TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE VEHICLE DROVE ABNORMALLY ROUGH AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE TIMING CHAIN STRETCHED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. TH…
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TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE VEHICLE DROVE ABNORMALLY ROUGH AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE TIMING CHAIN STRETCHED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 118,000.
NHTSA ODI #10929400
7,500 miles · Nov 28, 2016
Electronic Stability Control (esc)Engine
STABILITY CONTROL AND CHECK ENGINE LIGHT AND TRANSMISSION WONT WORK PARK AND NOW IT DOSENT WORK WHY NO RECALL TOO MANY COMPLAINTS.
NHTSA ODI #10928433
115,000 miles · Nov 28, 2016
Engine
TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. UPON STARTING THE VEHICLE, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN WAS FAILING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE…
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TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. UPON STARTING THE VEHICLE, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN WAS FAILING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.
NHTSA ODI #10928412
91,300 miles · Nov 14, 2016
EnginePower Train
OUR 2010 TRAVERSE HAS JUST OVER 91,000 MILES ON IT. WE TOOK OUR VEHICLE TO A LOCAL GM DEALER TO HAVE A CHECK ENGINE LIGHT DIAGNOSED. THE DEALER CAME BACK AND INFORMED ME WE NEEDED TO HAVE OUR TIMING BELTS REPLACED AND WOULD COST AT LEAST $3000 TO REPAIR. THE MORE I DUG INTO THIS DIAGNOSIS, I'VE COME ACROSS NUMEROUS POSTS FROM OT…
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OUR 2010 TRAVERSE HAS JUST OVER 91,000 MILES ON IT. WE TOOK OUR VEHICLE TO A LOCAL GM DEALER TO HAVE A CHECK ENGINE LIGHT DIAGNOSED. THE DEALER CAME BACK AND INFORMED ME WE NEEDED TO HAVE OUR TIMING BELTS REPLACED AND WOULD COST AT LEAST $3000 TO REPAIR. THE MORE I DUG INTO THIS DIAGNOSIS, I'VE COME ACROSS NUMEROUS POSTS FROM OTHER '09-'10 OWNERS WITH THE SAME ISSUE. SOME HAD EXPERIENCED SUDDEN LOSS IN POWER WHILE TRAVELING AT HIGHWAY SPEEDS AND OTHERS HADN'T EVEN HAD A CHECK ENGINE LIGHT COME ON. THERE WERE SOME OWNERS THAT HAD TO HAVE THESE ITEMS REPLACED AT AROUND 60,000MI. I HAVE REACHED OUT TO GM AND THEY INFORMED ME THAT THERE IS NOTHING THEY CAN DO TO HELP ALLEVIATE THIS COST, NOR ARE THEY IN A POSITION TO ISSUE A RECALL. THEY ALSO INFORMED ME THAT WE MISSED THE 'WARRANTY PERIOD' BY A YEAR AND A HALF AND THAT THERE ARE NO 'SPECIAL BULLETINS' RELATED TO MY VEHICLE. I ASKED IF THEY HAD AN INCREASE IN OTHER CALLS ABOUT THIS SAME ISSUE AND THEY DENIED ANY KNOWING OF THIS. MY DEALERSHIP TOLD ME THAT THEY ARE SEEING SUCH AN INCREASE IN THIS ISSUE THAT THEY KEEP AN INVENTORY OF PARTS ON HAND AND THEY PERFORM AT LEAST 3 TIMING CHAIN REPAIRS A WEEK. I'M FORTUNATE THAT OUR DEALERSHIP IS WORKING WITH US ON DOING WHAT THEY CAN TO ALLEVIATE SOME OF THE COST, BUT GM IS NOT DOING ANYTHING ON THEIR END TO ACKNOWLEDGE THERE IS A POTENTIAL PROBLEM OR WILLING TO HELP OUT.
NHTSA ODI #10925958
Mileage unknown · Nov 7, 2016
EnginePower Train
I AM HAVING TIMING CHAIN ISSUES AS EVERYONE ELSE I HAVE SEEN OR READ ABOUT MY SUB ONLY 78,000 MILES AND GM WILL NOT EXTEND THE WARRANTY ON THIS PART
NHTSA ODI #10924841
105,571 miles · Nov 3, 2016
EnginePower TrainVehicle Speed Control
I AM WRITING BECAUSE I HAVE HAD THIS VEHICLE A LITTLE OVER 1 YEAR AND PUT LESS THAN 18,000 MILES ON IT AND YET IT IS CONSTANTLY IN THE SHOP FOR COSTLY REPAIRS. I AM CURRENTLY WONDERING WHERE DRIVETIME SOURCES THESE VEHICLES FROM BECAUSE A USED CAR SHOULD NOT HAVE TO BE IN THE SHOP AS MUCH AS MY CAR IS ESPECIALLY WHEN DRIVETIME…
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I AM WRITING BECAUSE I HAVE HAD THIS VEHICLE A LITTLE OVER 1 YEAR AND PUT LESS THAN 18,000 MILES ON IT AND YET IT IS CONSTANTLY IN THE SHOP FOR COSTLY REPAIRS. I AM CURRENTLY WONDERING WHERE DRIVETIME SOURCES THESE VEHICLES FROM BECAUSE A USED CAR SHOULD NOT HAVE TO BE IN THE SHOP AS MUCH AS MY CAR IS ESPECIALLY WHEN DRIVETIME'S CHOSED EXTENDED WARRANTY COMPANY AEVEREX ONLY WANTS TO PAY FOR REPAIRS THAT THEY DEEM FAIR TO PAY FOR WHICH IS A DISADVANTAGE FOR A BUYER SUCH AS MYSELF. I HAVE CONSISTENTLY PAID MY NOTE ON TIME AND GOT THE RUN AROUND FOR 2 WEEKS ON THE LAST REPAIRS THAT AEVEREX TOOK THEIR TIME ADDRESSING. I DON'T MIND MAKING MINOR REPAIRS LIKE TIRES OR MAYBE A HOLE IN THE MUFFLER BUT TO HAVE TO REPLACE A TIMING CHAIN WITHIN A WEEK OF THE PURCHASE AND AN ENGINE FLYWHEEL AND STARTER IN BARELY A YEAR OF THE PURCHASE MAKES IT SEEM AS IF THESE CARS WERE BROKEN DOWN BEFORE BEING SOLD TO UNSUSPECTING CUSTOMERS SUCH AS MYSELF BY DRIVETIME AND THEIR REFUSAL TO ASSIST TO THE CUSTOMERS IN THEIR TIME OF NEED MAKES IT SEEM AS IF THEY WERE INTENTIONAL ON GETTING THESE DAMAGED GOODS OFF OF THEIR HANDS. I AM FILING THIS FORMAL COMPLAINT WITH THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION BECAUSE THIS IS AN IMPORTANT ISSUE AS MY CAR HAS STOPPED IN THE MIDDLE OF ONCOMING HIGHWAY TRAFFIC AND I COULD HAVE BEEN KILLED. THIS VEHICLE IS A TRUE LEMON AND I ONLY WISHED THAT I HAD DONE MORE RESEARCH ON DRIVETIME BEFORE PURCHASING FROM THEM. I HAVE HAD TO REPLACE WIPERS IN THE FIRST MONTH IN ADDITION TO THE TIMING CHAIN AND TIRES THE NEXT MONTH, FRONT BRAKE LIGHTS, BACK BRAKE LIGHTS, A FLEXPLATE, A FLYWHEEL, AND MULTIPLE OTHER REPAIRS. PLEASE RESPOND AND OFFER SOME TYPE OF ASSISTANCE.
NHTSA ODI #10924037
72,200 miles · Oct 28, 2016
Engine
MY 2010 TRAVERSE WITH 76,200 MILES DISPLAYED THE CHECK ENGINE LIGHT. I HAD IT CHECKED AT A LOCAL PARTS STORE AND THE CODE WAS P0008. I TOOK THE TRAVERSE TO ORR CHEVROLET WHERE IT WAS DIAGNOSED WITH SLACK IN THE TIMING CHAIN. I CONTACTED GM AND THEY ADVISED THAT THEY WOULDN'T DO ANYTHING ABOUT IT SINCE IT WAS A 2010 AND OUT O…
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MY 2010 TRAVERSE WITH 76,200 MILES DISPLAYED THE CHECK ENGINE LIGHT. I HAD IT CHECKED AT A LOCAL PARTS STORE AND THE CODE WAS P0008. I TOOK THE TRAVERSE TO ORR CHEVROLET WHERE IT WAS DIAGNOSED WITH SLACK IN THE TIMING CHAIN. I CONTACTED GM AND THEY ADVISED THAT THEY WOULDN'T DO ANYTHING ABOUT IT SINCE IT WAS A 2010 AND OUT OF THE 5 YEAR POWER TRAIN WARRANTY. DESPITE THE FACT THEY HAD EXTENDED THE WARRANTY ON THE 2009 MODELS BECAUSE THEY HAD THE SAME ISSUE. THIS IS A KNOWN DEFECT ON THE TRAVERSE AND GM SHOULD RECALL AND COVER REPAIRS. AS IT STANDS, I AM ABOUT TO PAY $2300.00 TO REPAIR WHAT IS A KNOWN DEFECT. GM MADE NO SIGNIFICANT DESIGN CHANGES TO PREVENT THIS DEFECT FROM CAUSING THE CHAIN TO GAIN SLACK AND CAUSE ENGINE ISSUES TO DEVELOP. THE VEHICLE WAS MOVING AT 35 MPH WHEN IT INITIALLY CAME ON BUT CAME BACK ON AFTER BEING RESET WHILE SITTING IN THE LOT OF AUTOZONE. THE TRAVERSE SHOULD NOT HAVE SUCH A FAILURE IN ONLY 72,000 MILES, THERE IS A DEFECT AND SHOULD BE RECALLED IN MODELS LATER THAN 2009. THE DESIGN CHANGES IF ANY FOR THE 2010 MODELS CLEARLY DIDN'T SOLVE THE ISSUE. THE VEHICLES IS CURRENTLY AT THE DEALER, AND I DON'T HAVE THE ESTIMATE OR RECEIPT AT THIS TIME. *TR
NHTSA ODI #10919948
55,000 miles · Sep 21, 2016
Engine
BLOWN ENGINE @. 55,000 MILES WHILE DRIVING AT NORMAL SPEED.
NHTSA ODI #10908513
55,000 miles · Jul 12, 2016
Engine
CAR STOPPED FUNCTIONING IN MIDDLE OF HIGHWAY WITH NO WARNING. WAS VERY DANGEROUS SITUATION WITH 2 SMALL CHILDREN IN THE VEHICLE. NO STEERING, NO POWER BRAKES AND NO ENGINE. TRAVERSE WAS PURCHASED NEW IN AUG 2010 AND HAS APPROX. 55,000 MILES. NEEDS NEW ENGINE. HAD CHAIN ISSUES IN JAN 2015.
NHTSA ODI #10884323
94,700 miles · May 16, 2016
EnginePower Train
THE TIMING CHAIN HAS STRETCHED AND THE DEALER SAYS IT WILL TAKE 19 HOURS TO CHANGE IT. AUTO MFG WENT TO TIMING CHAINS FROM RUBBER BELTS, SO THEY DON'T HAVE TO CHANGE IT. THE WARRANTY IS FOR 5 YRS OR 100,000 MILES. THIS IS A KNOWN ISSUE AND THE WARRANTY FOR THIS EXPENSIVE JOB SHOULD BE EXTENDED. ONCE THE CHAIN BRAKES, THE CAR …
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THE TIMING CHAIN HAS STRETCHED AND THE DEALER SAYS IT WILL TAKE 19 HOURS TO CHANGE IT. AUTO MFG WENT TO TIMING CHAINS FROM RUBBER BELTS, SO THEY DON'T HAVE TO CHANGE IT. THE WARRANTY IS FOR 5 YRS OR 100,000 MILES. THIS IS A KNOWN ISSUE AND THE WARRANTY FOR THIS EXPENSIVE JOB SHOULD BE EXTENDED. ONCE THE CHAIN BRAKES, THE CAR IS DONE. THE CAR MAKES NOISE AND DOESN'T ACCELERATE PROPERLY BECAUSE OF THIS ISSUE. FIRST NOTICED THE CHECK ENGINE LIGHT ON ABOUT 6 MONTHS OR SO AGO. IT WASN'T UNTIL WE BROKE DOWN IN CANADA THAT THE DEALER THERE SAID IT WAS THE TIMING CHAIN WHEN THEY REPLACED THE THROTTLE BODY.
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES. THE SECOND ROW SEAT SIDE TRIM SHIELD RESTRICTS THE UPWARD ROTATION OF THE SAFETY BELT BUCKLE WHEN THE SEAT BACK IS RETURNED TO A SEATING POSITION AFTER BEING FOLDED FLAT. IF THE BUCKLE CONTACTS THE SEAT FRAME, ADDITIONAL EFFORT IS REQUIRED TO RETURN THE SEAT TO A SEATING POSITION. IF SUFFICIENT FORCE IS APPLIED, THE BUCKLE COVER COULD BE PUSHED DOWN THE STRAP, EXPOSING AND PARTIALLY DEPRESSING THE RED RELEASE BUTTON.
Consequence & remedy
Consequence: THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.
Remedy: DEALERS WILL MODIFY THE SECOND ROW SEAT SIDE TRIM SHIELDS. IF A SAFETY BELT BUCKLE IS DAMAGED, DEALERS WILL REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, BUICK AT 1-866-608-8080, GMC AT 1-866-996-9463, AND SATURN AT 1-800-972-8876, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
EA20002 · Outboard Front Seat Belt Anchor Cable Failure
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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