 07/26/26 ontop of another 20 missed days since purchasing the car due to maintenance and engine issues related to the ongoing recall.

Car had an interim engine placed in March 2024, for Ford recall 23S64. Then car stalled again in May 2026, took in it to have it checked and they repaired the engine and replaced the catalytic converter as per Ford recall 23S64. We replaced at our cost ther cam sensors. 7 days after picking up the vehicle, it shut down in the middle lane of the Southfield Freeway causing a safety issue to me and those around me. One the vehicle was safely on the side of the road thanks to some construction workers, I called for a tow. After 30 minutes I tried to start the car and it did not start. After 40 minutes the car started AAA and I was able to get it to Dean Seller Ford if Troy. They refused to check the work the did week prior and are saying that they can not test it until we replace the battery and starter. You don't need those to visually inspect. I do not feel the car is safe to drive at this point as it is a huge safety risk to myself and drivers around me

Manufacturer issued a recall with no remedy. The vehicle stalled and loss power will I was driving on the highway in June 2025. The vehicle was taken to an authorized dealership for a safety recall regarding this issue. The manufacturer and dealership held my vehicle for 11 months to complete the repair. However, just 5 days after receiving the vehicle back, the engine shut off again while I was driving. The vehicle stalled while driving at approximately 25mph on a highway exit. There was no warning prior to the engine shutting off. The vehicle remains unremedied and unsafe to drive. The manufacturer has failed to repair the defect within a reasonable timeframe, keeping the vehicle out of service for nearly a year.

On 7/25 I responded to the Recall & drove my 2021 Ford Eco-Sport vehicle into dealership due to1st Recall regarding the "Front Half Shaft" where there is obvious contact with transmission. However, the maintenance receipt showed passed inspection. Yet again, I received the 2nd Recall regarding the "Oil Pump Drive Belt/Tensioner" I responded to the notice & drove it to the dealership on March 26 exactly 8 months after the 1st Recall with the "Front Half Shaft" transmission issue. It was deemed as repaired, however, not in my opinion. Upon picking my vehicle up from the Gerald Jones Auto Group Dealership April 2026 and heading out of town I noticed that the vehicle was driving a lot rougher than I'd expected especially after an entire month of having the vehicle to repair completely, of course, I canceled my trip and immediately called the dealership and explained my concerns regarding the feel of the roughness of the vehicle & that I was not comfortable because I hadn't experienced this before. I was asked to bring it back. After waiting for the recheck I was informed that there was a hose disconnected in the rear afterwards I was advised to call the dealership with any other problems. I started home noticed that there was still a slight skipping or hesitation around the 15-50mp range I called & got voice mail & I left a detailed message about problems. I had to run an errand, on the way home as I moved onto the busy interstate the vehicle really started skipping & hesitating much worse than before & a noisy fan sound coming from the mid right side dash area that hadn't been there! I called the dealership back as instructed & left another message. I waited an entire day no one returned my call. I called again on the next day was told to bring the car in again a 2rd time. The 3rd time car was checked there I was informed it was a transmission issue not part of Recall the cost of repair would be totally my responsibility according to Manager, which is not fair!

On December 24, 2025, I was traveling from Arizona to California when WITHOUT WARNING I lost all power from my Ford EcoSport while on the 10 freeway. At that moment I was able to navigate to the side of the road. This placed myself and others in an unsafe situation on the freeway. The vehicle was then towed to a dealership in Temecula, CA where upon inspection they stated that I would need a new engine. The vehicle has sat at the dealership since unrepairable and the weekly text from the dealership is "still waiting for parts". I have lost confidence that this vehicle will ever be safe and that my safety is at risk and that it is unrepairable as it is still sitting at the dealership it was towed to. By way of background, on May 19, 2025 I brought my Ford EcoSport for a pre-scheduled appointment to a dealership in Phoenix, AZ to have recall manufacturer number 23S64 and 25S12 completed. I was told by the service tech that they could not assess the NEED for 23S64 due to a recent oil change in the vehicle. I later learned that 23S64 is a 100% replacement rate and that a recent oil change should not matter. I won't go into the negligence of this dealer in Phoenix, AZ., but for sure this vehicle is not safe for me or anyone on the roadways.

23S64-Engine Oil Pump RECALL 8/19/2025 driving from Hillsboro Beach, Florida to St. Petersburg, Florida. We had a full engine seizure, we lost oil pressure, and also lost use of the transmission. We overheated and the engine seized. With a loss of power, we had to guide the car off the road. The engine was smoking heavily. The back of the car was completely covered with motor oil. The Florida Highway Patrol called us a tow truck that took us to DeSoto Ford, 3039 Southeast Highway 70, Arcadia, Florida, 34266, 863-494-4848. DeSoto Ford ended up doing multiple repairs on the car. They did the replacement of the 23S64 recall for the oil pump belt and tensioner. The car was there for 24 days. We drove down on 9/12/25 and picked up the car. When they pulled the car out, the car was still covered in oil in the back. We found out within days that they neglected to fix the radiator. Once we got into the car and started driving, we had yet another very loud noise, forcing us to bring it to AutoNation, St. Pete, Florida. At AutoNation, we had a multitude of problems with it. We had severe vibration with the car when we brought it there 9/18/25. This was only a few days later. They changed out the radiator and replacing the full radiator because they said there was a full leak that was not fixed by DeSoto. They fixed the car and gave it back to us 9/30/25. On 10/22/25, I had the exact same experience with the car that we originally had on the highway in Arcadia. The engine fully seized in the intersection of 3rd Street South and 6th Ave south in St Petersburg just as it had done before. The car overheated and had full loss of power/motive power. I was able to restart it briefly to get out of the cross section. The car stalled two more times before I was able to bring it to a safe place. We ended up having it towed from 15th Ave S at 3rd Street S and brought to AutoNation. Vehicle broke down again 11/7 and has been in shop ever since. Much more details available.

The contact owns a 2021 Ford EcoSport. The contact stated that while driving 30-40 MPH, the messages "Save the Battery", "Turn off Engine", and "Restart" were displayed. The program restarted, and the screen went blank, and the instrument cluster became inoperable. Additionally, the contact was informed about NHTSA Campaign Number: 25V126000 (Power Train). The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was taken to the local dealer again, where it was diagnosed and determined that the alternator, engine, transmission, and computer needed to be replaced. The mechanic informed the contact that there was no warranty coverage for the failure. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.

The contact owns a 2021 Ford EcoSport. The contact stated that while driving 70 MPH, the vehicle decelerated to 50 MPH. The vehicle was shaking abnormally. The phone App alerted the contact that there was a powertrain malfunction and reduced power. The "Service Engine Soon" message was displayed. The oil and maintenance warning lights were illuminated. The vehicle was taken to the local dealer, but was not diagnosed or repaired. The vehicle was taken to the local dealer previously, where it was diagnosed with engine and powertrain failures. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and referred the contact to the local dealer. The failure mileage was approximately 101,000.