2001 Dodge Grand Caravan

MULTIPLE ISSUES WITH 2001 DODGE GRAND CARAVAN. BOTH POWER WINDOWS HAVE STUCK DOWN OVER THE PAST 2 1/2 YEARS. DEALERSHIP LOOKED AT WINDOWS SAID THERE WAS NOTHING WRONG WITH THE DRIVERS SIDE AND REPLACED THE REGULATOR IN THE PASSENGER WINDOW BUT IT DOESN'T WORK ALL THE TIME STILL AND THEY CHARGED ME OVER $500 TO FIX. SLIDING DOORS SEALS HAVE BUCKLED AND HAD TO BE REPLACED AND THE AIR CONDITIONER HAS HAD 2 FAILURES AND A FUSE REPLACEMENT. *JB

THIS COMPLAINT IS IN REGARDS TO THE POWER WINDOWS ON MY 2001 DODGE GRAND CARAVAN SPORT. IN EARLY 2005, MY POWER WINDOW ON THE DRIVER'S SIDE WOULD PERIODICALLY GO DOWN AND NOT GO BACK UP UNTIL YOU WAITED FOR 5-10 MINUTES. AFTER TIME WENT BY WITH THIS CONTINUING TO DO THIS, I TOOK IT TO THE DODGE DEALERSHIP ON WILLIAM FLYNN HIGHWAY IN GIBSONIA, PA. THEY TOLD ME THAT THEY HOOKED IT UP TO THE COMPUTER AND THERE WAS NO DOCUMENTED CASES IN THE CHIP THAT THIS WAS HAPPENING AND SINCE IT WAS WORKING, I WOULD BASICALLY HAVE TO WAIT UNTIL IT TOTALLY DID NOT WORK UNTIL I COULD GET IT FIXED. THEY CHARGED ME A $35 +TAX DIAGNOSTIC FEE AND NOTHING WAS DON. NOW, ON 3/1/06, IT IS HAPPENING MORE FREQUENTLY, BUT IT IS NOT STAYING DOWN COMPLETELY. SINCE THEY BLEW ME OFF THE 1ST TIME AND THIS IS THE CLOSEST DODGE DEALER TO MY WORK, I AM AFRAID THEY WILL DO THE SAME AND CHARGE ME TO DO NOTHING. I FEEL THAT THIS DEALERSHIP DISCRIMINATED AGAINST ME BECAUSE I AM A WOMAN AND "I DON'T KNOW WHAT I'M TALKING ABOUT". PLEASE RESPOND TO ME IF THERE HAS BEEN OTHER COMPLAINTS ABOUT THIS DEALERSHIP. I HAD ANOTHER EXPERIENCE REGARDING A ROUGH "GRINDING" SOUND WHEN MY VEHICLE STARTED. I TOOK IT UP AND ASKED THEM TO LISTEN TO IT. THEY SAID, "OH, THAT ALWAYS HAPPENS WHEN IT IS COLD OUT." I WAS NOT CHARGED A FEE, BUT THE SOUND IS STILL HAPPENING AND 2 EXPERIENCE MECHANICS, WHO LIVE TOTALLY DIFFERENT PARTS OF PA, WHO DON'T EVEN KNOW EACH OTHER, TOLD ME THE SAME THING FROM THE SOUND. THAT IT WAS THE ALTERNATOR STICKING. I AM STILL EXPERIENCING THIS "NOISE" EVERY TIME MY ENGINE IS COLD AND I START THE VAN TO WARM UP. ONCE IT IS RUNNING, YOU STOP AND START AGAIN, THE SOUND IS NOT THERE. I DO NOT HAVE AN ACCURATE DATE OF INCIDENTS. *NM

1) EVENTS LEADING UP TO FAILURE: EACH TIME THIS HAS OCCURRED AFTER OR DURING A SUMMER VACATION TRIP THAT INCLUDED 700+ MILES. USE OF THE AC USUALLY CONTINUES ON LOW FAN SPEEDS (1 OR 2). 2) FAILURE AND CONSEQUENCES: FIRST FAILURE WOULD BE THE POWER WINDOWS WOULD BEGIN NOT TO WORK. SECOND A RELAY FUSE WOULD GO BAD. THEN THE SWITCH THAT CONTROLS THE FAN SPEEDS WOULD SHORT OUT ONLY ALLOWING FOR HIGH FAN SPEED ONLY. 3)HAVE NOT BE ABLE TO FIX THE SWITCHES DUE TO DEALER CHARGING HIGH RATES JUST TO LOOK FOR THE ELECTRICAL FAILURE WITH NO GUARANTEE THEY WOULD BE ABLE TO FIND THE FAULT AND STILL WANTING $70+/HOUR BEFORE ANY REPAIR WORK IS STARTED. WE HAVE OWNED A 1996 CARAVAN AND 2001 GR CARAVAN AND THIS PROBLEM HAS HAPPENED ON BOTH VEHICLES. *JB

DT: THE PROBLEM FIRST STARTED WITH THE DRIVER'S SIDE WINDOW IN APRIL 2005. THE WINDOW STARTED MOVING SLOWER AND THEN IT LOCKED. THE CONTACT TOOK VEHICLE TO THE DEALERSHIP ON APRIL 18, 2005, AND THEY REPLACED THE WINDOW MOTOR REGULATOR. THEN, THE PASSENGER'S SIDE WINDOW DID THE SAME THING OVER A PERIOD OF TIME. ON OCTOBER 7, 2005 IT LOCKED IN A LOWER POSITION. THE CONTACT WAS TAKING VEHICLE TO THE DEALERSHIP. *AK

MY 2001 CARAVANS A/C HAD GONE OUT A LITTLE OVER 1 YEAR AFTER I BOUGHT IT. I GUESS IT WASN'T THEIR PROBLEM TO REPORT OR INFORM US WHEN WE PURCHASED THIS VEHICLE THAT THERE WAS AN EXTENDED WARRANTY THROUGH THE DAIMLER CORP DUE TO A POSSIBLE A/C PROBLEM). ON THIS MODEL MINIVAN THE MIDDLE WINDOWS ON THE SLIDING DOORS DO NOT OPEN AND THE BACK WINDOWS ONLY OPEN A SLIVER SO MY 2 YEAR OLD SON WAS PRACTICALLY BAKING THE MIDDLE SEAT WITH NO AIR CIRCULATING AND NO WINDOWS TO OPEN FOR VENTILATION. MY LETTER SENT TO DAIMLER/CHRYSLER IS BELOW AND I AM VERY UPSET ABOUT THE PROFESSIONALISM AND CUSTOMER SATISFACTION I HAVE OR HAVEN'T RECEIVED AS I HAVE SENT THEM TWO LETTERS, COPY OF MY BILL ETC. AND I HAVE NOT HEARD ONE RESPONSE FROM DAIMLER DAIMLER CHRYSLER ATTENTION: REIMBURSEMENT I PURCHASED A 2001 DODGE GRAND CARAVAN IN SEPTEMBER 2001 IT WAS A USED VAN WITH 19,000 + MILES AND SOME ORIGINAL WARRANTY STILL REMAINING. WE PURCHASED WHAT WE THOUGHT AND WERE TOLD TO BE AN ADDITIONAL 75,000 OF WARRANTY COVERING US TO 100,000. I HAVENT HAD THE VAN TWO YEARS AND MY A/C COMPRESSOR HAS GONE OUT AT ONLY 83,000 MILES WE BROUGHT IT TO A DEALER ON JULY 29, 2003 TO REPLACE THE A/C COMPRESSOR AND TO CHECK WITH OUR WARRANTY COMPANY, WHICH WE WERE THEN TOLD THAT OUR WARRANTY EXPIRED AT 75,000 MILES. I WAS EXTREMELY IRRITATED. I COMMUTE 120 MILES A DAY AND LIVING WITHOUT A/C IN THE SUMMER CANNOT BE DONE SO I HAD THE COMPRESSOR ASSEMBLY KIT REPLACED IN THE TUNE OF $1,094.00 THEN AS AN ADDED SLAP IN THE FACE I RECEIVED YOUR LETTER ON AUGUST 5, 2003 STATING THAT YOU KNOW OF THE A/C PROBLEMS THE 2001-2003 MODELS ARE HAVING BUT YOU WILL ONLY PAY TO FIX THEM IF YOU HAVENT GONE OVER AN UNKNOWN EXTENDED 70,000 MILES. I AM WRITING THIS LETTER TODAY TO ASK TO BE REIMBURSED FOR THE REPAIR OF MY AIR CONDITIONER. I HAVE ATTACHED A COPY OF THE WORK ORDER SHOWING THE REPAIR AND COST AS STATED IN YOUR LETTER. SINCERELY, [XXX] [XXX]. *AK UPDATED 07/25/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C