NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
608 reports31,000 miles · Mar 17, 2014
Steering
I WAS DRIVING MY CAR AND ATTEMPTING TO TURN RIGHT. ALL OF A SUDDEN THE POWER STEERING FAILED AND I ALMOST WAS HIT BY A CAR GOING BECAUSE I WASN'T ABLE TO TURN INTO THE RIGHT HAND LANE. BECAUSE THE STEERING WHEEL BARELY MOVED, THE CAR INSTEAD OF MAKING THE RIGHT, ROMPED OVER ON THE DIVIDER.THIS HAPPENED 3 MORE TIMES BEFORE IT HAD…
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I WAS DRIVING MY CAR AND ATTEMPTING TO TURN RIGHT. ALL OF A SUDDEN THE POWER STEERING FAILED AND I ALMOST WAS HIT BY A CAR GOING BECAUSE I WASN'T ABLE TO TURN INTO THE RIGHT HAND LANE. BECAUSE THE STEERING WHEEL BARELY MOVED, THE CAR INSTEAD OF MAKING THE RIGHT, ROMPED OVER ON THE DIVIDER.THIS HAPPENED 3 MORE TIMES BEFORE IT HAD TO BE TOWED. THIS HAPPENED WHEN CAR WAS LITERALLY JUST AT 37 MONTHS, ONE MONTH OUT OF THE BUMPER TO BUMPER WARRANTY. I ENDED UP PAYING A GREAT DEAL FOR THIS REPAIR. *TR
NHTSA ODI #10572802
2,500 miles · Mar 15, 2014
Air Bags
THE SERVICE AIRBAG INDICATOR RANDOMLY COMES ON. THERE ARE A COUPLE OF ERROR MESSAGES "SERVICE AIRBAG" OR "SERVICE PASSENGER AIRBAG". WE HAVE REPEATEDLY TAKEN IT TO THE DEALER BUT DESPITE TRYING THEY HAVE BEEN UNABLE TO FIX THE PROBLEM. CHEVY HAS ISSUED TWO TECHNICAL BULLETINS INDICATING THAT COMMON DEVICES LIKE CELL PHONES IN…
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THE SERVICE AIRBAG INDICATOR RANDOMLY COMES ON. THERE ARE A COUPLE OF ERROR MESSAGES "SERVICE AIRBAG" OR "SERVICE PASSENGER AIRBAG". WE HAVE REPEATEDLY TAKEN IT TO THE DEALER BUT DESPITE TRYING THEY HAVE BEEN UNABLE TO FIX THE PROBLEM. CHEVY HAS ISSUED TWO TECHNICAL BULLETINS INDICATING THAT COMMON DEVICES LIKE CELL PHONES IN THE FRONT SEAT MAY INTERFERE WITH THE SENSORS. THE CRITICAL QUESTION IS WHETHER THE AIRBAGS ARE WORKING PROPERLY OR IN THE WORST CASE THE CELL PHONES ARE DE-ACTIVATING THE AIRBAGS. THE DEALER HAS BEEN UNABLE DETERMINE WHETHER THE AIRBAGS ARE WORKING PROPERLY WHEN THERE ARE CELL PHONES IN THE CAR AND/OR WHEN THE SERVICE INDICATOR LIGHTS COME ON. THIS IS THE CAR USED BY MY 17 YEAR OLD DAUGHTER TO DRIVE HERSELF AND MY SON TO SCHOOL AND I WANT TO BE ASSURED THAT THE AIR BAGS ARE WORKING CORRECTLY AND THAT THE ONLY PROBLEM IS WITH A FALSE SERVICE INDICATOR. CAN YOU HELP GET THIS ASSURANCE FROM CHEVY? *TR
NHTSA ODI #10572586
26,945 miles · Mar 15, 2014
Steering
I WAS DRIVING MY CAR AND ATTEMPTING TO TURN ONTO A BUSY STREET. ALL OF A SUDDEN THE POWER STEERING FAILED AND I ALMOST WAS HIT BY A CAR GOING 35 MILES BECAUSE I WASN'T ABLE TO TURN INTO THE RIGHT HAND LANE. BECAUSE THE STEERING WHEEL BARELY MOVED, I TURNED INTO THE LEFT LANE OF THE STREET. THIS HAPPENED 3 MORE TIMES BEFORE I …
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I WAS DRIVING MY CAR AND ATTEMPTING TO TURN ONTO A BUSY STREET. ALL OF A SUDDEN THE POWER STEERING FAILED AND I ALMOST WAS HIT BY A CAR GOING 35 MILES BECAUSE I WASN'T ABLE TO TURN INTO THE RIGHT HAND LANE. BECAUSE THE STEERING WHEEL BARELY MOVED, I TURNED INTO THE LEFT LANE OF THE STREET. THIS HAPPENED 3 MORE TIMES BEFORE I BROUGHT THE CAR TO THE SHOP. IT SEEMS THIS PROBLEM IS OCCURRING IN MANY CHEVROLET TRAVERSES (AS SEEN BY THE NUMBER OF COMPLAINTS ABOUT THIS ISSUE AND THE CLASS ACTION LAWSUIT, AGUILAR V. GENERAL MOTORS). I HAD TO PAY THE DEALERSHIP TO FIX MY CAR AND PAY FOR A RENTAL CAR WHILE IT WAS GETTING FIXED. I AM WORRIED THIS PROBLEM WILL CONTINUE AS IT HAS IN MULTIPLE CHEVROLET TRAVERSES MANUFACTURED IN THE SAME YEAR. I BELIEVE MY CAR IS EXTREMELY UNSAFE FOR MY FAMILY TO BE IN AND BELIEVE THERE SHOULD BE A RECALL TO FULLY FIX THIS POWER STEERING ISSUE. *TR
NHTSA ODI #10572552
71,000 miles · Mar 11, 2014
Electronic Stability Control (esc)EngineTraction Control System
TRAVELING AT 70 MPH, SUDDENELY TRACTION CONTROL LIGHT CAME ON, THEN ENGINE POWERED DOWN, I FIND THAT THIS IS A COMMON PROBLEM WITH THIS CAR, WHY ISN'T SOMETHING BEING DONE. THIS HAS HAPPENED 4 TIMES SINCE MARCH 5, 2014. AT SHOP NOW WILL COST ME OVER $500.00 TO REPLACE THE THROTTLE CONTROL. THIS NEEDS TO BE A RECALL. *TR
NHTSA ODI #10568584
54,000 miles · Mar 8, 2014
Steering
TOOK CAR IN FOR ODD NOISE IN STEERING. WAS TOLD PUMP WAS BAD AND SEAL WAS BAD. APPEARS THAT THIS IS A COMMON ISSUE WITH THIS TYPE OF VEHICLE AND NO RECALL HAS BEEN MADE. ITS NOT JUST ONE OR TWO CARS, AFTER RESEARCH IS HUNDREDS OF CARS. *TR
NHTSA ODI #10567931
15,500 miles · Mar 3, 2014
EngineSteering
LOUD WHINING SOUND COMING FROM FRONT END. WHEN TURNING STEERING WHEEL SLOWLY YOU CAN HEAR A LOUD SCRATCHING NOISE. BOUGHT THE CAR BRAND NEW AND ONLY HAVE 17K MILES IN 3 YEARS. ENTIRE STEERING COLUMN HAD TO BE REPLACED. POWER STEERING FLUID LEAKING. *TR
NHTSA ODI #10566861
79,000 miles · Feb 27, 2014
Engine
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 79,000.
NHTSA ODI #10566340
43,094 miles · Feb 26, 2014
Electronic Stability Control (esc)Engine
I WAS DRIVING AT 65 MPH, AND HIT A SMALL BUMP WHERE A BRIDGE ENDS AND THE PAVEMENT RESUMES. THE CHECK ENGINE LIGHT CAME ON AS WELL AS SERVICE STABILTRAK AND REDUCED ENGINE POWER INDICATORS. I WAS ABLE TO LIMP THE VEHICLE TO THE LOCAL DEALERSHIP FOR REPAIRS, BUT AT A VERY REDUCED SPEED. THE DEALER FOUND THAT THE "THROTTLE POSI…
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I WAS DRIVING AT 65 MPH, AND HIT A SMALL BUMP WHERE A BRIDGE ENDS AND THE PAVEMENT RESUMES. THE CHECK ENGINE LIGHT CAME ON AS WELL AS SERVICE STABILTRAK AND REDUCED ENGINE POWER INDICATORS. I WAS ABLE TO LIMP THE VEHICLE TO THE LOCAL DEALERSHIP FOR REPAIRS, BUT AT A VERY REDUCED SPEED. THE DEALER FOUND THAT THE "THROTTLE POSITION SENSOR" TO BE FAULTY, AND AFTER REPLACING THAT ITEM THE VEHICLE RAN NORMALLY. THIS WAS NOT COVERED UNDER WARRANTY. THE REPAIR COST WAS $540. I AM TOLD THAT THESE ARE A COMMON PROBLEM BOTH BY THE DEALER AS WELL AS BY AN INDEPENDENT SHOP. I AM SURPRISED THAT: 1. A PART SUCH AS THIS IS FAILING IN A VEHICLE WITH SO FEW MILES 2. THAT THIS WAS NOT COVERED UNDER ANY TYPE OF WARRANTY. *TR
NHTSA ODI #10565929
48,012 miles · Feb 25, 2014
Electrical SystemSeatsStructure
THERE HAS BEEN A LEAK IN MY CHEVY TRAVERSE 2011 FOR A LONG TIME BUT WE HAD NO IDEA BECAUSE IT WAS UNDER THE FOAM IN THE CARPETS. WE FOUND WATER IN OUR BATTERY COMPARTMENT BEHIND THE SEAT. WE HAD TO REMOVE THE SEATS IN THE CAR AND FOUND BLACK MOLD UNDER THE CARPETS. WE HAVE BEEN SO SICK FOR AWHILE(DAUGHTER DIAGNOSED WITH AUTISM) …
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THERE HAS BEEN A LEAK IN MY CHEVY TRAVERSE 2011 FOR A LONG TIME BUT WE HAD NO IDEA BECAUSE IT WAS UNDER THE FOAM IN THE CARPETS. WE FOUND WATER IN OUR BATTERY COMPARTMENT BEHIND THE SEAT. WE HAD TO REMOVE THE SEATS IN THE CAR AND FOUND BLACK MOLD UNDER THE CARPETS. WE HAVE BEEN SO SICK FOR AWHILE(DAUGHTER DIAGNOSED WITH AUTISM) CHEVY/GM WANTS TO CHARGE US 1400+ TO FIX THE PROBLEM THAT HAS PROBABLY BEEN GOING ON SINCE WE PURCHASED THE CAR BRAND NEW IN 2011. I AM SO SADDENED THAT OUR FAMILIES SAFETY IS NOT CHEVY'S PRIORITY. IT HAS 48000 MILES ON IT SO IT IS OUT OF THE WARRANTY WINDOW. NO HELP FROM CHEVY TO TAKE THE RESPONSIBILITY TO FIX THIS ISSUE. HAVE I MENTIONED THEY HAVE HAD MY CAR FOR OVER A WEEK AND STILL CANNOT FIGURE OUT WHERE THE WATER IS COMING FROM??? OH AND THEY DIDN'T HAVE A LONER FOR US EITHER..... *TR
NHTSA ODI #10565843
43,000 miles · Feb 23, 2014
Engine And Engine CoolingTraction Control System
WHILE TRAVELING ON THE HIGHWAY HEADING TO THE AIRPORT, WE WERE GOING APPROXIMATELY 60MPH.THE ENGINE LIGHT CAME ON AND TRUCK BEGAN TO POWER DOWN. THE TRACTION CONTROL/STABILI TRACK LIGHT ALSO CAME ON AND WE WERE LOSING SPEED AND COULD NOT ACCELERATE. WITH OTHER VEHICLES AROUND US WERE GOING 60MPH OR MORE WE HAD TO TRY AND GET OFF…
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WHILE TRAVELING ON THE HIGHWAY HEADING TO THE AIRPORT, WE WERE GOING APPROXIMATELY 60MPH.THE ENGINE LIGHT CAME ON AND TRUCK BEGAN TO POWER DOWN. THE TRACTION CONTROL/STABILI TRACK LIGHT ALSO CAME ON AND WE WERE LOSING SPEED AND COULD NOT ACCELERATE. WITH OTHER VEHICLES AROUND US WERE GOING 60MPH OR MORE WE HAD TO TRY AND GET OFF HIGHWAY TO SIDE OF ROAD BEFORE OUR TRUCK LOST POWER ALL TOGETHER. WE THEN SHUT OFF THE TRUCK LET IT SIT FOR FEW MINUTES AND THEN TURNED TRUCK BACK ON. WE WERE THEN ABLE TO PULL BACK ON TO HIGHWAY AT FULL SPEED. IT HAPPENED A TWO MORE TIMES BEFORE WE WERE ABLE TO REACH OUR DESTINATION. THREE DAYS LATER WE WERE BACK IN OUR TRUCK LEAVING THE AIRPORT HEADING HOME AND WITHIN 5 MINUTES OF BEING ON THE ROAD OUR TRUCK BEGAN TO POWER DOWN AGAIN, CHECK ENGINE LIGHT CAME ON AND STABILI TRACK LIGHT ALSO CAME ON. WE HAD TO AGAIN PULL OVER BUT THIS TIME AT LEAST 5 TIMES BEFORE WE WERE ABLE TO MAKE IT HOME. IT WAS A VERY DANGEROUS AND SCARY ORDEAL. WE CONTACTED ATLANTIC CHEVY ABOUT THE PROBLEM AND WE BROUGHT TRUCK IN A WEEK LATER DUE TO THE FACT THAT THEY SAID THEY DID NOT HAVE A LOANER VEHICLE AVAILABLE FOR US. WE WERE TOLD THAT IT WAS THE THROTTLE BODY AND WE WERE NOT COVERED SINCE WE WERE PAST OUR 3YR/36,000 MILES WARRANTY. AFTER MUCH RESEARCH, WE HAVE FOUND THAT WE ARE ONE OF MANY OTHER GM CUSTOMERS WHO HAVE HAD THE SAME SITUATION WITH THEIR VEHICLE POWERING DOWN IN THE MIDDLE OF DRIVING. THIS IS NOT JUST A RANDOM PROBLEM WITH OUR VEHICLE BUT APPEARS TO BE A DEFECTIVE PROBLEM WITH THE PART. CUSTOMERS ARE BEING EXPECTED TO PAY FOR THIS TO BE FIXED WHEN IN FACT IT SHOULD BE A RECALL ON THE PART OR IT SHOULD BE COVERED UNDER THE FEDERAL EMISSIONS WARRANTY. I HOPE BY US FILING THIS COMPLAINT THAT IT WILL BE LOOKED INTO FURTHER AND THAT IT WILL BE HANDLED IN THE WAY THAT SATISFIES ALL GENERAL MOTOR CUSTOMERS WHO HAVE HAD TO DEAL WITH THIS PROBLEM. THANK YOU. *TR
NHTSA ODI #10565509
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Apr 9, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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