NHTSA owner reports · September 18, 2026 snapshot.
Steering complaints
11 reportsClear category filter110,000 miles · May 13, 2019
EnginePower TrainSteering
BOUGHT THE VAN FROM COOKS VOLKSWAGEN ON MAY 7TH, 2018. IN THE FIRST 3 MTHS OF ME OWNING IT I HAD TO GET 2 MOTOR MOUNTS AND A STARTER PUT IN. THEN FROM THAT POINT IT WAS ALL DOWN HILL! IT HAS HAD 3 TRANSMISSIONS(COOKS HAS DONE 2 AND I TOOK THE VAN TO THOMPSON FOR THEM TO DO THE THIRD), HUB ASSEMBLY, WELDED THE CORE SUPPORT, POWER…
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BOUGHT THE VAN FROM COOKS VOLKSWAGEN ON MAY 7TH, 2018. IN THE FIRST 3 MTHS OF ME OWNING IT I HAD TO GET 2 MOTOR MOUNTS AND A STARTER PUT IN. THEN FROM THAT POINT IT WAS ALL DOWN HILL! IT HAS HAD 3 TRANSMISSIONS(COOKS HAS DONE 2 AND I TOOK THE VAN TO THOMPSON FOR THEM TO DO THE THIRD), HUB ASSEMBLY, WELDED THE CORE SUPPORT, POWER STEERING PULLEY AND BARING, STRUTS FOR THE TRUCK HATCH, I HAD TO PAY FOR OUT OF POCKET FOR POWER STEERING PULLEY AND BARING AND ONE DAY OF RENTAL FOR A RENTAL CAR! I HAVE ALREADY CALLED MY LAWYER AND TO HAVE CHRYSLER/DODGE SUED FOR SELLING AN UNINSPECTED VEHICLE AND FILING A CIVIL SUIT AGAINST YOUR COMPANY!!!! AS OF MAY 13,2019 IT IS IN THE SHOP AGAIN AND HAVE ANOTHER RENTAL VAN AFTER GETTING IT BACK ON FRIDAY MAY 10, 2019 AFTER IT'S 3RD TRANSMISSION BEING INSTALLED AND TRIED TO DRIVE IT DOWN 95 NORTH ON MAY 11,2019 AND I GOT TO 6TH GEAR AND IT WENT STRAIGHT INTO LIMP MODE AND HAD TO TAKE IT BACK TO THOMPSON'S TO FIX IT!
NHTSA ODI #11207268
10 miles · Dec 27, 2018
Electrical SystemElectronic Stability Control (esc)Steering
I WAS DRIVING AT APPROXIMATELY 45-50 MPH AND ALL THE WARNING LIGHTS CAME ON AND IN THE NEXT SECOND THE CAR JUST LOST ALL POWER. NOTHING! I PULLED OVER AND IT STARTED ABOUT 5 MINUTES LATER. HAVING TO DRIVE AN HOUR BACK HOME ON THE HIGHWAY WAS SCARED AND MY FATHER BEING A DISABLED VET - THIS IS THE VEHICLE THAT IS USED.
NHTSA ODI #11163767
112,000 miles · Apr 24, 2018
Electronic Stability Control (esc)Service BrakesSteering
WHILE DRIVING ON A DRY ROAD, THE LIGHT ON THE DASH BOARD WENT ON TO INDICATE THE CAR WAS SLIDING... THE STEERING WHEEL LOCKED UP, I HAD NO BRAKES, I HAD TO GLIDE TO A STOP. THIS HAPPENED 4 TIMES IN ONE DAY. I WAS ABLE TO GLIDE TO A STOP, SHUT THE VAN OFF, RESTART IT ONLY FOR IT TO HAPPEN AGAIN. I TOOK IT TO MY MECHANIC WHO ST…
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WHILE DRIVING ON A DRY ROAD, THE LIGHT ON THE DASH BOARD WENT ON TO INDICATE THE CAR WAS SLIDING... THE STEERING WHEEL LOCKED UP, I HAD NO BRAKES, I HAD TO GLIDE TO A STOP. THIS HAPPENED 4 TIMES IN ONE DAY. I WAS ABLE TO GLIDE TO A STOP, SHUT THE VAN OFF, RESTART IT ONLY FOR IT TO HAPPEN AGAIN. I TOOK IT TO MY MECHANIC WHO STATED IT WAS A COMPUTER CHIP ISSUE AND THAT I WOULD HAVE TO GO TO A DEALER TO GET IT FIXED FOR APPROX $1,800.00. I COULD'VE SERIOUSLY INJURED AND/OR KILLED MYSELF AND THOSE AROUND ME.
NHTSA ODI #11089932
86,300 miles · Dec 11, 2017
Service BrakesSteering
TAKATA RECALL. I WAS TAKING MY CHILDREN TO SCHOOL AND THE STEERING AND BREAKING SYSTEM COMPLETELY LOCKED UP ON ME ALMOST CAUSING US TO CRASH INTO A TREE. I WAS ABLE TO PUSH IN THE EMERGENCY BREAK AND GET THE CAR OUT OF DRIVE. I HAD NO CONTROL OVER THE STEERING NOR THE REGULAR BREAK. THE CAR WAS IN MOTION ON A CITY STREET WHE…
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TAKATA RECALL. I WAS TAKING MY CHILDREN TO SCHOOL AND THE STEERING AND BREAKING SYSTEM COMPLETELY LOCKED UP ON ME ALMOST CAUSING US TO CRASH INTO A TREE. I WAS ABLE TO PUSH IN THE EMERGENCY BREAK AND GET THE CAR OUT OF DRIVE. I HAD NO CONTROL OVER THE STEERING NOR THE REGULAR BREAK. THE CAR WAS IN MOTION ON A CITY STREET WHEN THE INCIDENT OCCURRED.
NHTSA ODI #11053880
44,466 miles · Oct 24, 2016
EngineSteering
WHILE DRIVING THE VAN, THE VEHICLE CUTS OFF, STEERING BECOMES DIFFICULT AND THE TRACTION CONTROL LIGHT COMES ON. I HAVE TO RESTART THE CAR IN ORDER TO DRIVE. THIS IS VERY DANGEROUS TO HAVE A CAR TO JUST "SHUT-OFF" WHILE DRIVING. THIS HAS OCCURRED AT LEAST 5 TIMES WITHIN THE LAST WEEK. I HAVE BEEN DRIVING ON DIFFERENT CITIES STRE…
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WHILE DRIVING THE VAN, THE VEHICLE CUTS OFF, STEERING BECOMES DIFFICULT AND THE TRACTION CONTROL LIGHT COMES ON. I HAVE TO RESTART THE CAR IN ORDER TO DRIVE. THIS IS VERY DANGEROUS TO HAVE A CAR TO JUST "SHUT-OFF" WHILE DRIVING. THIS HAS OCCURRED AT LEAST 5 TIMES WITHIN THE LAST WEEK. I HAVE BEEN DRIVING ON DIFFERENT CITIES STREET AND ONCE WHILE TURNING INTO MAJOR TRAFFIC. I CONTACTED A CHRYSLER DEALERSHIP SERVICE DEPARTMENT AND WAS TOLD THIS PARTICULAR CAR WAS NOT IN A RECALL BUT THIS HAS BEEN AN ISSUE FOR DODGE CARAVANS FOR MANY YEARS FROM MY RESEARCH. *TR
NHTSA ODI #10918624
Mileage unknown · Nov 23, 2015
Steering
TL* THE CONTACT OWNS A 2010 DODGE CARAVAN. WHILE DRIVING AT APPROXIMATELY 65 MPH, THE VEHICLE MADE AN ABNORMAL NOISE. WHILE STEERING TO THE LEFT, THE NOISE DECREASED AND, WHILE STEERING TO THE RIGHT, THE NOISE INCREASED. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE NOISE STOPPED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS T…
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TL* THE CONTACT OWNS A 2010 DODGE CARAVAN. WHILE DRIVING AT APPROXIMATELY 65 MPH, THE VEHICLE MADE AN ABNORMAL NOISE. WHILE STEERING TO THE LEFT, THE NOISE DECREASED AND, WHILE STEERING TO THE RIGHT, THE NOISE INCREASED. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE NOISE STOPPED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA ODI #10806166
104,000 miles · Feb 19, 2015
SteeringCrashInjury
DRIVING ON INTERSTATE USING CRUISE CONTROL. STEERING COLUMN REFUSED TO RESPOND WHEN ATTEMPTING TO STEER THE VAN WITH THE CURVE IN THE ROAD. VAN DROVE OFF ROAD ONTO EMBANKMENT AND FLIPPED OVER. THE VAN WAS TOTALED. SUFFERED A CONCUSSION AND DAMAGE TO BACK AND ELBOW FROM IMPACT. EYE GLASSES WERE BROKEN. EYE WITNESS BEHIND ME TOLD…
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DRIVING ON INTERSTATE USING CRUISE CONTROL. STEERING COLUMN REFUSED TO RESPOND WHEN ATTEMPTING TO STEER THE VAN WITH THE CURVE IN THE ROAD. VAN DROVE OFF ROAD ONTO EMBANKMENT AND FLIPPED OVER. THE VAN WAS TOTALED. SUFFERED A CONCUSSION AND DAMAGE TO BACK AND ELBOW FROM IMPACT. EYE GLASSES WERE BROKEN. EYE WITNESS BEHIND ME TOLD STATE TROOPER THAT THEY COULD SEE THAT I WAS STRUGGLING FOR CONTROL OF THE VEHICLE. *TR
NHTSA ODI #10689485
45,800 miles · Dec 23, 2014
EngineSteering
ENGINE SHUT OFF. *TR
NHTSA ODI #10667884
69,000 miles · Dec 7, 2014
Electronic Stability Control (esc)EngineSteering
WHILE DRIVING AT 55 MPH, MY VAN ALL OF A SUDDEN TURNED OFF. I LOST ALL POWER STEERING AND STRUGGLED TO GET THE VAN OFF THE ROAD. ONCE I GOT IT OFF THE ROAD, I WAS ABLE TO START THE VEHICLE AND DROVE ABOUT 2 MILES. THE VEHICLE DIED A SECOND TIME AS I WAS GETTING READY TO TURN ONTO THE STREET IN WHICH I LIVE. MY SPEED AT THAT …
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WHILE DRIVING AT 55 MPH, MY VAN ALL OF A SUDDEN TURNED OFF. I LOST ALL POWER STEERING AND STRUGGLED TO GET THE VAN OFF THE ROAD. ONCE I GOT IT OFF THE ROAD, I WAS ABLE TO START THE VEHICLE AND DROVE ABOUT 2 MILES. THE VEHICLE DIED A SECOND TIME AS I WAS GETTING READY TO TURN ONTO THE STREET IN WHICH I LIVE. MY SPEED AT THAT TIME WAS AROUND 20 MPH. I PULLED INTO THE CARWASH, WHERE I WAS ABLE TO START THE VEHICLE AGAIN, AND THEN DROVE HOME. I WENT APROX. 1 MILE THAT TIME. WE PARKED THE VAN AND AS MY HUSBAND WAS GETTING OUT OF THE DRIVER SIDE, HE STRONGLY SMELLED SOMETHING ELECTRICAL BURNING. I WENT OVER TO THE DRIVER SIDE AND SMELLED THE SAME SMELL. THE VERY NEXT DAY I LEFT IN MY VAN AROUND NOON AND WITHIN A QUARTER OF MILE MY VAN DIED FOUR TIMES. I TURNED AROUND AND DROVE A QUARTER OF A MILE BACK, WITH THE VAN DYING THREE MORE TIMES. I FINALLY MADE IT HOME AND INFORMED THE DEALERSHIP OF THE PROBLEM. WITHIN 2 HOURS THEY BROUGHT ME A RENTAL. IT HAS BEEN EXACTLY TWO WEEKS THAT I HAVE BEEN WITHOUT MY VAN AND THEY ARE UNABLE TO FIX IT AS OF NOW. I CAN'T HELP BUT BELIEVE THAT MY VAN IS HAVING THE EXACT SAME ISSUES AS THE OTHER RECALLED 2010 DODGE CARAVANS. I HAVE THE EXACT SAME TESTIMONIES AS SOME OF THE OTHER PEOPLE THAT ACTUALLY HAVE A RECALL ON THEIR DODGE CARAVAN. PLEASE HELP! THIS VEHICLE WAS JUST BOUGHT ON 11-17-2014 THANKS IN ADVANCE. *TR
NHTSA ODI #10662633
42,500 miles · Dec 16, 2012
EngineSteeringTraction Control System
WHILE DRIVING AT 50MPH THE TRACTION LIGHT CAME ON AND THE VAN BECAME UNRESPONSIVE TO THE ACCELERATOR. WHILE THE VAN BEGAN TO SLOW THE POWER STEERING STOPPED WORKING MAKING IT HARD TO MANEUVER OFF THE ROAD, GOOD THING I WAS ON A RURAL ROAD. THIS IS EXTREMELY DANGEROUS!!! *TR
NHTSA ODI #10488898
Official recalls
2Apr 23, 2010
THE BRAUN CORPORATION IS RECALLING CERTAIN MODEL YEAR 2008 THROUGH 2010 CHRYSLER TOWN & COUNTRY AND DODGE CARAVAN MOBILITY CONVERSIONS WHICH WERE ALTERED BY BRAUN BETWEEN JANUARY 21, 2009 AND MARCH 19, 2010. DURING CONVERSION, THE CHASSIS WAS RAISED AND THE FLOOR WAS LOWERED TO ACCOMMODATE WHEELCHAIR ACCESSIBILITY FEATURES. IN RAISING THE CHASSIS, THE REAR SPRING HATS COME INTO CLOSER PROXIMITY TO THE REAR TIRES. IN ROUGH OR AGGRESSIVE DRIVING SITUATIONS THE TIRES MAY INTERMITTENTLY CONTACT THE REAR SPRING HATS.
Consequence & remedy
Consequence: CONTACT BETWEEN THE TIRE SPRING HAT MAY WEAR A HOLE IN THE TIRE OVER TIME. THIS MAY RESULT IN LOSS OF VEHICLE CONTROL IN THE EVENT OF TIRE PRESSURE LOSS INCREASING THE RISK OF A CRASH.
Remedy: BRAUN WILL NOTIFY OWNERS AND REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JUNE 4, 2010. OWNERS MAY CONTACT BRAUN TOLL-FREE AT 1-800-488-0359.
Apr 13, 2010
THE BRAUN CORPORATION IS RECALLING CERTAIN MODEL YEAR 2008 THROUGH 2010 CHRYSLER TOWN & COUNTRY AND DODGE CARAVAN COMMERCIAL ENTERVANS WHICH WERE ALTERED BY BRAUN BETWEEN JANUARY 21, 2009 AND MARCH 19, 2010. DURING CONVERSION, THE CHASSIS WAS RAISED AND THE FLOOR WAS LOWERED TO ACCOMMODATE WHEELCHAIR ACCESSIBILITY FEATURES. IN RAISING THE CHASSIS, THE FUEL FILL PIPE COMES INTO CLOSER PROXIMITY TO THE LEFT REAR TIRE. IN ROUGH OR AGGRESSIVE DRIVING SITUATIONS, THE TIRE MAY INTERMITTENTLY CONTACT THE FUEL FILL PIPE.
Consequence & remedy
Consequence: CONTACT BETWEEN THE TIRE AND FUEL FILL PIPE MAY WEAR A HOLE IN ONE OR THE OTHER COMPONENTS OVER TIME. THIS MAY RESULT IN LOSS OF VEHICLE CONTROL IN THE EVENT OF TIRE PRESSURE LOSS, OR A VEHICLE FIRE IN THE EVENT THE FUEL PIPE IS COMPROMISED.
Remedy: BRAUN WILL NOTIFY OWNERS AND REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JUNE 4, 2010. OWNERS MAY CONTACT BRAUN TOLL-FREE AT 1-800-488-0359.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1DP14004 · Totally Integrated Power Module Failure
Opened Sep 25, 2014 · Closed Jul 24, 2015
Status: closed (inferred from source dates) · Electrical System
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den
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