NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
155 reports61,000 miles · Sep 14, 2011
Structure
I WAS MANEUVERING IN A PARKING LOT BACKING UP AND BUMPED INTO A LIFT GATE ON A TRUCK THEN PART OF DASH TOP CAME OFF AND FELL INTO LAP ,LATER COMPLETE DASH BEZEL FELL OFF WHILE GOING DOWN ROAD I HAD TO GRAB BEFORE IT GOT TANGLED UP IN STEERING WHEEL ,NOW THERE ARE CRACKS ALL IN DASH AND GLOVE BOX DASH SEEMS LIKE ITS GOING FALL AP…
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I WAS MANEUVERING IN A PARKING LOT BACKING UP AND BUMPED INTO A LIFT GATE ON A TRUCK THEN PART OF DASH TOP CAME OFF AND FELL INTO LAP ,LATER COMPLETE DASH BEZEL FELL OFF WHILE GOING DOWN ROAD I HAD TO GRAB BEFORE IT GOT TANGLED UP IN STEERING WHEEL ,NOW THERE ARE CRACKS ALL IN DASH AND GLOVE BOX DASH SEEMS LIKE ITS GOING FALL APART I TRIED TO GET DEALERSHIP THAT I PURCHASED FROM TO REPAIR BUT THEY WOULDN'T DO ANYTHING AND HAVE SINCE CLOSED THIS IS A VERY DANGEROUS SITUATION I PAID 40K FOR A TRUCK THAT IS FALLING APART DODGE/CHRYSLER SHOULD FIX THIS AND MAKE IT RIGHT VERY GOOD TRUCK OTHERWISE. *KB
NHTSA ODI #10425382
70,000 miles · Aug 24, 2011
Structure
TL* THE CONTACT OWNS A 2002 DODGE RAM 2500. THE CONTACT STATED THE ENTIRE LENGTH OF THE DASHBOARD EXHIBITED NUMEROUS HAIRLINE CRACKS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. THE VIN WAS UNAVAILABLE.
NHTSA ODI #10421276
209,070 miles · Aug 11, 2011
Structure
TL* THE CONTACT OWNS A 2002 DODGE RAM 2500. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED. AN AUTHORIZED DEALER WAS NOTIFIED AND REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 209,070 AND THE CURRENT MILEAGE W…
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TL* THE CONTACT OWNS A 2002 DODGE RAM 2500. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED. AN AUTHORIZED DEALER WAS NOTIFIED AND REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 209,070 AND THE CURRENT MILEAGE WAS 210,000.
NHTSA ODI #10418605
Mileage unknown · Jul 19, 2011
Structure
THE DASH HAS SEVERAL CRACKS IN IT.
NHTSA ODI #10414351
64,000 miles · Jul 18, 2011
Fuel System, DieselService Brakes, HydraulicSuspension
TL* THE CONTACT OWNS A 2002 DODGE RAM 2500. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, HE APPLIED THE BRAKES BUT THE VEHICLE WOULD NOT STOP. A CLICKING NOISE WAS HEARD AND THE VEHICLE EVENTUALLY STOPPED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY NOTICED THAT THE FRONT SUSPENSION WAS DAMAGED. THE FRONT SUSPE…
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TL* THE CONTACT OWNS A 2002 DODGE RAM 2500. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, HE APPLIED THE BRAKES BUT THE VEHICLE WOULD NOT STOP. A CLICKING NOISE WAS HEARD AND THE VEHICLE EVENTUALLY STOPPED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY NOTICED THAT THE FRONT SUSPENSION WAS DAMAGED. THE FRONT SUSPENSION SYSTEM WAS REPLACED BY THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE FAILURE MILEAGE WAS 64,000. UPDATED 08/15/11 *BF THE CONSUMER STATED HE HAD NO POWER FOR APPROXIMATELY TWO TO THREE MILES. A DIAGNOSIS REVEALED THE LEFT FRONT BEARING HUB AND ANTI-LOCK SPEED SENSOR WERE BAD AND NEEDED TO BE REPLACED. ALSO, THE TURBO CHARGER WAS BROKEN AND THE FUEL INJECTION PUMP WAS BAD. UPDATED 05/03/12
NHTSA ODI #10413425
271,500 miles · Jul 18, 2011
Fuel System, Diesel
TL* THE CONTACT OWNS A 2002 DODGE RAM 2500. THE CONTACT STATED THAT THE FUEL RETURN LINE FROM THE INJECTOR PUMP WAS CRACKED AT THE FITTING LOCATION. AS A RESULT, FUEL WAS LEAKING FROM THE VEHICLE AND IT WOULD NOT START. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED. THE CONTACT REPAIRED THE VEHICLE HIMSELF. THE MANUFAC…
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TL* THE CONTACT OWNS A 2002 DODGE RAM 2500. THE CONTACT STATED THAT THE FUEL RETURN LINE FROM THE INJECTOR PUMP WAS CRACKED AT THE FITTING LOCATION. AS A RESULT, FUEL WAS LEAKING FROM THE VEHICLE AND IT WOULD NOT START. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED. THE CONTACT REPAIRED THE VEHICLE HIMSELF. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 271,500. UPDATED 09/27/11 *BF UPDATED 09/30/11
NHTSA ODI #10413414
18,000 miles · Jun 14, 2011
TiresWheels
STOCK TIRES FAILED AT 18K. REPLACED ALL FOUR TIRES AND RIMS SINCE IT DAMAGED ONE OF THE WHEELS DURING A BLOWOUT. *TR
NHTSA ODI #10406239
30,000 miles · Jun 14, 2011
StructureInjury
2002 DODGE DASHBOARD IS COMPLETELY FAILED. FALLING IN AND CREATING SHARP OBJECTS IN BEHIND DASH AND ON FLOORBOARDS. PULLED A SHARP SHARD OF PLASTIC FROM MY SONS MOUTH 2 DAYS AGO THAT I HAD MISSED FROM THE FLOOR BOARD. THE PLASTIC MADE HIS MOUTH BLEED. I'M VERY GLAD HE DIDN'T TRY TO SWALLOW IT. I HOPE OTHERS ARE AWARE OF THIS AND…
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2002 DODGE DASHBOARD IS COMPLETELY FAILED. FALLING IN AND CREATING SHARP OBJECTS IN BEHIND DASH AND ON FLOORBOARDS. PULLED A SHARP SHARD OF PLASTIC FROM MY SONS MOUTH 2 DAYS AGO THAT I HAD MISSED FROM THE FLOOR BOARD. THE PLASTIC MADE HIS MOUTH BLEED. I'M VERY GLAD HE DIDN'T TRY TO SWALLOW IT. I HOPE OTHERS ARE AWARE OF THIS AND KEEP THE SMALL OBJECTS FROM THE CHILDREN ALSO!! DODGE NEEDS TO FIX THIS SAFETY PROBLEM. NOT TO MENTION WHAT ALL THOSE PLASTIC SHARDS WOULD DO IN AN HIGH SPEED IMPACT SCENARIO. PLEASE LET'S GET THIS PROBLEM FIXED WITH ALL NEW RELIABLE SAFE MATERIAL. DODGE OFFERED ME A FREE DASH THE LAST TIME I CALLED THEM HOWEVER THEY WANTED ME TO PAY FOR LABOR. THE PRODUCT I ASKED IS THE EXACT SAME AND HAS NOT BEEN UPDATED. I'M NOT PAYING FOR THIS TO JUST HAPPEN AGAIN EVEN IF IT IS FOR LABOR ONLY. IT ALSO SUGGESTS THEY KNOW IT IS A SEVERE PROBLEM OR THEY WOULDN'T HAVE OFFERED THAT TO ME. (RELATED VEHICLE INFORMATION: MODEL YEAR=2002, MAKE=DODGE, MODEL=RAM 2500). *TR
NHTSA ODI #10406238
88,000 miles · Jun 3, 2011
Structure
TL* THE CONTACT OWNS A 2002 DODGE RAM 2500. THE CONTACT STATED THE VEHICLE WAS PARKED WHEN HE BEGAN TO PERFORM MAINTENANCE ON THE RADIO. WHILE PERFORMING MAINTENANCE, THE DASHBOARD BEGAN TO CRUMBLE AND THE CONTACT NOTICED THAT THE DASHBOARD WAS CRACKED AND BRITTLE IN NUMEROUS LOCATIONS. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAIL…
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TL* THE CONTACT OWNS A 2002 DODGE RAM 2500. THE CONTACT STATED THE VEHICLE WAS PARKED WHEN HE BEGAN TO PERFORM MAINTENANCE ON THE RADIO. WHILE PERFORMING MAINTENANCE, THE DASHBOARD BEGAN TO CRUMBLE AND THE CONTACT NOTICED THAT THE DASHBOARD WAS CRACKED AND BRITTLE IN NUMEROUS LOCATIONS. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 88,000.
NHTSA ODI #10404308
165,000 miles · Apr 15, 2011
Fuel System, Diesel
I OWN A 2002 DODGE RAM P U, CUMMINS DIESEL, AND MANUAL TRANS.. AND HAVE REPLACED THE TPU " THROTTLE POSITIONING UNIT" (SENSOR) 3 TIMES NOW, @ A COST OF OVER 700.00 EACH TIME. NOT ONLY IS THIS AN EXPENSIVE REPAIR, BUT A POTENTIALLY AND VERY DANGEROUS DEFECT IN THESE TRUCKS. WHAT OCCURS IS A FLUCTUATION , AND THE ABILITY TO CONTRO…
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I OWN A 2002 DODGE RAM P U, CUMMINS DIESEL, AND MANUAL TRANS.. AND HAVE REPLACED THE TPU " THROTTLE POSITIONING UNIT" (SENSOR) 3 TIMES NOW, @ A COST OF OVER 700.00 EACH TIME. NOT ONLY IS THIS AN EXPENSIVE REPAIR, BUT A POTENTIALLY AND VERY DANGEROUS DEFECT IN THESE TRUCKS. WHAT OCCURS IS A FLUCTUATION , AND THE ABILITY TO CONTROL THE ACCELERATOR WITH THE PEDAL, FROM A FLUCTUATING ABILITY, TO AN ALL OUT LOSS OF POWER WHATSOEVER... THE ENGINE WILL ACCELERATE, AND THE IDLE WILL RISE CREATING A DANGEROUS SITUATION, THEN EVENTUALLY THE ENGINE WILL NOT RESPOND AT ALL TO THE PEDAL... I USE MY PICKUP TO HAUL AND TOW MANY DIFFERENT TRAILERS, INCLUDING OUR 40 FT. 5TH WHEEL, AND HAVE HAD SEVERAL CLOSE CALLS WHEN I LOOSE POWER ALTOGETHER. THERE NEEDS TO BE A RECALL ON THIS UNIT... SENSOR, AS IT IS NOT ONLY EXPENSIVE, IT IS MORE IMPORTANTLY VERY DANGEROUS. *TR
NHTSA ODI #10395975