NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
223 reports20,000 miles · Feb 2, 2023
Exterior LightingHybrid Propulsion System
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated that the Hybrid charging system was repaired under NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System). The contact stated that shortly after the repair, the battery failed to hold the expected charge. The contact took the vehicle to the dealer however,…
Read full complaint
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated that the Hybrid charging system was repaired under NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System). The contact stated that shortly after the repair, the battery failed to hold the expected charge. The contact took the vehicle to the dealer however, the vehicle was not diagnosed nor repaired. The contact stated that after the failure reoccurred, the headlamps and the LED lamps malfunctioned. The contact stated that the headlamps and LED lamps needed to be replaced; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 20,000.
NHTSA ODI #11505231
Mileage unknown · Jan 27, 2023
Electrical SystemHybrid Propulsion System
The contact owns a 2010 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Hybrid Propulsion System, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasona…
Read full complaint
The contact owns a 2010 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Hybrid Propulsion System, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact also expressed concerns that the fix for the recall would not correct the failure. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA ODI #11504044
39,200 miles · Jan 26, 2023
Electrical SystemHybrid Propulsion System
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated that the vehicle was serviced under NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, after retrieving the vehicle from the dealer a failure was experienced. The contact stated that while his wife was parking the vehicle a warning light was i…
Read full complaint
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated that the vehicle was serviced under NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, after retrieving the vehicle from the dealer a failure was experienced. The contact stated that while his wife was parking the vehicle a warning light was illuminated with the "Check Hybrid System" message displayed. The contact stated that the vehicle was turned off and later restarted without issues. The contact stated that after his wife called him, he drove the vehicle home; however, while driving at approximately 35 MPH, the vehicle lost motive power without warning. The vehicle was able to restart 10 minutes later with no issues. The dealer was contacted, and the vehicle was taken back however, the failure could not be replicated. The contact stated that he recently received NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The contact stated that he was concerned that the software update was not going to fix the issue or provide the driver with enough time to be safe. The contact stated that he had read that the update was to be a warning that the vehicle would shut down in about 30-60 seconds. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 39,200. VIN tool confirms parts not available.
NHTSA ODI #11503803
Mileage unknown · Jan 25, 2023
Electrical SystemPower TrainCrash
Pacifica Hybrid Limited found completely dead in our driveway and unresponsive to the remote. I manually unlocked the driver door, no usual dash indications, opened the hood and found the 12v battery system at 2.9v. It would not start & no responses or indications. There had been no warnings or indications of any problems prior …
Read full complaint
Pacifica Hybrid Limited found completely dead in our driveway and unresponsive to the remote. I manually unlocked the driver door, no usual dash indications, opened the hood and found the 12v battery system at 2.9v. It would not start & no responses or indications. There had been no warnings or indications of any problems prior to this. The car prevented my 6 A charger from charging the battery while it was connected to the car. I jump started the car with a known good battery, removed the jump, and allowed the engine to charge the car battery some. I decided to take no chances and replace the 12v battery. I turned the car to the OFF state via the dash push button. The car was never moved out of P park. I left it to go purchase a new 12v battery. I returned 2 hours later with a new battery to find the car in the street and having knocked over my neighbors 700-800 lb brick mail box. A police report was filed, pictures taken, and I jump started the car with the new battery. It started normally and I backed it up under its own power into my driveway where I replaced the 12v battery without incident. The car has operated normally with no warnings or indications of a problem before and since the incident. The car on its own and while OFF, unlocked the transmission park pawl allowing the car to roll 80 feet down a very mild slope and across the street to crash into my neighbor’s mail box when the 12v battery failed. There was no occupant, and no key fob was present. My quick search has found at least 3 other incidents with this same model, where the 12v battery failed and the car, on its own, unlocked the transmission allowing it to roll away. Of the 4 incidents I am aware of, 3 resulted in collisions and property damage. NHTSA 11173732 Pacifica Forum post: 597914, member: 76986 Pacifica Forum post: 543399, member: 66469 It’s only a matter of time before someone is seriously injured or killed by this defect. Chrysler is aware. The car and battery are available for inspect
NHTSA ODI #11503642
Mileage unknown · Jan 15, 2023
Service Brakes
Several separate times when I have been braking then let up off the brakes, my car accelerated on its own, without me pushing the accelerator. It’s like the car hops or jumps. Very scary as I’m trying to slow down.
NHTSA ODI #11501888
Mileage unknown · Dec 27, 2022
Structure
The 2018 Chrysler Pacifica Hybrid minivan has electronic sliding doors. The doors do not always shut when the button is pressed or handle is pulled. Sometimes it takes 4 to 10 tries to get the sliding door to shut and latch. The Chrysler owner's forum says this problem can be fixed by having the dealer reprogram the door soft…
Read full complaint
The 2018 Chrysler Pacifica Hybrid minivan has electronic sliding doors. The doors do not always shut when the button is pressed or handle is pulled. Sometimes it takes 4 to 10 tries to get the sliding door to shut and latch. The Chrysler owner's forum says this problem can be fixed by having the dealer reprogram the door software to make the door close with a little more force. This problem started at 36000 miles, I now have 46700 miles on the van. One owner van that I bough brand new in 2018.
NHTSA ODI #11498934
25,000 miles · Dec 20, 2022
Electrical SystemHybrid Propulsion System
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated while driving approximately 75 MPH in hot weather, the vehicle went into a "Turtle Mode" and decelerated to 38 MPH. The contact stated that the failure reoccurred while driving. The vehicle was taken to the local dealer where the failure could not be duplicated…
Read full complaint
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated while driving approximately 75 MPH in hot weather, the vehicle went into a "Turtle Mode" and decelerated to 38 MPH. The contact stated that the failure reoccurred while driving. The vehicle was taken to the local dealer where the failure could not be duplicated. The contact later received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) and the vehicle was taken to a second dealer, Town Chrysler Jeep Dodge Ram (1001 N Miller St, Wenatchee, WA 98801) for the recall repair. However, the dealer was unable to fully drain the battery for the recall repair after several attempts. The dealer informed the contact that the battery could not be drained as needed and because the engine was continually activating. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000. Parts distribution disconnect.
NHTSA ODI #11498278
Mileage unknown · Dec 7, 2022
Fuel/propulsion System
The dealership failed to correctly implement the Z11 recall after I informed them that I had doubts that the recall was performed properly. The first time that the recall was attempted, they returned the vehicle with 0% charge on the batteries. This indicated that they did not fully perform the recall per the instruction. The se…
Read full complaint
The dealership failed to correctly implement the Z11 recall after I informed them that I had doubts that the recall was performed properly. The first time that the recall was attempted, they returned the vehicle with 0% charge on the batteries. This indicated that they did not fully perform the recall per the instruction. The second time they attempted the recall, they were not able to charge the vehicle. When they informed me that the vehicle was ready I was skeptical that the recall was fully performed since the amount of time between the failure to charge and it being ready was far too short to perform the recall properly. Today I was informed by Chrysler that the recall was indeed improperly performed. Chrysler put my family and home at risk through their ineptitude and carelessness when performing their own recall.
NHTSA ODI #11496460
Mileage unknown · Dec 1, 2022
Hybrid Propulsion System
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer wa…
Read full complaint
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that they were unable to perform the recall repair until the weather reached 50 degrees. The manufacturer was made aware of the issue but provided no assistance. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA ODI #11495643
74,000 miles · Dec 1, 2022
EngineHybrid Propulsion System
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated while driving at various speeds, the vehicle decelerated and failed to accelerate while depressing the accelerator pedal. The contact stated that the hybrid vehicle battery capacity warning light was illuminated. The contact stated that the check engine warning…
Read full complaint
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated while driving at various speeds, the vehicle decelerated and failed to accelerate while depressing the accelerator pedal. The contact stated that the hybrid vehicle battery capacity warning light was illuminated. The contact stated that the check engine warning light also remained illuminated. The cause was not yet determined. The vehicle was not diagnosed or repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 74,000.
NHTSA ODI #11495594
Official recalls
6Jul 18, 2024
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric (PHEV) vehicles that received a software update remedy under NHTSA recall number 22V-077. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Consequence & remedy
Consequence: A vehicle fire increases the risk of injury.
Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 1, 2024. Owner notification letters were mailed December 12, 2024. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 73B. Vehicles previously repaired under recall 22V-077 will need to have the new remedy completed.
Feb 11, 2022
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV). A vehicle fire can occur when parked, even with the ignition in the "Off" position.
Consequence & remedy
Consequence: A vehicle fire increases the risk of injury.
Remedy: Owners are advised not to recharge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim letters, informing owners of the safety risk were mailed on February 25, 2022. Final owner notification letters were mailed October 6, 2022. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Z11. This recall is superseded by NHTSA recall 24V-538.
Jun 9, 2020
Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Consequence & remedy
Consequence: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Remedy: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.
Additional source detail variants (2)
Electrical System:wiring:interior/under Dash
Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Consequence: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Remedy: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.
Electrical SYSTEM:12V/24V/48V Battery:cables
Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Consequence: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Remedy: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.
Feb 28, 2019
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica and Pacifica hybrid vehicles. The right front lower control arm may separate from the steering knuckle.
Consequence & remedy
Consequence: A control arm separation could increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect the right front knuckle and lower control arm for damage, replacing the components as necessary. The right front lower control arm knuckle pinch bolt will be replaced with a larger-diameter pinch bolt. These repairs will be performed free of charge. The recall began April 26, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V15.
Oct 19, 2018
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica Plug-in Hybrid Electric vehicles (PHEV). After the vehicle has been operating in PHEV propulsion mode, the gas-fueled engine may not restart properly resulting in unburned fuel entering the exhaust catalyst.
Consequence & remedy
Consequence: The improperly started engine could result in a loss of motive power increasing the risk of a crash or the unburned fuel in the catalyst may ignite increasing the risk of a fire.
Remedy: FCA will notify owners, and dealers will update the powertrain controller module software, and inspect and replace the catalytic converter as necessary, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U94.
Additional source detail variants (2)
Hybrid Propulsion System
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica Plug-in Hybrid Electric vehicles (PHEV). After the vehicle has been operating in PHEV propulsion mode, the gas-fueled engine may not restart properly resulting in unburned fuel entering the exhaust catalyst.
Consequence: The improperly started engine could result in a loss of motive power increasing the risk of a crash or the unburned fuel in the catalyst may ignite increasing the risk of a fire.
Remedy: FCA will notify owners, and dealers will update the powertrain controller module software, and inspect and replace the catalytic converter as necessary, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U94.
Engine And Engine Cooling:exhaust System:emission Control:catalytic Convertor
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica Plug-in Hybrid Electric vehicles (PHEV). After the vehicle has been operating in PHEV propulsion mode, the gas-fueled engine may not restart properly resulting in unburned fuel entering the exhaust catalyst.
Consequence: The improperly started engine could result in a loss of motive power increasing the risk of a crash or the unburned fuel in the catalyst may ignite increasing the risk of a fire.
Remedy: FCA will notify owners, and dealers will update the powertrain controller module software, and inspect and replace the catalytic converter as necessary, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U94.
Aug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Consequence & remedy
Consequence: A vehicle stall can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
4PE24028 · Electrical Arcing And Thermal Events, Potentially Leading To Fires, While Utilizing Enel X Way Usa, Llc's Juicebox Residential Charger.
Opened Oct 3, 2024 · Closed Jun 5, 2025
Status: closed (inferred from source dates) · Equipment:electrical
On October 3, 2024, the Office of Defects Investigations (ODI) opened PE24028 to investigate alleged failures of Enel X Way's JuiceBox Level 2 residential EV chargers. The allegations were described as thermal incidents and electrical malfunctions, which could trip the circuit breakers in Juicebox owners’ homes and disrupt electric vehicle charge cycles. On October 2, 2024, Enel X Way posted on its website that Enel X Way North America would cease operations in the United States and Canada on October 11, 2024. The closure would potentially impact the charging app and supporting software. ODI sent Enel X Way an Information Request (IR) letter on October 21, 2024. Enel X Way provided an incomplete response to the IR on December 9, 2024. Enel X Way later provided a complete response to the IR on January 24, 2025. ODI reviewed Enel X Way’s IR submissions to determine whether further action is required. Based on ODI’s analysis, there was no clear trend in the cause of the failures described in customer complaints and warranty reports. Additionally, there have been no recent reports alleging safety issues. The available information does not warrant further action at this time. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency will continue to monitor for any safety trends and reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in this Closing Resume, go to NHTSA.gov.
RQ24004 · Loss Of Motive Power Due To An Internal Wiring Connector Short.
Opened Feb 27, 2024 · No close date supplied
Status: open (inferred from source dates) · Electrical System:wiring
On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV). On January 17, 2023, Fiat Chrysler Automobiles (FCA) issued safety recall (NHTSA Recall 23V-010) involving 2017-2023 Model Years (MY) Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016, through January 9, 2023. The recall states that the loss of motive power condition in these vehicles is caused by an internal transmission wiring connector that may short circuit, resulting in an unexpected engine shutdown. An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash. In discussions with FCA on Recall 23V-010, ODI confirmed the recall was related to investigation PE22-008. The remedy for 23V-010 is to update the Power Inverter module (PIM) and/or Instrument Panel Cluster (IPC) software to provide drivers a message stating “Stop Safely - Vehicle Will Shut Off Soon” followed by a chime and MIL, PRNDL blinking (on cluster and shifter knob), low SOC (State of Charge) warning and reduced power mode. The recall remedy does not replace the defective hardware that was described in Recall 23V-010, and the wiring connector short still exists on these vehicles. To date, ODI has received 132 reports for the population of vehicles subject to recall 23V-010. These reports allege a loss of motive power condition that reduces the vehicles speed, followed by dashboard warning lamps displaying messages associated with recall 23V-010. The presence of these warning lamps and messages indicates the vehicle likely had the recall remedy applied. Follow up discussions with FCA confirm their remedy does not prevent a loss of motive power, but instead limits torque to the engine and after an unspecified number of miles or period of time, the engine will shut down. When this occurs, FCA relies on the owner to transport the vehicle to a dealership after they experience a loss of motive power condition, at which time the defective hardware is replaced. Furthermore, the dashboard messages introduced in the recall remedy may cause the driver to pull over in an unsafe location. Pulling over in an unsafe location may expose the occupants to undue harm. The Office of Defects Investigation is opening this Recall Query (RQ) to assess the adequacy, frequency, and safety consequence of the remedy for recall 23V-010. To review the ODI reports cited in the opening resume ODI report identification number document, go to NHTSA.gov.
RQ24001 · Ignition-off High Voltage Battery Fire (remedy Effectiveness Of Recall 22V-077)
Opened Jan 16, 2024 · No close date supplied
Status: open (inferred from source dates) · Electrical System:propulsion System:traction Battery
On February 11, 2022, Fiat Chrysler Automobiles (FCA) issued a safety recall (NHTSA Recall 22V-077) on all 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016 through August 7, 2018. The recall addresses ignition “OFF’ fires that originate at the high voltage (HV) battery pack assembly. An ignition ‘OFF’ vehicle fire can result in an increased risk of occupant injury, injury to persons outside the vehicle, and property damage, with little to no warning. At the time of the recall filing the root cause of the vehicle fires was unknown and under investigation by FCA and suppliers. A software remedy designed to improve thermal event detectability by monitoring battery diagnostics is currently being installed on subject vehicles as an interim remedy. As of November 23, 2023, the root cause of the battery failure is unknown. From December 2022 through December 2023, NHTSA has received four consumer complaints (VOQs) alleging vehicle thermal events involving recalled 2017 and 2018 Chrysler Pacifica PHEVs. Additional information collected from complainants confirmed a thermal event originating near or at the HV battery pack after the Recall 22V077 remedy had been applied to the vehicle. Follow up meetings with FCA and suppliers in November and December 2023 to discuss the ongoing root cause investigation and post-recall remedy incidents indicated a recent increase in HV battery thermal events. Furthermore, a review of NHTSA complaint data indicated the post-recall HV battery thermal event complaint rate now exceeds pre-recall levels. The Office of Defects Investigation (ODI) is opening this Recall Query (RQ) to review the effectiveness of the original recall remedy, understand the root cause of the battery fires, investigate additional reports of Pacifica PHEV HV battery fires, and to increase monitoring of the manufacturer root cause investigation. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
PE22008 · Transmission Fault Leading To Loss Of Motive Power
Opened Jul 22, 2022 · Closed Mar 27, 2024
Status: closed (inferred from source dates) · Power Train
On July 22, 2022, the Office of Defects Investigation (ODI) opened PE22008 to investigate allegation of loss of motive power, potentially due to transmission malfunction, in certain Chrysler Pacifica vehicles. In a January 17, 2023 letter to NHTSA, Fiat Chrysler Automobiles (FCA) submitted recall notice 23V-010 involving a transmission motor wiring defect in 67,118 model year (MY) 2017-2023 Chrysler Pacifica plug-in hybrid electric vehicles (PHEVs) manufactured from August 12, 2016 through January 9, 2023. FCA determined that an internal transmission connector short could result in an unexpected engine shutdown under certain conditions. Follow up correspondence with FCA confirmed this defect results in an electric motor position trouble code that was the basis for opening PE22008, therefore NHTSA is closing this investigation. The 23V-010 recall remedy is a software update to address the hardware failure associated with PE22008. When a hardware failure is detected, the vehicle limits motive power while instructing the driver to pull over to a safe location. NHTSA is concerned that drivers will pull over to an unsafe location when the warning message associated with the recall remedy displays on the dashboard. Due to the nature of the recall remedy and related reports, NHTSA has opened Recall Query RQ24004 to assess the recall remedy. The reports and failure report summary values included with this closing action are related to allegations of Recall 23V-010 remedy inadequacy. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Illustration