WE ARE HAVING THE SAME PROBLEMS AND ISSUES THAT SO MANY OTHER OWNERS HAVE LISTED ON THE SITE. THE POWER STEERING GOES OUT AT RANDOM TIMES WITH NO SET PATTERN, RHYME, OR REASON. HOWEVER, AS MANY OTHERS HAVE NOTED, IT SEEMS TO MOSTLY OCCUR AT LOW SPEEDS(LESS THAN 25 MPH), GOING INTO CURVES, AND PARKING LOTS. OURS BEGAN TO DO TH…
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WE ARE HAVING THE SAME PROBLEMS AND ISSUES THAT SO MANY OTHER OWNERS HAVE LISTED ON THE SITE. THE POWER STEERING GOES OUT AT RANDOM TIMES WITH NO SET PATTERN, RHYME, OR REASON. HOWEVER, AS MANY OTHERS HAVE NOTED, IT SEEMS TO MOSTLY OCCUR AT LOW SPEEDS(LESS THAN 25 MPH), GOING INTO CURVES, AND PARKING LOTS. OURS BEGAN TO DO THIS ABOUT THREE MONTHS AGO. THE MOST FRIGHTENING EVENT OCCURRED WHEN MY WIFE WAS DRIVING WITH OUR THREE YOUNG CHILDREN AND THE STEERING BECAME SO STIFF AND UNRESPONSIVE WHILE NEGOTIATING A CURVE ON THE HIGHWAY SHE NEARLY VEERED OFF THE ROAD. I TOOK THE TRAVERSE TO A CERTIFIED INDEPENDENT MECHANIC THAT I HAVE USED FOR 20 YEARS AND TRUST COMPLETELY, HE COULD FIND NO PROBLEMS. THE COMPUTER CODES CAME BACK SHOWING NO ISSUES AND THE POWER STEERING FLUID WAS AT RECOMMENDED LEVELS. THIS IS A MAJOR HAZARD THAT NEEDS TO BE ADDRESSED IMMEDIATELY BEFORE SOMEONE IS SERIOUSLY INJURED. THERE IS OBVIOUSLY A FLAW SOMEWHERE WITH THE VAST NUMBER OF COMPLAINTS THAT HAVE BEEN FILED. I NOTICED A PATTERN OF SO MANY OWNERS TAKING THE TRAVERSE TO A DEALER TO HAVE EITHER THE POWER STEERING AND/OR RACK AND PINION REPLACED, BUT TO NO AVAIL AS THE PROBLEMS WITH THE STEERING STILL PERSISTING. I AM OLD ENOUGH TO HAVE DRIVEN OLDER MODEL VEHICLES AND FARM IMPLEMENTS THAT DID NOT HAVE POWER STEERING AND ON THE RANDOM, UNSUSPECTING OCCASIONS WHEN THIS PROBLEM ARISES THE DIFFICULTY OF HANDLING THIS TRAVERSE IS WELL BEYOND ATTEMPTING TO MANEUVER ONE OF THOSE MACHINES. THE STEERING VIRTUALLY LOCKS UP. MY WIFE IS 5' 110 LBS. AND I AM 6' 200 LBS. AND IT TAKES EVERYTHING I HAVE TO TURN THE WHEEL WHEN THIS HAPPENS. I AM NO LONGER COMFORTABLE WITH MY WIFE DRIVING THIS VEHICLE, ESPECIALLY WITH MY THREE YOUNG CHILDREN IN TOW. A SOLUTION NEEDS TO FOUND ASAP. OTHERWISE UNFORTUNATELY, MY PATRIOTIC FEELINGS WILL SUBSIDE AND I WILL GO BACK TO BUYING HONDA PRODUCTS AGAIN. *JB
NHTSA ODI #10542042
62,436 miles · Sep 5, 2013
Steering
WHILE TURNING RIGHT AT A CORNER THE POWER STEERING UNEXPECTEDLY STOPPED WORKING AND I HAD TO MUSCLE THE STEERING WHEEL OVER TO AVOID COLLIDING INTO A CAR THAT WAS STOPPED AT THE STOP LIGHT. I DON'T BELIEVE MY WIFE WOULD HAVE HAD THE STRENGTH TO DO THIS SINCE IT HAPPENED SO UNEXPECTEDLY. I HAD A FEW MORE SIMILAR OCCURRENCES ALL A…
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WHILE TURNING RIGHT AT A CORNER THE POWER STEERING UNEXPECTEDLY STOPPED WORKING AND I HAD TO MUSCLE THE STEERING WHEEL OVER TO AVOID COLLIDING INTO A CAR THAT WAS STOPPED AT THE STOP LIGHT. I DON'T BELIEVE MY WIFE WOULD HAVE HAD THE STRENGTH TO DO THIS SINCE IT HAPPENED SO UNEXPECTEDLY. I HAD A FEW MORE SIMILAR OCCURRENCES ALL AT LOW SPEEDS AND WHEN TURNING. WHEN I BROUGHT IT INTO THE DEALER I FOUND OUT THAT THE POWER STEERING PUMP WAS FAILING. THE CAR IS ONLY 3 1/2 YEARS OLD AND SINCE IT'S OVER THE WARRANTY I HAD TO PAY THE VERY EXPENSIVE COST OF REPLACING THE POWER STEERING PUMP. SINCE THEN WHEN I'VE SEARCHED THE INTERNET I'VE SEEN NUMEROUS OTHER COMPLAINTS AT AROUND THIS MILEAGE FOR THE 2010 TRAVERSE. *JB
NHTSA ODI #10542009
71,456 miles · Sep 4, 2013
Steering
WHEN I WAS TURNING INTO MY DRIVEWAY THE STEERING GOT VERY STIFF ALMOST TO THE POINT I FELT THE STEERING WAS LOCKING UP. I HAVE A SMALL CHILD AND FEAR THAT THIS IS A BIG PROBLEM WITH THE TRAVERSE.
NHTSA ODI #10541948
75,000 miles · Sep 4, 2013
Steering
TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THERE WAS A LOSS OF POWER STEERING WITHOUT WARNING. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INFORMED THE CONTACT THAT BOTH THE POWER STEERING PUMP AND THE RACK AND PINION WOULD NEED TO BE …
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TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THERE WAS A LOSS OF POWER STEERING WITHOUT WARNING. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INFORMED THE CONTACT THAT BOTH THE POWER STEERING PUMP AND THE RACK AND PINION WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
NHTSA ODI #10541887
79,000 miles · Sep 4, 2013
Steering
LOSS OF POWER STEERING AND INTERMITTENT LOCKING /FAILURE/ INABILITY TO TURN THE STEERING WHEEL AT SLOW SPEEDS. DIFFICULTY TURNING INTO PARKING SPACES - NO POWER STEERING. NEARLY MISSED MY TURN, HEADING DIRECTLY AT A ROAD SIGN TRYING TO MAKE A RIGHT TURN AT APPROX 15 MPH. HAD TO COMPLETELY STOP (IN THE MIDDLE OF THE ROAD & ONC…
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LOSS OF POWER STEERING AND INTERMITTENT LOCKING /FAILURE/ INABILITY TO TURN THE STEERING WHEEL AT SLOW SPEEDS. DIFFICULTY TURNING INTO PARKING SPACES - NO POWER STEERING. NEARLY MISSED MY TURN, HEADING DIRECTLY AT A ROAD SIGN TRYING TO MAKE A RIGHT TURN AT APPROX 15 MPH. HAD TO COMPLETELY STOP (IN THE MIDDLE OF THE ROAD & ONCOMING TRAFFIC) TO 'UNLOCK' THE WHEEL AND COMPLETE MY TURN. THIS IS A SAFETY ISSUE THAT SHOULD BE CORRECTED BEFORE SOMEONE GETS HURT! TOOK 2010 TRAVERSE TO CHEVY DEALER - THEY SAID IT WAS A 'COMMON PROBLEM'. JUST PAID $700 TO REPLACE MY POWER STEERING PUMP & HOPING THAT FIXES THE PROBLEM. MY CAR IS ONLY 3 YEARS OLD! CHEVY SHOULD BE ASHAMED. *JB
NHTSA ODI #10541861
65,400 miles · Sep 1, 2013
Steering
DRIVING AT LOW SPEEDS WHILE TURNING IT BECOMES VERY DIFFICULT TO TURN. LOSE POWER STEERING. *JS
NHTSA ODI #10538276
59,000 miles · Aug 28, 2013
Steering
POWER STEERING ABRUPTLY FAILED ON MULTIPLE OCCASIONS WHEN MAKING TURNS AT APPROXIMATELY 25 MPH OR LESS CAUSING NEAR COLLISIONS OVER THE COURSE OF A COUPLE WEEKS.. FREQUENCY CONTINUED TO INCREASE SO IT HAPPENED MULTIPLE TIMES ON A DAILY BASIS. TOOK TO LOCAL DEALERSHIP AND THEY COULDN'T FIND PROBLEM SO CHANGED POWER STEERING FLUID…
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POWER STEERING ABRUPTLY FAILED ON MULTIPLE OCCASIONS WHEN MAKING TURNS AT APPROXIMATELY 25 MPH OR LESS CAUSING NEAR COLLISIONS OVER THE COURSE OF A COUPLE WEEKS.. FREQUENCY CONTINUED TO INCREASE SO IT HAPPENED MULTIPLE TIMES ON A DAILY BASIS. TOOK TO LOCAL DEALERSHIP AND THEY COULDN'T FIND PROBLEM SO CHANGED POWER STEERING FLUID AND FLUSHED SYSTEM. LATER THAT SAME DAY THE SAME PROBLEM OCCURRED AGAIN. I AM CONCERNED TO LET MY WIFE DRIVE THE VEHICLE. DEALERSHIP THINKS THE POWER STEERING PUMP NEEDS TO BE REPLACED. SEARCHED ONLINE AND IT APPEARS MANY TRAVERSE OWNERS ARE EXPERIENCING SIMILAR ISSUES. IS THERE A POTENTIAL RECALL ON THIS ISSUE ? *TT
NHTSA ODI #10537817
50,450 miles · Aug 15, 2013
Steering
I WAS TURNING INTO MY DRIVEWAY WHEN THE POWER STEERING LOCKED. BY VERY "BRUTE FORCE" I WAS ABLE TO FORCE IT BACK THUS AVOIDING A COLLISION WITH THE RETAINING WALL. LATER IN THE WEEK I TOOK THE CAR TO A AUTO BODY REPAIR TO REMOVE A MINOR DENT. THE OWNER OF THE REPAIR SHOP EXPERIENCED THE SAME "LOCK" UP WHEN DRIVING THE CAR …
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I WAS TURNING INTO MY DRIVEWAY WHEN THE POWER STEERING LOCKED. BY VERY "BRUTE FORCE" I WAS ABLE TO FORCE IT BACK THUS AVOIDING A COLLISION WITH THE RETAINING WALL. LATER IN THE WEEK I TOOK THE CAR TO A AUTO BODY REPAIR TO REMOVE A MINOR DENT. THE OWNER OF THE REPAIR SHOP EXPERIENCED THE SAME "LOCK" UP WHEN DRIVING THE CAR INTO HIS GARAGE. I THEN WHEN ON LINE GOOGLED "2010 TRAVERSE STEERING PROBLEMS" I WAS TAKEN BACK AT THE PLETHORA OF COMPLAINTS AND COMMENTS FILED. I TOOK THE CAR TO AN INDEPENDENT MECHANIC AND HE & I REVIEWED THE COMPLAINTS. WE CONCLUDED IT WAS THE RACK & PINION THUS IT WAS REPLACED. NO SO. THE LOCK UP OCCURRED AGAIN LAST EVENING WHEN TURNING INTO MY DRIVEWAY. THIS MORNING I TOOK IT BACK TO THE MECHANIC. HE IS REPLACING THE RACK AND PINION HE PUT IN YESTERDAY AND PUTTING IN A NEW POWER STEERING PUMP. TRY "CHATTING" WITH A GM REPRESENTATIVE ON LINE. THEY ARE EXPERTS AT DEFLECTING QUESTIONS AND GIVING YOU THE RUN AROUND. SINCE GM OWES THE UNITED STATES$ & I AM PART OF THE US, THE NEXT STEP IS TO CONTACT MY SENATORS AND CONGRESS PERSON AND DEMAND A RECALL OF THE TRAVERSE' FROM THIS DEBTOR. *TR
NHTSA ODI #10535493
Mileage unknown · Aug 14, 2013
Steering
WHILE TRAVELING BELOW 15 MPH THE POWER STEERING STOPS WORKING AND REQUIRES A STRONG EFFORT TO TURN THE WHEEL. THE PROBLEM HAS NOT GONE AWAY AND IS GETTING MORE FREQUENT. I TOOK IT TO THE DEALER ON ON 8 AUGUST 2013 AND WAS TOLD THAT I WOULD HAVE TO REPLACE THE POWER STEERING PUMP AND THE RACK AND PINION (COST APPROXIMATELY $1,500…
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WHILE TRAVELING BELOW 15 MPH THE POWER STEERING STOPS WORKING AND REQUIRES A STRONG EFFORT TO TURN THE WHEEL. THE PROBLEM HAS NOT GONE AWAY AND IS GETTING MORE FREQUENT. I TOOK IT TO THE DEALER ON ON 8 AUGUST 2013 AND WAS TOLD THAT I WOULD HAVE TO REPLACE THE POWER STEERING PUMP AND THE RACK AND PINION (COST APPROXIMATELY $1,500). I ASKED IF THIS WAS A COMMON PROBLEM AND THE SERVICE TECH SAID KNOW. NOW I HAVE FOUND OUT IS IS A COMMON PROBLEM. *TR
NHTSA ODI #10535432
37,000 miles · Aug 13, 2013
Steering
AT SPEEDS OF 40 MPH AND SLOWER, THE POWER STEERING IS UNRESPONSIVE AND STOPS WORKING. THIS PROBLEM IS RECURRING. MOST NOTABLY WHEN TURNING ONTO SIDE ROADS AFTER SLOWING DOWN, AND ALSO WHEN MAKING TURNS INTO PARKING LOTS AND PARKING SPACES. THIS STEERING PROBLEM IS A HAZARD TO NOT ONLY THE VEHICLE DRIVER/OCCUPANTS, BUT AS WELL AS…
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AT SPEEDS OF 40 MPH AND SLOWER, THE POWER STEERING IS UNRESPONSIVE AND STOPS WORKING. THIS PROBLEM IS RECURRING. MOST NOTABLY WHEN TURNING ONTO SIDE ROADS AFTER SLOWING DOWN, AND ALSO WHEN MAKING TURNS INTO PARKING LOTS AND PARKING SPACES. THIS STEERING PROBLEM IS A HAZARD TO NOT ONLY THE VEHICLE DRIVER/OCCUPANTS, BUT AS WELL AS OTHER DRIVERS ON THE ROAD. *TR
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES. THE SECOND ROW SEAT SIDE TRIM SHIELD RESTRICTS THE UPWARD ROTATION OF THE SAFETY BELT BUCKLE WHEN THE SEAT BACK IS RETURNED TO A SEATING POSITION AFTER BEING FOLDED FLAT. IF THE BUCKLE CONTACTS THE SEAT FRAME, ADDITIONAL EFFORT IS REQUIRED TO RETURN THE SEAT TO A SEATING POSITION. IF SUFFICIENT FORCE IS APPLIED, THE BUCKLE COVER COULD BE PUSHED DOWN THE STRAP, EXPOSING AND PARTIALLY DEPRESSING THE RED RELEASE BUTTON.
Consequence & remedy
Consequence: THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.
Remedy: DEALERS WILL MODIFY THE SECOND ROW SEAT SIDE TRIM SHIELDS. IF A SAFETY BELT BUCKLE IS DAMAGED, DEALERS WILL REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, BUICK AT 1-866-608-8080, GMC AT 1-866-996-9463, AND SATURN AT 1-800-972-8876, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
EA20002 · Outboard Front Seat Belt Anchor Cable Failure
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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