NHTSA owner reports · September 18, 2026 snapshot.
Unknown Or Other complaints
122 reportsClear category filter33,000 miles · Aug 17, 2017
Unknown Or Other
GM CASE # 8-316-7114203. CHEVY TAHOE LTZ DASH DASHBOARD CRACKS HAVE APPEAR ON THE LEFT SIDE OF AIRBAG AND RIGHT SIDE OF INSTRUMENT PANEL CRACKING UPWARD TOWARD THE DRIVER. GM WAS CONTACTED AND REFUSES TO HELP WITH THIS DEFECTIVE PART. IT APPEARS THEY ACKNOWLEDGE THE ISSUE BUT DO NOT FEEL OLBIGATED TO HELP THE CONSUMER/ T…
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GM CASE # 8-316-7114203. CHEVY TAHOE LTZ DASH DASHBOARD CRACKS HAVE APPEAR ON THE LEFT SIDE OF AIRBAG AND RIGHT SIDE OF INSTRUMENT PANEL CRACKING UPWARD TOWARD THE DRIVER. GM WAS CONTACTED AND REFUSES TO HELP WITH THIS DEFECTIVE PART. IT APPEARS THEY ACKNOWLEDGE THE ISSUE BUT DO NOT FEEL OLBIGATED TO HELP THE CONSUMER/ THIS CAR IS TO NEW AND EXPENSIVE FOR THIS TO OCCUR.. THERE ARE MANY INTERNET LINKS AND EVEN CLASS ACTION SUITS THAT HAVE BEEN POSTED WITH THIS PROBLEM. IT SHOULD BE LOOK AS SAFETY ISSUE WHEN JUST FROM THE STAND POINT OF POTENTIALLY LOSE INTERIOR PARTS THAT COULD DISLODGE FOR ANY REASON THIS IS A LOW MILEAGE ONE OWNER CAR 33K
NHTSA ODI #11015967
27,000 miles · Aug 7, 2017
Unknown Or Other
CRACKED DASHBOARDS. HAD TO HAVE ENTIRE DASHBOARD REPLACED.
NHTSA ODI #11013589
Mileage unknown · Aug 7, 2017
Air BagsStructureUnknown Or Other
THE DASH OF MY 2013 TAHOE WHICH I PAID 48,000 CRACKED IN TWO PLACES SOON AS MY WARRANTY EXPIRED! ALL OF MY DOOR HANDLES ON OUTSIDE HAVE FALLEN OFF AND BEEN REPLACED ED AND THE DRIVER DOOR PANEL HAS BEEN REPLACED BECAUSE OF HANDLE BREAKING . TOO MUCH OTHER MESS TO EXPLAIN. JUST A VERY CHEAPLY MADE VEHICLE. VERY DISSATISFIED !I WO…
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THE DASH OF MY 2013 TAHOE WHICH I PAID 48,000 CRACKED IN TWO PLACES SOON AS MY WARRANTY EXPIRED! ALL OF MY DOOR HANDLES ON OUTSIDE HAVE FALLEN OFF AND BEEN REPLACED ED AND THE DRIVER DOOR PANEL HAS BEEN REPLACED BECAUSE OF HANDLE BREAKING . TOO MUCH OTHER MESS TO EXPLAIN. JUST A VERY CHEAPLY MADE VEHICLE. VERY DISSATISFIED !I WOULD LIKE TO FILE A FORMAL COMPLAINT FOLLOWED UP WITH A FORMAL INVESTIGATION
NHTSA ODI #11013579
Mileage unknown · Aug 7, 2017
Power TrainUnknown Or Other
THE DASHBOARD HAS CRACKED IN 2 DIFFERENT LOCATION MOST IMPORTANTLY AROUND THE FRAME OF THE PASSENGERS SIDE AIRBAG. ONLINE OVER 15,000 COMPLAINTS FILED, NO HELP FROM GMC. THE TRANSMISSION GOES OUT WHILE DRIVING ON THE INTERSTATE HAD IT REPLACED AT $2900.00, AND THE PROBLEM STILL EXIST.
NHTSA ODI #11013504
64,000 miles · Aug 6, 2017
Air BagsUnknown Or Other
I OWN A 2013 CHEVROLET TAHOE LT. I TAKE GOOD CARE OF MY VEHICLE. LAST WEEK, I NOTICED MULTIPLE CRACKS IN MY DASHBOARD IN THE IMMEDIATE VICINITY OF MY PASSENGER SIDE AIRBAG; THEY SEEMED TO HAVE APPEARED OUT OF NOWHERE. THERE WAS NO INCIDENT BEFOREHAND THAT COULD HAVE CAUSED THE DAMAGE. MY VEHICLE WAS STATIONARY FROM THE LAST TIME…
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I OWN A 2013 CHEVROLET TAHOE LT. I TAKE GOOD CARE OF MY VEHICLE. LAST WEEK, I NOTICED MULTIPLE CRACKS IN MY DASHBOARD IN THE IMMEDIATE VICINITY OF MY PASSENGER SIDE AIRBAG; THEY SEEMED TO HAVE APPEARED OUT OF NOWHERE. THERE WAS NO INCIDENT BEFOREHAND THAT COULD HAVE CAUSED THE DAMAGE. MY VEHICLE WAS STATIONARY FROM THE LAST TIME I HAD USED IT, TO THE NEXT TIME I ENTERED MY VEHICLE AND NOTICED THE DASHBOARD CRACKS. I TOOK MY VEHICLE TO PRESTON CHEVROLET, A NEARBY GM DEALERSHIP, AND I WAS ADVISED BY THE SERVICE DEPT. MANAGER THAT THIS TYPE OF ISSUE IS NOT A COMMON OCCURRENCE, ALTHOUGH HE HAD SEEN IT IN THE PAST.. HE FURTHER ADVISED THAT HE WAS UNABLE TO OBTAIN OR PROVIDE ANY SORT OF FINANCIAL ASSISTANCE TO ME IN HAVING THE DEFECTIVE, DAMAGED DASHBOARD REPAIRED. AFTER RESEARCHING, I FOUND THAT IT IS QUITE A COMMON PROBLEM, AND WHAT'S MORE, THAT CHEVY TAHOE'S ARE THE 'COMMON DENOMINATOR.' I FEEL THAT I HAVE BEEN MISLEAD BY PRESTON CHEVROLET. I'VE SINCE CONTACTED GM AND I AM AWAITING A RESPONSE FROM A "SENIOR CASE ADVISOR." I AM PRIMARILY CONCERNED ABOUT MY SAFETY AND THE SAFETY OF MY PASSENGERS. IN THE EVENT OF A MOTOR VEHICLE COLLISION, I AM CERTAIN THAT SHARDS OF PLASTIC WOULD BE HURTLED INTO THE AIR, BECOMING DANGEROUS PROJECTILES THAT COULD CAUSE SERIOUS BODILY INJURY OR HARM, NOT TO MENTION THE POOR AESTHETIC APPEARANCE AND OVERALL DEVALUATION OF MY VEHICLE THAT THE FRACTURES HAVE CAUSED. THIS IS CLEARLY A MANUFACTURERS DEFECT. I FEEL I AM OWED REPAIR AND/OR RESTITUTION FROM GM AS A RESULT.
NHTSA ODI #11013129
23,000 miles · Jul 30, 2017
Unknown Or Other
CRACKING DASHBOARD
NHTSA ODI #11011576
60,000 miles · Jul 27, 2017
Unknown Or Other
DASHBOARD HAS CRACKED AND COLLAPSED ON TOP CENTER AT CORNER OF PASSENGER AIRBAG PANEL.
NHTSA ODI #11010914
57,000 miles · Jul 26, 2017
Unknown Or Other
DASH CRACKED FROM CORNER OF AIRBAG TO TOP OF DASH. VEHICLE STAYS IN GARAGE OTHER THAN WHEN DRIVEN TO WORK. WAS STATIONARY WHEN CRACK WAS SEEN.
NHTSA ODI #11010836
68,763 miles · Jul 25, 2017
Unknown Or Other
CRACKED DASHBOARD RIGHT ABOVE INSTRUMENT PANEL, ALSO BROKEN CLIPS ON DEFROST OVERLAY.
NHTSA ODI #11010653
Mileage unknown · Jul 21, 2017
Unknown Or Other
DASHBOARD CRACKING. EACH DAY IT IS IN DIFFERENT SPOTS. NOW THERE ARE CRACKS AROUND THE PASSENGER AIRBAG WHICH IS A MAJOR CONCERN AND COULD CAUSE HARM.
NHTSA ODI #11010034
Official recalls
4Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2010 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, GM is recalling certain 2009 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C."
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 24, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on May 11, 2021. Owners may contact Cadillac customer service at 1-800-458-8006; Chevrolet customer service at 1-800-222-1020; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328790.
Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.
Oct 1, 2014
General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac CTS, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL, and 2014 Buick Enclave, Chevrolet Express, Impala, Silverado HD, Traverse, GMC Acadia, Savana, and Sierra HD vehicles. In the affected vehicles, the chassis electronic module may be internally contaminated, resulting in an electrical short.
Consequence & remedy
Consequence: If the module experiences an electrical short, the vehicle could stall, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the chassis electronic module, free of charge. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-006 (Cadillac), 1-800-222-1020 (Chevrolet), and 1-800-462-8782 (GMC). GMs number for this recall is 14515.
Jan 2, 2013
General Motors (GM) is recalling certain model year 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Express, Silverado HD, Silverado LD, Suburban, and Tahoe; and GMC Savana, Sierra HD, Sierra LD, Yukon, and Yukon XL vehicles, manufactured between November 7, 2012, through December 18, 2012, for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect", and FMVSS No. 114, "Theft Protection and Rollaway Prevention." The vehicles may have been built with a fractured park lock cable or a malformed steering column lock actuator gear in the lock module assembly.
Consequence & remedy
Consequence: As a result, the vehicle may shift from Park with the ignition key removed or the ignition key in the OFF position. The vehicle may also shift out of Park without application of the brake pedal while the key is off. Either of these scenarios may cause the vehicle to roll away after the driver has exited the vehicle, resulting in a possible vehicle crash and/or injury.
Remedy: GM will notify owners, and dealers will inspect the affected vehicles and replace the steering column as necessary, free of charge. The recall began on January 21, 2013. Chevrolet owners may call 1-800-630-2438. Cadillac owners may call 1-866-982-2339. GMC owners may call 1-866-996-9463.
Additional source detail variants (2)
Power Train:automatic Transmission
General Motors (GM) is recalling certain model year 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Express, Silverado HD, Silverado LD, Suburban, and Tahoe; and GMC Savana, Sierra HD, Sierra LD, Yukon, and Yukon XL vehicles, manufactured between November 7, 2012, through December 18, 2012, for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect", and FMVSS No. 114, "Theft Protection and Rollaway Prevention." The vehicles may have been built with a fractured park lock cable or a malformed steering column lock actuator gear in the lock module assembly.
Consequence: As a result, the vehicle may shift from Park with the ignition key removed or the ignition key in the OFF position. The vehicle may also shift out of Park without application of the brake pedal while the key is off. Either of these scenarios may cause the vehicle to roll away after the driver has exited the vehicle, resulting in a possible vehicle crash and/or injury.
Remedy: GM will notify owners, and dealers will inspect the affected vehicles and replace the steering column as necessary, free of charge. The recall began on January 21, 2013. Chevrolet owners may call 1-800-630-2438. Cadillac owners may call 1-866-982-2339. GMC owners may call 1-866-996-9463.
Steering:column LOCKING:ANTI-THEFT Device
General Motors (GM) is recalling certain model year 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Express, Silverado HD, Silverado LD, Suburban, and Tahoe; and GMC Savana, Sierra HD, Sierra LD, Yukon, and Yukon XL vehicles, manufactured between November 7, 2012, through December 18, 2012, for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect", and FMVSS No. 114, "Theft Protection and Rollaway Prevention." The vehicles may have been built with a fractured park lock cable or a malformed steering column lock actuator gear in the lock module assembly.
Consequence: As a result, the vehicle may shift from Park with the ignition key removed or the ignition key in the OFF position. The vehicle may also shift out of Park without application of the brake pedal while the key is off. Either of these scenarios may cause the vehicle to roll away after the driver has exited the vehicle, resulting in a possible vehicle crash and/or injury.
Remedy: GM will notify owners, and dealers will inspect the affected vehicles and replace the steering column as necessary, free of charge. The recall began on January 21, 2013. Chevrolet owners may call 1-800-630-2438. Cadillac owners may call 1-866-982-2339. GMC owners may call 1-866-996-9463.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗