2024 Chevrolet Silverado 3500

No Owners Manual came with my Truck. I was made aware of Safety Recall 25V815 (Manufacturer Recall N252532020) which addressed 2025-2026 cars and trucks. Currently my 2024 is not included. I can confirm my dealer did not receive any owners manuals for most cars and trucks in 2024. I notified Chevrolet Customer Service and they did not assist. They Dealer was unable to assist and would not reimburse me for the Owners Manual I purchased. I am requesting reimbursement for the purchase of an Owners Manual.

Email Subject I am reporting a serious safety-related defect involving sudden and complete vehicle shutdown while driving in a 2024 Chevrolet Silverado EV RST. Component/System Involved: The failure appears related to the 12-volt electrical system and associated vehicle control electronics. When the vehicle detects the 12V battery as dead or critically low, it immediately disables propulsion and control systems. The exact failed component is UNKNOWN. The vehicle is available for inspection upon request. Incident Description: This failure has occurred twice under similar conditions (ambient temperature approximately 25°F). On November 28, 2024 and again on January 2, 2026, after driving approximately two blocks at low residential speeds, the vehicle abruptly and completely shut down while in motion. In both incidents, the shutdown was immediate, without warning, and accompanied by a loud thud and an extremely abrupt stop. Safety Risk: In both incidents, the vehicle became completely immobilized in the roadway. I was unable to steer to the side of the road, restart the vehicle, or shift it into gear to move it out of traffic. This created a significant risk of collision. A similar failure at highway speeds could result in a severe or fatal crash. Warnings or Prior Symptoms: No warning lamps, messages, alerts, or other symptoms appeared prior to either shutdown. Problem Confirmation or Reproduction: The issue has occurred twice under cold-weather conditions. Inspections: After the first incident, the 12V battery was inspected and no issues were found. Following the second incident, the vehicle is currently being inspected at a Chevrolet dealership. No police or insurance inspections were performed. This behavior suggests the vehicle lacks a fail-safe or degraded-operation mode for 12V system failure and instead performs an immediate shutdown while in motion, which may represent a serious safety defect warranting investigation.

When pulling my trailer with my 2024 chevy 3500, I get the following alert displayed on my screen periodically: Trailer Brakes Disabled Service Required. The trailer brakes stop working on my 16000lb trailer and I need to pull off the road and shut off the truck, and then restart it to get my brakes working again. The dealer replaced the brake controller in the truck, but I still get the message. I towed this trailer across country 2 times in my 2020 chevy without a problem. I have hydrastar brakes on my 2022 keystone Montana. GM said it's a problem with the trailer. Hydrastar said they have had numerous reports from 2024 GM truck owners. I am bringing it back to the GM dealer Monday for an oil change but I was informed they have no further information to guide them Please assist.

We have a 2022 Grand Design Imagine 22MLE and when we tow it with the truck we are getting the intermittent message on the dash that the trailer brake wiring is not connected. It continually connects and disconnects as we tow and press the brakes on the truck. We previously towed the camper with a 2011 Silverado 1500 and did not have this happen. We took the truck back to the dealer for a service check and they had no answered for us. This is a serious safety concern while we are towing an extra 6,000 pounds behind us.