NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
669 reports30,000 miles · Jun 10, 2012
EngineStructureFire
VEHICLE WAS DRIVEN BACK HOME AFTER A 20 MIN JOURNEY. SWITCHED VEHICLE OFF, REMOVED KEYS, I CAME BACK TO REMOVE LAST BAG FROM VEHICLE - WHITE SMOKE WAS COMING FROM UNDER HOOD. TRIED TO PUT OUT WITH A SMALL FIRE EXTINGUISHER. FLAMES NOW COMING FROM HOOD AND OUT OF FRONT GRILLE. CALLED 911. WITHIN 20 MINS CAR WAS A TOTAL LOSS, WITH…
Read full complaint
VEHICLE WAS DRIVEN BACK HOME AFTER A 20 MIN JOURNEY. SWITCHED VEHICLE OFF, REMOVED KEYS, I CAME BACK TO REMOVE LAST BAG FROM VEHICLE - WHITE SMOKE WAS COMING FROM UNDER HOOD. TRIED TO PUT OUT WITH A SMALL FIRE EXTINGUISHER. FLAMES NOW COMING FROM HOOD AND OUT OF FRONT GRILLE. CALLED 911. WITHIN 20 MINS CAR WAS A TOTAL LOSS, WITH DAMAGE TO ADJACENT HOME. INFORMED INSURER AND GM CUSTOMER CARE. GM CLAIMS DEPT HAVE INVESTIGATED AND NO GM FAULT DETERMINED. 18 MONTH OLD VEHICLE MUST NOT CATCH FIRE BY ITSELF, MORE ACTION REQUIRED. VEHICLE IS NOW IN THE HANDS OF OUR INSURER. PLEASE NOTE WE ARE IN CANADA - WE ALSO HAVE INFORMED TRANSPORT - BUT WE FEEL THE US AUTHORITIES SHOULD BE AWARE. SEABRIGHT, NOVA SCOTIA, B3Z 3A3. *TR
NHTSA ODI #10461136
3,000 miles · Jun 9, 2012
Electrical System
I HAVE HAD TROUBLE FROM THE BEGINNING AND HAVE HAD IT CHECKED WITH NO ANSWERS FOUND. THE CAR HAS LOCKED BY ITSELF (WITH AND WITHOUT KEYS IN IGNITION), SOMETIMES THE CAR WILL "DING/ALARM" WHEN THE DOOR IS OPEN AND KEYS ARE IN IGNITION AND SOMETIMES IT WON'T, WINDOWS HAVE ROLLED DOWN BY THEMSELVES, WINDOWS WON'T MOVE WHEN LEVER I…
Read full complaint
I HAVE HAD TROUBLE FROM THE BEGINNING AND HAVE HAD IT CHECKED WITH NO ANSWERS FOUND. THE CAR HAS LOCKED BY ITSELF (WITH AND WITHOUT KEYS IN IGNITION), SOMETIMES THE CAR WILL "DING/ALARM" WHEN THE DOOR IS OPEN AND KEYS ARE IN IGNITION AND SOMETIMES IT WON'T, WINDOWS HAVE ROLLED DOWN BY THEMSELVES, WINDOWS WON'T MOVE WHEN LEVER IS PUSHED (ONLY HAPPENED A COUPLE TIMES), BACK UP "BEEP" SOUND (FOR BACK UP CAMERA) KEEPS BEEPING EVEN AFTER CAR IS PUT INTO DRIVE, THE BATTERY DIED AND HAD TO BE TOWED AND BATTERY REPLACED (LESS THAN A YEAR), THE HAZARD LIGHTS CAME ON ONCE WHILE DRIVING, AND ONCE THE LIGHTS CAME ON WITHOUT BEING TOUCHED. *JS
NHTSA ODI #10461104
20,000 miles · May 9, 2012
Seat Belts
TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE REAR CENTER SEAT BELT RETRACTOR MALFUNCTIONED AND AS A RESULT, THE SEAT BELT COULD NOT BE UTILIZED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE FAILURE WAS DUE TO THE BELT BEING TWISTED, WHICH WOULD NEED TO BE REALIGNED. THE MANUFACTURER W…
Read full complaint
TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE REAR CENTER SEAT BELT RETRACTOR MALFUNCTIONED AND AS A RESULT, THE SEAT BELT COULD NOT BE UTILIZED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE FAILURE WAS DUE TO THE BELT BEING TWISTED, WHICH WOULD NEED TO BE REALIGNED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 31,000.
NHTSA ODI #10457889
Mileage unknown · May 3, 2012
EquipmentFuel System, Gasoline
2010 CHEVY TRAVERSE LT GAS GAUGE IS ALL OVER THE PLACE,WAS ON THE EMPTY MARK WITH ABOUT 1/8 TANK GAS LEFT BUT GAUGE READ FULL OR MY GAUGE TO NOT READ CORRECTLY; AFTER FILLING, THE GAUGE WOULD NOT MOVE THE OPPOSITE WOULD OCCUR ALSO; THE GAUGE WOULD SHOW THE TANK WITH MORE GAS THAN WHAT I ACTUALLY HAD. HEY REPLACED THE FLOAT AND …
Read full complaint
2010 CHEVY TRAVERSE LT GAS GAUGE IS ALL OVER THE PLACE,WAS ON THE EMPTY MARK WITH ABOUT 1/8 TANK GAS LEFT BUT GAUGE READ FULL OR MY GAUGE TO NOT READ CORRECTLY; AFTER FILLING, THE GAUGE WOULD NOT MOVE THE OPPOSITE WOULD OCCUR ALSO; THE GAUGE WOULD SHOW THE TANK WITH MORE GAS THAN WHAT I ACTUALLY HAD. HEY REPLACED THE FLOAT AND STILL NOT WORKING IN FACT IT'S WORSE. *TR
NHTSA ODI #10457232
33,000 miles · Mar 26, 2012
Electrical System
2010 TRAVERSE IS DANGEROUS TO OPERATE, TURN SIGNAL DOES NOT WORK, CAN NOT CONTROL AIR OR HEAT HAVE TO STOP CAR TURN MOTOR OFF AND BACK ON . WILL WORK FOR A WHILE DEALER AND GM DO NOT KNOW WHATS WRONG, MARCH 26/2012 STILL NOT WORKING. *TR
NHTSA ODI #10452995
37,500 miles · Jan 24, 2012
Air Bags
TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, SHE NOTICED THE AIRBAG WARNING LIGHT WAS ILLUMINATED. AFTER CONTACTING ONSTAR, THEY ADVISED HER THAT THE WARNING WAS AN INDICATION THAT HER AIRBAGS MAY NOT DEPLOY IF A CRASH WAS TO OCCUR. THE VEHICLE WAS LATER TAKEN TO THE…
Read full complaint
TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, SHE NOTICED THE AIRBAG WARNING LIGHT WAS ILLUMINATED. AFTER CONTACTING ONSTAR, THEY ADVISED HER THAT THE WARNING WAS AN INDICATION THAT HER AIRBAGS MAY NOT DEPLOY IF A CRASH WAS TO OCCUR. THE VEHICLE WAS LATER TAKEN TO THE DEALER WHERE THEY ADVISED HER THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND THEY WERE PENDING AN INVESTIGATION INTO THE FAILURE. THE FAILURE AND THE CURRENT MILEAGES WERE APPROXIMATELY 37,500.
NHTSA ODI #10445015
Mileage unknown · Jan 23, 2012
VisibilityInjury
ON JANUARY 13, 2012 AT NOON MY WIFE WENT TO A PARKING LOT WITH MY TWO KIDS. SHE TURN OFF THE IGNITION, REMOVE THE KEY AND BRING IT WITH HER, OPEN DRIVER DOOR TO OPEN REAR DOOR AND REMOVE KIDS FROM THEIR CAR SEATS. ONCE KIDS ARE FREE SHE CLOSE REAR DOOR AND THEY MOVE TO CARGO AREA WITH MY WIFE TO EAT HOT DOGS, SHE HAD OPENED BACK…
Read full complaint
ON JANUARY 13, 2012 AT NOON MY WIFE WENT TO A PARKING LOT WITH MY TWO KIDS. SHE TURN OFF THE IGNITION, REMOVE THE KEY AND BRING IT WITH HER, OPEN DRIVER DOOR TO OPEN REAR DOOR AND REMOVE KIDS FROM THEIR CAR SEATS. ONCE KIDS ARE FREE SHE CLOSE REAR DOOR AND THEY MOVE TO CARGO AREA WITH MY WIFE TO EAT HOT DOGS, SHE HAD OPENED BACK DOOR. BEING THERE MY BOY WALK TO THE DRIVER AREA, MY WIFE CALLS HIM BUT SHE FOUND HIM EXTRANGULATED AT THE DRIVER SEAT WITH THE WINDOW. SHE AND OTHER PERSONS RUN TO REMOVE HIM BUT TOOK A WHILE UNTIL THEY FOUND THE KEY AT THE CARGO AREA. MY SON WASN'T BREATHING AND THERE WAS NO PULSE, ONE GUY GAVE HIM CPR AND OTHER PERSON SAW AN AMBULANCE CLOSE TO THEM AND CALL THEM. AMBULANCE PERSONNEL REVIVE HIM WITH CPR AND PLACE A TUBE TO HIS LUNGS AND TRANSPORT HIM TO CLOSEST HOSPITAL. HE SPENT ONE DAY AT ICU AND THREE DAYS AT REGULAR ROOM. BASICALLY HE DIED FOR AROUND 5 MINUTES. I WILL LIKE CHEVROLET INVESTIGATE THIS, HOW A WINDOW GOES UP AFTER KEY IS REMOVED FROM IGNITION AND DOORS ARE OPENED. IT DIDN'T HAPPENS TO US BUT SOMEBODY CAN BE KILLED OR HURT IF THERE IS SOMETHING WRONG ON THE ELECTRIC OR WINDOW SYSTEM. *TR
NHTSA ODI #10444901
5 miles · Jan 20, 2012
Visibility
TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE REAR WINDOW WIPERS WERE EXTREMELY SLOW AND WOULD NOT PROPERLY CLEAR THE REAR WINDOW. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THEY COULD NOT ASSIST THE CONTACT BECAUSE THEY WERE UNABLE TO ALTER THE DESIGN OF THE VEHICLE. THE MANUFACTURER WAS M…
Read full complaint
TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE REAR WINDOW WIPERS WERE EXTREMELY SLOW AND WOULD NOT PROPERLY CLEAR THE REAR WINDOW. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THEY COULD NOT ASSIST THE CONTACT BECAUSE THEY WERE UNABLE TO ALTER THE DESIGN OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS FOUND TO BE PERFORMING TO STANDARDS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5 AND THE CURRENT MILEAGE WAS 46,000. UPDATED 02/06/12*BF UPDATED 02/10/12
NHTSA ODI #10444696
56,000 miles · Jan 2, 2012
Electrical SystemFuel System, GasolineVehicle Speed Control
VEHICLE SUDDENLY ACCELERATED AND GAS PEDAL STUCK AT ABOUT 65 MILES PER HOUR. I IMMEDIATELY TOOK MY FOOT OFF THE ACCELERATOR AND BEGIN TRYING TO BRAKE THE VEHICLE. AT THE FIRST AVAILABLE OPPORTUNITY, I PULLED TO THE SIDE OF THE EXPRESSWAY. WHILE KEEPING BOTH FEET ON THE BRAKE, I PLACED THE TRANSMISSION INTO PARK. THE VEHICLE CONT…
Read full complaint
VEHICLE SUDDENLY ACCELERATED AND GAS PEDAL STUCK AT ABOUT 65 MILES PER HOUR. I IMMEDIATELY TOOK MY FOOT OFF THE ACCELERATOR AND BEGIN TRYING TO BRAKE THE VEHICLE. AT THE FIRST AVAILABLE OPPORTUNITY, I PULLED TO THE SIDE OF THE EXPRESSWAY. WHILE KEEPING BOTH FEET ON THE BRAKE, I PLACED THE TRANSMISSION INTO PARK. THE VEHICLE CONTINUED TO REV RPMS AT THE EQUIVALENT OF ABOUT 65 MILES PER HOUR. I USED MY RIGHT HAND TO PULL THE ACCELERATOR UP AND THE ENGINE RETURNED TO A NORMAL IDLE. I NOTICED NO EVIDENCE OF THE FLOOR MAT BEING ON THE ACCELERATOR OR IN A POSITION TO CAUSE THE SUDDEN ACCELERATION OR THE CONTINUED ENGINE RAPID RPMS. THE SAME DAY, THE ACCELERATOR STUCK A SECOND TIME AND REQUIRED ME TO PULL THE GAS PEDAL UP IN ORDER TO GET THE ENGINE TO RETURN TO NORMAL RPMS. *TR
NHTSA ODI #10442122
26,000 miles · Dec 5, 2011
Air BagsVehicle Speed Control
TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE SIDE CURTAIN AIR BAGS DEPLOYED WHILE SITTING IDLE AT A TRAFFIC STOP. THE SEAT BELTS SEIZED WHEN THE FAILURE OCCURRED. IN ADDITION, THE CONTACT STATED THAT SPORADICALLY, WHEN ACCELERATING THE VEHICLE WOULD STALL AND THEN SUDDENLY ACCELERATE INDEPENDENT…
Read full complaint
TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE SIDE CURTAIN AIR BAGS DEPLOYED WHILE SITTING IDLE AT A TRAFFIC STOP. THE SEAT BELTS SEIZED WHEN THE FAILURE OCCURRED. IN ADDITION, THE CONTACT STATED THAT SPORADICALLY, WHEN ACCELERATING THE VEHICLE WOULD STALL AND THEN SUDDENLY ACCELERATE INDEPENDENTLY. THE CONTACT WAS AWAITING THE RESULTS OF DIAGNOSTIC TESTING FROM THE DEALER. THE FAILURE MILEAGE WAS 26,000. THE VIN WAS UNAVAILABLE.
NHTSA ODI #10438590
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Aug 12, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES. THE SECOND ROW SEAT SIDE TRIM SHIELD RESTRICTS THE UPWARD ROTATION OF THE SAFETY BELT BUCKLE WHEN THE SEAT BACK IS RETURNED TO A SEATING POSITION AFTER BEING FOLDED FLAT. IF THE BUCKLE CONTACTS THE SEAT FRAME, ADDITIONAL EFFORT IS REQUIRED TO RETURN THE SEAT TO A SEATING POSITION. IF SUFFICIENT FORCE IS APPLIED, THE BUCKLE COVER COULD BE PUSHED DOWN THE STRAP, EXPOSING AND PARTIALLY DEPRESSING THE RED RELEASE BUTTON.
Consequence & remedy
Consequence: THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.
Remedy: DEALERS WILL MODIFY THE SECOND ROW SEAT SIDE TRIM SHIELDS. IF A SAFETY BELT BUCKLE IS DAMAGED, DEALERS WILL REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, BUICK AT 1-866-608-8080, GMC AT 1-866-996-9463, AND SATURN AT 1-800-972-8876, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Illustration