OIL CHANGE THE DAY BEFORE AT QUICK LUBE. WAS TRAVELING TOWARD W.VA. ON I-68 IN MARYLAND. I HAD BEEN TRAVELING APROX 270 MILES SINCE OIL CHANGE. MY SPEED WAS APPROXIMATELY 65 MPH. THE TRUCK HOOD WAS SUDDENLY BLOWN BACKWARDS INTO MY WINDSHIELD. THE WINDSHIELD BEGAN TO SHOW CRACKS . I WAS ABLE TO GET FROM THE MIDDLE LANE TO THE SHO…
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OIL CHANGE THE DAY BEFORE AT QUICK LUBE. WAS TRAVELING TOWARD W.VA. ON I-68 IN MARYLAND. I HAD BEEN TRAVELING APROX 270 MILES SINCE OIL CHANGE. MY SPEED WAS APPROXIMATELY 65 MPH. THE TRUCK HOOD WAS SUDDENLY BLOWN BACKWARDS INTO MY WINDSHIELD. THE WINDSHIELD BEGAN TO SHOW CRACKS . I WAS ABLE TO GET FROM THE MIDDLE LANE TO THE SHOULDER OF THE ROAD. WITH THE HELP OF PASSERS-BY, I WAS ABLE TO PULL THE HOOD DOWN, AND STRAP IT SECURELY, AND CONTINUE MY TRIP. THE PASSENGER SIDE HOOD HINGE HAD BEEN TORN FROM THE FENDER MOUNT, THE GRILL WAS DISCONNECTED FROM THE HOOD FRONT. THE HOOD WAS SEVERELY DAMAGED AND BOTH FRONT FENDERS WILL NEED BODY WORK, IF NOT REPLACEMENT. I TOOK THE TRUCK TO THE LOCATION OF MY OIL CHANGE, AND THE MANAGER EXAMINED THE HOOD. HE STATED THAT IT WAS A FAILURE OF THE HOOD LATCH, AND THEREFORE WAS NOT RESPONSIBLE. HE ALSO ADDED THAT THE DISTANCE TRAVELED WAS EVIDENCE THAT IT WAS A LATCH FAILURE. I TOOK THE VEHICLE TO THE BODY SHOP WHERE MY INSURANCE COMPANY ADVISED ME TO GO, AND BEFORE EVEN LOOKING AT THE PROBLEM, HE SAID THAT HE COULD SEE BEFORE I TOLD HIM THE PROBLEM THAT IT WAS A HOOD LATCH, SINCE HE HAD A SIMILAR EXPERIENCE. I CALLED CHRYSLER/DAIMLER BY PHONE. I WAS ADVISED TO TAKE THE VEHICLE TO MY AUTHORIZED CHRYSLER/DODGE DEALER AND HAVE THEM EXAMINE IT. I DID THIS AND WAS TOLD BY THE BODY SHOP MANAGER, AFTER HE HAD LOOKED AT IT,THAT THE HOOD LATCH WAS NOT WORKING, AND THAT THERE HAD BEEN A RECALL ON THOSE LATCHES, BUT THE 'PRINT OUT" SHOWED THAT THE ORIGINAL OWNER HAD NOT TAKEN CARE OF IT. HE WAS ABLE TO KNOW THIS BECAUSE HE HAD A HISTORY PRINTED OUT OF MY VEHICLE THAT HE WAS REFERRING TO. AT THE PRESENT TIME, I AM GOING THROUGH SOME PHONE TAG WITH THE MAN I SPOKE WITH AT CHRYSLER,AND THE BODY SHOP MANAGER SAID THAT HE WAS SUPPOSED TO REPORT THE PROBLEM TO HIS DISTRICT MANAGER,WHO HAD NOT CALLED HIM BACK YET. *JB
NHTSA ODI #10144389
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NHTSA investigations
1
PE08047 · 2000-2001 Dodge RAM Pickup Hood Latch
Opened Jul 25, 2008 · Closed Dec 17, 2008
Status: closed (inferred from source dates) · Latches/locks/linkages:hood:latch; Structure:body:hood:hinge And Attachments
THE AGENCY OPENED THIS INVESTIGATION BASED ON 30 COMPLAINTS ALLEGING THAT THE HOODS ON MODEL YEAR (MY) 2000 AND 2001 DODGE RAM PICKUP TRUCKS FLEW UP AND BLOCKED THE DRIVER'S VISION.THESE VEHICLES HAVE A PRIMARY HOOD LATCH AND A SECONDARY (BACKUP) HOOD LATCH.THE SECONDARY LATCH IS DESIGNED TO SECURE THE HOOD IF THE PRIMARY HOOD LATCH IS NOT PROPERLY CLOSED OR OTHERWISE MALFUNCTIONS.IN THESE COMPLAINTS, THE SECONDARY HOOD LATCH MALFUNCTIONED, APPARENTLY DUE TO CORROSION, AND DID NOT LATCH.DODGE CONDUCTED RECALL 01V-040 IN 1999 TO ADDRESS SIMILAR PROBLEMS ON MODEL YEAR 1994-1997 DODGE RAM PICKUP TRUCKS.THE INFORMATION CHRYSLER PROVIDED IN RESPONSE TO ODI'S INFORMATION REQUEST LETTER INDICATED THAT THE MY 2000 AND 2001 VEHICLES WERE EQUIPPED WITH SECONDARY HOOD LATCHES WITH STAINLESS STEEL RETURN SPRINGS, AS OPPOSED TO THE EARLIER RECALLED TRUCKS THAT HAD ZINC COATED CARBON STEEL RETURN SPRINGS.THE RECALLED COMPONENTS WERE SUSCEPTIBLE TO CORROSION-INDUCED FAILURE DUE TO THE TYPE OF MATERIAL USED, WHEREAS THE CORROSION FAILURES IN THE NEWER MODELS APPEAR TO BE DUE TO LUBRICATION LOSS OVER TIME (REGULAR APPLICATION OF GREASE IS ADVISED PER INSTRUCTIONS IN THE OWNERS' MANUAL). ODI'S REVIEW OF CHRYSLER'S WARRANTY, COMPLAINT, AND INJURY DATA FOR THE 2000 AND 2001 VEHICLES INDICATES THAT THE RATES FOR SUBJECT VEHICLES ARE LOW AND ARE DECLINING.A POTENTIAL DEFECT TREND HAS NOT BEEN IDENTIFIED.THIS INVESTIGATION IS CLOSED.
Additional source detail variants (2)
Latches/locks/linkages:hood:latch
THE AGENCY OPENED THIS INVESTIGATION BASED ON 30 COMPLAINTS ALLEGING THAT THE HOODS ON MODEL YEAR (MY) 2000 AND 2001 DODGE RAM PICKUP TRUCKS FLEW UP AND BLOCKED THE DRIVER'S VISION.THESE VEHICLES HAVE A PRIMARY HOOD LATCH AND A SECONDARY (BACKUP) HOOD LATCH.THE SECONDARY LATCH IS DESIGNED TO SECURE THE HOOD IF THE PRIMARY HOOD LATCH IS NOT PROPERLY CLOSED OR OTHERWISE MALFUNCTIONS.IN THESE COMPLAINTS, THE SECONDARY HOOD LATCH MALFUNCTIONED, APPARENTLY DUE TO CORROSION, AND DID NOT LATCH.DODGE CONDUCTED RECALL 01V-040 IN 1999 TO ADDRESS SIMILAR PROBLEMS ON MODEL YEAR 1994-1997 DODGE RAM PICKUP TRUCKS.THE INFORMATION CHRYSLER PROVIDED IN RESPONSE TO ODI'S INFORMATION REQUEST LETTER INDICATED THAT THE MY 2000 AND 2001 VEHICLES WERE EQUIPPED WITH SECONDARY HOOD LATCHES WITH STAINLESS STEEL RETURN SPRINGS, AS OPPOSED TO THE EARLIER RECALLED TRUCKS THAT HAD ZINC COATED CARBON STEEL RETURN SPRINGS.THE RECALLED COMPONENTS WERE SUSCEPTIBLE TO CORROSION-INDUCED FAILURE DUE TO THE TYPE OF MATERIAL USED, WHEREAS THE CORROSION FAILURES IN THE NEWER MODELS APPEAR TO BE DUE TO LUBRICATION LOSS OVER TIME (REGULAR APPLICATION OF GREASE IS ADVISED PER INSTRUCTIONS IN THE OWNERS' MANUAL). ODI'S REVIEW OF CHRYSLER'S WARRANTY, COMPLAINT, AND INJURY DATA FOR THE 2000 AND 2001 VEHICLES INDICATES THAT THE RATES FOR SUBJECT VEHICLES ARE LOW AND ARE DECLINING.A POTENTIAL DEFECT TREND HAS NOT BEEN IDENTIFIED.THIS INVESTIGATION IS CLOSED.
Structure:body:hood:hinge And Attachments
THE AGENCY OPENED THIS INVESTIGATION BASED ON 30 COMPLAINTS ALLEGING THAT THE HOODS ON MODEL YEAR (MY) 2000 AND 2001 DODGE RAM PICKUP TRUCKS FLEW UP AND BLOCKED THE DRIVER'S VISION.THESE VEHICLES HAVE A PRIMARY HOOD LATCH AND A SECONDARY (BACKUP) HOOD LATCH.THE SECONDARY LATCH IS DESIGNED TO SECURE THE HOOD IF THE PRIMARY HOOD LATCH IS NOT PROPERLY CLOSED OR OTHERWISE MALFUNCTIONS.IN THESE COMPLAINTS, THE SECONDARY HOOD LATCH MALFUNCTIONED, APPARENTLY DUE TO CORROSION, AND DID NOT LATCH.DODGE CONDUCTED RECALL 01V-040 IN 1999 TO ADDRESS SIMILAR PROBLEMS ON MODEL YEAR 1994-1997 DODGE RAM PICKUP TRUCKS.THE INFORMATION CHRYSLER PROVIDED IN RESPONSE TO ODI'S INFORMATION REQUEST LETTER INDICATED THAT THE MY 2000 AND 2001 VEHICLES WERE EQUIPPED WITH SECONDARY HOOD LATCHES WITH STAINLESS STEEL RETURN SPRINGS, AS OPPOSED TO THE EARLIER RECALLED TRUCKS THAT HAD ZINC COATED CARBON STEEL RETURN SPRINGS.THE RECALLED COMPONENTS WERE SUSCEPTIBLE TO CORROSION-INDUCED FAILURE DUE TO THE TYPE OF MATERIAL USED, WHEREAS THE CORROSION FAILURES IN THE NEWER MODELS APPEAR TO BE DUE TO LUBRICATION LOSS OVER TIME (REGULAR APPLICATION OF GREASE IS ADVISED PER INSTRUCTIONS IN THE OWNERS' MANUAL). ODI'S REVIEW OF CHRYSLER'S WARRANTY, COMPLAINT, AND INJURY DATA FOR THE 2000 AND 2001 VEHICLES INDICATES THAT THE RATES FOR SUBJECT VEHICLES ARE LOW AND ARE DECLINING.A POTENTIAL DEFECT TREND HAS NOT BEEN IDENTIFIED.THIS INVESTIGATION IS CLOSED.
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