NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
669 reports102,000 miles · Aug 10, 2015
Steering
TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE POWER STEERING SEIZED AND BECOME DIFFICULT TO MANEUVER WHEN MAKING A RIGHT OR LEFT TURNED. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS DRIVEN. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTUR…
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TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE POWER STEERING SEIZED AND BECOME DIFFICULT TO MANEUVER WHEN MAKING A RIGHT OR LEFT TURNED. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS DRIVEN. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 102,000.
NHTSA ODI #10747502
67,712 miles · Jul 31, 2015
Electrical System
I WAS DRIVING AND ALL OF A SUDDEN AIR CONDITIONER STOPPED BLOWING COLD AIR, TRACTION LIGHT CAME OTHE STABILITY LIMESSAGE CAME ON AS WELL SAYING OFFN, CHECK ENGINE LIGHT CAME ON, BATTERY GAUGE WENT WAY DOWN, WATER GAUGE SHOWED NO WATER LEVEL, GAS GAUGE SHOWED NO GAS, I STOPPED TO GET GAS AND THEN CAR WOULD NOT START, KEPT TRYING …
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I WAS DRIVING AND ALL OF A SUDDEN AIR CONDITIONER STOPPED BLOWING COLD AIR, TRACTION LIGHT CAME OTHE STABILITY LIMESSAGE CAME ON AS WELL SAYING OFFN, CHECK ENGINE LIGHT CAME ON, BATTERY GAUGE WENT WAY DOWN, WATER GAUGE SHOWED NO WATER LEVEL, GAS GAUGE SHOWED NO GAS, I STOPPED TO GET GAS AND THEN CAR WOULD NOT START, KEPT TRYING TO START IT, FINALLY TURNED ON BUT ALL GAUGES WERE CRAZY. TOOK THE CAR RIGHT TO WALDORF CHEVROLET ON 2298 CRAIN HWY IN WALDORF, MD. THE DEALER COULDN'T EVEN GET THE CAR STARTED AGAIN AFTER I TURNED THE CAR OFF. NEVER HAPPENED BEFORE THEY CHECKED OUT THE CAR AND CALLED ME AROUND 12:00 PM AND SAID YOU COMPUTER BOARD NEEDS TO BE REPLACED IS COMPLETELY SHOT. AFTER READING SEVERAL CHEVY TRAVERSES HAVE THE SAME ISSUE. THIS NEEDS TO BE A RECALL TOO MANY WITH THE SAME ISSUE. ITS AN EXPENSIVE ISSUE AT THAT . I TRULY BELIEVE THIS MODEL OF CAR IS A WASTE OF MONEY. I GUESS I SHOULD OF BOUGHT A TOYOTA 5 YEARS AGO...
NHTSA ODI #10745448
Mileage unknown · Jul 24, 2015
Electronic Stability Control (esc)Service Brakes
TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. WHILE DRIVING APPROXIMATELY 50 MPH, THE ABS AND ELECTRONIC STABILITY CONTROL WARNING INDICATORS ILLUMINATED. THE CONTACT PULLED OVER AND POWERED THE VEHICLE OFF AND BACK ON. THE VEHICLE RESUMED NORMAL OPERATION. THE FAILURE OCCURRED MULTIPLE TIMES DURING THE DAY. THE VEHICLE WAS TA…
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TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. WHILE DRIVING APPROXIMATELY 50 MPH, THE ABS AND ELECTRONIC STABILITY CONTROL WARNING INDICATORS ILLUMINATED. THE CONTACT PULLED OVER AND POWERED THE VEHICLE OFF AND BACK ON. THE VEHICLE RESUMED NORMAL OPERATION. THE FAILURE OCCURRED MULTIPLE TIMES DURING THE DAY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STABILITY TRACTION SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA ODI #10743319
69,460 miles · Jul 23, 2015
Steering
THE VEHICLE HAD BEEN MAKING A HIGH PITCHED SQUEAKING NOISE FOR ABOUT A WEEK BUT ONLY WHEN I SLOWED TO A STOP AND BEGAN TO SPEED UP. TODAY AS I SLOWED TO MAKE A TURN THE POWER STEERING WENT OUT. BECAUSE I WAS ABOUT THIRTY MILES FROM HOME I HAD NO CHOICE BUT TO DRIVE IT HOME. WHEN I WAS ON MAIN ROADS GOING ABOUT 55MPH, THE PROBLEM…
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THE VEHICLE HAD BEEN MAKING A HIGH PITCHED SQUEAKING NOISE FOR ABOUT A WEEK BUT ONLY WHEN I SLOWED TO A STOP AND BEGAN TO SPEED UP. TODAY AS I SLOWED TO MAKE A TURN THE POWER STEERING WENT OUT. BECAUSE I WAS ABOUT THIRTY MILES FROM HOME I HAD NO CHOICE BUT TO DRIVE IT HOME. WHEN I WAS ON MAIN ROADS GOING ABOUT 55MPH, THE PROBLEM SEEMED TO BE GOING AWAY, BUT EACH TIME I SLOWED TO MAKE A TURN, THE VEHICLE'S POWER STEERING WOULD GO OUT. I WENT ONLINE AND FOUND THAT THIS WAS A COMMON COMPLAINT FOR CHEVY TRAVERSE OWNERS AND THAT THEY ALL SEEM TO BE OCCURRING AROUND 70,000 MILES. WITH ALL THE CONTROVERSY OVER THE MILLIONS OF GM VEHICLES RECALLED FOR POWER STEERING PROBLEMS RESULTING IN ACCIDENTS I AM VERY UPSET THAT THESE VEHICLES WERE NOT AMONG THEM.
NHTSA ODI #10736155
116,100 miles · Jul 21, 2015
Steering
I WAS PULLING INTO A PARKING PLACE WHEN THE CAR JUST WOULD NOT TURN. THE POWER STEERING WENT COMPLETELY OUT. I ALMOST HIT THE CAR ALREADY PARKED AND THE GENTLEMAN GETTING OUT OF THE PASSENGER SIDE OF THE CAR. I PROFUSELY APOLOGIZED AND BACKED THE CAR OUT OF THE GENERAL AREA. I THEN MOVED TO THE BACK OF THE PARKING LOT TO TRY TO…
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I WAS PULLING INTO A PARKING PLACE WHEN THE CAR JUST WOULD NOT TURN. THE POWER STEERING WENT COMPLETELY OUT. I ALMOST HIT THE CAR ALREADY PARKED AND THE GENTLEMAN GETTING OUT OF THE PASSENGER SIDE OF THE CAR. I PROFUSELY APOLOGIZED AND BACKED THE CAR OUT OF THE GENERAL AREA. I THEN MOVED TO THE BACK OF THE PARKING LOT TO TRY TO FIGURE OUT WHAT HAD HAPPENED. WHEN THE CAR OPERATED AT NORMAL SPEED, THERE WAS NO ISSUE WITH THE STEERING. WHEN THE CAR OPERATED AT THE SPEED OF APPROXIMATELY 5 MPH, THE POWER STEERING WENT COMPLETELY OUT. WHEN I LOOKED ON THE INTERNET, I SAW THE MANY PEOPLE WHO WERE EXPERIENCING THE SAME HAZARD. I AM EXTREMELY HAPPY THAT MY WIFE WAS NOT DRIVING OUR FOUR CHILDREN IN THE CAR. AT THE TIME, I WAS DRIVING WITH THREE OF THE CHILDREN AND I WAS EXTREMELY SHAKEN BY THE ENTIRE SITUATION. I AM HOPING THAT SOMEONE CAN EXPLAIN WHY A DEFECT SUCH AS THIS WAS NOT RECALLED OR, AT THE LEAST, PLACED ON A PUBLIC KNOWLEDGE BANK. IT IS A VERY DANGEROUS ISSUE THAT SHOULD BE PUBLIC KNOWLEDGE. I SERIOUSLY THINK THE PUBLIC SHOULD HAVE KNOWLEDGE OF THIS COMING FROM THE ACTUAL DEALERSHIP WITH, AT THE LEAST, A PHONE CALL OR LETTER INFORMING OF THE HAZARD....UPDATED 09/22/15 *BF UPDATED 12/05/2017*CN
NHTSA ODI #10735608
67,700 miles · Jul 16, 2015
Engine
CAR WAS PARKED AND RUNNING, TURNED OFF THE KEY AND PULLED IT OUT OF IGNITION AND THE CAR STAYED RUNNING. HAD TO PUT KEY BACK IN AND TURN 'ON', THEN TURNED OFF AND IT TURNED OFF THE WAY IT SHOULD. CONCERNED HOW THIS WILL AFFECT MY STEERING/ELECTRICAL/BRAKES/ AND ANYTHING ELSE THAT THE IGNITION AFFECTS.
NHTSA ODI #10734480
65,000 miles · Jul 13, 2015
Steering
I BROUGHT MY 2010 CHEVY TRAVERSE IN TO THE DEALER FOR REPAIR WORK. I PREVIOUSLY HAD RECEIVED A SERVICE BULLETIN 14329A WHICH WAS FOR A DEFECTIVE POWER STEERING PUMP. DURING THE COURSE OF THE SERVICE, THE DEALER LET ME KNOW THAT DUE TO THE POWER STEERING PUMP BEING DEFECTIVE, THE STEERING RACK PUMP WAS ALSO NEEDING REPAIR. GM TOO…
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I BROUGHT MY 2010 CHEVY TRAVERSE IN TO THE DEALER FOR REPAIR WORK. I PREVIOUSLY HAD RECEIVED A SERVICE BULLETIN 14329A WHICH WAS FOR A DEFECTIVE POWER STEERING PUMP. DURING THE COURSE OF THE SERVICE, THE DEALER LET ME KNOW THAT DUE TO THE POWER STEERING PUMP BEING DEFECTIVE, THE STEERING RACK PUMP WAS ALSO NEEDING REPAIR. GM TOOK CARE OF THE POWER STEERING PUMP BUT NOT THE RACK PUMP AS THE RACK PUMP DID NOT HAVE A FORMAL SERVICE BULLETIN OUT YET. IT IS DISAPPOINTING TO ME THAT THIS WOULD NOT BE TAKEN CARE OF BY GM AS THE POWER STEERING PUMP BEING DEFECTIVE CAUSED THE RACK PUMP TO ALSO BE. I WOULD LIKE TO SEE A SERVICE BULLETIN COME OUT ON THE STEERING RACK PUMP AS MANY, MANY OTHERS ARE IN THE SAME SITUATION AS MYSELF.
NHTSA ODI #10733694
90,000 miles · Jul 10, 2015
Electrical SystemVehicle Speed Control
TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. WHILE DRIVING APPROXIMATELY 60 MPH, AN UNKNOWN WARNING LIGHT ILLUMINATED AND THE VEHICLE'S SPEED REDUCED. THE VEHICLE WOULD NOT ACCELERATE. THE CONTACT STATED THAT THE ENGINE STALLED AND WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS UNKNOWN HAT …
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TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. WHILE DRIVING APPROXIMATELY 60 MPH, AN UNKNOWN WARNING LIGHT ILLUMINATED AND THE VEHICLE'S SPEED REDUCED. THE VEHICLE WOULD NOT ACCELERATE. THE CONTACT STATED THAT THE ENGINE STALLED AND WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS UNKNOWN HAT NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. THE VIN WAS NOT AVAILABLE.
NHTSA ODI #10733169
Mileage unknown · Jul 8, 2015
Unknown Or Other
WHEN VEHICLE WAS BOUGHT PASSENGER SIDE WINDOW WAS LOOSE. BROWN-DAUB CHEVY SAID THEY WOULD FIX IT AND THEY SEEMED TO HAVE. TWO MONTHS LATER WHEN WE CLOSED THE DOOR THE WINDOW SHATTERED IN ITS FRAME. IT HAD TO BE BROKEN OUT AND REPLACED AND WHEN TECH WHO REMOVED IT FIXED IT HE SAID THE BOLTS HOLDING THE WINDOW WERE LOOSE. A COUPL…
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WHEN VEHICLE WAS BOUGHT PASSENGER SIDE WINDOW WAS LOOSE. BROWN-DAUB CHEVY SAID THEY WOULD FIX IT AND THEY SEEMED TO HAVE. TWO MONTHS LATER WHEN WE CLOSED THE DOOR THE WINDOW SHATTERED IN ITS FRAME. IT HAD TO BE BROKEN OUT AND REPLACED AND WHEN TECH WHO REMOVED IT FIXED IT HE SAID THE BOLTS HOLDING THE WINDOW WERE LOOSE. A COUPLE WEEKS LATER WE NOTICED WHEN WE LEFT THE WINDOW DOWN A LITTLE AND CLOSED THE DOOR THE WINDOW WOULD SHAKE. NO ONE SLAMS THE CAR DOORS. NOW BOTH MY FRONT WINDOWS SHAKE IF THEY ARE LEFT OPEN EVEN A SMALL AMOUNT. CLEARY PAYING FOR A NEW WINDOW WAS NOT THE ANSWER, THE BOLTS IN THE DOORS AREN'T ANY GOOD.
NHTSA ODI #10732611
65,000 miles · Jul 6, 2015
Steering
IN SEPTEMBER OF LAST YEAR OUR 2010 CHEVY TRAVERSE STARTED GETTING HARD TO TURN LEFT OR RIGHT AND I HAVE RESEARCHED THE PROBLEM AND I CAN NOT AFFORD 1200.00 DOLLARS TO FIX THE PROBLEM WHICH SEEMS LIKE IT IS THE POWER STEERING PUMP. AT THIS POINT WE HAVE NO POWER STEERING ABOUT 90 % OF THE TIME. IT IS GETTING DANGEROUS AT THIS POI…
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IN SEPTEMBER OF LAST YEAR OUR 2010 CHEVY TRAVERSE STARTED GETTING HARD TO TURN LEFT OR RIGHT AND I HAVE RESEARCHED THE PROBLEM AND I CAN NOT AFFORD 1200.00 DOLLARS TO FIX THE PROBLEM WHICH SEEMS LIKE IT IS THE POWER STEERING PUMP. AT THIS POINT WE HAVE NO POWER STEERING ABOUT 90 % OF THE TIME. IT IS GETTING DANGEROUS AT THIS POINT AND I DON'T KNOW WHAT WE WILL DO THIS WINTER IF WE START TO SLIDE WE WOULD BE UNABLE TO STEER FAST ENOUGH TO KEEP FROM WRECKING. WE NEED THIS CAR. OTHER THAN THE STEERING, I LOVE THIS CAR.
NHTSA ODI #10732052
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Aug 12, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES. THE SECOND ROW SEAT SIDE TRIM SHIELD RESTRICTS THE UPWARD ROTATION OF THE SAFETY BELT BUCKLE WHEN THE SEAT BACK IS RETURNED TO A SEATING POSITION AFTER BEING FOLDED FLAT. IF THE BUCKLE CONTACTS THE SEAT FRAME, ADDITIONAL EFFORT IS REQUIRED TO RETURN THE SEAT TO A SEATING POSITION. IF SUFFICIENT FORCE IS APPLIED, THE BUCKLE COVER COULD BE PUSHED DOWN THE STRAP, EXPOSING AND PARTIALLY DEPRESSING THE RED RELEASE BUTTON.
Consequence & remedy
Consequence: THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.
Remedy: DEALERS WILL MODIFY THE SECOND ROW SEAT SIDE TRIM SHIELDS. IF A SAFETY BELT BUCKLE IS DAMAGED, DEALERS WILL REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, BUICK AT 1-866-608-8080, GMC AT 1-866-996-9463, AND SATURN AT 1-800-972-8876, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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