2014 Fiat 500E

I RECEIVED RECALL ET189675 U69 IN THE MAIL. I THEN SETUP AN APPOINTMENT WITH OUR LOCAL FIAT DEALER TO HAVE THE SOFTWARE UPDATE DONE. THEY TOLD ME THEY DO NOT DO SERVICE ON ELECTRIC MODELS AND I SHOULD GO TO THE CLOSEST DEALER 112 MILE AWAY. I EXPLAINED MY RANGE IS 87 MILES ON A FULL CHARGE. SO I CALLED THE MANUFACTURER BUT THEY WOULD NOT COVER TOWING AND WERE UNABLE TO MAKE THE LOCAL DEALER DO THE SOFTWARE UPDATE. THIS DEALER DID A PREVIOUS RECALL UPDATE BATTERY VENT PLUGS ON MY CAR. THIS UPDATE PROTECT THE MAIL BATTERY AGAINST DAMAGE. THE CAR IS STILL FULLY FUNCTIONAL WITHOUT THE UPDATE BUT I'M OUT OF WARRANTY EXCEPT FOR THE BATTERY , I ASSUME?

MY ELECTRIC FIAT 500E (2014) USED TO BE AMAZING. THEN FIAT MADE ME GO TO A DEALER TO GET A SOFTWARE UPDATE AS PART OF A RECALL. I GOT THE SOFTWARE UPDATE IN NOVEMBER 2018. EVER SINCE THEN, WHILE I'M DRIVING, THE AMOUNT OF MILES REMAINING ON MY ELECTRIC BATTERY DROPS BY AS MUCH AS 15 PERCENT SUDDENLY, ACCORDING TO MY DASHBOARD NUMBERS. IN OTHER WORDS, I'LL BE ON THE HIGHWAY DRIVING 65 MPH, AND SUDDENLY MY CAR WILL TELL ME I AM ALMOST OUT OF ELECTRIC POWER WHICH MEANS MY CAR MIGHT SUDDENLY STOP ON THE HIGHWAY AND GET HIT BY OTHER CARS. I HAVE TALKED TO THE FIAT DEALERSHIP WHICH PERFORMED THE UPDATE. THEY SAID THEY CAN'T HELP. I HAVE TALKED TO THE CHRYSLER FIAT RECALL DIVISION WHICH FORCED ME TO GET THIS SOFTWARE UPDATE WHICH HAS RUINED MY FIAT AND ENDANGERS MY LIFE. I HAVE TALKED WITH THEM FOUR TIMES ON THE PHONE. THEY PRANKED ME BY TELLING ME TO CALL BACK ANOTHER TIME AND TALK TO A 'LEVEL 1' REPRESENTATIVE. A LEVEL 1 REPRESENTATIVE, I FOUND OUT, IS ANYONE WHO ANDWERS THE PHONE AND THOSE WORKERS SAY THEY CANNOT HELP ME AND I MIGHT AS WELL KEEP DRIVING THIS DEATH TRAP CAR. I ASKED IF I COULD HAVE THE SOFTWARE UPDATE REVERSED. THEY SAID NO. I ASKED IF THEY COULD LOOK AT MY CAR BATTERY. THEY SAID NO. THEY FORCED THIS WORSENING OF MY CAR ON ME AND NOW I HAVE NO RECOURSE BUT TO KEEP DRIVING IT AND WAIT TO DIE IN IT. I GUESS? COULD YOU PLEASE LOOK INTO THIS. THANK YOU.

IT'S A PURE ELECTRIC CAR. THE PLUG ON THE 110V CHARGER OFTEN HEATS UP. IT BURNED/BLACKENED TWO OF THE OUTLETS WHERE I NORMALLY CHARGE THE CAR IN TWO DIFFERENT HOMES. IT GOT TO THE POINT WHERE ONE OF THE PRONGS OF THE CHARGER PLUG WAS FALLING OUT. I FELT THERE WAS A SAFETY HAZARD OF EITHER THE PRONG GETTING STUCK IN THE OUTLET OR A POSSIBLE FIRE. THE DEALER IS FAR AWAY SO I HESITATED IN BRINGING IT IN. BUT I BEGAN TO BE WORRIED AS I SMELLED THE BURNING PLASTIC IN THE MORNING WHEN I CAME TO UNPLUG THE CAR. WHEN I FINALLY BROUGHT THE CAR IN, THE SERVICE MANAGER ORIGINALLY TOLD ME IT WAS MY FAULT AND TO GO HOME WITH THE BROKEN CHARGER AS I WAS REQUIRED TO HAVE A 30AMP, 110V OUTLET. IN REALITY THERE ARE NO 110V 30AMP OUTLETS AND THE CHARGER IS RATED AT 12AMPS AND THE MANUAL SAYS 15 AMP OUTLET (WHICH IS THE STANDARD OUTLET). AFTER I INSISTED, THEY FINALLY DECIDED TO CHANGE THE CHARGER BUT TOLD ME THEY WOULDN'T DO IT AGAIN. ON THE INVOICE THEY STATED THE CHARGER WAS DEFECTIVE. I HAVE INCLUDED A COPY OF TEXT MESSAGES BETWEEN MYSELF AND THE SERVICE MANAGER AS WELL AS INVOICE FOR THE REPAIR WHERE THEY STATE THE CHARGER WAS DEFECTIVE.

I HAVE TWO OPEN RECALLS (14V-235:P23) AND (15V-179:R15) THAT MY DEALER AND MANUFACTURER HAVE SO FAR BEEN UNABLE TO PERFORM REPAIRS TO CORRECT. I HAVE BEEN WAITING 21 MONTHS FOR ONE OF THE RECALLS AND 10 MONTHS FOR THE SECOND WITH NO COMMUNICATION FROM DEALER AND NO HELP FROM FIAT. I AM NOW UNABLE TO RENEW MY REGISTRATION DUE TO THESE RECALLS NOT BEING PERFORMED. I WOULD LIKE TO KNOW HOW TO PROCEED SINCE I AM NOW PAYING A LEASE PAYMENT FOR A CAR I AM UNABLE TO DRIVE LEGALLY ON THE ROAD SINCE MY REGISTRATION HAS EXPIRED AND I AM UNABLE TO RENEW IT BEFORE THE RECALL IS COMPLETED.

DEC. 2015 CAR WAS INVOLVED IN A HEAD ON COLLISION ESTIMATED 30MPH. NO AIRBAGS DEPLOYED. FRONT OF CAR SMASHED IN, HOOD FOLDED IN A 45 DEGREE ANGLE, FRONT WINDSHIELD CRACKED AND SIDE FINDER SMASHED. CAR WAS LOCKED IN DRIVE AND REQUIRED A FLAT BED TRUCK TO TOW IT AWAY. OTHER VEHICLE IN THE ACCIDENT WAS A TRUCK WHICH THEIR AIRBAGS DEPLOYED AND THAT TRUCK HAD TO BE TOWED AWAY DUE TO THE SIGNIFICANT DAMAGE. NO AIRBAGS DEPLOYED ON FIAT.

2014 FIAT 500E. CONSUMER WRITES IN REGARDS TO THE POWER INVERTER MODULE RECALL NOTICE ISSUES. *SMD THE CONSUMER RELOCATED AFTER LEASING THE VEHICLE. THE LOCAL DEALERS IN HIS CURRENT STATED INFORMED HIM, THEY WERE NOT FAMILIAR WITH HIS MODEL AND THEREFORE, COULD NOT REPLACE THE POWER INVERTER MODULE AS DESCRIBED BY THE RECALL. THE CONSUMER SENT IN RECALL # 14V235000. *JB

POWER CUT OUT AND CAR STALLED IN TRAFFIC FOUR TIMES IN ONE DAY AS I WAS DRIVING IN SAN FRANCISCO. CAR HAD TO BE TOWED TO DEALER FOR REPAIR. THE CAR ONLY HAD 4,900 MILES ON IT. THE DEALER WAS ABLE TO DUPLICATE MY COMPLAINTS ABOUT STALLING. I HAD PREVIOUSLY HAD A RECALL COMPUTER SERVICE UPDATE REPAIR DONE TO THE CAR IN JUNE 2015. THE DEALER REPLACED THE CAPACITOR 08035025, AND OTHER WIRING. AND THE CAR SEEMS TO BE WORKING NOW, BUT FEAR OTHERS MIGHT NOT BE AS LUCKY IF THIS HAPPENS ON A HIGHWAY.

TL* THE CONTACT OWNS A 2014 FIAT 500E. THE CONTACT STATED THAT THE VEHICLE WOULD NOT CHARGE THE BATTERY USING A 240 POWER CORD. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V179000 (ELECTRICAL SYSTEM). THE VEHICLE WAS SERVICED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN. BOTH THE DEALER AND THE MANUFACTURER CONFIRMED THAT THEY WERE MADE AWARE OF THE SITUATION; HOWEVER, THEY HAD YET TO DETERMINE A REMEDY FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000.