NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
306 reports120,000 miles · Aug 23, 2010
Engine And Engine CoolingService Brakes, HydraulicSteering
AT LEAST 6 TIMES SINCE OWNING A 2000 CHRYSLER TOWN AND COUNTRY, THE SERPENTINE BELT HAS COME OFF EITHER IN THE RAIN OR SNOW. ONCE CAUSING PROPERTY DAMAGE AS I PULLED OFF THE ROAD WHEN THE CAR OVERHEATED. IT ALSO CAUSED THE HEAD GASKET TO FAIL. GATES HAS A CORRECTION KIT FOR THIS. CHRYSLER SHOULD SUPPLY THEM ON A ONE TIME BASIS…
Read full complaint
AT LEAST 6 TIMES SINCE OWNING A 2000 CHRYSLER TOWN AND COUNTRY, THE SERPENTINE BELT HAS COME OFF EITHER IN THE RAIN OR SNOW. ONCE CAUSING PROPERTY DAMAGE AS I PULLED OFF THE ROAD WHEN THE CAR OVERHEATED. IT ALSO CAUSED THE HEAD GASKET TO FAIL. GATES HAS A CORRECTION KIT FOR THIS. CHRYSLER SHOULD SUPPLY THEM ON A ONE TIME BASIS T EVERY OWNER. FAILURE OF THIS DESIGN CAUSES OCCUPANTS TO BE PUT AT RISK IN THE MOST INCLEMENT WEATHER CONDITIONS WHEN YOU NEED THE CAR TO PERFORM IT'S BEST. ADDITIONAL THERE IS LOSS OF POWER STEERING, POWER BRAKES, AND ALTERNATOR. *TR
NHTSA ODI #10351284
100,000 miles · Aug 16, 2010
Exterior Lighting
TL* THE CONTACT OWNS A 2000 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR PASSENGER TAIL LAMP ASSEMBLY FAILED TWICE. THE CONTACT STATED THAT THE MEETING POINT OF THE BULB SOCKET AND BRAKE LIGHTS WERE MELTING INTO THE PLASTIC. THE VEHICLE WAS REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAIL…
Read full complaint
TL* THE CONTACT OWNS A 2000 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR PASSENGER TAIL LAMP ASSEMBLY FAILED TWICE. THE CONTACT STATED THAT THE MEETING POINT OF THE BULB SOCKET AND BRAKE LIGHTS WERE MELTING INTO THE PLASTIC. THE VEHICLE WAS REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 125,000. UPDATED 11/16/10*BF THE CONSUMER STATED THE BULB INSERTED INTO A BAYONET TYPE BASE. THE BASE WAS INSERTED INTO THE LAMP ASSEMBLY. THE MATTING CONTACT ON THE LAMP ASSEMBLY OVERHEATED AND MELTED INTO THE PLASTIC BASE OF THE LAMP. THE CONTACTS WERE SPIRAL METALLIC STRIPS THAT NORMALLY RESIDE ON THE SURFACE PLASTIC MATERIAL. UPDATED 11/24/10
NHTSA ODI #10349553
197,557 miles · Jul 9, 2010
Wheels
2000 CHRYSLER TOWN AND COUNTRY RIGHT FRONT WHEEL CAME OFF WHILE DRIVING. CONSUMER STATES THAT THE WHEEL FIRST CAME LOOSE BUT THEN QUICKLY CAME OFF COMPLETELY, SEPARATED FROM THE VEHICLE AND DAMAGED A FENCE IN A FRONT YARD. THIS EVENT BEGAN WHILE THE VAN WAS TRAVELING AT ABOUT 30 MPH. THE DRIVER WAS ABLE TO SLOW DOWN AND PULL TO…
Read full complaint
2000 CHRYSLER TOWN AND COUNTRY RIGHT FRONT WHEEL CAME OFF WHILE DRIVING. CONSUMER STATES THAT THE WHEEL FIRST CAME LOOSE BUT THEN QUICKLY CAME OFF COMPLETELY, SEPARATED FROM THE VEHICLE AND DAMAGED A FENCE IN A FRONT YARD. THIS EVENT BEGAN WHILE THE VAN WAS TRAVELING AT ABOUT 30 MPH. THE DRIVER WAS ABLE TO SLOW DOWN AND PULL TO THE SIDE OF THE ROAD SAFELY. THE RIGHT FRONT WHEEL LUGS (RIM STUDS) WERE BROKEN. THE STUDS APPEARED TO HAVE RUSTED THROUGH. THE BUMPER, DISK BRAKE, THE BODY AROUND THE WHEEL WELL AND SOME PARTS UNDER THE VAN WERE CLEARLY DAMAGED. THERE MAY BE ADDITIONAL DAMAGE. *TR
NHTSA ODI #10342139
120,000 miles · Apr 22, 2010
Engine And Engine CoolingStructure
DRIVING THROUGH SMALL PUDDLE OF WATER (DRAINAGE FROM WATERHOSE RUN OFF NOT STORM TYPE DRAINAGE). SERPENTINE BELT COMES OFF RENDERING THE VEHICLE UNUSABLE. HAPPENS IN ALL WEATHER CONDITIONS. I HAVE REPLACED THE WATER PUMP, THE TENSIONER, THE IDLER PULLEY. I'VE HAD THE ALIGNMENT OF THE PULLEYS CHECKED, ALL HAVE HAD NO EFFECT ON TH…
Read full complaint
DRIVING THROUGH SMALL PUDDLE OF WATER (DRAINAGE FROM WATERHOSE RUN OFF NOT STORM TYPE DRAINAGE). SERPENTINE BELT COMES OFF RENDERING THE VEHICLE UNUSABLE. HAPPENS IN ALL WEATHER CONDITIONS. I HAVE REPLACED THE WATER PUMP, THE TENSIONER, THE IDLER PULLEY. I'VE HAD THE ALIGNMENT OF THE PULLEYS CHECKED, ALL HAVE HAD NO EFFECT ON THE SERPENTINE BELT. IT STILL COMES OFF GOING THROUGH ANY FORM OF MOISTURE. THIS HAS BEEN ONGOING NOW FOR OVER A YEAR, I HAVE GONE THROUGH 4 DIFFERENT BELTS TRYING TO SEE WHAT COULD WORK. THE FIRST TIME IT HAPPEN WAS EARLY IN THE MORNING (APPROX. 3AM) WHILE MY WIFE WAS ON HER WAY TO WORK, WITH THE SUDDEN LOSS OF POWER STEERING SHE RAN INTO A CURB. THE ONLY DAMAGE WAS TO THE VEHICLE FRONT BUMPER AND BOTTOM VALANCE. *TR
NHTSA ODI #10327093
86,270 miles · Mar 10, 2010
Service Brakes, Hydraulic
ON MARCH 10, 2010 MY HUSBAND WAS DRIVING OUR 2000 CHRYSLER TOWN & COUNTRY HOME WHEN HE APPLIED THE BRAKES AND THE PEDAL WENT TO THE FLOOR! LUCKILY HE WAS ON OUR STREET NEAR OUR HOME THEREFORE HE WASN'T GOING VERY FAST. THERE WAS BRAKE FLUID COMING FROM UNDER THE VAN & THE BRAKE FLUID RESERVOIR WAS EMPTY! THANK GOD HE DIDN'T HAV…
Read full complaint
ON MARCH 10, 2010 MY HUSBAND WAS DRIVING OUR 2000 CHRYSLER TOWN & COUNTRY HOME WHEN HE APPLIED THE BRAKES AND THE PEDAL WENT TO THE FLOOR! LUCKILY HE WAS ON OUR STREET NEAR OUR HOME THEREFORE HE WASN'T GOING VERY FAST. THERE WAS BRAKE FLUID COMING FROM UNDER THE VAN & THE BRAKE FLUID RESERVOIR WAS EMPTY! THANK GOD HE DIDN'T HAVE AN ACCIDENT AND NO ONE WAS HURT! THIS ,HOWEVER DID HAPPEN APPROX. 5 YEARS AGO WITH THIS VAN AND HE WAS IN AN ACCIDENT AND WE DID REPORT THIS TO DAIMLERCHRYSLER.COM. NOW I DO THINK THIS YEAR & MODEL CAR SHOULD BE LOOKED AT. MY HUSBAND, IN BOTH CASES, NEVER HAD A BRAKE LIGHT GO ON OR ANY SIGN OF ANYTHING TO THINK THE BRAKE LINE WAS IN NEED OF ATTENTION. HE IS VERY STRICT ON MAINTENANCE WITH OUR VEHICLES. THE 1ST TIME, WHEN THE BRAKES WERE APPLIED, THE SEALS IN THE REAR BRAKE BLEW OUT WHICH CAUSED THE LOSS OF THE FLUID HENCE NO BRAKES. WE NOW HAVE HAD THE VAN TOWED AND WILL IT BE LOOKED AT TOMORROW 3/11. *TR
NHTSA ODI #10318764
91,819 miles · Mar 3, 2010
Service Brakes, Hydraulic
METAL / BRAIDED BRAKE LINE FROM ABS CONTROL MODULE TO PROPORTIONING VALVE ON MY 2000 CHRYSLER TOWN AND COUNTRY RUPTURED AFTER SLIGHT MOVEMENT TO SEPARATE LINE FROM RUBBING ON EACH OTHER. *TR
NHTSA ODI #10316379
91,818 miles · Mar 2, 2010
Service Brakes, Hydraulic
TL*THE CONTACT OWNS A 2000 CHRYSLER TOWN AND COUNTRY. HE NOTICED THAT THE STEEL BRAKE LINES IN THE REAR WERE COVERED WITH RUST AND CAUSED BRAKE FLUID TO SPRAY FROM THE BRAKE LINES. THE DEALER WAS CONTACTED AND THEY STATED THAT THEY HAVE THE BRAKE LINES IN STOCK; HOWEVER, THE VIN WAS NOT RECALLED. THE VEHICLE WILL BE REPAIRED. …
Read full complaint
TL*THE CONTACT OWNS A 2000 CHRYSLER TOWN AND COUNTRY. HE NOTICED THAT THE STEEL BRAKE LINES IN THE REAR WERE COVERED WITH RUST AND CAUSED BRAKE FLUID TO SPRAY FROM THE BRAKE LINES. THE DEALER WAS CONTACTED AND THEY STATED THAT THEY HAVE THE BRAKE LINES IN STOCK; HOWEVER, THE VIN WAS NOT RECALLED. THE VEHICLE WILL BE REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 91818.
NHTSA ODI #10315577
90,000 miles · Oct 8, 2009
Structure
1996-2000 CHRYSLER AND DODGE MINI VANS. COULD BE ANY MODEL OF THE VAN WITHIN EACH DIVISIONS LINEUP. NOT EVERY VAN HAS THIS PROBLEM BUT MANY MANY DO AND CHRYSLER HAS DROPPED THE BALL NOT PICKING UP THE TAB FOR THE REPAIRS OF HUNDREDS OF THOUSANDS OF THESE MINI VANS. CHRONIC RUSTING OF THE STRUT TOWERS IN THESE VANS. ESPECIALLY…
Read full complaint
1996-2000 CHRYSLER AND DODGE MINI VANS. COULD BE ANY MODEL OF THE VAN WITHIN EACH DIVISIONS LINEUP. NOT EVERY VAN HAS THIS PROBLEM BUT MANY MANY DO AND CHRYSLER HAS DROPPED THE BALL NOT PICKING UP THE TAB FOR THE REPAIRS OF HUNDREDS OF THOUSANDS OF THESE MINI VANS. CHRONIC RUSTING OF THE STRUT TOWERS IN THESE VANS. ESPECIALLY THE DRIVERS SIDE (LIKE MINE). I HAVE FOUND THIS IS A VERY PREVALENT PROBLEM IN THESE VANS DUE TO IMPROPER MANUFACTURING AND SEALING OF THE STRUT TOWER AFTER DOING SOME EXTENSIVE RESEARCH ON THE INTERNET. IF NOT REPAIRED THE STRUT TOWER COMPLETELY RUSTS/ROTS THROUGH ALLOWING THE STRUT ASSY TO COLLAPSE THROUGH THE SUPPORT TOWER AND POTENTIALLY CAUSING A LOSS OF CONTROL OR CRASH OF THE VEHICLE. CHRYSLER MADE AVAILABLE (AT CUSTOMERS COST FOR THE REPAIRS) A SUPPORT CAP THAT ADDRESSED THE PROBLEM IF IT WAS CAUGHT IN TIME. A BAND AID SOLUTION AT BEST. MANY VANS ARE RUSTED/ROTTED BEYOND WHAT THE CAP IS DESIGNED TO FIX AND REQUIRE VERY, VERY EXPENSIVE AND POTENTIALLY UNRELIABLE REPLACEMENT OF THE ENTIRE STRUT TOWER UNIT MY CAR HAS NOT BEEN REPAIRED YET BUT IS RUSTED/ROTTED WELL BEYOND WHAT THE CHRYSLER CAP UNIT CAN FIX. ALL THE BODY SHOPS I HAVE VISITED HAVE MENTIONED THIS IS A VERY COMMON PROBLEM WITH THESE MODEL YEAR VANS AND THE REPAIR IS IN THE $2000 DOLLAR RANGE TO FIX. 2 SAID THEY DID NOT WANT TO EVEN TOUCH IT AND I BETTER GET IT REPAIRED ASAP AND AVOID POT HOLES ETC. *TR
NHTSA ODI #10286718
110,000 miles · Jul 17, 2009
Tires
TL*THE CONTACT OWNS A 2000 CHRYSLER TOWN AND COUNTRY. THE VEHICLE HAS SIGMA REGENT TIRES, SIZE 215/65/R16 (NA). WHILE DRIVING APPROXIMATELY 70 MPH, THE FRONT DRIVER'S SIDE TIRE BLEW OUT WITHOUT WARNING. SEVERAL WEEKS LATER, THE REAR PASSENGER TREAD SEPARATED FROM THE TIRE. THE CONTACT REPLACED ALL FOUR TIRES. THE MANUFACTUR…
Read full complaint
TL*THE CONTACT OWNS A 2000 CHRYSLER TOWN AND COUNTRY. THE VEHICLE HAS SIGMA REGENT TIRES, SIZE 215/65/R16 (NA). WHILE DRIVING APPROXIMATELY 70 MPH, THE FRONT DRIVER'S SIDE TIRE BLEW OUT WITHOUT WARNING. SEVERAL WEEKS LATER, THE REAR PASSENGER TREAD SEPARATED FROM THE TIRE. THE CONTACT REPLACED ALL FOUR TIRES. THE MANUFACTURER WOULD NOT ASSIST. THE FAILURE MILEAGE WAS 110,000 AND CURRENT MILEAGE WAS 112,000.
NHTSA ODI #10277151
85,000 miles · Jul 3, 2009
Engine And Engine Cooling
MY 2000 CHRYSLER TOWN AND COUNTRY SERPENTINE BELT KEEPS SLIPPING OFF AFTER DRIVING THROUGH PUDDLES. THIS PROBLEM HAS BEEN "REPAIRED" 4 TIMES ALREADY AND IS STILL SLIPPING OFF. THIS IS A POTENTIALLY HAZARDOUS PROBLEM AS IT IS NOT ALWAYS IMMEDIATELY KNOWN THAT THE BELT HAS SLIPPED OFF WHICH CAUSE DRIVER TO LOSE POWER STEERING (AMO…
Read full complaint
MY 2000 CHRYSLER TOWN AND COUNTRY SERPENTINE BELT KEEPS SLIPPING OFF AFTER DRIVING THROUGH PUDDLES. THIS PROBLEM HAS BEEN "REPAIRED" 4 TIMES ALREADY AND IS STILL SLIPPING OFF. THIS IS A POTENTIALLY HAZARDOUS PROBLEM AS IT IS NOT ALWAYS IMMEDIATELY KNOWN THAT THE BELT HAS SLIPPED OFF WHICH CAUSE DRIVER TO LOSE POWER STEERING (AMONG OTHER THINGS). BEING UNABLE TO STEER WHILE DRIVING IS AN ABSOLUTE DANGER ESPECIALLY DEPENDING ON THE SPEED OF THE CAR! *TR
NHTSA ODI #10275710
NHTSA investigations
4EA04013 · Driver Air Bag Clockspring Failure
Opened Jun 4, 2004 · Closed May 25, 2005
Status: closed (inferred from source dates) · Air Bags:frontal
THE DRIVER AIR BAG CLOCKSPRING CAN DEVELOP AN OPEN-CIRCUIT CONDITION RESULTING IN NONFUNCTIONAL DRIVER-SIDE FRONTAL AIR BAG, HORN, CRUISE CONTROL (IF EQUIPPED), AND/OR STEERING WHEEL RADIO CONTROL (IF EQUIPPED).IN ITS OCTOBER 5, 2004 LETTER TO NHTSA, DAIMLERCHRYSLER STATED THAT IT WILL CONDUCT A SAFETY RECALL AND REPLACE THE CLOCKSPRING ASSEMBLY ON ALL MY 1998.5-2000 DAIMLERCHRYSLER MINIVANS, BUILT BETWEEN MARCH 1998 AND AUGUST 2000, WITH 70,000 MILES OR LESS.IT WILL ALSO PROVIDE A LIFETIME WARRANTY FOR THIS COMPONENT ON MY 1998.5-2000 MINIVANS, REGARDLESS OF MILEAGE.THE DETAILS OF THE CORRECTIVE ACTION ARE DESCRIBED IN DAIMLERCHRYSLER'S LETTER (SEE RECALL NO. 04V-480).THE AGENCY BELIEVES THAT FURTHER EXPENDITURE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS WITH RESPECT TO THOSE VEHICLES COVERED ONLY BY THE LIFETIME WARRANTY.THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE PAGE 2 FOR ADDITIONAL INFORMATION.
PE04017 · Overheating Of Seat Heaters
Opened Feb 18, 2004 · Closed Jun 21, 2004
Status: closed (inferred from source dates) · Seats:front Assembly:seat Heater/cooler
ODI OPENED THIS INVESTIGATION BASED ON 24 COMPLAINTS ALLEGING THAT THE ELECTRICALLY HEATED DRIVER OR PASSENGER SEAT SPARKS/OVERHEATS.DAIMLERCHRYSLER BELIEVES THE FAILURE IS DUE TO ONE OF TWO FACTORS:THE STITCHING OPERATION ON THE SEAT COVER MAY CAUSE THE SEWING NEEDLE TO SEVER SOME STRANDS OF THE WIRE HEATING GRID IN THE SEAT, OR A POOR SOLDER JOINT/WIRE CONNECTOR FAILS DUE TO IMPROPER PROCESSING OR LONG TERM OVERSTRESSING.THE IGNITION SWITCH AND THE SEAT HEATER SWITCH MUST BOTH BE TURNED ON TO POWER THE SEAT HEATER.COMPLAINANTS REPORT THAT WHEN OVERHEATING OCCURS, SWITCHING THE HEATER OFF ALSO STOPS THE OVERHEATING.THE FAILURE CANNOT OCCUR IN AN UNATTENDED VEHICLE WITH THE IGNITION SWITCH OFF.ODI FINDS THAT THE 33 FIRE ALLEGATIONS ARE REPORTING VERY LOCALIZED OVERHEATING(PHOTOS OF DAMAGED SEATS SHOW HOLES THE SIZE OF A PENCIL OR LESS).THERE ARE NO REPORTS OF SUSTAINED COMBUSTION AND NO REPORTS OF OTHER FIRE DAMAGE TO THE VEHICLE.THE INJURY ALLEGATIONS ARE REPORTING MINOR INJURY.NO CONSUMERS REQUIRED MEDICAL TREATMENT (PHYSICIAN CARE).THERE ARE NO ALLEGATIONS OF LOSS OF VEHICLE CONTROL DUE TO FAILURE OF A HEATED SEAT.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.
EA01007 · Air Bag Clockspring
Opened Feb 21, 2001 · Closed Nov 22, 2002
Status: closed (inferred from source dates) · Electrical System
There is no summary currently available
RQ00008 · Dc Minivan Fuel Injector Rail Leak
Opened Mar 9, 2000 · Closed Mar 18, 2002
Status: closed (inferred from source dates) · Vehicle Speed Control:linkages
There is no summary currently available