IllustrationI HAVE NOT DRIVEN THE VAN ANYWHERE, IT HAS BEEN SITTING FOR 2 YEARS AND THE STRUT TOWERS ARE RUSTING OUT AT THE TOP.
2000 Chrysler Town And Country
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2000 Chrysler Town And Country do not stand out strongly from the model-year median of 216.5.
About this comparison →How this year compares
Owner complaints by model year
Compare all Town And Country years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
170–25K
1725–50K
4250–75K
3875–100K
29100–150K
25150K+
168 reports with mileage · 138 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Power Train. Review the 52 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine And Engine Cooling. Review the 47 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Air Bags. Review the 30 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
26 crash reports16 fire reports15 injury reports
Suspension complaints
22 reportsTL* THE CONTACT OWNS A 2000 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT THE DRIVER STRUT MOUNT WAS COMPLETELY CORRODED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN VERIFIED THE FAILURE AND STATED THAT THE STRUTS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS N…
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TL* THE CONTACT OWNS A 2000 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT THE DRIVER STRUT MOUNT WAS COMPLETELY CORRODED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN VERIFIED THE FAILURE AND STATED THAT THE STRUTS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 177,000. *TR
TL* THE CONTACT OWNS A 2000 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE BEGAN TO JERK, SHAKE AND DECELERATE ABNORMALLY. THE FAILURE RECURRED MOST OFTEN WHEN DRIVING IN RAINY WEATHER. THE VEHICLE WAS TAKEN TO AN AUTO MECHANIC FOR DIAGNOSTIC TEST IN WHERE THE TECHNICIAN ADVISED THAT THE DRIVER' S SI…
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TL* THE CONTACT OWNS A 2000 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE BEGAN TO JERK, SHAKE AND DECELERATE ABNORMALLY. THE FAILURE RECURRED MOST OFTEN WHEN DRIVING IN RAINY WEATHER. THE VEHICLE WAS TAKEN TO AN AUTO MECHANIC FOR DIAGNOSTIC TEST IN WHERE THE TECHNICIAN ADVISED THAT THE DRIVER' S SIDE STRUT MOUNT WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 123,000.
TL* THE CONTACT OWNS A 2000 CHRYSLER TOWN AND COUNTRY. THE CONTACT NOTICED THAT THE STRUT TOWER WAS CORRODED. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 102,000.
I HAVE A 2000 CHRYSLER TOWN AND COUNTRY VAN WITH RUSTING STRUT TOWERS. THE DRIVERS SIDE HAS MORE THAN THE PASSENGERS SIDE. THE DRIVERS SIDE IS ABOUT TO PUSH THROUGH AND GO INTO THE HOOD. I ASKED MY DEALER ABOUT ANY SAFETY RECALLS OR MODIFICATIONS, THEY SAID NO. I HAVE SEEN THE CHRYSLER SERVICE LETTER AND ASKED MY DEALER ABOUT IT…
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I HAVE A 2000 CHRYSLER TOWN AND COUNTRY VAN WITH RUSTING STRUT TOWERS. THE DRIVERS SIDE HAS MORE THAN THE PASSENGERS SIDE. THE DRIVERS SIDE IS ABOUT TO PUSH THROUGH AND GO INTO THE HOOD. I ASKED MY DEALER ABOUT ANY SAFETY RECALLS OR MODIFICATIONS, THEY SAID NO. I HAVE SEEN THE CHRYSLER SERVICE LETTER AND ASKED MY DEALER ABOUT IT AND THEY SAID THAT THE WORK SHOULD BE DONE WHEN WORKING IN THAT AREA UNDER WARRANTY TO IN STALL THE CHRYSLER UPDATE KIT. I HAD MY STRUTS REPLACED BACK IN 11/2004 AND ASKED ABOUT THE RUST AND LOSS OF METAL THEN AND THEY SAID IT WOULD NOT BE WARRANTY. I HAVE ALSO BEEN TOLD BY A FORMER SERVICE ADVISOR AT THAT DEALER THAT THEY HAVE PERFORMED THIS WORK UNDER WARRANTY OR POLICY. THIS IS A SERIOUS SAFETY CONCERN, THE MINI VAN IS A FAMILY VEHICLE WHICH MY WIFE AND KIDS RIDE IN DAILY. I AM ONE PERSON AND I NEED HELP WITH THE LARGE CARMAKER PLEASE. I HAVE NOT HAD ANY INJURIES YET BUT PLEASE HELP ME BEFORE I DO. *TR
NORMAL USE OF THE VEHICLE HAS LED TO STRUT TOWERS RUSTING AND SEPARATING UNDER THE HOOD, CAUSING A POTENTIALLY DANGEROUS LOSS OF CONTROL WHILE DRIVING THE VEHICLE. I HAVE HAD TWO REPAIR SHOPS REPLACE TIE RODS AND STRUTS SEVERAL TIMES BECAUSE OF RUSTING OF STRUT TOWER. A CHRYSLER DEALERSHIP TOLD ME TO REPAIR WITH A "STRUT TOWER …
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NORMAL USE OF THE VEHICLE HAS LED TO STRUT TOWERS RUSTING AND SEPARATING UNDER THE HOOD, CAUSING A POTENTIALLY DANGEROUS LOSS OF CONTROL WHILE DRIVING THE VEHICLE. I HAVE HAD TWO REPAIR SHOPS REPLACE TIE RODS AND STRUTS SEVERAL TIMES BECAUSE OF RUSTING OF STRUT TOWER. A CHRYSLER DEALERSHIP TOLD ME TO REPAIR WITH A "STRUT TOWER REPAIR KIT". THEY THEN EXPLAINED THIS IS A VERY COMMON DEFECT IN CHRYSLER/DODGE MINIVANS FROM 1996-2000 AND THERE IS A TECHNICAL SERVICE BULLETIN #23-044-02 ABOUT THE CONDITION AND REPAIR. IF LEFT UNDIAGNOSED AND UN-REPAIRED, THIS COULD CAUSE A VEHICLE OWNER TO LOSE CONTROL OF THE VEHICLE WHILE DRIVING. DUE TO THE # OF INCIDENTS & REPAIRS, THIS SEEMS TO BE A PRODUCT DESIGN DEFECT. CHRYSLER REFUSED TO PAY FOR THE KIT. I DON'T UNDERSTAND WHY A RECALL WOULD NOT BE ISSUED...BECAUSE NO ONE HAS DIED YET? *TR
CHRYSLER TOWN & COUNTRY SHOCK TOWERS RUSTED-OUT MADE YEAR 2000 I HAVE TALKED TO A BODY SHOP AND THEY SAID THAT IT WILL FULLY RUST OUT WITH IN THE YEAR . THIS SI A HAZARD AND HE SAID HE HAS ALL READY REPLACED A BUCH OF SHOCK TOWERS. ON THIS TYPE OF VAN. SOME HE SAID HE'S SEAN 3 YEARS AFTER THEY WERE MADE IF YOU DO A GOGEL SU…
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CHRYSLER TOWN & COUNTRY SHOCK TOWERS RUSTED-OUT MADE YEAR 2000 I HAVE TALKED TO A BODY SHOP AND THEY SAID THAT IT WILL FULLY RUST OUT WITH IN THE YEAR . THIS SI A HAZARD AND HE SAID HE HAS ALL READY REPLACED A BUCH OF SHOCK TOWERS. ON THIS TYPE OF VAN. SOME HE SAID HE'S SEAN 3 YEARS AFTER THEY WERE MADE IF YOU DO A GOGEL SURCH ON THE SUBJECT YOU WILL FIND ALOT OF STORYS ABOUT THIS YEAR VAN. I GUSS CHRYSLER MAKE A A PLAET THAT HAS TO BE WELDED IN SO THAT TELLS ME THEY KNOW ABOUT IT BUT WOULD RATHER MAKE MONEY OFF OF PEOPLES SAFETY RATHER THEN RECALL IT FOR THE SHOCK TOWERS. *TR
TL*THE CONTACT OWNS A 2000 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DRIVER SIDE SHOCK TOWER IS CORRODING, WHICH CAN CAUSE THE THREE BOLTS TO RUST AND BECOME A SAFETY ISSUE. THE MANUFACTURER STATED THAT THEY ARE NOT RESPONSIBLE. THE VEHICLE HAS NOT YET BEEN TO THE DEALER. THE CURRENT MILEAGE WAS 92,750 AND FAILU…
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TL*THE CONTACT OWNS A 2000 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DRIVER SIDE SHOCK TOWER IS CORRODING, WHICH CAN CAUSE THE THREE BOLTS TO RUST AND BECOME A SAFETY ISSUE. THE MANUFACTURER STATED THAT THEY ARE NOT RESPONSIBLE. THE VEHICLE HAS NOT YET BEEN TO THE DEALER. THE CURRENT MILEAGE WAS 92,750 AND FAILURE MILEAGE WAS 68,000.
DT*: THE CONTACT STATED THE DRIVER SIDE STRUT TOWER WAS RUSTED. THE VEHICLE WAS TAKEN TO THE DEALER ON THREE SEPARATE OCCASIONS WHERE THE TOWER WAS CLEANED AND A PROTECTIVE COATING WAS APPLIED. THE RUST CONTINUED TO FORM AND HOLES WERE NOW PRESENT. *AK UPDATED 9/22/2006 - *NM
1) NORMAL USE OF THE VEHICLE LED TO 2) THE DRIVER'S SIDE STRUT TOWER RUSTING AND SEPARATING UNDER THE HOOD, CAUSING A POTENTIALLY DANGEROUS LOSS OF CONTROL WHILE DRIVING THE VEHICLE 3) I NOTICED THE RUSTING AND SEPARATION AND I BROUGHT THE VEHICLE TO A CHRYSLER DEALERSHIP TO REPAIR WITH A "STRUT TOWER REPAIR KIT". THIS IS A…
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1) NORMAL USE OF THE VEHICLE LED TO 2) THE DRIVER'S SIDE STRUT TOWER RUSTING AND SEPARATING UNDER THE HOOD, CAUSING A POTENTIALLY DANGEROUS LOSS OF CONTROL WHILE DRIVING THE VEHICLE 3) I NOTICED THE RUSTING AND SEPARATION AND I BROUGHT THE VEHICLE TO A CHRYSLER DEALERSHIP TO REPAIR WITH A "STRUT TOWER REPAIR KIT". THIS IS A VERY COMMON DEFECT IN CHRYSLER/DODGE MINIVANS FROM 1996-2000 AND THERE IS A TECHNICAL SERVICE BULLETIN #23-044-02 ABOUT THE CONDITION AND REPAIR. IF LEFT UNDIAGNOSED AND UN-REPAIRED, THIS COULD CAUSE A VEHICLE OWNER TO LOSE CONTROL OF THE VEHICLE WHILE DRIVING. DUE TO THE # OF INCIDENTS & REPAIRS, THIS SEEMS TO BE A PRODUCT DESIGN DEFECT. CHRYSLER HAS REFUSED TO PAY FOR OR REIMBURSE FOR THE REPAIR.*JB
Official recalls
204V480000 · Air Bags
Oct 6, 2004
ON CERTAIN MINIVANS, THE DRIVER'S AIR BAG MAY BECOME DISABLED DUE TO A FAILURE OF THE CLOCKSPRING, WHICH IS LOCATED IN THE HUB OF THE STEERING WHEEL.
Consequence & remedy
Consequence: THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.
Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL COVERED VEHICLES WITH 70,000 MILES OR LESS. FOR THOSE VEHICLES WITH MORE THAN 70,000 MILES, DAIMLERCHRYSLER WILL OFFER AN EXTENDED LIFETIME WARRANTY UNDER WHICH IT WILL REPLACE THE CLOCKSPRING AT NO CHARGE IF IT FAILS. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED ON THEIR VEHICLES. THE RECALL BEGAN ON OCTOBER 12, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
00V268000 · Fuel System, Gasoline:fuel Injection System
Sep 13, 2000
VEHICLE DESCRIPTION: MINI VANS BUILT WITH 3.3L AND 3.8L ENGINES HAVE FUEL RAILS WITH NITROLE RUBBER O-RING SEALS THAT CAN DEGRADE OVER TIME. FUEL LEAKAGE FROM THE UNDERHOOD FUEL INJECTION FUEL RAIL COULD RESULT, INCREASING THE LIKELIHOOD OF A VEHICLE FIRE.
Consequence & remedy
Consequence: FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
Remedy: DEALERS WILL INSTALL A SEAL ON THE VEHICLE FUEL RAILS TO PREVENT EXTERNAL LEAKAGE OF FUEL FROM THE FUEL RAIL CROSSOVER TUBE, SHOULD THE EXISTING O-RINGS CONTINUE TO DEGRADE. OWNER NOTIFICATION BEGAN ON JANUARY 25, 2002. DUE TO THE LARGE QUANTITY OF VEHICLES INVOLVED IN THIS CAMPAIGN, THE OWNER NOTIFICATION WILL BE PHASED OVER THE NEXT SEVERAL MONTHS. HOWEVER, IF A VEHICLE IS LEAKING FUEL FROM THE O-RINGS, THE VEHICLE SHOULD BE TAKEN INTO A DEALER TO HAVE THIS REPAIRED AS SOON AS POSSIBLE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
4EA04013 · Driver Air Bag Clockspring Failure
Opened Jun 4, 2004 · Closed May 25, 2005
Status: closed (inferred from source dates) · Air Bags:frontal
THE DRIVER AIR BAG CLOCKSPRING CAN DEVELOP AN OPEN-CIRCUIT CONDITION RESULTING IN NONFUNCTIONAL DRIVER-SIDE FRONTAL AIR BAG, HORN, CRUISE CONTROL (IF EQUIPPED), AND/OR STEERING WHEEL RADIO CONTROL (IF EQUIPPED).IN ITS OCTOBER 5, 2004 LETTER TO NHTSA, DAIMLERCHRYSLER STATED THAT IT WILL CONDUCT A SAFETY RECALL AND REPLACE THE CLOCKSPRING ASSEMBLY ON ALL MY 1998.5-2000 DAIMLERCHRYSLER MINIVANS, BUILT BETWEEN MARCH 1998 AND AUGUST 2000, WITH 70,000 MILES OR LESS.IT WILL ALSO PROVIDE A LIFETIME WARRANTY FOR THIS COMPONENT ON MY 1998.5-2000 MINIVANS, REGARDLESS OF MILEAGE.THE DETAILS OF THE CORRECTIVE ACTION ARE DESCRIBED IN DAIMLERCHRYSLER'S LETTER (SEE RECALL NO. 04V-480).THE AGENCY BELIEVES THAT FURTHER EXPENDITURE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS WITH RESPECT TO THOSE VEHICLES COVERED ONLY BY THE LIFETIME WARRANTY.THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE PAGE 2 FOR ADDITIONAL INFORMATION.
PE04017 · Overheating Of Seat Heaters
Opened Feb 18, 2004 · Closed Jun 21, 2004
Status: closed (inferred from source dates) · Seats:front Assembly:seat Heater/cooler
ODI OPENED THIS INVESTIGATION BASED ON 24 COMPLAINTS ALLEGING THAT THE ELECTRICALLY HEATED DRIVER OR PASSENGER SEAT SPARKS/OVERHEATS.DAIMLERCHRYSLER BELIEVES THE FAILURE IS DUE TO ONE OF TWO FACTORS:THE STITCHING OPERATION ON THE SEAT COVER MAY CAUSE THE SEWING NEEDLE TO SEVER SOME STRANDS OF THE WIRE HEATING GRID IN THE SEAT, OR A POOR SOLDER JOINT/WIRE CONNECTOR FAILS DUE TO IMPROPER PROCESSING OR LONG TERM OVERSTRESSING.THE IGNITION SWITCH AND THE SEAT HEATER SWITCH MUST BOTH BE TURNED ON TO POWER THE SEAT HEATER.COMPLAINANTS REPORT THAT WHEN OVERHEATING OCCURS, SWITCHING THE HEATER OFF ALSO STOPS THE OVERHEATING.THE FAILURE CANNOT OCCUR IN AN UNATTENDED VEHICLE WITH THE IGNITION SWITCH OFF.ODI FINDS THAT THE 33 FIRE ALLEGATIONS ARE REPORTING VERY LOCALIZED OVERHEATING(PHOTOS OF DAMAGED SEATS SHOW HOLES THE SIZE OF A PENCIL OR LESS).THERE ARE NO REPORTS OF SUSTAINED COMBUSTION AND NO REPORTS OF OTHER FIRE DAMAGE TO THE VEHICLE.THE INJURY ALLEGATIONS ARE REPORTING MINOR INJURY.NO CONSUMERS REQUIRED MEDICAL TREATMENT (PHYSICIAN CARE).THERE ARE NO ALLEGATIONS OF LOSS OF VEHICLE CONTROL DUE TO FAILURE OF A HEATED SEAT.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.
EA01007 · Air Bag Clockspring
Opened Feb 21, 2001 · Closed Nov 22, 2002
Status: closed (inferred from source dates) · Electrical System
There is no summary currently available
RQ00008 · Dc Minivan Fuel Injector Rail Leak
Opened Mar 9, 2000 · Closed Mar 18, 2002
Status: closed (inferred from source dates) · Vehicle Speed Control:linkages
There is no summary currently available