2021 Dodge Challenger

While operating my vehicle at road speed the electric steering rack failed. This rendered the steering inoperative. It was impossible to steer the vehicle. Not only is this situation extremely dangerous and deadly, there was no advanced warning. I received no prompts or warning lights before the incident happened. I researched and found that certain 2021 Dodge Challengers were involved in a warning system recall. My specific vehicle was not included in the recall. This is what Dodge and the dealership who did the repair kept telling me while they ignored any responsibility. This situation is completely unacceptable. I have no idea why my vehicle was not included in the recall for the warning system, but fortunately I am still alive to complain that it should’ve been. This situation, where this part fails and renders the steering inoperable is ridiculous and extremely dangerous. The repairs for this cost me over $5800. It’s very convenient that Dodge and their dealership that did the repair can hang their hat on the fact that I was not seriously injured and completely. Ignore the fact that this incident is unacceptable. Both Dodge Customer Care and the Huntington New York. Dodge dealership offered me zero compensation for being without the use of my vehicle for two weeks or the fact that my vehicle is not included in the warning system recall. I initially filed this complaint #11745702 with your office on June 22, 2026 and as of yet have not received any response. Therefore, I am filing this complaint for the second time hoping that you can take action on this. Thank you in advance for your help.

The contact owns a 2021 Dodge Challenger. The contact stated that while driving approximately 30-35 MPH on a local roadway, the steering suddenly became inoperative, and the steering wheel locked without warning. The contact was able to maintain control of the vehicle and safely pulled over to the side of the road where the vehicle was already drifting. There were no warning lights illuminated, or messages displayed prior to the failure. After restarting the vehicle, a warning message associated with the steering system was displayed on the instrument panel. The vehicle was towed from the scene to a dealer to be diagnosed and repaired. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 44,850.