2025 Chevrolet Trax

I am reporting a safety concern involving my 2025 Chevrolet Trax 2RS (VIN: [XXX] ). After a service visit at AutoNation Chevrolet Spokane Valley concerning all the following issues on October 31, 2025 (Repair Order #XXX), the Lane Keep Assist system stopped functioning entirely after that being the main concern I was going into the dealership to get resolved once it tried to automatically steer me into the other lane at 60mph almost causing a life threatening collision. Prior to the visit, the system worked but was malfunctioning— the dashboard displayed the green lane symbol, and the activation button engaged the feature. After service, the symbol no longer appears, and the button lights up but does not activate the system. This change was not authorized, not documented in the repair order, and was never disclosed to me. I believe the Lane Keep Assist system was intentionally disabled or tampered with during service, which poses a serious safety risk. I am also experiencing other unresolved issues including engine ticking, dashboard brightness malfunction, infotainment freezing, and transmission hesitation. I am requesting a formal investigation into whether this dealership improperly disabled a federally regulated safety feature without consent or disclosure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I began experiencing multiple mechanical and safety-related issues within the first few hundred miles of ownership. These include a persistent metallic ticking noise from the engine compartment, sluggish acceleration, infotainment screen freezing and Bluetooth malfunction, Lane Keep Assist attempting to steer the vehicle into another lane at highway speeds, and a non-responsive brightness knob. These issues pose safety risks and match known GM bulletins (e.g., 23-NA-094, 24-NA-242, 24-NA-063, PIT6362). I’ve scheduled my first service appointment for October 31, 2025, and installed a dash cam to document future incidents. I am concerned about the vehicle’s reliability and safety.

Blind spot indicator, as well as radio and gauge display are acting less than appropriate Blind spot indicator/Driver side: engaging without any presence of caution Radio and gauge displays: turning back on after vehicle has shut off Forward crash collision detection intermittently functions less than equal- has failed in heavy traffic upon forward cars braking, leading to the need to hard-brake.

The electronic instrument cluster and all gauges (speedometer etc.) goes blank while driving the vehicle. The instrument cluster comes back on in about a minute. This was a recall item on the 2024 Chevy Trax but apparently has not been recalled on the 2025 (same issue on the same car). This has happened multiple times on this vehicle.

The car electrical system restarts itself sporadically when I’m driving. I have taken it to the Chevy dealer multiple times and they keep saying nothing is wrong. However, when I’m driving all the screens just go black without any warning and comes back on in about a minute. This issue occurred within the first month of having this car and it was brand new.

I just purchased this vehicle. I found that the fuel filler neck has a leak which is a fire risk. I was initially promised that the part would be replaced in a week, but recently found that the part is back ordered because this is a prevalent issue with 2025 models. At the dealer I was mislead into thinking this isn’t a big issue when it is, I was told I could continue to drive the vehicle with minimal risk but gas has been leaking in my grass and causing it to change colors as well as paying more for gas despite being sold on great gas mileage. To make matters worse worse the vehicle is starting to sputter and has less than 2K miles. I feel that this should be a national recall before someone gets hurt. Chevy Trax are affordable for tons of people if all of us are in combustible vehicles the environment is bound to take a hit. Please help.

The contact owns a 2025 Chevrolet Trax. The contact stated that on two separate occasions while driving at highway speeds during sunset, the Forward Collision Avoidance feature engaged unintendedly. Due to the failure, the vehicle independently came to an abrupt stop with a RED light flashing on the windshield. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the diagnostic test indicated two lost connections, and the electrical system was reset. After the system reset the message "Service Side Detection System" was displayed. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 22,000.

While driving, both dash screens will go black for 30 seconds or so and then restart. This blackout includes the speedometer, dash lights, radio etc (the entirety of both screens. When taken to the dealership, I was told that I would have to leave my car until the problem was reproduced. Even with picture proof of the incident. There is no way to make it produce the issue.

The instrument cluster (speedometer etc.) and info system goes blank periodically while we are driving the vehicle. The entire cluster goes black, then after about 30 seconds to a minute it comes back on. This was a recalled item on the 2024 Chevy Trax, but apparently it the recall did not extend to the early 2025. This is very concerning issue, especially when driving on the freeway at night. I was advised by the service writer at the dealership that I need to leave the vehicle with them for 5 to 7 days so they can conduct diagnosis even though I schedule an appointment with them 2 months ahead of the appointment and described what the issue was.