NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
608 reports57,159 miles · Oct 24, 2013
Engine
MY WIFE WAS DRIVING HOME FROM A DEPARTMENT STORE WITH MY THREE CHILDREN IN THE VEHICLE WHEN A LIGHT CAME ON IN THE DASHBOARD AND SAID ENGINE HOT. SHE PULLED OVER AND CALLED ME. I TOLD HER TO CHECK THE COOLANT TANK. SHE SENT ME A PICTURE FROM HER PHONE. IT WAS FULL BUT THE VEHICLE WAS OVERHEATING. SHE HAD TO STOP 3 TIMES ON THE W…
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MY WIFE WAS DRIVING HOME FROM A DEPARTMENT STORE WITH MY THREE CHILDREN IN THE VEHICLE WHEN A LIGHT CAME ON IN THE DASHBOARD AND SAID ENGINE HOT. SHE PULLED OVER AND CALLED ME. I TOLD HER TO CHECK THE COOLANT TANK. SHE SENT ME A PICTURE FROM HER PHONE. IT WAS FULL BUT THE VEHICLE WAS OVERHEATING. SHE HAD TO STOP 3 TIMES ON THE WAY HOME AND WE LIVE NO MORE THAN 12 MINUTES FROM THE DEPARTMENT STORE. WHEN SHE GOT HOME SHE LOOKED UNDER THE VEHICLE AND SAID THERE WAS A SMALL PUDDLE. SHE HAS AN APPOINTMENT IN A FEW DAYS AT THE DEALERSHIP TO GET IT CHECKED OUT. I AM JUST NOT SURE WE CAN EVEN DRIVE THE TRAVERSE TO THE DEALERSHIP SAFELY. *TR
NHTSA ODI #10549430
69,632 miles · Sep 30, 2013
Steering
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT WAS DRIVING 15 MPH WHEN THE POWER STEERING FAILED. THE CONTACT COASTED OFF ROAD, SHUT OFF AND RESTARTED THE VEHICLE. THE VEHICLE BEGAN TO PERFORM NORMALLY BUT THE FAILURE SOON RECURRED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER FOR REPAIR WHERE IT WAS DIAGNOSED WITH HAVIN…
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TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT WAS DRIVING 15 MPH WHEN THE POWER STEERING FAILED. THE CONTACT COASTED OFF ROAD, SHUT OFF AND RESTARTED THE VEHICLE. THE VEHICLE BEGAN TO PERFORM NORMALLY BUT THE FAILURE SOON RECURRED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER FOR REPAIR WHERE IT WAS DIAGNOSED WITH HAVING LEAKS IN THE POWER STEERING PUMP AS WELL AS THE RACK AND PINION. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS MADE AWARE OF THE INCIDENT. THE FAILURE MILEAGE WAS 69,632.
NHTSA ODI #10546140
35,000 miles · Sep 27, 2013
Air Bags
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TURNED ON, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER AND THE MECHANIC STATED THAT THE AIR BAG MODULE HAD TO BE REPLACED HOWEVER, THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER …
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TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TURNED ON, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER AND THE MECHANIC STATED THAT THE AIR BAG MODULE HAD TO BE REPLACED HOWEVER, THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 35,000.
NHTSA ODI #10545617
53,000 miles · Sep 19, 2013
Engine
ENGINE PISTONS STARTED KNOCKING, MOTOR FAILED/SEIZED. DELLENBACH CHEVROLET CLAIMS IT WAS FROM OIL FILTER BEING 1/2 TURN LOOSE. THERE WAS NO OIL ON MY DRIVEWAY, WORK, OR UNDER VEHICLE WHEN ENGINE FAILED. *TR
NHTSA ODI #10544444
58,000 miles · Sep 19, 2013
Steering
WHILE TURNING, MY STEERING WHEEL LOCKS UP. ALMOST IMPOSSIBLE TO TURN AT TIMES. IT HAS MADE A SQUEAKING NOISE FOR A WHILE, BUT THE "LOCKING" JUST STARTING ABOUT 6 WEEKS AGO. IT DOESN'T HAPPEN ALL OF THE TIME AND HAPPENS AT VARIOUS SPEEDS WHILE TURNING.
NHTSA ODI #10544428
70,000 miles · Aug 20, 2013
Steering
WHEN YOU TRY TO TURN THE STEERING WHEEL AND THE CAR IS IN DRIVE TO COME OUT OF A PARKING SPACE, THE STEERING WHEEL WILL NOT TURN. PERIODICALLY WHILE DRIVING AND MAKING LEFT TURNS PRIMARILY, THE POWER STEERING IS GONE. YOU HAVE TO TURN THE WHEEL VERY HARD TO MAKE A LEFT TURN. THIS HAPPENS DAILY IN ALL WEATHER CONDITIONS, BOTH DA…
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WHEN YOU TRY TO TURN THE STEERING WHEEL AND THE CAR IS IN DRIVE TO COME OUT OF A PARKING SPACE, THE STEERING WHEEL WILL NOT TURN. PERIODICALLY WHILE DRIVING AND MAKING LEFT TURNS PRIMARILY, THE POWER STEERING IS GONE. YOU HAVE TO TURN THE WHEEL VERY HARD TO MAKE A LEFT TURN. THIS HAPPENS DAILY IN ALL WEATHER CONDITIONS, BOTH DAY AND NIGHT. I TOOK THE VEHICLE TO THE DEALER, AND WAS TOLD THIS IS NORMAL. HOWEVER, EACH DAY, IT BECOMES HARDER AND HARDER TO TURN THE STEERING WHEEL. I CAN NOT MAKE ANY SUDDEN TURNS, BECAUSE THE STEERING WHEEL WILL NOT TURN AND I AM SCARED THAT MY CAR WILL BE HIT, BECAUSE I AM NOT ALWAYS ABLE TO TURN THE STEERING WHEEL. *TR
NHTSA ODI #10536291
41,877 miles · Aug 3, 2013
Service BrakesTiresWheels
TWO THINGS #1-TRAVELING ON INTERSTATE 95. RIGHT REAR TIRE BLOW. THE INSIDE OF THE TIRE RIP ALL AROUND. I HAVE A PICTURE OF THE TIRE IN TWO PIECES.IF YOU ARE INTERESTED IN SEEING THE PICTURE EMAIL ME AND I WILL SEND IT TO YOU. #2-ALSO EVER SINCE I BOUGHT THE VEHICLE IN SEPTEMBER 2010 THE BRAKES SQUEAKS. ITS BEEN LOOKED AT MULTIPL…
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TWO THINGS #1-TRAVELING ON INTERSTATE 95. RIGHT REAR TIRE BLOW. THE INSIDE OF THE TIRE RIP ALL AROUND. I HAVE A PICTURE OF THE TIRE IN TWO PIECES.IF YOU ARE INTERESTED IN SEEING THE PICTURE EMAIL ME AND I WILL SEND IT TO YOU. #2-ALSO EVER SINCE I BOUGHT THE VEHICLE IN SEPTEMBER 2010 THE BRAKES SQUEAKS. ITS BEEN LOOKED AT MULTIPLE TIME BY TWO DEALERS. TO THIS DAY THE BRAKES STILL SQUEAK. VERY ANNOYING. THE WARRANTY IS OUT NOW BUT THE PROBLEM STILL EXIST. LOOK AT THE HISTORY OF THE BRAKE ISSUE. *TR
NHTSA ODI #10533445
Mileage unknown · Jul 18, 2013
Steering
2011 CHEVROLET TRAVERSE. CONSUMER WRITES IN REGARDS TO SUDDEN LOSS OF ELECTRIC STEERING IN VEHICLE. *SMD THE CONSUMER STATED THERE WAS NO WARNING ON THE DASHBOARD. HE STOPPED AND RE-STARTED THE VEHICLE AND THE STEERING RETURNED TO NORMAL. THE CONSUMER IMMEDIATELY DROVE TO THE DEALER. BUT, THEY WERE UNABLE TO FIND ANY PROBLE…
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2011 CHEVROLET TRAVERSE. CONSUMER WRITES IN REGARDS TO SUDDEN LOSS OF ELECTRIC STEERING IN VEHICLE. *SMD THE CONSUMER STATED THERE WAS NO WARNING ON THE DASHBOARD. HE STOPPED AND RE-STARTED THE VEHICLE AND THE STEERING RETURNED TO NORMAL. THE CONSUMER IMMEDIATELY DROVE TO THE DEALER. BUT, THEY WERE UNABLE TO FIND ANY PROBLEMS. HOWEVER, THEY DID SUGGEST, IT MAY HAVE BEEN CAUSED BY A WET BELT.
NHTSA ODI #10525443
22,170 miles · Jun 30, 2013
Electrical SystemEngineFire
MY WIFE RETURNED FROM THE DEALERSHIP AFTER RECEIVING AN OIL CHANGE AND TIRE ROTATION. SHE PARKED THE CAR IN THE DRIVEWAY AT THE HOUSE AND EXITED THE VEHICLE. AFTER ABOUT 10 MINUTES MY FAMILY GOT IN THE VEHICLE. I SMELLED A BURNING ODOR WHILE WALKING TO THE VEHICLE. MY WIFE CRANKED THE VEHICLE AND IMMEDIATELY THERE WAS WHITE SMOK…
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MY WIFE RETURNED FROM THE DEALERSHIP AFTER RECEIVING AN OIL CHANGE AND TIRE ROTATION. SHE PARKED THE CAR IN THE DRIVEWAY AT THE HOUSE AND EXITED THE VEHICLE. AFTER ABOUT 10 MINUTES MY FAMILY GOT IN THE VEHICLE. I SMELLED A BURNING ODOR WHILE WALKING TO THE VEHICLE. MY WIFE CRANKED THE VEHICLE AND IMMEDIATELY THERE WAS WHITE SMOKE COMING FROM UNDER THE HOOD. I OPENED THE HOOD AND THERE WAS A FIRE BURNING IN THE ENGINE COMPARTMENT. WE GOT THE FAMILY OUT OF THE CAR AND I GRABBED A WATER HOSE AND PUT THE FLAMES OUT. AFTER ABOUT 15 MINUTES I NOTICED THAT SMOKE WAS AGAIN COMING FROM THE ENGINE COMPARTMENT. I DISCONNECTED THE CABLE FROM THE POSITIVE TERMINAL IN THE ENGINE COMPARTMENT AND THE SMOKED STOPPED. I WAS TOLD BY THE DEALERSHIP THAT THE BATTERY CABLE CAUGHT FIRE BECAUSE IT WAS NOT SUFFICIENT ENOUGH TO HANDLE THE ELECTRICAL LOAD OF THE VEHICLE AND THAT THE REPLACEMENT CABLE WAS MUCH THICKER AND MORE INSULATED. THESE CABLES NEED TO BE REPLACED IMMEDIATELY BEFORE THERE IS A LOSS OF LIFE. *TR
NHTSA ODI #10522488
2,000 miles · Jun 27, 2013
Engine
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT FRONT END OF THE VEHICLE WOULD RANDOMLY SHAKE. THE CHECK ENGINE LIGHT ILLUMINATED WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE ENGINE HAD MISFIRED. THE DEALER ALSO CHECKED FOR LEAKS, BUT THE CONTACT WAS NOT AWARE IF ANY…
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TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT FRONT END OF THE VEHICLE WOULD RANDOMLY SHAKE. THE CHECK ENGINE LIGHT ILLUMINATED WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE ENGINE HAD MISFIRED. THE DEALER ALSO CHECKED FOR LEAKS, BUT THE CONTACT WAS NOT AWARE IF ANY LEAKS WERE FOUND. THE DEALER STATED THAT THE CONTACT SHOULD NOT LET THE VEHICLE SIT TOO LONG WITH OUT DRIVING IT TO PREVENT THE SHAKING ISSUE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,000 AND THE CURRENT MILEAGE WAS 25,700. *TR
NHTSA ODI #10522029
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Apr 9, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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