2018 Chevrolet Sonic

Dear GM Executive Office, I am writing in frustration and disappointment after being told today by Chevrolet Customer Assistance that the case I opened (Case # [XXX]) was simply a "dealer complaint" and that no further help would be offered - despite my vehicle exhibiting a recurring, safety-related malfunction covered under Special Coverage N232395330 - Turbocharger Replacement. To Whom It May Concern, I am writing to formally request a resolution regarding a recurring and unresolved issue with my son’s 2018 Chevrolet Sonic Premier (Turbocharged engine), VIN: [XXX] This past January we brought the vehicle to Ziegler Buick GMC of Lincolnwood an authorized due to overheating and a warning light. We paid $210 for a diagnosis and an additional $520 for a repair, totaling $730. The only action taken was the replacement of the coolant reservoir. The issue was not fully diagnosed, and the root cause was not addressed. On [XXX], the same issue has returned: Red heat warning light illuminated after less than one mile of driving. Coolant reservoir nearly empty upon inspection. Engine went into reduced power (“limp mode”). Scanner showed only a low coolant level but no additional actionable codes. Vehicle also displayed a change oil warning, likely triggered by overheating. This vehicle has a known history of turbocharger and coolant system defects, which have been acknowledged in GM technical service bulletins and Customer Satisfaction Programs. I have reason to believe this situation qualifies for one of those programs. Despite paying $730 for a prior repair, the vehicle is now exhibiting the same safety-related malfunction, putting my son at risk of engine damage and breakdown. We have also taken the car to Mike Anderson Chevrolet twice for inspection and they reported finding nothing. I am respectfully requesting the following: A thorough inspection and diagnosis of the entire cooling system and turbocharger INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI

The contact owns a 2018 Chevrolet Sonic. The contact stated that while driving at an undisclosed speed, the engine was idling roughly. The contact stated that the check engine warning light was illuminated. Additionally, the contact stated that the vehicle was consuming an excessive amount of fuel. The contact stated that the canister purge valve had previously been replaced, but the failure persisted. The vehicle was taken to an independent mechanic, who determined that the canister purge valve needed to be replaced a second time. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 85,000.

The contact owns a 2018 Chevrolet Sonic. The contact stated that operating the vehicle, the front driver side seat would erroneously slide forward causing the driver's knees to make contact with the dash panel. In addition, while driving at various speeds the vehicle had suddenly stalled. The vehicle was taken to the local dealer who diagnosed that the electronic control unit hardware was faulty. Also, the emergency brake cable was hanging low to the ground under the vehicle. The vehicle was not repaired. The local dealer was notified of the failures. The manufacturer was not contacted. The failure mileage was 28,000.

TODAY I'M WRITING IN BEHALF OF CARITE OF OAKLAND PARK I HAD A EMAIL CHAT WITH BRIAN MCCOY THE BRANCH OWNER OF THE COMPANY, I WAS TOLD BY HIM THAT THE CAR WAS PUT IN AS REPO STATUS, DUE TO ME GIVING THE CAR BACK. I FEEL MY LIFE WAS PUT IN DANGER NUMEROUS OF TIMES AND DUE TO THE NEGLIGENCE OF THE COMPANY I WAS NOT GIVEN A RELIABLE VEHICLE NOR WAS I TREATED AS A VALUED CUSTOMER... GOOD DAY, I'VE MADE ALL ATTEMPTS REGARDING THIS SITUATION WITH CARITE I'M THE TIME ALLOWED.. I'M REQUESTING A FULL REFUND OF MY MONEY I'VE MADE IT CLEAR AND I DON'T WANT NOTHING ELSE FROM THESE PEOPLE AT THIS COMPANY. I'VE TOLD THE OWNER NOT TO HAVE THE CAR DELIVERED ON TODAY 2/8/20 HE STILL INSIST THE DRIVER GREG TO DO SO, I'VE REJECTED TO RECEIVE THE VEHICLE INSTEAD OF HONORING MY REQUEST I'M GETTING PHONE CALLS FROM OTHER PARTIES AT CARITE I GUESS TO RECONSIDER! NO, I WANT MY MONEY MY LIFE WILL NOT BE IN DANGER DUE TO THEY'RE NEGLIGENCE.. THANK YOU,THE ITEMS SUBMITTED ARE RECEIPTS OF PAYMENTS ALSO, THE DAY OF 1/20/20 I DROVE TO FORT LAUDERDALE ON THE ACCEPT ION OF GETTING THE AC REPAIRED AND THE WINDSHIELD. NOTHING TOOK PLACE FOR BEING THERE FOR 6 HOURS ONLY TO HEAD BACK HOME EXHAUSTED�� AND TO FINALLY GET 50 MILES HOME THE CAR STARTED TO BLOW WHITE EXHAUST FROM THE VENTS, I IMMEDIATELY CALLED CARITE AND SPOKE WITH KIM, WHO'S IN RESPONSIBLE FOR REPAIR AND MAINTENANCE. I TOLD HER WHAT WAS GOING ON AND THAT I'VE HAD ENOUGH. I GET HOME, WAKE UP THE NEXT DAY TO GO TO A DR APPOINTMENT ONLY FOR THE CAR TO NOT STAR! I LIFT THE HOOD SO MY NEIGHBOR COULD GIVE ME A JUMP AND THIS IS WHAT I FIND UNDER THE HOOD.. ( THE PLIERS NEXT TO THE BATTERY THAT WAS LEFT THERE AND I DROVE HOME WITH IT ON THE CAR THAT'S ALONE IT'S ENOUGH PUTS MY LIFE IN DANGER...