NHTSA owner reports · September 18, 2026 snapshot.
Seat Belts complaints
15 reportsClear category filterMileage unknown · Jul 19, 2024
Electrical SystemSeat BeltsUnknown Or Other
1)The air conditioning unit line has caused a leak. It was determined this line needs to be replaced by an independent service center. This a/c line is located from under the front of the hood all the way to the rear of vehicle. This line constantly rubs and there is friction with other lines/hoses (power steering), and other co…
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1)The air conditioning unit line has caused a leak. It was determined this line needs to be replaced by an independent service center. This a/c line is located from under the front of the hood all the way to the rear of vehicle. This line constantly rubs and there is friction with other lines/hoses (power steering), and other components under the hood. No rubbing should occur. The rubbing and friction cause holes to form causing not only for it to leak out but also potentially leak on other components under the hood which could cause other issues such as breakdown of the vehicle or fire. It has affected us not only by not providing a/c under extreme heat, but also has caused hissing sounds and for white smoke vapors that has omitted from the vents inside the vehicle. It has also caused us to breathe in the vapors which are toxic. There was cold a/c felt through the vents and we were not aware of any issues until now (7/19/2024). This is a very costly repair, over $1500 and up for the average consumer to pay out. 2)Park assist & sound that are unable to hear & works intermittently. The radio display & speakers work intermittently. The park assist is connected to the speakers. When the speakers and radio/radio display do not work properly; it causes the park assist to not function correctly when backing up. This is a safety issue due to blind spots and areas one cannot see and depending on the park assist to aide them; something can get hit or run over. There is an issue with Engine fuse box wiring & terminals GM knows of. 3)Driver seat belt lap anchor pretentioner. Only special coverage adjustment which states dealers are to inspect & replace. They failed to send out the notice to me. I was told I have to pay the dealership a diagnostic fee to inspect it then fix from there. I shouldn’t have to pay the fee to have it replaced like it states in the documents. Nor worry about safety of seatbelt & components going to fail to protect in the event of a crash.
NHTSA ODI #11603381
Mileage unknown · Dec 1, 2022
Seat Belts
I got in the car to put the seatbelt on and it just snapped at the floor, the lap belt cable which runs down to the left of the drivers seat. That braided cable just snapped. Shoulder harness still works, but no lap belt.
NHTSA ODI #11495607
150,000 miles · Aug 10, 2020
Seat Belts
MY SEAT BELT SNAPPED AT THE CABLE - FRONT PASSENGER SIDE. THERE IS A RECALL ON OTHER VEHICLES THIS YEAR, MAKE AND MODEL BUT A DIFFERENT VIN DESPITE THIS BEING THE SAME EXACT ISSUE.
NHTSA ODI #11348505
75,000 miles · Feb 29, 2020
Seat BeltsSteeringUnknown Or Other
I PURCHASED THIS TRAVERSE BACK IN OCTOBER OF 2019. I HAD IT 2 MONTHS AND IT STARTED WINDING AND THE POWER STEERING WAS MAKING AN AWFUL NOISE I CALLED THE DEALER I PURCHASED IT FROM CASH FOR CARS I'M GRAHAM, NORTH CAROLINA AND THEY TOLD ME THERE'S NOTHING THEY CAN DO. ALSO THE REAR SEAT BELTS IN THE BACK SEAT FELL APART WITHIN A …
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I PURCHASED THIS TRAVERSE BACK IN OCTOBER OF 2019. I HAD IT 2 MONTHS AND IT STARTED WINDING AND THE POWER STEERING WAS MAKING AN AWFUL NOISE I CALLED THE DEALER I PURCHASED IT FROM CASH FOR CARS I'M GRAHAM, NORTH CAROLINA AND THEY TOLD ME THERE'S NOTHING THEY CAN DO. ALSO THE REAR SEAT BELTS IN THE BACK SEAT FELL APART WITHIN A WEEK OF HAVING IT. I PAID 13,000 DOLLARS FOR THE SUV AND I JUST WANT IT SAFE FOR MY CHILDREN.
NHTSA ODI #11315342
70,000 miles · Mar 7, 2018
Seat Belts
TL* THE CONTACT OWNS A 2012 CHEVROLET TRAVERSE. WHILE THE VEHICLE WAS STATIONARY, THE CABLE THAT CONNECTED THE DRIVER'S SEAT BELT TO THE FLOORBOARD DISINTEGRATED. THE CONTACT STATED THAT THE SEAT BELT WAS HELD ON BY A FEW THREADS OF STEEL. SVG MOTORS IN GREENVILLE, OHIO AND THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FA…
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TL* THE CONTACT OWNS A 2012 CHEVROLET TRAVERSE. WHILE THE VEHICLE WAS STATIONARY, THE CABLE THAT CONNECTED THE DRIVER'S SEAT BELT TO THE FLOORBOARD DISINTEGRATED. THE CONTACT STATED THAT THE SEAT BELT WAS HELD ON BY A FEW THREADS OF STEEL. SVG MOTORS IN GREENVILLE, OHIO AND THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
NHTSA ODI #11076704
115,000 miles · Jul 11, 2017
Air BagsElectronic Stability Control (esc)Seat Belts
HAVE ONLY HAD THIS VEHICLE SINCE LATE JANUARY 2017. WITHIN 2 DAYS OF HAVING IT, THE SERVICE STABILITRAK, SERVICE TRACTION CONTROL AND REDUCE ENGINE POWER ALARMS CAME UP. THERE WAS ALSO GAS FUMES FILLING MY CAR. HAD SERVICE COMPLETED, ALL THAT WAS FOUND WAS A FOULED OUT SPARK PLUG. CAR HAS HAD THESE SAME ALARMS COME UP MAYBE A DO…
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HAVE ONLY HAD THIS VEHICLE SINCE LATE JANUARY 2017. WITHIN 2 DAYS OF HAVING IT, THE SERVICE STABILITRAK, SERVICE TRACTION CONTROL AND REDUCE ENGINE POWER ALARMS CAME UP. THERE WAS ALSO GAS FUMES FILLING MY CAR. HAD SERVICE COMPLETED, ALL THAT WAS FOUND WAS A FOULED OUT SPARK PLUG. CAR HAS HAD THESE SAME ALARMS COME UP MAYBE A DOZEN TIMES OVER THE PAST 6 MONTHS. THE FIRST TIME THESE CAME UP, VEHICLE WAS IDLING. OTHER TIMES. I WAS DRIVING ON THE INTERSTATE. HAVE ALSO HAD THE SERVICE AIRBAG LIGHT COME UP AS WELL. THE MIDDLE SEATBELT IN THE CENTER OF THE CAR, DOESN'T COME OUT AT ALL.
NHTSA ODI #11004362
16,000 miles · Sep 15, 2016
Air BagsSeat Belts
THE MIDDLE SEATBELTS IN THE MIDDLE AND BACK ROW LOCK UP AND WILL NOT RELEASE. FIRST IN THE SECOND ROW, THE MIDDLE SEATBELT LOCKS UP WHEN THE SEAT GETS FOLDED DOWN. THE SEATBELT WILL THEN NOT RELEASE. SOMETIMES YOU CAN PULL IT OUT AND LET IT GO BACK A FEW TIMES AND IT WILL EVENTUALLY COME OUT, BUT NOT EVERY TIME. THE MIDDLE S…
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THE MIDDLE SEATBELTS IN THE MIDDLE AND BACK ROW LOCK UP AND WILL NOT RELEASE. FIRST IN THE SECOND ROW, THE MIDDLE SEATBELT LOCKS UP WHEN THE SEAT GETS FOLDED DOWN. THE SEATBELT WILL THEN NOT RELEASE. SOMETIMES YOU CAN PULL IT OUT AND LET IT GO BACK A FEW TIMES AND IT WILL EVENTUALLY COME OUT, BUT NOT EVERY TIME. THE MIDDLE SEATBELT IN THE THIRD ROW SEAT BECAME WRAPPED AROUND MY CHILD'S NECK AND WOULD NOT RELEASE. I HAD TO PULL OVER AND THE BELT WAS LOCKED SO TIGHT AROUND HIS NECK THAT I COULD NOT MANEUVER IT TO GET IT OFF OF HIS NECK. I WAS EVENTUALLY ABLE TO GET HIM TO BEND HIS NECK FAR ENOUGH TO GET IT OUR FROM BEHIND HIM, BUT THIS COULD HAVE BEEN CATASTROPHIC IF HE DID NOT OR WAS NOT ABLE TO NOTIFY ME WHEN IT HAPPENED. THIS HAPPENED WHILE THE CAR WAS MOVING. PASSENGER AIRBAG LIGHT KEEPS COMING ON.
NHTSA ODI #10906807
15 miles · Sep 8, 2016
Electronic Stability Control (esc)Seat BeltsUnknown Or Other
THE CAR'S ENGINE SOUNDS TOO LOUD. I BOUGHT THE CAR LATE DECEMBER 2015 AND I TOLD THE SERVCE ADVISOR THAT SOMETHING IS WRONG WITH THE WIRING BECAUSE THE LIGHT BULB NEEDED TO CHANGE, SOUNDS FROM SPEAKERS WOULD BOUNCE OFF FROM ONE SPEAKER TO ANOTHER, THE WINDOWS WOULD NOT GO BACK UP, AND ENGINE WAS LOUDER THAN USUAL. TWO WEEKS AGO,…
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THE CAR'S ENGINE SOUNDS TOO LOUD. I BOUGHT THE CAR LATE DECEMBER 2015 AND I TOLD THE SERVCE ADVISOR THAT SOMETHING IS WRONG WITH THE WIRING BECAUSE THE LIGHT BULB NEEDED TO CHANGE, SOUNDS FROM SPEAKERS WOULD BOUNCE OFF FROM ONE SPEAKER TO ANOTHER, THE WINDOWS WOULD NOT GO BACK UP, AND ENGINE WAS LOUDER THAN USUAL. TWO WEEKS AGO, WHILE I WAS ON I-95 WITH MY KIDS, THE ENGINE LIGHT CAME ON, THE CAR AUTOMATICALLY SLOWED DOWN ON ME, TRACTION CONTROL AUTOMATICALLY TURNED OFF, THE CAR STATED ENGINE POWER SLOWED AND STABITALK LIGHT CAME ON. I WAS TERRIFIED. I'M ALREADY A VICTIM OF MILE DISCREPANCY AND POOR PROFESSIONALISM FROM THE GM FROM AUTONATION CHEVROLET DELRAY AND I'M STILL HAVING PROBLEMS WITH MY VEHICLE. I TOOK MY CAR THERE A TIME BACK IN MAY BECAUSE MY ENGINE WAS SHAKING, I WAS TOLD THEY FIXED MY ENGINE BUT THE CAR WAS STILL SHAKING AFTERWARDS. ALSO THE SEATBELT FOR THE MIDDLE SEAT OF THE SECOND ROW, WORKS WHEN IT WANTS TO. I WENT TO AUTONATION TO LOOK AT THE VEHICLE, THEY CLAIMED IT DOESN'T HAVE ENGINE ISSUES EVEN THOUGH THEY DID NOT GIVE ME A COPY OF THE RESULTS OF THE WHOLE DIAGONOSIS.
NHTSA ODI #10904877
Mileage unknown · Aug 26, 2016
Seat Belts
THE DRIVER SIDE SEAT BELT COMES UNDONE WHILE DRIVING. IT DOESN'T STAY BUCKLED. WE HAVE USED AN AIR COMPRESSOR HOSE TO BLOW ANY DEBRIS OUT THAT MAY HAVE FALLEN DOWN INTO THE BUCKLE BUT IT STILL DOESN'T STAY LATCHED.
NHTSA ODI #10898726
Mileage unknown · Feb 26, 2016
Air BagsSeat Belts
OVER THE PAST COUPLE YEARS THE VEHICLE "CHECK AIR BAG" LIGHT HAS COME ON MULTIPLE TIMES AND A WARNING INDICATOR ON THE DASH INDICATING SOMEONE HAS NOT BUCKLED THEIR SEAT BELT. I HAVE TAKEN THE VEHICLE TO THE DEALERSHIP AT LEAST 5 OR SIX TIMES FOR THE SAME PROBLEM AND THEY HAVE BEEN UNABLE TO CORRECT THE PROBLEM. MOST RECENT REPA…
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OVER THE PAST COUPLE YEARS THE VEHICLE "CHECK AIR BAG" LIGHT HAS COME ON MULTIPLE TIMES AND A WARNING INDICATOR ON THE DASH INDICATING SOMEONE HAS NOT BUCKLED THEIR SEAT BELT. I HAVE TAKEN THE VEHICLE TO THE DEALERSHIP AT LEAST 5 OR SIX TIMES FOR THE SAME PROBLEM AND THEY HAVE BEEN UNABLE TO CORRECT THE PROBLEM. MOST RECENT REPAIR ATTEMPT WAS 1/4/16 AND I HAVE AN APPOINTMENT SCHEDULED FOR 2/1/16. I HAVE REACHED OUT TO THE SERVICE MANAGER, CUSTOMER RELATIONS REP AND MOST RECENTLY CORPORATE (CASE# 8-1796822227). WE PURCHASED THE VEHICLE NEW BUT HAVE NOT FELT SAFE IN IT SINCE THIS FIRST STARTED HAPPENING. WE TRY TO MINIMISE USE BUT HAVE 5 GRAND CHILDREN THAT WE REGULARLY HAUL AROUND. WE DON'T REALLY RECALL WHEN THE PROBLEM FIRST STARTED. AGAIN WE DO NOT FEEL THIS VEHICLE IS SAFE AND BELIEVE IT SHOULD BE REPORTED AND LOOKED INTO.
NHTSA ODI #10838622
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Apr 9, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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