2016 Ford C-MAX Energi

The contact owns a 2016 Ford C-Max Energi. The contact stated that while the vehicle was parked, the charging cord overheated and became inoperable. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA Campaign Number: 18V592000 (Equipment). The manufacturer was not notified of the failure. The approximate failure mileage was 70,000.

The contact's father owns a 2016 Ford C-Max Energi. The contact stated that several electrical features including the horn, hazard lights, power locks, and power windows engaged independently while driving at various speeds. The contact also stated that on multiple occasions, all four windows had been lowered upon returning to the vehicle even though the vehicle was turned off. The dealer had been notified of the failure and the contact was given an estimate for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 55,000. The VIN was not available.

The contact owns a 2016 Ford C-Max Energi. The contact stated that the vehicle failed to start. The vehicle was locked and failed to open. The contact used the key to enter the vehicle. The contact read the Owner’s Manual and utilized the option provided to start the vehicle. The default power steering message was displayed with an additional message to See Dealer. Additionally, the vehicle failed to start however, after an hour, the vehicle restarted. The vehicle had been jumped started several times. The vehicle was towed to the local dealer where the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The contact was concerned about driving the vehicle. The manufacturer was notified but no further assistance was provided. The failure mileage was approximately 18,000.

Power steering system failed while driving, just out of warranty above 60,000 miles; vehicle is currently at a dealer for repair within a week. This made it extremely difficult to safely maneuver the car off the road. Dealer confirmed the power steering system is inoperable and needs to be replaced. Warning light appeared when power steering gave out; no other warning was given.

The contact owns a 2016 Ford C-Max. The contact stated that the mobile charger failed and the vehicle was unable to be charged. The contact stated that several different outlets were tried however, the failure persisted. The local dealer was not contacted. The manufacturer was made aware of the failure. The approximate failure mileage was 51,000.

SEVERAL TIMES NOW THE VEHICLE HAS COMPLETELY SHUT OFF WHILE DRIVING. AT FIRST, IT WAS DRIVING UPHILL ON THE FREEWAY AND WHEN IT HIT A SMALL BUMP IT WOULD SHUT OFF. I FIGURED IT WAS JUST AT HIGH SPEEDS THAT THIS OCCURRED. RECENTLY, IT WAS JUST DRIVING UP A DRIVEWAY INCLINE AT 5 MPH, AND GOING OVER A SMALL SPEED BUMP TRIGGERED IT TO SHUT OFF. I HAVE TAKEN THE VEHICLE IN TO HAVE SERVICE FIX IT AND THEY CAN'T DUPLICATE THE ISSUE. IT IS VERY DANGEROUS TO BE DRIVING 65MPH ON THE FREEWAY AND THE CAR JUST SHUTS OFF. IT DOES NOT GO INTO A SAFE MODE, JUST COMPLETELY SHUTS DOWN. IN ORDER TO CONTINUE DRIVING, YOU MUST PRESS THE PUSH-BUTTON START AND LET THE CAR SIT FOR A FEW MINUTES. AFTER YOU WAIT, PUSH THE BUTTON AGAIN AND IT WILL ALLOW YOU TO CONTINUE DRIVING AS NORMAL. I BELIEVE IT IS A WIRING ISSUE BUT MULTIPLE SERVICE LOCATIONS HAVE NOT BEEN ABLE TO LOCATE IT. I HAVE PAID HUNDREDS IN LABOR ATTEMPTING TO FIX IT. VERY DANGEROUS!