NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
563 reports120,000 miles · Sep 20, 2021
Air BagsCrashInjury
The contact owned a 1996 Ford Contour. The contact stated that while driving at 25 mph, going downhill, the vehicle hit black ice, then crashed into a parked vehicle. The air bags deployed and detached upon impact, slicing the contact's head open, snapped his fifth and sixth vertebrae, and the seatbelt fractured his ribs. The po…
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The contact owned a 1996 Ford Contour. The contact stated that while driving at 25 mph, going downhill, the vehicle hit black ice, then crashed into a parked vehicle. The air bags deployed and detached upon impact, slicing the contact's head open, snapped his fifth and sixth vertebrae, and the seatbelt fractured his ribs. The police were called to the scene of the collision. The police officer informed the contact that the air bag had detached from the steering wheel and was in the rear passenger seat. A police report was filed. The contact was transported to the hospital for injuries sustained. The vehicle was towed to a tow yard and deemed totaled. The dealer and manufacturer were not made aware of the failure. The failure mileage was approximately 120,000.
NHTSA ODI #11433685
150,000 miles · Dec 17, 2018
Electrical SystemElectronic Stability Control (esc)Suspension
MY CAR WAS RECALLED IN 2001. THE PAST 6 MO MY ELECTRICAL SYSTEM SMELLS LIKE ITS BURNING OR SOMETHING MELTING. ALMOST LIKE ITS GOING TO CATCH ON FIRE
NHTSA ODI #11161985
Mileage unknown · May 25, 2017
Electrical System
THE WIRE HARNESS MOTOR, TRANSMISSION AND FUEL INJECTION ARE BAD ,AND WAS STATIONARY 5 YEAR AGO LIKE MANY MANY MANY CONTOURS AND MISTYQUES IN MY COUNTRY , I NEED A SOLUTION PLEASE, COUSE RESPONSABILITY IS FROM FORD COMPANY IN ALL THE WORLD. THANK YOU. I AM IN MEXICO.
NHTSA ODI #10991732
100,000 miles · May 10, 2016
Electrical SystemFire
TL* THE CONTACT OWNS A 1996 FORD CONTOUR. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, IT WOULD FAIL TO START DUE TO A MELTED WIRE IN THE ENGINE. IN ADDITION, THE CONTACT STATED THAT THE ODOMETER FAILED TO PROVIDE THE ACCURATE READING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF …
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TL* THE CONTACT OWNS A 1996 FORD CONTOUR. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, IT WOULD FAIL TO START DUE TO A MELTED WIRE IN THE ENGINE. IN ADDITION, THE CONTACT STATED THAT THE ODOMETER FAILED TO PROVIDE THE ACCURATE READING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
NHTSA ODI #10864256
58,606 miles · Oct 17, 2015
Electrical System
CAR WAS PURCHASED FROM A USED CAR DEALER ON 8/11/15. THE CAR HAS 58606 MILES ON IT. THE TRANSMISSION HAD TO BE REPLACED DUE TO ELECTRICAL ISSUES CAUSED BY A FAULTY WIRING HARNESS. WIRING HARNESS WAS UNDER THE OWNER NOTIFICATION AND NOT REPAIRED. FORD HAS NOT OFFERED ANY TYPE OF ASSISTANCE AND MECHANIC SAYS THE CAR IS A FIRE …
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CAR WAS PURCHASED FROM A USED CAR DEALER ON 8/11/15. THE CAR HAS 58606 MILES ON IT. THE TRANSMISSION HAD TO BE REPLACED DUE TO ELECTRICAL ISSUES CAUSED BY A FAULTY WIRING HARNESS. WIRING HARNESS WAS UNDER THE OWNER NOTIFICATION AND NOT REPAIRED. FORD HAS NOT OFFERED ANY TYPE OF ASSISTANCE AND MECHANIC SAYS THE CAR IS A FIRE HAZARD AND HARNESS HAS TO BE REPLACED. CONTACTED FORD WHO SAID THE CAR WAS NOT UNDER ANY TYPE OF RECALL AND THEY NO LONGER MAKE THE PART.
NHTSA ODI #10783099
68,000 miles · Oct 7, 2015
Electrical System
TL* THE CONTACT OWNS A 1996 FORD CONTOUR. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE TAILLIGHT AND FRONT PANEL FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000.
NHTSA ODI #10780554
20,000 miles · Sep 10, 2013
SteeringSuspension
CORROSION UNDER THE CAR (POLICE INCEPTOR ). CAR WAS PURCHASE FROM A LOCAL DEALER IN BAMBERG, SC THAT SELL MANY CROWN VICTORIAS. HE INDICATED MY CAR CAME FROM UP NORTH, PENNSYLVANIA. *TR
NHTSA ODI #10542933
80,000 miles · Jun 12, 2013
Electrical SystemEngine
I PURCHASED A USED 1996 FORD CONTOUR FOR MY GRANDDAUGHTER AND AFTER A FEW DAYS THE CHECK ENGINE LIGHT CAME ON. MY MECHANIC DIAGNOSED THE PROBLEM AND FIXED IT. A FEW MILES DOWN THE ROAD IT CAME BACK ON. AFTER FURTHER DIAGNOSTICS IT WAS FOUND THAT THE ENGINE WIRING HARNESS WAS BAD. THE INSULATION ON THE WIRES WAS FLAKING OFF AND …
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I PURCHASED A USED 1996 FORD CONTOUR FOR MY GRANDDAUGHTER AND AFTER A FEW DAYS THE CHECK ENGINE LIGHT CAME ON. MY MECHANIC DIAGNOSED THE PROBLEM AND FIXED IT. A FEW MILES DOWN THE ROAD IT CAME BACK ON. AFTER FURTHER DIAGNOSTICS IT WAS FOUND THAT THE ENGINE WIRING HARNESS WAS BAD. THE INSULATION ON THE WIRES WAS FLAKING OFF AND IN ONE SPOT THE WIRE BUNDLE COVERING HAD MELTED. RESEARCH ON LINE SHOWED THAT FORD HAD A RECALL ON THIS PROBLEM (99M03) AND EXTENDED THE RECALL FOR 10 YEARS. IN AN ATTEMPT TO REPAIR THE PROBLEM WITH A DIFFERENT WIRING HARNESS HAS PROVED TO BE A LOOSING BATTLE I CONTACTED FORD AND THEY SAID THAT THEY NO LONGER BUILD THIS PART AND THAT THEY HAD NO PARTS IN STOCK THROUGHOUT THE USA. I TRIED SALVAGE YARDS AND THERE ARE NO GOOD PARTS OUT THERE. HOW CAN A USED CAR LOT SELL CARS WITHOUT LOOKING INTO SAFETY RECALLS ON THE VEHICLES. I HAVE NO RECOURSE BUT TO JUNK THE CAR AND TAKE A $3000 LOSS. IS THERE ANY HELP OUT THERE? *TR
NHTSA ODI #10519497
148,000 miles · Oct 31, 2012
Electrical SystemFire
MY CAR HAD BEEN HAVING MANY ISSUES .FIXING WHAT WE THOUGHT WERE THE PROBLEM WE FOUND THAT THE ELECTRICAL CONNECTED TO THE COOLING FAN WAS MELTED AS WELL AS MANY PROBLEMS IN WIRE HARNESSES IN FRONT OF ENGINE.. IT IS VERY APPARENT THE WIRING IS DEFECTIVE AND CAUSED MELTING N BURN WIRES THROUGHOUT THE WIRING SYSTEM. I HAVE HAD 4 ME…
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MY CAR HAD BEEN HAVING MANY ISSUES .FIXING WHAT WE THOUGHT WERE THE PROBLEM WE FOUND THAT THE ELECTRICAL CONNECTED TO THE COOLING FAN WAS MELTED AS WELL AS MANY PROBLEMS IN WIRE HARNESSES IN FRONT OF ENGINE.. IT IS VERY APPARENT THE WIRING IS DEFECTIVE AND CAUSED MELTING N BURN WIRES THROUGHOUT THE WIRING SYSTEM. I HAVE HAD 4 MECHANICS LOOK AT IT AND WAS TOLD BY ALL THAT THIS MAKE N MODEL IS VERY WELL KNOWN FOR THIS ELECTRICAL ISSUE. *TR
NHTSA ODI #10482706
62,922 miles · Aug 9, 2011
Electrical SystemFire
TL* THE CONTACT OWNS A 1996 FORD CONTOUR. WHILE PARKED, THE CONTACT SMELLED SMOKE AND NOTICED FLAMES NEAR THE REAR OF THE RADIO AND THE CENTER COLUMN THAT DIVIDED THE FRONT AND REAR DRIVER SIDE DOORS. THE CONTACT WAS ABLE TO EXTINGUISH THE FLAMES HERSELF. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTICS. THERE WAS A RECAL…
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TL* THE CONTACT OWNS A 1996 FORD CONTOUR. WHILE PARKED, THE CONTACT SMELLED SMOKE AND NOTICED FLAMES NEAR THE REAR OF THE RADIO AND THE CENTER COLUMN THAT DIVIDED THE FRONT AND REAR DRIVER SIDE DOORS. THE CONTACT WAS ABLE TO EXTINGUISH THE FLAMES HERSELF. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTICS. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 01V230000 (ELECTRICAL SYSTEM) THAT COULD POSSIBLY HAVE BEEN RELATED TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT STATED THE FAILURE AFFECTED THE EXTERIOR LIGHTING AND INTERIOR LIGHTING OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 62,922.
NHTSA ODI #10418136
Official recalls
8Jul 9, 2001
ON CERTAIN MY 1996-1998 PASSENGER VEHICLES BUILT AT THE KANSAS CITY, CUAUTITLAN ASSEMBLY PLANTS OR ON MY 1999 PASSENGER VEHCLES BUILT AT THE AUTOMOTIVE ALLIANCE INTERNATIONAL ASSEMBLY PLANTS, THE ROUGH SURFACE OF THE HEATER BLOWER RESISTOR'S STAINLESS STEEL BLADES CAN DAMAGE THE COPPER SURFACE OF THE WIRING HARNESS CONNECTOR. THE DAMAGE COULD, OVER TIME, CAUSE INCREASED RESISTANCE IN THE CONNECTOR AND, DUE TO SUBSEQUENT TERMINAL RELAXATION, RESULT IN AN OPEN CIRCUIT CONDITION.
Consequence & remedy
Consequence: THE OPEN CIRCUIT COULD LEAD TO ELECTRICAL ARCING THAT COULD MELT THE CONNECTOR HOUSING MATERIAL CREASING THE POTENTIAL FOR A FIRE.
Remedy: DEALERS WILL INSTALL A NEW HEATER BLOWER RESISTOR AND A NEW WIRE JUMPER HARNESS. OWNER NOTIFICATION BEGAN AUGUST 29, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Nov 6, 2000
VEHICLE DESCRIPTION: 1995 PASSENGER VEHICLES EQUIPPED WITH THE 2.0L AND 2.5L ENGINES, AND 1996 VEHICLES EQUIPPED WITH 2.5L ENGINES. TIGHTENING OF THE ENGINE COOLING FAN MOTOR BEARINGS, UP TO AND INCLUDING MOTOR STALL, CAN RESULT IN INCREASED MOTOR TORQUE AND HIGHER THAN NORMAL MOTOR CURRENT AND ACCOMPANYING HIGH MOTOR TEMPERATURES.
Consequence & remedy
Consequence: OVERHEATING OF THE COOLING FAN MOTOR DUE TO EXCESSIVE CURRENT CAN RESULT IN SMOKE AND ODORS FROM BEARING GREASE, INSULATION AND OTHER INTERNAL MOTOR COMPONENTS. IF ELECTRICAL CURRENT CONTINUES TO BE APPLIED TO THE MOTOR, INTERNAL MOTOR COMPONENTS COULD IGNITE POSSIBLY IGNITING OTHER ENGINE COMPARTMENT COMPONENTS.
Remedy: DEALERS WILL INSTALL A POSITIVE TEMPERATURE COEFFICIENT DEVICE IN-LINE WITH EACH FAN MOTOR. FORD WILL ALSO EXTEND THE WARRANTY ON THE ENGINE COOLING FAN ASSEMBLY TO A TOTAL OF 8 YEARS OF SERVICE OR 100,000 MILES FROM THE WARRANTY START DATE, WHICHEVER OCCURS FIRST. IF THE VEHICLE ALREADY HAS MORE THAN 100,000 MILES, THIS COVERAGE WILL LAST UNTIL JULY 31, 2001.
Mar 9, 2000
VEHICLE DESCRIPTION: PASSENGER VEHICLES NOT EQUIPPED WITH THE ANTI-LOCK BRAKING SYSTEM (ABS). A PRESSURE CONSCIOUS REDUCING VALVE (PCRV) IN THE REAR BRAKES MAY BE SUBJECT TO CORROSION AND RESULT IN MALFUNCTION, WHEN OPERATED IN AREAS THAT USE SALT COMPOUNDS ON THE ROADWAY FOR DE-ICING OR DUST CONTROL.
Consequence & remedy
Consequence: IF BOTH PCRV'S MALFUNCTION, VEHICLE HANDLING COULD BE ADVERSELY AFFECTED DURING BRAKING AS A RESULT OF THE REAR WHEELS LOCKING, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSTALL IMPROVED PCRV'S IN THE REAR BRAKE SYSTEM. THIS RECALL WAS EXPANDED IN SEPTEMBER 2000 TO INCLUDE 1999 AND 2000 FORD CONTOUR, MERCURY MYSTIQUE AND COUGAR VEHICLES.
Sep 13, 1999
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE FUEL FILLER PIPE VENT HOSE MAY HAVE LESS THAN THE INTENDED LEVEL OF OZONE RESISTANCE, WHICH COULD RESULT IN THE HOSE BECOMING BRITTLE AND CRACKING.
Consequence & remedy
Consequence: A CRACKED HOSE COULD RESULT IN FUEL LEAKAGE WHEN THE VEHICLE IS BEING FUELED.
Remedy: DEALERS WILL INSTALL A FUEL FILLER VENT HOSE CONTACTING THE APPROPRIATE BLEND OF PVC AND NITRILE RUBBER.
May 5, 1999
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE TERMINALS AT THE HEADLIGHT SWITCH AND WIRING HARNESS CONNECTOR CAN EXPERIENCE HEAT DAMAGE AS A RESULT OF OVERHEATING.
Consequence & remedy
Consequence: THE DAMAGE COULD RESULT IN DISTORTION OF THE TERMINAL CAUSING AN OPEN CIRCUIT IN THE INSTRUMENT PANEL ILLUMINATION, PARKING LAMP, AND TAIL LAMP CIRCUITS.
Remedy: DEALERS WILL INSTALL A HEADLAMP SWITCH WIRING CONNECTOR CONTAINING BRONZE TERMINALS AND AN INSPECTION, AND REPLACEMENT IF NECESSARY, OF THE HEADLAMP SWITCH.
Sep 18, 1998
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE FLOOR SHIFT AUTOMATIC TRANSMISSION CONTROL CAN BE DAMAGED IF SUBJECTED TO CERTAIN INTERIOR CLEANING PRODUCTS. THE GEAR POSITION INDICATOR CAN DETERIORATE AND NOT CORRECTLY INDICATE THE ACTUAL GEAR POSITION.
Consequence & remedy
Consequence: THIS CONDITION CAN RESULT IN INCORRECT GEAR SELECTION.
Remedy: DEALERS WILL REPLACE THE AUTOMATIC TRANSMISSION FLOOR SHIFT CONTROL.
Dec 8, 1997
VEHICLE DESCRIPTION: PASSENGER VEHICLES EQUIPPED WITH THE TRACTION CONTROL OPTION. THE THROTTLE CABLES WERE DAMAGED DURING VEHICLE ASSEMBLY LEADING TO FRAYING OR SEPARATION OF THE THROTTLE CABLE.
Consequence & remedy
Consequence: THIS CONDITION COULD PREVENT THE ENGINE FROM RETURNING TO IDLE.
Remedy: DEALERS WILL REPLACE THE THROTTLE CABLE WITH A REVISED DESIGN THAT IS LESS SUSCEPTIBLE TO BENDING OR KINKING DURING INSTALLATION.
Nov 17, 1997
VEHICLE DESCRIPTION: BI-FUEL VEHICLES MODIFIED TO RUN ON EITHER GASOLINE OR COMPRESSED NATURAL GAS (CNG). THE NATURAL GAS FUEL TANKS HAVE A SOLENOID SHUT-OFF VALVE THAT STOPS FUEL FLOW FROM THE FUEL TANK IN THE EVENT OF CERTAIN MODERATE TO SEVERE COLLISIONS. IF THE VEHICLE IS IN A COLLISION AND THE NATURAL GAS FUEL LINE IS DAMAGED, THE SYSTEM COULD LEAK NATURAL GAS.
Consequence & remedy
Consequence: FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
Remedy: FORD HAS REQUESTED OWNERS OF THESE VEHICLES TO HAVE THE CNG FUEL SYSTEM DISABLED UNDER A PREVIOUS RECALL CAMPAIGN AND TO ONLY USE GASOLINE FUEL UNTIL A PERMANENT CORRECTIVE ACTION IS DEVELOPED. OWNERS ARE BEING ALERTED TO THIS SOLENOID VALVE CONCERN AT THIS TIME. THE TIMING OF CORRECTIVE ACTIONS IS BEING DELAYED TO ALLOW BOTH CONDITIONS TO BE REMEDIED AT ONE TIME. IN THE MEANTIME, THERE IS NOT RISK AS LONG AS THE NATURAL GAS SYSTEM HAS BEEN DISABLED AND THE VHEICLE IS ONLY OPERATED ON GASOLINE.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
5RQ02006 · Incorrect Gear Indication
Opened Feb 26, 2002 · Closed Sep 12, 2002
Status: closed (inferred from source dates) · Power Train
There is no summary currently available
EA01001 · Blower Switch/resistor Or Wiring Harness
Opened Jan 5, 2001 · Closed Jul 31, 2001
Status: closed (inferred from source dates) · Electrical System
There is no summary currently available
Additional source detail variants (2)
Electrical System
There is no summary currently available
Electrical System
There is no summary currently available
PE00023 · Blower Switch/resistor Or Wiring Harness
Opened Jun 14, 2000 · Closed Jan 5, 2001
Status: closed (inferred from source dates) · Electrical System
There is no summary currently available
RQ99019 · Various Intermittent Electrical Issues
Opened Sep 15, 1999 · Closed Mar 7, 2001
Status: closed (inferred from source dates) · Unknown Or Other
There is no summary currently available
PE98063 · Headlight Switch
Opened Dec 3, 1998 · Closed May 10, 1999
Status: closed (inferred from source dates) · Exterior Lighting
ODI OPENED THE PRELIMINARY EVALUATION ON DECEMBER 3, 1989 BASED ON FIVE CONSUMER COMPLAINTS, ALL OF WHICH MENTIONED CONCERNS CENTERED ON THE DASHBOARD-MOUNTED HEADLIGHT SWITCH.THESE CONCERNS INCLUDED AN ALLEGATION OF THE SWITCH CATCHING FIRE, AN ALLEGATION OF HEADLIGHT LOSS, AND THREE ALLEGATIONS OF INSTRUMENT PANEL AND TAIL LIGHT OUTAGES.THREE OF THE REPORTS SPECIFICALLY IDENTIFIED THE HEADLIGHT SWITCH AND ITS ASSOCIATED WIRING AS HAVING BEEN HEAT DAMAGED.FORD INVESTIGATIONS HAVE FOUND THAT OVERHEATING OF AN ELECTRICAL TERMINAL AT THE HEADLIGHT SWITCH CONNECTOR CAUSES LOSS OF THE INSTRUMENT PANEL AND TAIL LIGHTS.FORD WILL REMEDY THIS CONDITION IN 1996-1998 MODEL CONTOUR AND MYSTIQUE VEHICLES BUILT AT THE KANSAS CITY ASSEMBLY PLANT FROM APRIL 20, 1995 THROUGH AUGUST 12, 1998 AND AT THE CAUTITLAN, MEXICO ASSEMBLY PLANT FROM JUNE 13, 1995 THROUGH AUGUST 24, 1998 UNDER RECALL 99V-103.THE REMEDY INVOLVES REPLACEMENT OF THE HEADLIGHT SWITCH CONNECTOR AND IF NECESSARY, THE SWITCH ITSELF.THIS PRELIMINARY EVALUATION IS CLOSED.
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