← New search

2007 Chrysler Pacifica

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2007 Chrysler Pacifica do not stand out strongly from the model-year median of 189.

About this comparison →

When problems were reported

Mileage at the reported incident

285 reports with mileage · 41 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Power Train. Review the 88 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 76 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 51 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

8 crash reports10 fire reports7 injury reports

What owners actually said

326 reports
46,000 miles · Mar 13, 2014
SuspensionTires

WE OWNED A 2007 CHRYSLER PACIFICA CAR FOR 3 MONTHS, 46000 MILES APPROX, WHEN PURCHASED. AFTER THE FIRST 3 MONTHS OF OWNERSHIP, THE REAR TIRES WENT COMPLETELY BALD , WIRES POKING OUT, THE CAR WAS BOTTOMING OUT ON EVERY BUMP. THE SPRINGS WERE WEAK WE WERE TOLD. THE SHOCKS WERE BROKEN, THE TIRES WERE COMPLETELY OUT OF LINE AND TH…

Read full complaint

WE OWNED A 2007 CHRYSLER PACIFICA CAR FOR 3 MONTHS, 46000 MILES APPROX, WHEN PURCHASED. AFTER THE FIRST 3 MONTHS OF OWNERSHIP, THE REAR TIRES WENT COMPLETELY BALD , WIRES POKING OUT, THE CAR WAS BOTTOMING OUT ON EVERY BUMP. THE SPRINGS WERE WEAK WE WERE TOLD. THE SHOCKS WERE BROKEN, THE TIRES WERE COMPLETELY OUT OF LINE AND THE DEALER DID FIX AT THEIR OWN EXPENSE. 2 NEW TIRES REPLACED , WHEEL ALIGNMENT, TWO NEW SHOCKS, AND SUPPOSEDLY SPRINGS FIXED. AT APPROX. 8 MONTHS LATER THE VEHICLE WAS AGAIN BOTTOMING OUT. ONCE AGAIN WE WERE TOLD SHOCKS BROKEN. CHRYSLER WAS CONTACTED AND REPLACED SHOCKS, DEALER DID WHEEL ALIGNMENT AND A TIE ROD END WAS REPLACED. IN APPROXIMATELY 10 MONTHS WE AGAIN NOTICED THE CAR WAS MAKING NOISE AND BOTTOMING OUT. ONCE AGAIN SHOCKS WERE BROKEN AND THE OTHER TIE ROD END NEEDED REPLACING. CHRYSLER CUSTOMER CARE WAS NOTIFIED FROM THE FIRST INCIDENT AND SUBSEQUENTLY AT EACH ADDITIONAL OCCURENCE. THE DEALER PAID AT THE FIRST OCCURENCE, CHRYSLER PROVIDED SHOCKS AT SECOND OCCURENCE, ON THE LAST OCCURENCE CHRYSLER REQUIRED AN INSPECTION BY A CHRYSLER DEALER. ANOTHER TIE ROD WAS REPLACED. WE WERE TOLD BY DEALER CAR WAS GOOD TO GO. WE TOOK TRIP TO PICK UP FAMILY AT AIRPORT AND HAD TO BE TOWED. UPON REINSPECTION 2 DAYS LATER, WE WERE TOLD 2 STUDS HAD COMPLETELY BROKEN OFF LEFT REAR TIRE, AND TIRE COULD HAVE COME OFF ON FREEWAY AT SPEEDS OF 65 MPH. THEY ALSO DISCOVERED TWO LUGS ON RIGHT REAR TIRE WERE LOOSE. THIS WAS THE SECOND INCIDENT WHERE OUR SAFETY WAS AT RISK. 4 SETS OF SHOCKS 2 TIRES 2 TIE ROD ENDS AND 3 WHEEL ALIGNMENTS LATER. VERY UNSATISFIED. THE CAR IS A SAFETY HAZARD ON THE ROAD. SUSPENSION DESIGN FLAW??? *TR

NHTSA ODI #10569202

20,000 miles · Mar 10, 2014
Electrical SystemPower Train

TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE EXHIBITED DIFFICULTY IN ACCELERATION AND DECELERATION POWER. THE VEHICLE WOULD RESPOND TO ACCELERATION ATTEMPTS WITH A DELAY. ADDITIONALLY, THE CHECK ENGINE, EPS AND BRAKE WARNING LIGHTS WERE ILLUMINATED. THE CO…

Read full complaint

TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE EXHIBITED DIFFICULTY IN ACCELERATION AND DECELERATION POWER. THE VEHICLE WOULD RESPOND TO ACCELERATION ATTEMPTS WITH A DELAY. ADDITIONALLY, THE CHECK ENGINE, EPS AND BRAKE WARNING LIGHTS WERE ILLUMINATED. THE CONTACT ALSO STATED THAT THE INSTRUMENT PANEL FAILED. THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. *TR

NHTSA ODI #10568141

129,123 miles · Mar 7, 2014
Engine

I BOUGHT THIS CAR ALMOST NEW (IT WAS NEVER TITLED - CHRYSLER HAS USED IT AS A CORPORATE CAR), WITH 15,000 MILES ON IT. I HAVE REPLACED THE ENGINE MOUNTS FOUR TIMES (THE FIRST TWO TIMES UNDER WARRANTY). ON THE LATEST INSTANCE, THE MOUNTS HAD BEEN ON THE CAR FOR ABOUT 15 MONTHS AND 28,000 MILES. THEY FAILED AND DAMAGED THE RIGH…

Read full complaint

I BOUGHT THIS CAR ALMOST NEW (IT WAS NEVER TITLED - CHRYSLER HAS USED IT AS A CORPORATE CAR), WITH 15,000 MILES ON IT. I HAVE REPLACED THE ENGINE MOUNTS FOUR TIMES (THE FIRST TWO TIMES UNDER WARRANTY). ON THE LATEST INSTANCE, THE MOUNTS HAD BEEN ON THE CAR FOR ABOUT 15 MONTHS AND 28,000 MILES. THEY FAILED AND DAMAGED THE RIGHT FRONT AXLE, WHICH ALSO HAD TO BE REPLACED, FOR A TOTAL COST OF ABOUT $2,500. *TR

NHTSA ODI #10567842

40,899 miles · Mar 7, 2014
Engine

AT 40,899 MILES (I PURCHASED THIS CAR NEW) I HAVE NOW HAD TO REPLACE THE THREE ENGINE MOUNTS TWICE (FIRST TIME AT 20,000 MILES - UNDER WARRANTY). I AM A MATURE DRIVER WHO DRIVES THIS CARE GENTLY. *TR

NHTSA ODI #10567838

81,000 miles · Mar 4, 2014
SuspensionWheels

TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, A LOUD NOISE WAS HEARD FROM OUTSIDE THE VEHICLE AS THE STEERING WHEEL BEGAN TO VIBRATE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THERE WERE NUMEROUS PARTS REPLACED ON THE VEHICLE OVER A PERIOD OF TIME INCLUDING TWO T…

Read full complaint

TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, A LOUD NOISE WAS HEARD FROM OUTSIDE THE VEHICLE AS THE STEERING WHEEL BEGAN TO VIBRATE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THERE WERE NUMEROUS PARTS REPLACED ON THE VEHICLE OVER A PERIOD OF TIME INCLUDING TWO TIE ROD ENDS, FOUR SHOCKS AND A WHEEL ALIGNMENT WAS PERFORMED WITH EACH REPAIR. MOST RECENT LY, THE LUG NUT STUDS WERE REPLACED DUE TO THE SUSPENSION DEFECT. THE CONTACT WAS UNCERTAIN OF THE LOCATION OF THE PARTS THAT WERE REPLACED FOR ANY OF THE REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 81,000.

NHTSA ODI #10567020

102,000 miles · Mar 4, 2014
Fuel System, Gasoline

THE FUEL GAUGE IS NOT SHOWING CORRECTLY. IT READS THAT THE FUEL TANK IS HALF FULL THEN IT SUDDENLY DROPS TO EMPTY. THE MILES TO EMPTY GAUGE IS NOT CALCULATING CORRECTLY EITHER. YOU CAN NOT TELL HOW FAR YOU REALLY CAN GO BEFORE THE CAR WILL RUN OUT OF GAS. WHEN I ATTEMPT TO FILL THE FUEL TANK, IT WILL NOT LET THE FUEL FLOW IN…

Read full complaint

THE FUEL GAUGE IS NOT SHOWING CORRECTLY. IT READS THAT THE FUEL TANK IS HALF FULL THEN IT SUDDENLY DROPS TO EMPTY. THE MILES TO EMPTY GAUGE IS NOT CALCULATING CORRECTLY EITHER. YOU CAN NOT TELL HOW FAR YOU REALLY CAN GO BEFORE THE CAR WILL RUN OUT OF GAS. WHEN I ATTEMPT TO FILL THE FUEL TANK, IT WILL NOT LET THE FUEL FLOW INTO THE FUEL TANK. IT STOPS AS IF IT IS FULL, BUT IT IS NOT. *TR

NHTSA ODI #10567002

111,977 miles · Feb 27, 2014
Fuel System, Gasoline

THE FUEL PUMPS IN THE GAS TANKS STOP WORKING. THEY WONT PUMP FUEL FROM ONE TANK TO THE OTHER. MY GAS GAGE SHOES FULL THEN WHEN IT GET A LITTLE BELOW HALF IM OUT OF GAS BECAUSE THE PUMPS ARE NOT PUMPING GAS FROM ONE SIDE TO THE OTHER SIDE. I HAD NEW PUMPS PUT IN 2,000 MILES AGO AND THE WENT OUT ALREADY. CHRYSLER NEED TO RECALL T…

Read full complaint

THE FUEL PUMPS IN THE GAS TANKS STOP WORKING. THEY WONT PUMP FUEL FROM ONE TANK TO THE OTHER. MY GAS GAGE SHOES FULL THEN WHEN IT GET A LITTLE BELOW HALF IM OUT OF GAS BECAUSE THE PUMPS ARE NOT PUMPING GAS FROM ONE SIDE TO THE OTHER SIDE. I HAD NEW PUMPS PUT IN 2,000 MILES AGO AND THE WENT OUT ALREADY. CHRYSLER NEED TO RECALL THIS PROBLEM. I'M NOT THE ONLY ONE THAT IS HAVING THIS PROBLEM. WE AS CHRYSLER OWNERS CANT AFFORD TO PAY FOR THIS ALL THE TIME. I KNOW FOR A FACT THERE IS A CHRYSLER DEALER THAT SAID HE HAS THEM COMING IN LIKE A REVOLVING DOOR. I CANT TRUST THE CAR TO GO ON LONG TRIPS. I LOVE THE CAR OTHER THAN THIS PROBLEM. THANK YOU FOR READING THIS. I HOPE SOMETHING GET DONE. I CALLED THE CHRYSLER CUSTOMER SERVICE CENTER BUT GOT NOWHERE WITH THEM. *TR

NHTSA ODI #10566283

60,000 miles · Jan 30, 2014
EngineService BrakesSteering

WHILE DRIVING, THE ENGINE JUST STOPPED/STALLED. STEERING, BRAKE AND GAS PEDALS STOPPED FUNCTIONING. I HAVE TO WAIT UNTIL THE CAR FULLY STOPPED. SCARY AND FEELS SO HELPLESS IN THE MIDDLE OF THE ROAD! *TR

NHTSA ODI #10562175

19,000 miles · Jan 23, 2014
EnginePower Train

THE FIRST TIME I HAD TO HAVE THE MOTOR MOUNTS REPLACED ON MY 07' CHRYSLER PACIFICA WAS IN 2009. THERE WAS AN AWFUL ALMOST SLAMMING TYPE NOISE AND THE VEHICLE "JUMPED" WHEN ACCELERATING. I TOOK THE VEHICLE TO THE DEALERSHIP, IT WAS STILL UNDER WARRANTY AT THAT TIME AND THEY SAID THE MOTOR MOUNTS WERE CRACKED AND THEY WOULD REPLAC…

Read full complaint

THE FIRST TIME I HAD TO HAVE THE MOTOR MOUNTS REPLACED ON MY 07' CHRYSLER PACIFICA WAS IN 2009. THERE WAS AN AWFUL ALMOST SLAMMING TYPE NOISE AND THE VEHICLE "JUMPED" WHEN ACCELERATING. I TOOK THE VEHICLE TO THE DEALERSHIP, IT WAS STILL UNDER WARRANTY AT THAT TIME AND THEY SAID THE MOTOR MOUNTS WERE CRACKED AND THEY WOULD REPLACE THEM, BUT COULDN'T GUARANTEE HOW LONG THEY WOULD LAST. THE MECHANIC SAID THAT IT WAS "AN ISSUE" ON THE PACIFICA MODEL AS IT WAS A DESIGN FLAW AND HE HAD SEEN THIS PROBLEM OFTEN. SINCE THE FIRST TIME THE MOTOR MOUNTS WERE FOUND TO BE CRACKED IN 2009, I HAVE HAD TO REPLACE THE MOTOR MOUNTS 2 MORE TIME AND NOW THEY ARE BROKE AGAIN; TOTALING 4 TIMES IN 7 YEARS!!! THIS IS ABSOLUTELY RIDICULOUS AND UNACCEPTABLE! I HAVE CALLED CHRYSLER QUITE A FEW TIMES IN THE LAST 4 YEARS AND GOT NOWHERE! THEY COULD NOT CARE LESS THAT THE CONSUMER HAS TO PAY FOR THEIR "DESIGN FLAW"! IF I HAD KNOWN THAT I WOULD HAVE THE SAME PROBLEM KEEP REPEATING, I 100% WOULD NOT HAVE BOUGHT THIS VEHICLE! AND IF I HAD KNOWN THAT CHRYSLER WOULD GIVE ME AN AROUSING "OH WELL, TOO BAD FOR YOU", I 110% WOULD NOT HAVE BOUGHT FROM THIS COMPANY! HOW SAD THAT EVEN AFTER ALL THE MONEY THEY HAVE MADE OFF PEOPLE BUYING THEIR PRODUCTS THEY WON'T DO ANYTHING TO HELP! INEXCUSABLY DISGUSTING!! *TR

NHTSA ODI #10561111

Mileage unknown · Jan 5, 2014
Steering

MY CHRYSLER PACIFICA HAS A POWER STEERING PROBLEM. POWERSTEERING GOES OUT WHILE DRIVING EVERY ONCE AND A WHILE. NOW IT HAS BEEN HAPPENING DAILY. THERE SEEMS TO BE A LEAK AND ON ONE OCCASION SMELL OF BURNING FROM THE ENGINE. I HAVE SEEN THAT THIS HAS BEEN A ISSUE WITH 2007 CHRYSLER PACIFICAS AND I HAVE CHILDREN IN THE VEHICLE. IT…

Read full complaint

MY CHRYSLER PACIFICA HAS A POWER STEERING PROBLEM. POWERSTEERING GOES OUT WHILE DRIVING EVERY ONCE AND A WHILE. NOW IT HAS BEEN HAPPENING DAILY. THERE SEEMS TO BE A LEAK AND ON ONE OCCASION SMELL OF BURNING FROM THE ENGINE. I HAVE SEEN THAT THIS HAS BEEN A ISSUE WITH 2007 CHRYSLER PACIFICAS AND I HAVE CHILDREN IN THE VEHICLE. IT IS DANGEROUS AND SHOULD BE ADDRESSED! ALSO CAR SHUTS OF WHILE DRIVING WHICH IS ALSO VERY DANGEROUS!!! *TR

NHTSA ODI #10558515

Official recalls

0

No recalls in this snapshot.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

2

EA08006 · Engine Compartment Fire

Opened Feb 21, 2008 · Closed Apr 15, 2009

Status: closed (inferred from source dates) · Electrical System; Electrical System:wiring:front Underhood; Electrical System:wiring:interior/under Dash; Engine And Engine Cooling; Steering:hydraulic Power Assist:power Steering Fluid

THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)

Additional source detail variants (5)

Electrical System

THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)

Electrical System:wiring:front Underhood

THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)

Electrical System:wiring:interior/under Dash

THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)

Engine And Engine Cooling

THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)

Steering:hydraulic Power Assist:power Steering Fluid

THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)

PE07052 · Engine Compartment Fire

Opened Oct 19, 2007 · Closed Feb 21, 2008

Status: closed (inferred from source dates) · Steering:hydraulic Power Assist:power Steering Fluid

COMPLAINANTS ALLEGE THAT A FIRE ERUPTED UNDER THE HOOD, NEAR THE FRONT OF THE VEHICLE.IN CHRYSLER'S RESPONSE TO ODI'S NOVEMBER 2, 2007 INFORMATION REQUEST, CHRYSLER ASSERTS THAT THE ALLEGED DEFECT OCCURS ONLY IN THE 4.0L ENGINES AND THE CONSUMER WILL EXPERIENCE A LOSS OF POWER STEERING FLUID OR A NOISY POWER STEERING PUMP BEFORE SEEING ANY EVIDENCE OF SMOKE OR FIRE.CHRYSLER ALSO STATES THAT A TUBE NUT ON THE HIGH PRESSURE POWER STEERING LINE WAS DISCOVERED TO BE CROSS THREADED DURING THE ASSEMBLY PROCESS AND DID NOT ALLOW PROPER SEALING OF THE O-RING.THE POWER STEERING SYSTEM IN THE 4.0L ENGINE IS ASSEMBLED AT THE CHRYSLER PLANT.THE POWER STEERING SYSTEM FOR THE 3.8L ENGINES ARRIVES AT THE CHRYSLER PLANT PRE-ASSEMBLED.CHRYSLER FOUND THAT IN THE 4.0L ENGINE, IT WAS POSSIBLE TO CROSS-THREAD THE TUBE NUT ON THE HIGH PRESSURE LINE DURING ITS ATTACHMENT TO THE STEERING GEAR, THUS CREATING AN IMPROPER SEAL.CHRYSLER IMPLEMENTED ASSEMBLY PLANT PROCESS CHANGES TO ELIMINATE THE POSSIBILITY OF CROSS-THREADING, AND APPLIED ADDITIONAL QUALITY CONTROL MEASURES TO DETECT POWER STEERING FLUID LEAKS.CHRYSLER STATED THAT WARRANTY AND FIELD DATA SUGGESTS THAT THESE PROCESS CHANGES HAVE MINIMIZED THE POSSIBILITY OF CROSS-THREADING.WITH REGARD TO THE VEHICLES PRODUCED PRIOR TO THE PRODUCTION CHANGE, A REVIEW OF THE WARRANTY CLAIMS INDICATES THAT THE ALLEGED DEFECT HAS NOT DECLINED IN THE 4.0L POPULATION.ODI IS UPGRADING THIS PRELIMINARY EVALUATION TO AN ENGINEERING ANALYSIS, EA08-006, TO FURTHER EVALUATE THE ISSUE.