NHTSA owner reports · September 18, 2026 snapshot.
Structure complaints
56 reportsClear category filter47,000 miles · Dec 11, 2017
Structure
TL* THE CONTACT OWNS A 2013 CHEVROLET TAHOE. THE CONTACT STATED THAT THE DASHBOARD HAD PREMATURE EXTENSIVE CRACKS THAT COULD AFFECT THE STRUCTURAL INTEGRITY OF THE AIR BAG COMPONENTS. THE CRACKS EXTENDED ON BOTH SIDES, BUT PRIMARILY NEAR THE FRONT PASSENGER SIDE. THE DEALER (PINKERTON CHEVROLET, 925 N ELECTRIC RD, SALEM, VA 2415…
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TL* THE CONTACT OWNS A 2013 CHEVROLET TAHOE. THE CONTACT STATED THAT THE DASHBOARD HAD PREMATURE EXTENSIVE CRACKS THAT COULD AFFECT THE STRUCTURAL INTEGRITY OF THE AIR BAG COMPONENTS. THE CRACKS EXTENDED ON BOTH SIDES, BUT PRIMARILY NEAR THE FRONT PASSENGER SIDE. THE DEALER (PINKERTON CHEVROLET, 925 N ELECTRIC RD, SALEM, VA 24153, (800) 813-5960) INSPECTED THE VEHICLE AND DIAGNOSED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFUSED TO ASSIST WITH THE DEALER'S REPAIR TO REPLACE THE PART. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
NHTSA ODI #11053929
50,000 miles · Nov 2, 2017
Structure
THE PASSENGERS SIDE FRONT DOOR HANDLE LITERALLY FELL OFF WHEN OPENING THE DOOR. WAS OUT OF WARRANTY DUE TO MILEAGE. HAD TO PAY $250 TO REPLACE. THE PASSENGER DOOR IS NOT USED DAILY, AND WAS NOT BEING PULLED HARD, WAS BEING OPENED BY A 50+ YEAR OLD WITH AVERAGE TORQUE FOR THAT AGE.
NHTSA ODI #11042500
65,000 miles · Nov 2, 2017
Structure
THE EXTERIOR MOLDING HAVE SEPARATED, OR STARTED TO PULL AWAY FROM THE DOORS. OUT OF WARRANTY AND PAID ALMOST $300 TO REPAIR ONE (DRIVERS DOOR) MOLDING, AND OTHERS ARE STARTING TO PULL AWAY ON OTHER DOORS.
NHTSA ODI #11042499
65,000 miles · Oct 31, 2017
Structure
DASHBOARD IS CRACKING, WHICH HAS BEEN RECOGNIZED AS A KNOWN PROBLEM. IT CAUSED INTEGRITY ISSUES WITH CRACKED PLASTIC IN EVENT AIR BAGS DEPLOY.
NHTSA ODI #11041850
87,000 miles · Oct 12, 2017
Structure
THE PURPOSE FOR THIS COMMUNICATION IS TO LET YOU KNOW I'VE BEEN HAVING ISSUES WITH THE DASHBOARD ON MY CAR THAT MECHANICS BELIEVE WILL EFFECT THE AIRBAG. AT THIS POINT I'M AT A BIT OF A LOSS FOR WORDS AND UNDERSTANDING WITH THIS PARTICULAR SITUATION. THE DASHBOARD HAS MULTIPLE CRACKS THROUGHOUT. THE CAR HAS 87,000 MILE…
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THE PURPOSE FOR THIS COMMUNICATION IS TO LET YOU KNOW I'VE BEEN HAVING ISSUES WITH THE DASHBOARD ON MY CAR THAT MECHANICS BELIEVE WILL EFFECT THE AIRBAG. AT THIS POINT I'M AT A BIT OF A LOSS FOR WORDS AND UNDERSTANDING WITH THIS PARTICULAR SITUATION. THE DASHBOARD HAS MULTIPLE CRACKS THROUGHOUT. THE CAR HAS 87,000 MILES AND HAS BEEN GARAGED FOR ITS ENTIRE OWNERSHIP AND WELL MAINTAINED. THE BIGGEST ISSUE SURROUNDING THE CRACKS IN THE DASHBOARD IS THAT THEY'VE FORMED AROUND THE FRONT PASSENGER AIRBAG, WHICH MULTIPLE DEALERSHIPS HAVE TOLD ME IS A SAFETY HAZARD. THAT BEING SAID, THE DEALERSHIPS AND THE ASSOCIATE I SPOKE TO AT CHEVROLET CUSTOMER ASSISTANCE TEAM HAS SAID THEY'VE SEEN THIS ISSUE MULTIPLE TIMES AND THEY'RE SURPRISED THERE HASN'T BEEN A RECALL ISSUED. I HONESTLY WOULDN'T CARE ABOUT THE CRACKS IF THEY WEREN'T SURROUNDING THE AIRBAG. PICTURES OF MY CAR INCLUDED. VIN NUMBER [XXX] AFTER RESEARCHING THROUGH MULTIPLE DEALERSHIPS AND ONLINE THERE SEEMS TO BE A LARGE NUMBER OF CUSTOMERS WITH THE SAME EXACT PROBLEM AND THERE ARE CURRENT LAWSUITS PENDING AGAINST GM, PLEASE FOLLOW THE LINK: HTTP://WWW.ABCACTIONNEWS.COM/MONEY/CONSUMER/TAKING-ACTION-FOR-YOU/ANOTHER-BIG-AUTO-MAKER-GETS-HIT-WITH-A-SUIT-OVER-CRACKING-DASH-BOARDS HTTPS://WWW.CHANGE.ORG/P/RECALL-2007-2013-VEHICLES-DUE-TO-THE-SAFETY-OF-CRACKED-DASHES IF THIS ISN'T ENOUGH CONCERN ON YOUR END TO CORRECT THE ISSUE AND ISSUE A RECALL I'M NOT SURE WHAT IS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #11033110
71,000 miles · Oct 1, 2017
Structure
AUTO HAS A CRACK IN DASHBOARD IN FRONT OF STEERING WHEEL
NHTSA ODI #11030716
Mileage unknown · Aug 7, 2017
Air BagsStructureUnknown Or Other
THE DASH OF MY 2013 TAHOE WHICH I PAID 48,000 CRACKED IN TWO PLACES SOON AS MY WARRANTY EXPIRED! ALL OF MY DOOR HANDLES ON OUTSIDE HAVE FALLEN OFF AND BEEN REPLACED ED AND THE DRIVER DOOR PANEL HAS BEEN REPLACED BECAUSE OF HANDLE BREAKING . TOO MUCH OTHER MESS TO EXPLAIN. JUST A VERY CHEAPLY MADE VEHICLE. VERY DISSATISFIED !I WO…
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THE DASH OF MY 2013 TAHOE WHICH I PAID 48,000 CRACKED IN TWO PLACES SOON AS MY WARRANTY EXPIRED! ALL OF MY DOOR HANDLES ON OUTSIDE HAVE FALLEN OFF AND BEEN REPLACED ED AND THE DRIVER DOOR PANEL HAS BEEN REPLACED BECAUSE OF HANDLE BREAKING . TOO MUCH OTHER MESS TO EXPLAIN. JUST A VERY CHEAPLY MADE VEHICLE. VERY DISSATISFIED !I WOULD LIKE TO FILE A FORMAL COMPLAINT FOLLOWED UP WITH A FORMAL INVESTIGATION
NHTSA ODI #11013579
Mileage unknown · Jul 2, 2017
Structure
DASH HAS SEVERELY CRACKED IN TWO PLACES.
NHTSA ODI #11002711
Mileage unknown · Jun 28, 2017
Structure
AS WITH MANY OTHER COMPLAINTS THERE IS A CRACK IN THE DASH. I FEEL THIS IS UNSAFE IF THERE IS EVER AN ACCIDENT THAT OCCURS AND THE AIR BAG WILL NEED TO DEPLOY. I JUST PURCHASED THIS CAR 30 DAYS AGO AND NOW HAVE A CRACK IN THE DASH. BY READINGUP ON THIS, THERE IS SO MANY COMPLAINTS. I HAVE HAD IN THE PAST A 2004 TAHOE WITH NO,COM…
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AS WITH MANY OTHER COMPLAINTS THERE IS A CRACK IN THE DASH. I FEEL THIS IS UNSAFE IF THERE IS EVER AN ACCIDENT THAT OCCURS AND THE AIR BAG WILL NEED TO DEPLOY. I JUST PURCHASED THIS CAR 30 DAYS AGO AND NOW HAVE A CRACK IN THE DASH. BY READINGUP ON THIS, THERE IS SO MANY COMPLAINTS. I HAVE HAD IN THE PAST A 2004 TAHOE WITH NO,COMPLAINTS.I FEEL THAT GM SHOULD GET OFF THERE POCKET BOOKS AND RECALL THIS. THIS TAHOE ONLY HAS 48,000 MILES. PRACTICALLY BRAND NEW. COME ON GM DO THE RIGHT THING. IF AN ACCIDENT OCCURS AND I LOOSE AN EYE OR SUFFER FACIAL DAMAGE DUE TO FLYING DEBRIS FROM A CRACKED DASH THAT WILL BE ON YOU. I ALSO HAVE A CAMRY. THEY RECALLED THERE DASH JUST BECAUSE ITS STICKY. STEP UP MADE IN THE USA. PLEASE. AFTER PAYING $29000. FOR A CAR THIS SHOULD BE FIXED. THIS CAR WAS SITTING STILL WHEN THIS HAPPENED.
NHTSA ODI #11002061
70,000 miles · Jun 20, 2017
Structure
DASHBOARD IS CRACKING. ONLY 3 YEARS OLD, 70000 MILES WHEN NOTICED. NEVER HAD A VEHICLE DO THIS BEFORE. THE CRACK TODAY IS ON THE DASH AT THE TOP RIGHT CORNER OF THE PASSENGER AIRBAG
NHTSA ODI #11000190
Official recalls
4Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2010 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, GM is recalling certain 2009 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C."
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 24, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on May 11, 2021. Owners may contact Cadillac customer service at 1-800-458-8006; Chevrolet customer service at 1-800-222-1020; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328790.
Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.
Oct 1, 2014
General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac CTS, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL, and 2014 Buick Enclave, Chevrolet Express, Impala, Silverado HD, Traverse, GMC Acadia, Savana, and Sierra HD vehicles. In the affected vehicles, the chassis electronic module may be internally contaminated, resulting in an electrical short.
Consequence & remedy
Consequence: If the module experiences an electrical short, the vehicle could stall, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the chassis electronic module, free of charge. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-006 (Cadillac), 1-800-222-1020 (Chevrolet), and 1-800-462-8782 (GMC). GMs number for this recall is 14515.
Jan 2, 2013
General Motors (GM) is recalling certain model year 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Express, Silverado HD, Silverado LD, Suburban, and Tahoe; and GMC Savana, Sierra HD, Sierra LD, Yukon, and Yukon XL vehicles, manufactured between November 7, 2012, through December 18, 2012, for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect", and FMVSS No. 114, "Theft Protection and Rollaway Prevention." The vehicles may have been built with a fractured park lock cable or a malformed steering column lock actuator gear in the lock module assembly.
Consequence & remedy
Consequence: As a result, the vehicle may shift from Park with the ignition key removed or the ignition key in the OFF position. The vehicle may also shift out of Park without application of the brake pedal while the key is off. Either of these scenarios may cause the vehicle to roll away after the driver has exited the vehicle, resulting in a possible vehicle crash and/or injury.
Remedy: GM will notify owners, and dealers will inspect the affected vehicles and replace the steering column as necessary, free of charge. The recall began on January 21, 2013. Chevrolet owners may call 1-800-630-2438. Cadillac owners may call 1-866-982-2339. GMC owners may call 1-866-996-9463.
Additional source detail variants (2)
Power Train:automatic Transmission
General Motors (GM) is recalling certain model year 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Express, Silverado HD, Silverado LD, Suburban, and Tahoe; and GMC Savana, Sierra HD, Sierra LD, Yukon, and Yukon XL vehicles, manufactured between November 7, 2012, through December 18, 2012, for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect", and FMVSS No. 114, "Theft Protection and Rollaway Prevention." The vehicles may have been built with a fractured park lock cable or a malformed steering column lock actuator gear in the lock module assembly.
Consequence: As a result, the vehicle may shift from Park with the ignition key removed or the ignition key in the OFF position. The vehicle may also shift out of Park without application of the brake pedal while the key is off. Either of these scenarios may cause the vehicle to roll away after the driver has exited the vehicle, resulting in a possible vehicle crash and/or injury.
Remedy: GM will notify owners, and dealers will inspect the affected vehicles and replace the steering column as necessary, free of charge. The recall began on January 21, 2013. Chevrolet owners may call 1-800-630-2438. Cadillac owners may call 1-866-982-2339. GMC owners may call 1-866-996-9463.
Steering:column LOCKING:ANTI-THEFT Device
General Motors (GM) is recalling certain model year 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Express, Silverado HD, Silverado LD, Suburban, and Tahoe; and GMC Savana, Sierra HD, Sierra LD, Yukon, and Yukon XL vehicles, manufactured between November 7, 2012, through December 18, 2012, for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect", and FMVSS No. 114, "Theft Protection and Rollaway Prevention." The vehicles may have been built with a fractured park lock cable or a malformed steering column lock actuator gear in the lock module assembly.
Consequence: As a result, the vehicle may shift from Park with the ignition key removed or the ignition key in the OFF position. The vehicle may also shift out of Park without application of the brake pedal while the key is off. Either of these scenarios may cause the vehicle to roll away after the driver has exited the vehicle, resulting in a possible vehicle crash and/or injury.
Remedy: GM will notify owners, and dealers will inspect the affected vehicles and replace the steering column as necessary, free of charge. The recall began on January 21, 2013. Chevrolet owners may call 1-800-630-2438. Cadillac owners may call 1-866-982-2339. GMC owners may call 1-866-996-9463.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗