NHTSA owner reports · September 18, 2026 snapshot.
Suspension complaints
10 reportsClear category filter127,000 miles · May 22, 2019
Power TrainSuspensionWheels
TRACTION CONTROL/STABILINK SYSTEM DOES NOT WORK PROPERLY. VEHICLE WILL LOSE POWER WHILE ACCELERATING. THERE IS A GRINDING NOISE WHICH SLOWES THE VEHICLE DOWN. THIS HAPPENS EACH TIME THE VEHICLE IS DRIVEN. THIS IS VERY DANGEROUS WHEN PULLING OUT INTO TRAFFIC OR ONTO HIGHWAYS WHERE OTHERS ARE TRAVELING AT FAST RATE OF SPEED. I SE…
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TRACTION CONTROL/STABILINK SYSTEM DOES NOT WORK PROPERLY. VEHICLE WILL LOSE POWER WHILE ACCELERATING. THERE IS A GRINDING NOISE WHICH SLOWES THE VEHICLE DOWN. THIS HAPPENS EACH TIME THE VEHICLE IS DRIVEN. THIS IS VERY DANGEROUS WHEN PULLING OUT INTO TRAFFIC OR ONTO HIGHWAYS WHERE OTHERS ARE TRAVELING AT FAST RATE OF SPEED. I SEE MANY COMPLAINTS ON THE WEB WHEN RESEARCHING 2010 CHEVY TRAVERSE FOR PROBLEMS. THE VIN NUMBER OF MY VEHICLE IS NOT INCLUDED IN RECALL BUT SYMPTOMS ARE THE SAME AS VEHICLES THAT WERE RECALLED.
NHTSA ODI #11209301
100,000 miles · Oct 23, 2018
SteeringSuspensionVehicle Speed Control
DRIVERS SIDE 2ND ROW SEAT BELT DOES NOT ALWAYS STAY LATCHED. AT 100,000 MI POWER STEERING PUMP WENT, MONTH LATER LOST CONTROL OF STEERING, WHICH TURNED OUT TO BE THE RACK. 15 MONTHS LATER THE SEALS IN THE RACK HAVE BLOWN OUT AGAIN. THIS IS AN EXPENSIVE SAFETY ISSUE! THE DEALER DID NOT SEE AN ISSUE AS HE LISTED 3 OTHER MAKES THAT…
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DRIVERS SIDE 2ND ROW SEAT BELT DOES NOT ALWAYS STAY LATCHED. AT 100,000 MI POWER STEERING PUMP WENT, MONTH LATER LOST CONTROL OF STEERING, WHICH TURNED OUT TO BE THE RACK. 15 MONTHS LATER THE SEALS IN THE RACK HAVE BLOWN OUT AGAIN. THIS IS AN EXPENSIVE SAFETY ISSUE! THE DEALER DID NOT SEE AN ISSUE AS HE LISTED 3 OTHER MAKES THAT HAVE THE SAME PROBLEM. AT $1400 PER REPAIR THIS SHOULD BE A RECALL TO KEEP MY FAMILY SAFE! ALSO INFORMED ONE FRONT STRUT HAS NO OIL AND THE OTHER IS LEAKING. MY CHEVROLET TRAVERSE IS A MONEY PIT. IT IS AN AUTOMATIC TRANSMISSION THAT ON AN INCLINE WILL CONTINUE TO COAST BACKWARDS UNTIL YOU EITHER BREAK OR GIVE IT GAS, THIS IS FROM DATE OF PURCHASE.
NHTSA ODI #11142161
87,045 miles · Mar 23, 2018
Power TrainSteeringSuspension
I TOOK MY CAR TO THE DEARLER IN WALDORF MARYLAND WHEN I WENT TO PICK UP MY CAR I NOTICED THE FRONT END WAS DOWN, I DROVE LIKE I WAS ON A TRACTOR. IT WAS NOT THIS WAY WHEN I DROPPED IT OFF. I HAVE 3 DIFFERENT PEOPLE THAT CAN VOUCH FOR THIS. THE DEALER SHIP NOR GM WILL GIVE ME AN ANSWER. THE ASST SER MGT SAID IF THE MECHANIC FAI…
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I TOOK MY CAR TO THE DEARLER IN WALDORF MARYLAND WHEN I WENT TO PICK UP MY CAR I NOTICED THE FRONT END WAS DOWN, I DROVE LIKE I WAS ON A TRACTOR. IT WAS NOT THIS WAY WHEN I DROPPED IT OFF. I HAVE 3 DIFFERENT PEOPLE THAT CAN VOUCH FOR THIS. THE DEALER SHIP NOR GM WILL GIVE ME AN ANSWER. THE ASST SER MGT SAID IF THE MECHANIC FAILED TO SAY SOMETHING HE APOLOGIZED . WHEN ON THE PHONE WITH GM THE DEALER SHIP WOULD NOT TALK TO ME ON THE PHONE FOR AN EXPLAINTION BUT SAID WE DID NOTHING TO YOUR CAR BUT WOULD NOT RALK ON THE PHONE ONLY PROVING TO BE HIDING SOMETHING OF THE TRUTH.
NHTSA ODI #11081125
70,500 miles · Mar 24, 2017
SteeringSuspension
I WAS INFORMED THAT MY STEERING SYSTEM IS FAILING IN MULTIPLE PARTS. THIS WAS NO SURPRISE TO THE MECHANIC WHO TOLD ME THIS IS A COMMON OCCURRENCE IN THESE VEHICLES. NOT ONLY IS THIS A COSTLY REPAIR BUT IT CAN ALSO BECOME A HAZARDOUS CONDITION DUE TO LOSS OF POWER STEERING.
NHTSA ODI #10968259
99,000 miles · Feb 8, 2016
Electronic Stability Control (esc)EngineSuspension
WHILE DRIVING OUR VEHICLE SOME SENSORS STARTING TO GO OFF AND WE STARTED LOSING POWER TO THE VEHICLE WHICH IN TURN CAUSED A HUGE AND VERY DANGEROUS SITUATION. THE TRAVERSE WE WERE DRIVING SHOWED A TRACTION CONTROL, SERVICE STABILITRAK SIGNAL. IT BEGAN TO LOSE POWER AND SLOW DOWN. IF WE WERE IN THE MIDDLE OF THE HIGHWAY WE WOU…
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WHILE DRIVING OUR VEHICLE SOME SENSORS STARTING TO GO OFF AND WE STARTED LOSING POWER TO THE VEHICLE WHICH IN TURN CAUSED A HUGE AND VERY DANGEROUS SITUATION. THE TRAVERSE WE WERE DRIVING SHOWED A TRACTION CONTROL, SERVICE STABILITRAK SIGNAL. IT BEGAN TO LOSE POWER AND SLOW DOWN. IF WE WERE IN THE MIDDLE OF THE HIGHWAY WE WOULD HAVE WRECKED, LUCKILY WE WERE NOT. I HAVE NOTICED THAT THIS HAS BEEN AN ISSUE ON MANY OTHER TRAVERSE'S AS WELL AS MANY OTHER VEHICLES WITHIN THE CHEVROLET LINEUP, YET THERE IS STILL NO RECALL. I AM NOT SURE WHAT NEEDS TO BE DONE OR IF SOMEONE REALLY NEEDS TO HURT BEFORE A RECALL IS MADE, BUT SOMEONE NEED TO MAKE THE RIGHT CALL BEFORE ANYONE GETS HURT WITH THIS ISSUE. I HAVE CONTACTED CHEVROLET AND THEY SAID IT IS A KNOW ISSUE BUT THERE IS NO RECALL FOR IT, WHAT NEEDS TO BE DONE TO MAKE THIS RECALL HAPPEN, DOES SOMEONE NEED TO SERIOUSLY GET HURT? IT ALSO APPEARS THAT THERE ARE NO FIXES FOR THIS ISSUE AND IT IS JUST COSTING OWNERS, MORE AND MORE MONEY TO GET REPAIRS THEY DON'T REALLY NEED. WHERE DO I GO FROM HERE?
NHTSA ODI #10824875
67,000 miles · Nov 7, 2014
EngineSteeringSuspension
JULY 2014 MY TRAVERSE HAD AROUND 67,000 MILES ON IT, AND IT HAD STARTED OVERHEATING. WE TOOK IT TO A CHEVROLET DEALERSHIP AND HAD THE ISSUE TAKEN CARE OF. WE HAD ALSO ASKED THEM TO ADDRESS THE RECALLS THAT WE HAD RECEIVED NOTICE ON.ONE ISSUE WAS FIXED, AND ON THE INVOICE THEY HAD MADE NOTE THAT THEY WOULD CONTACT US WHEN THE OTH…
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JULY 2014 MY TRAVERSE HAD AROUND 67,000 MILES ON IT, AND IT HAD STARTED OVERHEATING. WE TOOK IT TO A CHEVROLET DEALERSHIP AND HAD THE ISSUE TAKEN CARE OF. WE HAD ALSO ASKED THEM TO ADDRESS THE RECALLS THAT WE HAD RECEIVED NOTICE ON.ONE ISSUE WAS FIXED, AND ON THE INVOICE THEY HAD MADE NOTE THAT THEY WOULD CONTACT US WHEN THE OTHER RECALL PARTS WERE IN. FOR 2 MONTHS, NO PHONE CALL FROM THEM.WE HAD RECEIVED NO CALL THAT THE PARTS WERE IN.THEN THE END OF SEPTEMBER WHILE DRIVING BACK FROM THE COAST, I HEARD A NOISE THAT SOUNDED LIKE A CAP BEING CLICKED BY A TEEN. BLAMED MY NIECE, BUT AFTER READING THE LEGAL DOCUMENTS ON THE LAWSUIT, IT HAD TO HAVE BEEN THE SAME THING. THE NEXT ISSUE THAT WOULD BE WHAT I CONSIDER THE LAST STRAW WITH THIS VEHICLE.IN THE NEXT DAY OR SO, IT BECAME HARD TO TURN AT LOW SPEEDS.WE CHECKED STEERING FLUID, AND IT WAS LOW BUT NO WHERE NEAR EMPTY.WE ADDED ADDITIONAL FLUID AND THOUGHT THAT WAS THE FIX.THE STEERING ISSUE CONTINUED TO WORSEN.DRIVING INTO WORK I NEEDED TO TURN OFF THE MAIN HWY ONTO A ST., DURING THE MORNING RUSH HOUR.I WAS BARELY ABLE TO MAKE THE TURN. IT TOOK ALL I COULD DO TO TURN. WAS VERY SCARY, AND I WAS THANKFUL THAT OUR CHILDREN WERE NOT IN THE CAR.WHEN I ARRIVED TO WORK, I WAS UNABLE TO PULL INTO THE PARKING LOT OF THE OFFICE. I ENDED UP HAVING TO PARK ON THE ST DUE TO BEING UNABLE TO EFFECTIVELY TURN.WE TOOK THE TRAVERSE TO A DIFFERENT CHEVROLET DEALERSHIP TO FIND OUT THAT THE PUMP, RACK AND PINION, STRUT AND CV BOOT WERE FAILING. FOUND THIS TO BE VERY ODD, MOST OFTEN A CV BOOT WEARS OUT ON A VEHICLE WITH HIGHER MILES THAN THE 70,000MILES.COST TO REPAIR IS AT $2500.00, DUE TO CHEVROLET FOR THE NEGLECT. NOW WE ARE LOOKING FOR A DIFFERENT VEHICLE AND THEY ONLY WANT TO OFFER 14,000 TRADE IN?A $40,000 VEHICLE WORTH NEAR 1/4 OF WHAT WE HAVE PAID FOR IT IN ONLY 4 YEARS.IT IS NOW WORTH NOTHING, BUT I'M UPSIDE DOWN ON AN LOAN! *TR
NHTSA ODI #10653546
72,500 miles · Jul 8, 2014
SteeringSuspension
OUR TRAVERSE HAS A GROANING NOISE COMING FROM THE STEERING COLUMN AT SLOW SPEEDS. I HAD THE DEALERSHIP DIAGNOSE THE PROBLEM. THEY CAME BACK TELLING ME IT NEEDED A NEW STEERING RACK BECAUSE IT WILL GET WORSE AND POSSIBLY I WILL LOOSE MY POWER STEERING ENTIRELY WITHOUT WARNING. IN DOING SOME RESEARCH AND VISITING WITH REPAIR SHOPS…
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OUR TRAVERSE HAS A GROANING NOISE COMING FROM THE STEERING COLUMN AT SLOW SPEEDS. I HAD THE DEALERSHIP DIAGNOSE THE PROBLEM. THEY CAME BACK TELLING ME IT NEEDED A NEW STEERING RACK BECAUSE IT WILL GET WORSE AND POSSIBLY I WILL LOOSE MY POWER STEERING ENTIRELY WITHOUT WARNING. IN DOING SOME RESEARCH AND VISITING WITH REPAIR SHOPS IT IS EVIDENT THAT THIS IS A RECURRING ISSUE AND NEEDS TO BE RESOLVED BY GM WITH A SAFETY RECALL. GM HAS SINCE REDESIGNED THE DEFECT FOR NEWER MODEL CARS. I CAN ONLY HOPE THIS GETS RESOLVED SOON BEFORE THERE IS SERIOUS INJURY. *JS
NHTSA ODI #10609118
60,000 miles · Jun 26, 2014
SteeringSuspension
THE POWER STEERING PUMP FAILED. THERE HAS BEEN REPEATED GRINDING AND STEERING ISSUES OVER THE ENSUING 4,000 MILES (6 MO) SINCE THE REPLACEMENT. IT SEEMS THAT MANY OTHER OWNERS ARE EXPERIENCING THIS AT 40 - 60K MILES, PAST THE LIFETIME OF THE WARRANTY (3 YR / 36,000 MILES). *TR
NHTSA ODI #10606219
55,000 miles · May 15, 2014
SteeringSuspension
I PURCHASED MY GM VEHICLE FROM A DEALERSHIP IN SOUTH BURLINGTON, VERMONT, IN SEPTEMBER 2010. I HAVE DRIVEN IT FOR JUST THREE AND A HALF YEARS WITH JUST 55,000 MILES ON IT, AND NOW AFTER A ROUTINE SERVICE VISIT (LUBE OIL AND FILTER, TRANSMISSION FLUID, AIR FILTER, AND WINTER TIRE CHANGE) I AM NOW BEING TOLD THAT THE STEERING RAC…
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I PURCHASED MY GM VEHICLE FROM A DEALERSHIP IN SOUTH BURLINGTON, VERMONT, IN SEPTEMBER 2010. I HAVE DRIVEN IT FOR JUST THREE AND A HALF YEARS WITH JUST 55,000 MILES ON IT, AND NOW AFTER A ROUTINE SERVICE VISIT (LUBE OIL AND FILTER, TRANSMISSION FLUID, AIR FILTER, AND WINTER TIRE CHANGE) I AM NOW BEING TOLD THAT THE STEERING RACK AND FRONT STRUTS ARE LEAKING AND WILL COST $2,262 TO REPAIR. ABSURD. I WAS TOLD THAT IT'S A SAFETY ISSUE AND MUST BE DONE BECAUSE MY CAR WILL NOW NOT PASS INSPECTION. I HAVE NEVER HAD TO SPEND THAT MUCH MONEY ON A CAR REPAIR, MUCH LESS A CAR THAT IS RELATIVELY NEW WITH SO FEW MILES ON IT. IN ADDITION, ON A SIDE NOTE, MY CHECK ENGINE LIGHT IS NOW ON AFTER THE DEALERSHIP COMPLETED THE AIR BAG RECALL ON THE VEHICLE. BECAUSE MY HUSBAND AND I WERE SO SHOCKED AT THE STEERING RACK AND STRUT QUOTE, I DECIDED TO DO SOME RESEARCH AND HAVE NOW DISCOVERED IT'S A VERY COMMON PROBLEM IN THESE VEHICLES, AND THERE IS A CLASS ACTION LAWSUIT OUT OF CALIFORNIA. GENERAL MOTORS HAS ALLEGEDLY BEEN AWARE OF THIS PROBLEM FOR SEVERAL YEARS AND CONTINUES TO SELL THE VEHICLE. I HAVE FOUR CHILDREN IN MY CAR, AND ALTHOUGH THE SERVICE TECHNICIAN TOLD ME THAT MY CAR IS SAFE TO DRIVE UNTIL I NEED IT INSPECTED IN AUGUST, AFTER ALL I HAVE RESEARCHED, I AM AFRAID MY STEERING WILL GIVE OUT ON THE HIGHWAY. I TRULY HOPE THAT SOMETHING WILL BE DONE TO ADDRESS THIS APPARENTLY WIDESPREAD SAFETY DEFECT IN THESE CARS. *TR
NHTSA ODI #10588556
60,000 miles · Feb 4, 2014
SteeringSuspension
CAR BEGAN TO EMIT A GROAN NOISE WHILE TURNING AND ONLY GOT WORSE FROM THERE. TODAY LEAKING P/S FLUID A PLENTY. DEALERSHIP RELATES NEED FOR NEW POWER STEERING PUMP AND STEERING RACK ALONG WITH AN ALIGNMENT. TOTAL ESTIMATED COST: $1625.00. *TR
NHTSA ODI #10562818
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Aug 12, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES. THE SECOND ROW SEAT SIDE TRIM SHIELD RESTRICTS THE UPWARD ROTATION OF THE SAFETY BELT BUCKLE WHEN THE SEAT BACK IS RETURNED TO A SEATING POSITION AFTER BEING FOLDED FLAT. IF THE BUCKLE CONTACTS THE SEAT FRAME, ADDITIONAL EFFORT IS REQUIRED TO RETURN THE SEAT TO A SEATING POSITION. IF SUFFICIENT FORCE IS APPLIED, THE BUCKLE COVER COULD BE PUSHED DOWN THE STRAP, EXPOSING AND PARTIALLY DEPRESSING THE RED RELEASE BUTTON.
Consequence & remedy
Consequence: THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.
Remedy: DEALERS WILL MODIFY THE SECOND ROW SEAT SIDE TRIM SHIELDS. IF A SAFETY BELT BUCKLE IS DAMAGED, DEALERS WILL REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, BUICK AT 1-866-608-8080, GMC AT 1-866-996-9463, AND SATURN AT 1-800-972-8876, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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