NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
306 reports51,500 miles · Jul 15, 2005
Vehicle Speed Control
EVENT LEADING TO FAILURE: NONE -(LOW BATTERY) APPARENTLY CAUSES FAILURE (WEAR/TEAR ITEM) MEANING THIS IS GUARANTEED TO HAPPEN EVERY 4-5 YEARS! FAILURE: SUDDEN FAILURE OF THE TACHOMETER AND SPEEDOMETER GUAGES - AFTER WORK WAS PERFORMED DEALER CLAIMED THE PCM MODULE SHUT OFF (DO NOT KNOW WHAT THIS IS) WHICH APPARENTLY CONTROLS TH…
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EVENT LEADING TO FAILURE: NONE -(LOW BATTERY) APPARENTLY CAUSES FAILURE (WEAR/TEAR ITEM) MEANING THIS IS GUARANTEED TO HAPPEN EVERY 4-5 YEARS! FAILURE: SUDDEN FAILURE OF THE TACHOMETER AND SPEEDOMETER GUAGES - AFTER WORK WAS PERFORMED DEALER CLAIMED THE PCM MODULE SHUT OFF (DO NOT KNOW WHAT THIS IS) WHICH APPARENTLY CONTROLS THESE ITEMS. CORRECTION: BATTERY REPLACED DUE TO LOW BATTERY - APPARENTLY I WAS TOLD THAT, BY DESIGN, THE PCM MODULE WILL SHUT OFF ON A LOW CURRENT CONDITION FROM THE BATTERY BUT STILL ALLOW THE MOTOR VEHICLE TO OPERATE. THIS PLACES THE VEHICLE IN A CONDITION THAT IT IS ILLEGAL TO DRIVE THE VEHICLE WITH AN INOPERABLE SPEEDOMETER. IN ADDITION, SINCE THE MODULE IS 'SHUTOFF', NO BATTERY WARNING OR CHECK ENGINE WARNING INDICATORS FUNCTION TO NOTIFY YOU OF A PROBLEM. THIS WAS INCORRECTLY REPLACED 6 MONTHS EARLIER (JAN 2005) WITH A NEW SPEEDOMETER CONTROL.
NHTSA ODI #10128846
45,000 miles · Jun 7, 2005
Exterior Lighting
THE HEADLIGHTS ON OUR 2000 CHRYSLER TOWN & COUNTRY AWD VAN HAVE FADED TO AN UNSAFE DIM LEVEL OF LIGHT. WE TOOK THE VEHICLE TO THE DEALER AND WERE TOLD IT WASN'T UNDER WARRANTY. THEY WANTED OVER $1000 TO PUT ALL NEW HEADLIGHT ASSEMBLIES. WE TRIED NEW BULBS ON OUR OWN, BUT IT DIDN'T FIX THE PROBLEM. THIS VEHICLE IS AN EXPENSIVE…
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THE HEADLIGHTS ON OUR 2000 CHRYSLER TOWN & COUNTRY AWD VAN HAVE FADED TO AN UNSAFE DIM LEVEL OF LIGHT. WE TOOK THE VEHICLE TO THE DEALER AND WERE TOLD IT WASN'T UNDER WARRANTY. THEY WANTED OVER $1000 TO PUT ALL NEW HEADLIGHT ASSEMBLIES. WE TRIED NEW BULBS ON OUR OWN, BUT IT DIDN'T FIX THE PROBLEM. THIS VEHICLE IS AN EXPENSIVE, TOP-OF-THE-LINE MODEL AND MUCH TOO NEW TO HAVE SOMETHING AS IMPORTANT AS HEADLIGHTS FAIL. WE STILL FEEL THEY HAVE DIMMED AND ARE NOT SAFE. THIS IS THE FIRST COMPLAINT WE HAVE MADE. VIN: [XXX] *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI #10124530
41,000 miles · Apr 25, 2005
Engine And Engine Cooling
WHILE DRIVING 15 MPH THE FAN BELT SLIPS OFF ONLY WHEN RAINING. AS A RESULT, VEHICLE OVERHEATS VERY QUICKLY ,STEERING AND BRAKES MALFUNCTION. *AK STILL WAITING ON A PART, DEALING WITH DEALER.
NHTSA ODI #10115681
23,528 miles · Apr 13, 2005
Visibility
WATER CONDENSATION FROM AIR CONDITION LEAKS INSIDE THE VEHICLE AT THE DRIVER'S FEET . I BOUGHT THE VEHICLE ( CHRYSLER TOWN & COUNTRY MINIVAN) IN APRIL 2000, AND THE LEAK STARTED IN 2002. THE DEALER ATTEMPTED FOUR TIMES TO FIX IT SINCE 2002. NOW THE VAN IS OUT OF WARANTY, AND THE DEALER THINKS THAT THE A/C EVAPORATOR IS AT FAULT …
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WATER CONDENSATION FROM AIR CONDITION LEAKS INSIDE THE VEHICLE AT THE DRIVER'S FEET . I BOUGHT THE VEHICLE ( CHRYSLER TOWN & COUNTRY MINIVAN) IN APRIL 2000, AND THE LEAK STARTED IN 2002. THE DEALER ATTEMPTED FOUR TIMES TO FIX IT SINCE 2002. NOW THE VAN IS OUT OF WARANTY, AND THE DEALER THINKS THAT THE A/C EVAPORATOR IS AT FAULT AND THEY WANT TO CHARGE ME TO FIXT. I DECLINED TO PAY BECAUSE I BELIEVE THAT THE DEALER SHOULD HAVE FIXED THE VAN BEFORE THE WARRANTY EXPIRED. THE DEALER STILL CHARGED ME $78 FOR TELLING ME THAT IN ORDER TO FIX THE PROBLEM THEY HAVE TO REPLACE THE EVAPORATOR. *AK
NHTSA ODI #10116857
58,000 miles · Apr 12, 2005
Engine And Engine Cooling
EVERY TIME THE VEHICLE RAN ON WET ROAD THE SERPENTINE BELT CAME OFF THE PULLEY. THIS CAUSED THE VEHICLE TO STALL AND LOSE POWER STEERING CONTROL. VEHICLE HAD NOT BEEN TAKEN TO THE DEALER.*AK DEALER WAS CONTACTED, THEY WERE FAMILIAR WITH THE PROBLEM AND HAD A SUGGESTION FOR CORRECTION. CONSUMER WANTS TO KNOW WHY WOULD THE D…
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EVERY TIME THE VEHICLE RAN ON WET ROAD THE SERPENTINE BELT CAME OFF THE PULLEY. THIS CAUSED THE VEHICLE TO STALL AND LOSE POWER STEERING CONTROL. VEHICLE HAD NOT BEEN TAKEN TO THE DEALER.*AK DEALER WAS CONTACTED, THEY WERE FAMILIAR WITH THE PROBLEM AND HAD A SUGGESTION FOR CORRECTION. CONSUMER WANTS TO KNOW WHY WOULD THE DEALER BE SO FAMILIAR WITH THE PROBLEM IF IT WASN'T A REGULARLY OCCURRING PROBLEM. *BF *NM
NHTSA ODI #10113631
1,000 miles · Apr 5, 2005
Engine And Engine Cooling
ON 2 SEPARATE OCCASIONS THE SERPENTINE BELT CAME OFF THE PULLEY WHILE DRIVING. WHEN THIS OCCURRED THE VEHICLE LOST ENGINE COOLANT, POWER BRAKES AND STEERING, ALMOST RESULTING IN AN ACCIDENT. THE DEALERSHIP COULD NOT INDICATE WHY THE SERPENTINE BELT CAME OFF. THEY JUST REPLACED IT. *AK THE FIRST INCIDENT OCCURRED DURING LI…
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ON 2 SEPARATE OCCASIONS THE SERPENTINE BELT CAME OFF THE PULLEY WHILE DRIVING. WHEN THIS OCCURRED THE VEHICLE LOST ENGINE COOLANT, POWER BRAKES AND STEERING, ALMOST RESULTING IN AN ACCIDENT. THE DEALERSHIP COULD NOT INDICATE WHY THE SERPENTINE BELT CAME OFF. THEY JUST REPLACED IT. *AK THE FIRST INCIDENT OCCURRED DURING LIGHT RAIN. THE SECOND INCIDENT REVEALED A DRAIN FORM A PRIOR REPAIR TO AN EVAPORATOR HAD FALLEN OFF AND ALLOWED WATER TO DRIP DIRECTLY ONTO THE SERPENTINE BELT, WHICH SUPPOSEDLY ALLOWED THE BELT TO JUMP OFF OF THE PULLEYS. *SC
NHTSA ODI #10113436
12,000 miles · Feb 16, 2005
Exterior Lighting
HEADLIGHTS WOULD COME ON AND GO OFF INTERMITTENTLY WHILE DRIVING AT NIGHT. VEHICLE HAD BEEN TO THE DEALER, WHO INFORMED THE CONSUMER THAT THEY COULD NOT FIND ANY THING WRONG.*AK
NHTSA ODI #10111615
60,410 miles · Feb 4, 2005
Power TrainCrash
VEHICLE SLIPPED OUT OF THE PARK AND ROLLED DOWN A HILL HITTING A TREE. VEHICLE WAS TOWED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
NHTSA ODI #10110891
100 miles · Feb 3, 2005
Engine And Engine CoolingSteeringSuspension
THE FRONT DRIVER SIDE TOP STRUT IS COMING THROUGH THE CHASSIS. THE POWER STEERING FAILED WHEN MAKING A RIGHT TURN. THE DRIVER SIDE GETS WET AND THE DRIVER SHOULDER HARNESS IS GETTING WET, AND MOLDING, AND THE ANCHORAGE IS RUSTING. .
NHTSA ODI #10109666
54,000 miles · Jan 22, 2005
SeatsFireInjury
WHILE DRIVING MY CAR WITH THE SEAT HEATER ON, IT SUDDENLY GOT VERY HOT, SO I TURNED THE HEATER OFF. WHEN I GOT TO MY DESTINATION I SAW A HOLE ABOUT THE SIZE OF A PENCIL ERASER HAD BURNED THROUGH THE LEATHER. I LATER REALIZED THAT THERE WAS A HOLE IN MY PANTS AND THE BACK OF MY LEG WAS BURNT. WHEN I CONTACTED CHRYSLER, I WAS TOLD…
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WHILE DRIVING MY CAR WITH THE SEAT HEATER ON, IT SUDDENLY GOT VERY HOT, SO I TURNED THE HEATER OFF. WHEN I GOT TO MY DESTINATION I SAW A HOLE ABOUT THE SIZE OF A PENCIL ERASER HAD BURNED THROUGH THE LEATHER. I LATER REALIZED THAT THERE WAS A HOLE IN MY PANTS AND THE BACK OF MY LEG WAS BURNT. WHEN I CONTACTED CHRYSLER, I WAS TOLD THAT I WOULD HAVE TO PAY FOR ALL REPAIRS SINCE MY 3 YEAR WARRANTY WAS UP. BY THE WAY, THE HEATER NO LONGER FUNCTIONS, ALTHOUGH THE LIGHT ON THE SWITCH STILL ACTIVATES WHEN DEPRESSED, MEANING ANY FUSE IN THE SYSTEM NEVER BLEW. *JB
NHTSA ODI #10107733
NHTSA investigations
4EA04013 · Driver Air Bag Clockspring Failure
Opened Jun 4, 2004 · Closed May 25, 2005
Status: closed (inferred from source dates) · Air Bags:frontal
THE DRIVER AIR BAG CLOCKSPRING CAN DEVELOP AN OPEN-CIRCUIT CONDITION RESULTING IN NONFUNCTIONAL DRIVER-SIDE FRONTAL AIR BAG, HORN, CRUISE CONTROL (IF EQUIPPED), AND/OR STEERING WHEEL RADIO CONTROL (IF EQUIPPED).IN ITS OCTOBER 5, 2004 LETTER TO NHTSA, DAIMLERCHRYSLER STATED THAT IT WILL CONDUCT A SAFETY RECALL AND REPLACE THE CLOCKSPRING ASSEMBLY ON ALL MY 1998.5-2000 DAIMLERCHRYSLER MINIVANS, BUILT BETWEEN MARCH 1998 AND AUGUST 2000, WITH 70,000 MILES OR LESS.IT WILL ALSO PROVIDE A LIFETIME WARRANTY FOR THIS COMPONENT ON MY 1998.5-2000 MINIVANS, REGARDLESS OF MILEAGE.THE DETAILS OF THE CORRECTIVE ACTION ARE DESCRIBED IN DAIMLERCHRYSLER'S LETTER (SEE RECALL NO. 04V-480).THE AGENCY BELIEVES THAT FURTHER EXPENDITURE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS WITH RESPECT TO THOSE VEHICLES COVERED ONLY BY THE LIFETIME WARRANTY.THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE PAGE 2 FOR ADDITIONAL INFORMATION.
PE04017 · Overheating Of Seat Heaters
Opened Feb 18, 2004 · Closed Jun 21, 2004
Status: closed (inferred from source dates) · Seats:front Assembly:seat Heater/cooler
ODI OPENED THIS INVESTIGATION BASED ON 24 COMPLAINTS ALLEGING THAT THE ELECTRICALLY HEATED DRIVER OR PASSENGER SEAT SPARKS/OVERHEATS.DAIMLERCHRYSLER BELIEVES THE FAILURE IS DUE TO ONE OF TWO FACTORS:THE STITCHING OPERATION ON THE SEAT COVER MAY CAUSE THE SEWING NEEDLE TO SEVER SOME STRANDS OF THE WIRE HEATING GRID IN THE SEAT, OR A POOR SOLDER JOINT/WIRE CONNECTOR FAILS DUE TO IMPROPER PROCESSING OR LONG TERM OVERSTRESSING.THE IGNITION SWITCH AND THE SEAT HEATER SWITCH MUST BOTH BE TURNED ON TO POWER THE SEAT HEATER.COMPLAINANTS REPORT THAT WHEN OVERHEATING OCCURS, SWITCHING THE HEATER OFF ALSO STOPS THE OVERHEATING.THE FAILURE CANNOT OCCUR IN AN UNATTENDED VEHICLE WITH THE IGNITION SWITCH OFF.ODI FINDS THAT THE 33 FIRE ALLEGATIONS ARE REPORTING VERY LOCALIZED OVERHEATING(PHOTOS OF DAMAGED SEATS SHOW HOLES THE SIZE OF A PENCIL OR LESS).THERE ARE NO REPORTS OF SUSTAINED COMBUSTION AND NO REPORTS OF OTHER FIRE DAMAGE TO THE VEHICLE.THE INJURY ALLEGATIONS ARE REPORTING MINOR INJURY.NO CONSUMERS REQUIRED MEDICAL TREATMENT (PHYSICIAN CARE).THERE ARE NO ALLEGATIONS OF LOSS OF VEHICLE CONTROL DUE TO FAILURE OF A HEATED SEAT.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.
EA01007 · Air Bag Clockspring
Opened Feb 21, 2001 · Closed Nov 22, 2002
Status: closed (inferred from source dates) · Electrical System
There is no summary currently available
RQ00008 · Dc Minivan Fuel Injector Rail Leak
Opened Mar 9, 2000 · Closed Mar 18, 2002
Status: closed (inferred from source dates) · Vehicle Speed Control:linkages
There is no summary currently available
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