NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
629 reports42,000 miles · Jan 6, 2004
Engine And Engine CoolingPower Train
SIX DIFFERENT CASES OF MECHANICAL PROBLEMS THE VEHICLE EXPERIENCED. PROBLEMS WITH HEAD GASKET, THE TRANSMISSION TWICE AND THREE TIMES ON THE FLYWHEEL. *LA THE MECHANIC FOUND THAT THE BOLTS ON THE FLYWHEEL AND THE TORQUE CONVERTER WERE LOOSE. *SC THE CONSUMER WAS INFORMED THAT THE VEHICLE WAS KNOWN TO HAVE PROBLEMS WITH…
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SIX DIFFERENT CASES OF MECHANICAL PROBLEMS THE VEHICLE EXPERIENCED. PROBLEMS WITH HEAD GASKET, THE TRANSMISSION TWICE AND THREE TIMES ON THE FLYWHEEL. *LA THE MECHANIC FOUND THAT THE BOLTS ON THE FLYWHEEL AND THE TORQUE CONVERTER WERE LOOSE. *SC THE CONSUMER WAS INFORMED THAT THE VEHICLE WAS KNOWN TO HAVE PROBLEMS WITH THE CRANKSHAFT, WHICH CAUSES THE FLYWHEEL TO BREAK OFF, THE CONSUMER WAS TOLD THE CRANKSHAFT WAS OUT OF ROUND, WHICH CAUSED THE PROBLEM. *JB
NHTSA ODI #10053556
Mileage unknown · Dec 10, 2003
Air Bags
CONSUMER PRESSED ON THE HORN AND THE AIR BAG LIGHT ILLUMINATED ON THE DASHBOARD. CONSUMER TOOK VEHICLE TO THE DEALER FOR ANALYSIS. THE MECHANIC NOTICED THAT THE CLOCKSPRING NEEDED TO BE REPLACED. *AK
NHTSA ODI #10050381
59,500 miles · Dec 10, 2003
Air Bags
CONSUMER PRESSED THE HORN THERE WAS NO SOUND. AIRBAG LIGHT WAS ON WHILE DRIVING. TOOK VEHICLE TO THE DEALER FOR ANALYSIS, AND MECHANIC NOTICED THAT THE CLOCKSPRING NEEDED TO BE REPLACED DUE TO A WORN PART.*AK THE CONSUMER NOTICED THAT THE AIR BAG LIGHT FLICKERED OFF AND ON INTERMITTENTLY THEN EVENTUALLY REMAINED ON WHENEVER …
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CONSUMER PRESSED THE HORN THERE WAS NO SOUND. AIRBAG LIGHT WAS ON WHILE DRIVING. TOOK VEHICLE TO THE DEALER FOR ANALYSIS, AND MECHANIC NOTICED THAT THE CLOCKSPRING NEEDED TO BE REPLACED DUE TO A WORN PART.*AK THE CONSUMER NOTICED THAT THE AIR BAG LIGHT FLICKERED OFF AND ON INTERMITTENTLY THEN EVENTUALLY REMAINED ON WHENEVER THE VEHICLE WAS OPERATED. AT THE SAME TIME THE HORN ALSO FAILED. THE CONSUMER CONTACTED THE DEALER. THE DEALER WAS SURE THAT THE PROBLEM WAS WITH THE CLOCKSPRING BUT THE TECHNICIAN WAS GOING TO CHARGE THE CONSUMER TO RUN THE TEST. THE CLOCKSPRING WAS RECALL FOR THE 1996-2000 MINIVANS BUT NOT THE 1998'S. THE CONSUMER HAS NOT HAD THE VEHICLE REPAIRED BECAUSE SHE BELIEVES IT SHOULD BE RECALL AND BECAUSE SHE CANNOT AFFORD THE REPAIR. *NM
NHTSA ODI #10048005
Mileage unknown · Dec 9, 2003
Engine And Engine Cooling
WHILE DRIVING 30 MPH SERPENTINE BELT FELL OFF. THIS CAUSED THE VEHICLE TO SHUT DOWN. CONSUMER HAD THE VEHICLE TOWED TO DEALER FOR ANALYSIS, AND MECHANIC STATED THAT THIS WAS AN INTERMITTENT PROBLEM.*AK
NHTSA ODI #10050313
60,000 miles · Dec 8, 2003
Power Train
WHILE DRIVING AT 15 MPH AND TURNING TO THE LEFT, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN STATED THAT THE AUTOMATIC TRANSMISSION NEEDED TO BE REPLACED. *AK THE CONSUMER WANTED TO KNOW WHAT THE CRITERIA WAS FOR ISSUING A RECALL. *SCC *JB
NHTSA ODI #10049916
35,000 miles · Dec 7, 2003
Engine And Engine Cooling
PURCHASED A USED DODGE CARAVAN ON 8-19-02 WITH 28,000 MILES SHOWING ON THE METER. IT NOW HAS 35,000 MILES ON IT AND THE HEAD GASKET IS LEAKING OIL DOWN THE BACK OF THE ENGINE AND ON TO THE GROUND. DEALER SAYS THEY WILL NOT REPAIR IT UNLESS I PAY FOR IT. SEEMS LIKE A VERY COSTLY REPAIR ON A VAN WITH THIS FEW MILES ON IT. THIS WI…
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PURCHASED A USED DODGE CARAVAN ON 8-19-02 WITH 28,000 MILES SHOWING ON THE METER. IT NOW HAS 35,000 MILES ON IT AND THE HEAD GASKET IS LEAKING OIL DOWN THE BACK OF THE ENGINE AND ON TO THE GROUND. DEALER SAYS THEY WILL NOT REPAIR IT UNLESS I PAY FOR IT. SEEMS LIKE A VERY COSTLY REPAIR ON A VAN WITH THIS FEW MILES ON IT. THIS WILL BE THE LAST CHRYSLER PRODUCT I WILL PURCHASE. *LA
NHTSA ODI #10049382
94,469 miles · Dec 7, 2003
Air BagsElectrical SystemVehicle Speed Control
MY 98 DODGE CARAVAN HAD A FAILED CLOCKSPRING, WHICH CAUSED THE AIRBAG, HORN, AND CRUISE CONTROL TO NOT FUNCTION. CHRYSLER HAS A RECALL ON A FAILED CLOCKSPRING FOR 96-98 DODGE CARAVANS, AND CLEARLY STATES ON ITS WEBSITE IT WILL REIMBURSE CUSTOMERS FOR REPAIRS TO THE CLOCKSPRING. HOWEVER, WHEN I BROUGHT MINE IN FOR REPAIR, AND O…
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MY 98 DODGE CARAVAN HAD A FAILED CLOCKSPRING, WHICH CAUSED THE AIRBAG, HORN, AND CRUISE CONTROL TO NOT FUNCTION. CHRYSLER HAS A RECALL ON A FAILED CLOCKSPRING FOR 96-98 DODGE CARAVANS, AND CLEARLY STATES ON ITS WEBSITE IT WILL REIMBURSE CUSTOMERS FOR REPAIRS TO THE CLOCKSPRING. HOWEVER, WHEN I BROUGHT MINE IN FOR REPAIR, AND ON SUBSEQUENT PHONE CALLS AND LETTERS WRITTEN TO CHRYSLER, THEY INDICATE THAT MY BUILD DATE WAS NOT INCLUDED IN THE RECALL. THEY NEED TO EXPAND THE BUILD DATE TO LATER MONTHS IN 1998, AND CONSEQUENTLY INCREASE THE AMOUNT OF CARS COVERED IN THE RECALL, BECAUSE THERE IS OBVIOUSLY A PROBLEM WITH THE CLOCKSPRING DURING MY BUILD DATE. THIS WILL CAUSE PEOPLE TO HAVE NON-FUNCTIONING AIRBAGS, CRUISE CONTROL, AND HORNS, AND UNFORTUNATELY, MAY CAUSE LIVES TO BE LOST. I BELIEVE CHRYSLER SHOULD ALSO REIMBURSE ME THE $284.20 I HAD TO PAY TO GET THE CLOCKSPRING REPAIRED, AS THEY INDICATE ON THEIR WEBSITE THEY WILL REIMBURSE CUSTOMERS WITH 98 CARAVANS FOR REPAIRS ON FAILED CLOCKSPRINGS. BY THEM NOT REIMBURSING ME, THEY ARE FALSELY ADVERTISING ON THEIR WEBSITE. *LA
NHTSA ODI #10049359
Mileage unknown · Nov 21, 2003
Suspension
CONSUMER STATES WHILE PREPARING TO PULL OUT OF HIS DRIVEWAY, BOTH OF HIS FRONT WHEELS COLLAPSED. HE STATES HE HAD HIS VEHICLE TOWED TO THE NEAREST SERVICE STATION AND REPAIRED. BUT HE DOESN'T THINK THERE IS A RECALL OF THIS TYPE OF DEFECT. *NLM
NHTSA ODI #10048514
Mileage unknown · Nov 18, 2003
Exterior Lighting
HEADLIGHTS ARE FOGGY. EACH TIME IT RAINS IT BECOMES MORE DIFFICULT TO SEE AT NIGHT TIME DRIVING.*AK
NHTSA ODI #10048109
Mileage unknown · Nov 12, 2003
Child SeatCrash
WHILE DRIVING 20 MPH, UPON FRONTAL COLLISION THE INTEGRATED CHILD SAFETY SEAT HARNESS CLIP UNSNAPPED FAILING TO RESTRAIN CHILD IN CRASH. PLEASE PROVIDE FURTHER DETAILS. *PH
NHTSA ODI #10047775
Official recalls
5Oct 6, 2004
ON CERTAIN MINIVANS, THE DRIVER'S AIR BAG MAY BECOME DISABLED DUE TO A FAILURE OF THE CLOCKSPRING, WHICH IS LOCATED IN THE HUB OF THE STEERING WHEEL.
Consequence & remedy
Consequence: THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.
Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL COVERED VEHICLES WITH 70,000 MILES OR LESS. FOR THOSE VEHICLES WITH MORE THAN 70,000 MILES, DAIMLERCHRYSLER WILL OFFER AN EXTENDED LIFETIME WARRANTY UNDER WHICH IT WILL REPLACE THE CLOCKSPRING AT NO CHARGE IF IT FAILS. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED ON THEIR VEHICLES. THE RECALL BEGAN ON OCTOBER 12, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Nov 7, 2002
ON CERTAIN MINI VANS, THE CLOCKSPRING ASSEMBLY MAY HAVE BEEN WOUND INCORRECTLY DURING THE VEHICLE ASSEMBLY PROCESS.
Consequence & remedy
Consequence: THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.
Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL VEHICLES WITH 70,000 MILES OR LESS. AN EXTENDED LIFETIME WARRANTY WILL ALSO BE PLACED ON THIS COMPONENT FOR ALL AFFECTED VEHICLES, REGARDLESS OF MILEAGE. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED ON THEIR VEHICLES. OWNER NOTIFICATION BEGAN NOVEMBER 18, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Mar 8, 2002
ON CERTAIN MINIVANS, SOME TRIM MATERIAL CAN LOOSEN AND DROP INTO THE REAR OUTBOARD SEAT BELT ASSEMBLY, CAUSING THE SEAT BELT TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IN THE EVENT OF A CRASH, THE SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF PERSONAL INJURY.
Remedy: DEALERS WILL REPLACE THE TRIM WITH FOAM BLOCKERS AND INSPECT AND REPLACE ALL 3RD ROW SEAT BELT ASSEMBLIES. OWNER NOTIFICATION BEGAN JUNE 3, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Sep 13, 2000
VEHICLE DESCRIPTION: MINI VANS BUILT WITH 3.3L AND 3.8L ENGINES HAVE FUEL RAILS WITH NITROLE RUBBER O-RING SEALS THAT CAN DEGRADE OVER TIME. FUEL LEAKAGE FROM THE UNDERHOOD FUEL INJECTION FUEL RAIL COULD RESULT, INCREASING THE LIKELIHOOD OF A VEHICLE FIRE.
Consequence & remedy
Consequence: FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
Remedy: DEALERS WILL INSTALL A SEAL ON THE VEHICLE FUEL RAILS TO PREVENT EXTERNAL LEAKAGE OF FUEL FROM THE FUEL RAIL CROSSOVER TUBE, SHOULD THE EXISTING O-RINGS CONTINUE TO DEGRADE. OWNER NOTIFICATION BEGAN ON JANUARY 25, 2002. DUE TO THE LARGE QUANTITY OF VEHICLES INVOLVED IN THIS CAMPAIGN, THE OWNER NOTIFICATION WILL BE PHASED OVER THE NEXT SEVERAL MONTHS. HOWEVER, IF A VEHICLE IS LEAKING FUEL FROM THE O-RINGS, THE VEHICLE SHOULD BE TAKEN INTO A DEALER TO HAVE THIS REPAIRED AS SOON AS POSSIBLE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Dec 15, 1997
VEHICLE DESCRIPTION: PASSENGER MINIVANS EQUIPPED WITH INTEGRATED CHILD SEATS. THE SHOULDER HARNESS RESTRAINT WEBBING WAS INCORRECTLY ROUTED AROUND THE METAL REINFORCEMENT BAR ON THESE SEATS.
Consequence & remedy
Consequence: THE CHILD SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED IN THE EVENT OF A COLLISION.
Remedy: DEALERS WILL INSPECT THE ROUTING OF THE SHOULDER BELT WEBBING AND ANY FOUND INCORRECT WILL BE PROPERLY ROUTED.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
7EA04013 · Driver Air Bag Clockspring Failure
Opened Jun 4, 2004 · Closed May 25, 2005
Status: closed (inferred from source dates) · Air Bags:frontal
THE DRIVER AIR BAG CLOCKSPRING CAN DEVELOP AN OPEN-CIRCUIT CONDITION RESULTING IN NONFUNCTIONAL DRIVER-SIDE FRONTAL AIR BAG, HORN, CRUISE CONTROL (IF EQUIPPED), AND/OR STEERING WHEEL RADIO CONTROL (IF EQUIPPED).IN ITS OCTOBER 5, 2004 LETTER TO NHTSA, DAIMLERCHRYSLER STATED THAT IT WILL CONDUCT A SAFETY RECALL AND REPLACE THE CLOCKSPRING ASSEMBLY ON ALL MY 1998.5-2000 DAIMLERCHRYSLER MINIVANS, BUILT BETWEEN MARCH 1998 AND AUGUST 2000, WITH 70,000 MILES OR LESS.IT WILL ALSO PROVIDE A LIFETIME WARRANTY FOR THIS COMPONENT ON MY 1998.5-2000 MINIVANS, REGARDLESS OF MILEAGE.THE DETAILS OF THE CORRECTIVE ACTION ARE DESCRIBED IN DAIMLERCHRYSLER'S LETTER (SEE RECALL NO. 04V-480).THE AGENCY BELIEVES THAT FURTHER EXPENDITURE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS WITH RESPECT TO THOSE VEHICLES COVERED ONLY BY THE LIFETIME WARRANTY.THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE PAGE 2 FOR ADDITIONAL INFORMATION.
RQ04001 · Driver Air Bag Clockspring Failure
Opened Jan 28, 2004 · Closed Jun 4, 2004
Status: closed (inferred from source dates) · Air Bags:frontal
COMPLAINTS REPORT AIR BAG WARNING LIGHT ILLUMINATES, AND THIS MAY BE ACCOMPANIED WITH A NON-FUNCTIONING HORN AND/OR CRUISE CONTROL (IF EQUIPPED).THIS IS INDICATIVE OF AN OPEN-CIRCUIT CLOCKSPRING FAILURE (RESULTS IN NON-FUNCTIONING DRIVER'S AIR BAG), SIMILAR TO THE FAILURE CONDITION THAT WAS THE SUBJECT OF DAIMLERCHRYSLER'S RECALL OF MODEL YEAR 1996-1998.5 MINIVANS (RECALL NO. 02V-293).THIS RECALL QUERY HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA04-013).
PE02004 · Rear Seat Belt Malfunction
Opened Jan 16, 2002 · Closed Mar 11, 2002
Status: closed (inferred from source dates) · Seat Belts:rear/other
THIS INVESTIGATION WAS OPENED JANUARY 16, 2002, BASED ON SEVEN REPORTS ALLEGING THE THIRD ROW SEAT BELT RETRACTORS FAILED ON CERTAIN 1997 AND 1998 MODEL YEAR CARAVAN AND VOYAGER VEHICLES.THE REPORTS INDICATED A TAR LIKE SUBSTANCE ENTERED THE RETRACTOR MECHANISM, THUS CAUSING THE RETRACTOR TO JAM OR BIND.IN THIS CONDITION THE SEAT BELT IS RENDERED INOPERABLE, AS THE WEBBING CANNOT RETRACT OR BE WITHDRAWN FROM THE RETRACTORS FOR USE.RECALL SCOPE:THE AFFECTED VEHICLES ARE 1997 THROUGH 1999 DODGE CARAVAN, PLYMOUTH VOYAGER, AND CHRYSLER TOWN & CONTRY BUILT ON A SHORT WHEEL BASE CHASSIS.THE INCLUSIVE DATES OF PRODUCTION ARE JUNE 1996 THROUGH OCTOBER 31, 1999.RECALL REMEDY: DAIMLERCHRYSLER DEALERS WILL REPLACE THE MASTIC SOUND BARRIER PATCHES WITH FOAM BLOCKERS, AS WELL AS, INSPECT AND REPLACE ALL THIRD ROW REAR SEAT BELT ASSEMBLIES CONTAMINATED BY THE MASTIC PATCH.
EA01007 · Air Bag Clockspring
Opened Feb 21, 2001 · Closed Nov 22, 2002
Status: closed (inferred from source dates) · Electrical System
There is no summary currently available
RQ00008 · Dc Minivan Fuel Injector Rail Leak
Opened Mar 9, 2000 · Closed Mar 18, 2002
Status: closed (inferred from source dates) · Vehicle Speed Control:linkages
There is no summary currently available
EA99013 · Post Collision Fuel System
Opened Jun 11, 1999 · Closed Aug 10, 2001
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap
No summary supplied.
PE99010 · POST-COLLISION Fuel System Integrity
Opened Feb 3, 1999 · Closed Jun 11, 1999
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap
There is no summary currently available
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