2017 Fiat 500X

I received a customer satisfaction notification from FCA US LLC stating they were recommending some improvements on my 2017 Fiat 500X equipped with a 2.4L engine. They had determined that some vehicles may have been consuming more oil than usual. We had noticed our car running low on oil between oil changes so we took it to our local Fiat dealer with the letter and they stated it wasn't coming up in their system so they couldn't run the test for us. We contacted Fiat directly and they stated the same thing. We did receive a letter so I don't understand what the issue is. My daughter drives the car and now I feel it's a safety issue for her. I wrote a letter to the FCA and have not yet received a response. I need help with this issue and running out of resources to help.

The contact owns a 2017 Fiat 500x. The contact stated that while driving at various speeds, the vehicle would suddenly stall. After restarting the engine, the vehicle would operate as normal. The vehicle was taken to the local mechanic who discovered no engine oil was present inside the engine. The contact indicated that the engine oil had continued to be low shortly after oil changes were performed. The vehicle was taken to the local dealer but no failure was determined. The vehicle was later serviced at the dealer for an oil consumption test as part of a manufactures service campaign. No further information was available. The manufacturer was not contacted regarding the failures. The failure mileage was 1500.

THIS CAR IN BETWEN OIL CHANGES BURN THE OIL COMPLETE. WE TALK ABOUT 4 / 6 MONTHS. THE FIRST TIME MY WIFE DRIVE THE CAR AND THE MOTOR STOP IN THE MIDDLE OF THE STREET, VERY DANGERUS. AFTER APROX. 6 MONTHS LATER BEFORE CHANGE THE OIL BURN ONE MORE TIME AND THE MOTOR WAS EMPTY, NO OIL. IN BOTH CASES I ADD OIL IN ORDER TO MOVE THE CAR TO THE DEALERSHIP. THE DEALERSHIP HAVE SERVICE BOLLETIN, THEY CHECK THE CAR, THEY SAID IS NORMAL FOR THIS CAR. SOMEBODY NEED DIE IN ORDER TO THE DEALERSHIP RECOGNAIZE IS A REAL PROBLEM.

MY VEHICLE HAS ABRUPTLY SHUT OFF ON MY TWICE NOW. THE FIRST TIME, I HAD JUST MADE A TURN FROM A BUSY INTERSECTION NEAR MY HOME WHEN THE VEHICLE CAME TO A STOP. THOUGH THE CAR STOPPED MOVING, NONE OF THE ELECTRICAL FUNCTIONS OF WOULD SHUT OFF. I HAD TO DISCONNECT THE BATTERY TO MAKE IT SHUT OFF. I HAD THE CAR TOWED TO THE CAR DEALERSHIP FOR SERVICE, AND THEY RETURNED THE CAR TO ME, DOING NOTHING BECAUSE THE ISSUE DIDN'T HAPPEN WHEN THEY STARTED THE CAR A DAY LATER. FAST FORWARD SEVERAL WEEKS, THE CAR STOPPED -- THIS TIME ON THE FINAL SPACE OF A BRIDGE. BY THE GRACE OF GOD, WE COASTED TO THE BOTTOM OF THE BRIDGE WHERE THE CAR STOPPED COMPLETELY. AGAIN, THE CAR WOULDN'T SHUT OFF, BUT IT JUST DIDN'T MOVE. I HAD TO DISCONNECT THE BATTERY. THIS TIME, I LEFT THE CAR WHERE IT WAS, AND I RETURNED TO PICK UP THE CAR 24 HOURS LATER. THE CAR STARTED AND RAN JUST FINE. I THEN HAD IT TOWED TO THE DEALERSHIP BECAUSE I WAS FEELING UNCOMFORTABLE DRIVING IT. THEY HAVE KEPT THE CAR FOR FOUR DAYS, AND THEY CALLED ME TO SAY THEY DIDN'T DO ANYTHING BECAUSE THEY CAN'T FIGURE OUT WHAT'S WRONG WITH IT. BECAUSE THERE'S AN OUTSTANDING RECALL (AND, COINCIDENTALLY, AN ENSUING CLASS ACTION LAWSUIT) ON THE CAR, THEY TOLD ME THEY WOULD INITIATE THE RECALL ACTION. THIS IS TWO PART ACTION -- I BELIEVE -- BECAUSE FIAT HAS NO INTENTIONS OF PAYING FOR THESE REPAIRS. I DO NOT KNOW IF THIS IS WHAT IS WRONG WITH MY CAR, BUT THE MECHANIC DID INDICATE THAT THE OIL CONSUMPTION ISSUE MANIFESTS ITSELF IN THE WAYS I HAVE DESCRIBED. SO I HAVE TO KEEP MY CAR FOR 1,500 TO 1,700 MILES AND THEN ONLY RETURN TO THE DEALERSHIP IF I BELIEVE IT'S THE OIL CONSUMPTION ISSUE. I'M NOT SURE HOW I'M SUPPOSED TO DETERMINE THAT. ADDITIONALLY, BECAUSE WE'RE IN A PANDEMIC, AND I WFH, IT WILL TAKE ME TEN+ MONTHS TO ACCRUE THAT MANY DRIVE MILES.