NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
669 reports59,000 miles · Feb 10, 2014
Steering
MY SPOUSE WAS DRIVING THE CAR AND TRIED TO MAKE A TURN AT AN INTERSECTION AND ALMOST HIT THE CAR IN THE ONCOMING LANE BECAUSE THE STEERING BECAME VERY DIFFICULT. MANAGED TO DRIVE THE CAR INTO A PARKING LOT WHERE THE PROBLEM CAME AND WENT, EVENTUALLY JUST HAD IT TOWED TO A MECHANIC. THE CAR DID NOT EXHIBIT THE PROBLEM FOR THE ME…
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MY SPOUSE WAS DRIVING THE CAR AND TRIED TO MAKE A TURN AT AN INTERSECTION AND ALMOST HIT THE CAR IN THE ONCOMING LANE BECAUSE THE STEERING BECAME VERY DIFFICULT. MANAGED TO DRIVE THE CAR INTO A PARKING LOT WHERE THE PROBLEM CAME AND WENT, EVENTUALLY JUST HAD IT TOWED TO A MECHANIC. THE CAR DID NOT EXHIBIT THE PROBLEM FOR THE MECHANIC SO HE COULD NOT DIAGNOSE THE PROBLEM. NOW WE ARE AFRAID TO DRIVE THE CAR. *TR
NHTSA ODI #10563717
75,000 miles · Feb 10, 2014
Electronic Stability Control (esc)EngineVehicle Speed Control
DRIVING TO OUR WORK CHRISTMAS PARTY ON THE HWY THEN SUDDENLY 3 CHIMES AND "TRACTION CONTROL OFF, SERVICE STEADILY TRACK, ENGINE POWER REDUCED" SHOWS ON DASH BOARD. WE PULL OVER TO THE NEAREST SAFE LOCATION. TURN THE VEHICLE OFF FOR ABOUT 5 MIN. THEN START AGAIN, WE DRIVE 5 MILES THEN THE EXACT SAME THING AGAIN. WE END UP HAV…
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DRIVING TO OUR WORK CHRISTMAS PARTY ON THE HWY THEN SUDDENLY 3 CHIMES AND "TRACTION CONTROL OFF, SERVICE STEADILY TRACK, ENGINE POWER REDUCED" SHOWS ON DASH BOARD. WE PULL OVER TO THE NEAREST SAFE LOCATION. TURN THE VEHICLE OFF FOR ABOUT 5 MIN. THEN START AGAIN, WE DRIVE 5 MILES THEN THE EXACT SAME THING AGAIN. WE END UP HAVING TO PULL OVER ANOTHER 4 TIMES BEFORE WE REACH OUR DESTINATION. NEXT DAYTOOK IT IN TO CHEVY DEALERSHIP, CHARGED ME 100 DIAGNOSTIC FEE. TOLD ME IT WAS THROTTLE BODY NEEDED REPLACING , AND SPARKPLUGS AND INJECTORS NEEDS CHANGED. TOTAL WAS GOING TO BE ABOUT $1200, I DECLINED BECAUSE I WAS TOLD I HAD "BUMPER TO BUMPER" EXTENDED WARRANTY. COME TO FIND OUT NONE OF THE REPAIRS WERE COVERED BY THIS "BUMPER TO BUMPER" WARRANTY. THIS IS DEFINITELY A PROBLEM THAT IS FOUND ON A LOT OF CHEVY VEHICLES AND NEEDS TO BE TAKEN CARE OF. WE SPEND SO MUCH MONEY ON THESE VEHICLES FOR CHEVY NOT TO ACCEPT THERE IS OBVIOUSLY A SAFETY CONCERN HERE, AND THEY NEED TO BE RESPONSIBLE.....FIRST AND LAST GM VEHICLE WE WILL EVER OWN FOR SURE. *TR
NHTSA ODI #10563660
87,000 miles · Feb 7, 2014
Steering
I PURCHASED A 2010 TRAVERSE LS BRAND NEW FROM A DEALER AND AM NOW HAVING SERIOUS ISSUES WITH THE STEERING LOCKING UP. MY WIFE WAS DRIVING THE TRAVERSE INTO OUR NEIGHBORHOOD, AS SHE TURNED OFF THE MAIN STREET INTO THE NEIGHBORHOOD THE STEERING LOCKED AND SHE COULD NOT COME OUT OF THE TURN. SHE HAD TO ALMOST STOP THE VEHICLE COM…
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I PURCHASED A 2010 TRAVERSE LS BRAND NEW FROM A DEALER AND AM NOW HAVING SERIOUS ISSUES WITH THE STEERING LOCKING UP. MY WIFE WAS DRIVING THE TRAVERSE INTO OUR NEIGHBORHOOD, AS SHE TURNED OFF THE MAIN STREET INTO THE NEIGHBORHOOD THE STEERING LOCKED AND SHE COULD NOT COME OUT OF THE TURN. SHE HAD TO ALMOST STOP THE VEHICLE COMPLETELY FOR THE STEERING TO UNLOCK SO SHE COULD CONTINUE. SHE ALMOST HIT A PARKED CAR AND WAS ALMOST STRUCK BY ANOTHER CAR AS SHE HAD TO STOP HALF WAY THROUGH HER TURN TO UNLOCK THE STEERING. THE PROBLEM ONLY CONTINUED TO WORSEN, STEERING LOCKING MORE OFTEN AND CAUSING NUMEROUS NEAR MISSES. ALMOST STRIKING CARS, BUILDINGS, FENCES AND CURBS. IT MOSTLY HAPPENS AT SLOWER SPEEDS, 35MPH OR LESS AND HAS CAUSED US TO HIT OUR GARAGE TRYING TO PULL IN OR OUT. IT HAS, HOWEVER HAPPENED A FEW TIMES AT HIGHER SPEEDS WHILE DRIVING THROUGH CURVES ON THE HIGHWAY AND CITY STREETS, 45-70 MPH. WAS TAKEN TO THE DEALER IN DECEMBER 2013 AND DIAGNOSED AS RACK AND PINION ISSUE. RACK AND PINION HAS BEEN REPLACED TWICE(NOT UNDER WARRANTY) AND THE PROBLEM STILL EXISTS. I HAVE DONE RESEARCH ONLINE LINE AND THIS IS HAPPENING TO MANY PEOPLE THAT OWN TRAVERSE, ACADIA, ENCLAVE AND OUTLOOKS ALL WITH THE SAME STEERING COMPONENTS. SOMETHING NEEDS TO BE DONE TO GET GM TO RECTIFY THIS ISSUE BEFORE SOMEONE HAS TO DIE OR BE SERIOUSLY INJURED DUE TO THIS PROBLEM. *TR
NHTSA ODI #10563373
22,000 miles · Feb 4, 2014
Steering
THE 19 OF JANUARY 2014 I WAS TURNING LEFT ON AN INTERSECTION AND MY CHEVY TRAVERSE STARTED TO MAKE A NOISE WHEN I TURN LEFT. SINCE THEN IS GETTING CONSTANT EVERY TIME I TURN LEFT. IT SOUND LIKE A STEERING GEAR. *TR
NHTSA ODI #10562974
60,000 miles · Feb 4, 2014
SteeringSuspension
CAR BEGAN TO EMIT A GROAN NOISE WHILE TURNING AND ONLY GOT WORSE FROM THERE. TODAY LEAKING P/S FLUID A PLENTY. DEALERSHIP RELATES NEED FOR NEW POWER STEERING PUMP AND STEERING RACK ALONG WITH AN ALIGNMENT. TOTAL ESTIMATED COST: $1625.00. *TR
NHTSA ODI #10562818
80,000 miles · Feb 3, 2014
Steering
TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING BETWEEN 3-5 MPH, THE POWER STEERING MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME STIFF. THE FAILURE WAS RECURRING. THE VEHICLE WAS REPAIRED BY BOTH AN INDEPENDENT MECHANIC AND AN AUTHORIZED DEALER, WHO BOTH FLUSHED THE STEERING BUT T…
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TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING BETWEEN 3-5 MPH, THE POWER STEERING MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME STIFF. THE FAILURE WAS RECURRING. THE VEHICLE WAS REPAIRED BY BOTH AN INDEPENDENT MECHANIC AND AN AUTHORIZED DEALER, WHO BOTH FLUSHED THE STEERING BUT TO NO AVAIL. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 80,000.
NHTSA ODI #10562671
42,300 miles · Jan 29, 2014
Electronic Stability Control (esc)EngineVehicle Speed Control
I WAS DRIVING ON THE EXPRESSWAY AT A SPEED OF 55MPH WHEN I HEARD A DING SOUND, MY STABILITRAK LIGHT CAME ON AND THE DASH BOARD READ "SERVICE STABILITRAK". ANOTHER DING SOUND WAS MADE AND MY DASH BOARD THEN READ "ENGINE REDUCING SPEED" AND MY SUV IMMEDIATELY BEGAN TO REDUCE MY SPEED TO 25MPH.. IMMEDIATELY HAD TO GET OVER TO THE…
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I WAS DRIVING ON THE EXPRESSWAY AT A SPEED OF 55MPH WHEN I HEARD A DING SOUND, MY STABILITRAK LIGHT CAME ON AND THE DASH BOARD READ "SERVICE STABILITRAK". ANOTHER DING SOUND WAS MADE AND MY DASH BOARD THEN READ "ENGINE REDUCING SPEED" AND MY SUV IMMEDIATELY BEGAN TO REDUCE MY SPEED TO 25MPH.. IMMEDIATELY HAD TO GET OVER TO THE SIDE SO THAT NO OTHER CARS OR TRUCKS WOULD CRASH INTO ME.. I DROVE IT FOR ANOTHER WEEK AND THE SAME THING HAPPENED AGAIN WHILE PULLING OUT OF MY PARKING LOT. TOOK TO DEALER AND BEHOLD THEY TOLD ME IT WAS THE THROTTLE BODY THE SAME THAT OTHERS ONLINE WERE TOLD. AND YES JUST AS OTHERS HAVE MENTIONED ONLINE, ITS NOT COVERED UNDER THE POWER TRAIN WARRANTY ALTHOUGH IT REDUCES YOUR ENGINE POWER. MANY HAVE HAD THE THROTTLE BODY REPLACED ONLY TO HAVE THE SAME PROBLEM HAPPEN AGAIN A FEW MONTHS LATER. THIS IS HAPPENING TO NUMEROUS AMOUNTS OF PEOPLE THAT HAVE GM CARS, SUV'S, AND TRUCKS. THIS CAN NOT BE A COINCIDENCE THAT THIS MANY PEOPLE HAVE HAD THE SAME SCENARIO AND PROBLEM HAPPEN TO THEM. THIS IS A VERY DANGEROUS SITUATION TO BE ON AN EXPRESSWAY AND HAVE YOUR SPEED BE REDUCE IMMEDIATELY. I HAD MY KIDS IN THE CAR AND EVEN THEY WERE SCARED OF WHAT OCCURRED. THIS IS VERY DANGEROUS WHEN YOU HAVE TRUCKS AND SEMI'S DRIVING BEHIND YOU, THEY CAN NOT STOP THAT FAST. DOES SOMEONE HAVE TO DIE IN AN ACCIDENT BEFORE THERE IS A RECALL ON THIS MATTER?? *TR
NHTSA ODI #10562048
84,000 miles · Jan 23, 2014
Steering
WHILE TURNING THE VEHICLE AT RELATIVELY LOW SPEEDS (UNDER 25 MPH) THE STEERING WOULD SUDDENLY LOCK UP AND BECOME VERY HARD TO TURN. THE PROBLEM WAS SOMEWHAT INTERMITTENT CREATING A MORE DANGEROUS SITUATION AS THE STEERING WHEEL WOULD BE VERY HARD TO TURN AND SUDDENLY GET EASIER AND THEN HARD AGAIN CAUSING OVER-COMPENSATION IN MI…
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WHILE TURNING THE VEHICLE AT RELATIVELY LOW SPEEDS (UNDER 25 MPH) THE STEERING WOULD SUDDENLY LOCK UP AND BECOME VERY HARD TO TURN. THE PROBLEM WAS SOMEWHAT INTERMITTENT CREATING A MORE DANGEROUS SITUATION AS THE STEERING WHEEL WOULD BE VERY HARD TO TURN AND SUDDENLY GET EASIER AND THEN HARD AGAIN CAUSING OVER-COMPENSATION IN MID TURN. THE PROBLEM WAS DIAGNOSED AS THE "STEERING RACK BINDING" AND ULTIMATELY RESULTED IN THE REPLACEMENT OF THE STEERING RACK AND THE POWER STEERING PUMP. *TR
NHTSA ODI #10561126
78,000 miles · Jan 22, 2014
Steering
MY 2010 CHEVY TRAVERSE IS VERY HARD TO TURN AND IS NOW MAKING A HORRIBLE NOISE AND IS MESSING WITH THE GAS INTAKE... IT IS VERY HAZARDOUS NOT BEING ABLE TO TURN WHEN YOU NEED TO TURN. I HAVE RESEARCHED IT ONLINE AND FOUND AN ABUNDANT OF PEOPLE WITH THE SAME PROBLEM. *TR
NHTSA ODI #10561046
60,000 miles · Jan 19, 2014
Steering
AT ABOUT 53000 MILES MY WIFE STARTED TO NOTICE A SMALL INTERMITTENT WHINING SOUND COMING FROM THE FRONT END. NOW WE LOOSE STEERING AT LOW SPEEDS LIKE TURNING A CORNER( VERY DANGEROUS). IT IS GOING TO THE DEALER ON MONDAY, I AM GUESSING WE WILL NEED A NEW RACK AND PINION. *TR
NHTSA ODI #10560569
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Aug 12, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES. THE SECOND ROW SEAT SIDE TRIM SHIELD RESTRICTS THE UPWARD ROTATION OF THE SAFETY BELT BUCKLE WHEN THE SEAT BACK IS RETURNED TO A SEATING POSITION AFTER BEING FOLDED FLAT. IF THE BUCKLE CONTACTS THE SEAT FRAME, ADDITIONAL EFFORT IS REQUIRED TO RETURN THE SEAT TO A SEATING POSITION. IF SUFFICIENT FORCE IS APPLIED, THE BUCKLE COVER COULD BE PUSHED DOWN THE STRAP, EXPOSING AND PARTIALLY DEPRESSING THE RED RELEASE BUTTON.
Consequence & remedy
Consequence: THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.
Remedy: DEALERS WILL MODIFY THE SECOND ROW SEAT SIDE TRIM SHIELDS. IF A SAFETY BELT BUCKLE IS DAMAGED, DEALERS WILL REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, BUICK AT 1-866-608-8080, GMC AT 1-866-996-9463, AND SATURN AT 1-800-972-8876, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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