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NHTSA owner reports · September 18, 2026 snapshot.

8 crash reports1 fire reports4 injury reports

Equipment complaints

1 reports

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1,374 miles · Oct 26, 2018

Equipment

Read full complaint

I COULD HAVE BEEN KILLED OR MAIMED BY A DEFECTIVE TIRE JACK THAT WAS INCLUDED IN THE TIRE CHANGING EQUIPMENT THAT CAME WITH A NEW IMPALA I RENTED FROM ENTERPRISE CAR RENTAL. THE JACK BENT IN TWO WHEN I TRIED TO CRANK THE JACK HIGH ENOUGH TO CHANGE A FLAT TIRE. I HAVE A PHOTO OF THE CHINESE-MADE PART #13592351/2017. I HAVE NOTIFIED BOTH ENTERPRISE AND GENERAL MOTORS. IN DISCUSSING THE ISSUE, IT SEEMS THAT NEITHER COMPANY INCLUDES A SAFETY CHECK OF THE TIRE JACK. MY CONCERN IS THAT 40-50 THOUSAND IMPALAS WERE SOLD IN 2018. CAR RENTAL COMPANIES PURCHASED THEM AS DID DEALERSHIPS. THOUSANDS OF UNUSED, I.E. NEW TIRE JACKS MAY BE SITTING IN THE TRUNKS OF IMPALAS THROUGHOUT THE US, CANADA, ETC. AND SOME COULD BE DEFECTIVE. THE GM EXECUTIVE OFFICE REP SAID THEY WERE GOING TO CONTACT ENTERPRISE REGARDING THE SAFETY ISSUE. TO ME THIS IS SHORT SIGHTED ON GM'S PART. THEY DON'T SEEM TO BE INTERESTED IN FINDING THE ROOT CAUSE OF THE DEFECTIVE JACK. ARE THEY MORE LIKELY TO CHANGE THEIR TUNE, IF CONSUMERS DIE AS A RESULT OF USING THE GENERAL MOTORS PROVIDED DEFECTIVE JACKS? STAY TUNED.

NHTSA ODI #11142975

Official recalls

21V649000 · Seat Belts:critical Fasteners; Seat Belts:rear/other:retractor

Aug 20, 2021

General Motors, LLC (GM) is recalling certain 2016-2021 Chevrolet Malibu and 2019-2021 Cadillac XT4 vehicles. The rear seat belt retractors may be improperly secured with loose or missing fasteners.

Consequence & remedy

Consequence: An improperly secured seat belt retractor may not function properly in a crash, increasing the risk of injury.

Remedy: Dealers will inspect and tighten the rear seat belt retractors, as necessary, free of charge. Owner notification letters were mailed on September 17, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020 and Cadillac customer service at 1-800-458-8006. GM's number for this recall is N212333380.

Additional source detail variants (2)

Seat Belts:rear/other:retractor

General Motors, LLC (GM) is recalling certain 2016-2021 Chevrolet Malibu and 2019-2021 Cadillac XT4 vehicles. The rear seat belt retractors may be improperly secured with loose or missing fasteners.

Consequence: An improperly secured seat belt retractor may not function properly in a crash, increasing the risk of injury.

Remedy: Dealers will inspect and tighten the rear seat belt retractors, as necessary, free of charge. Owner notification letters were mailed on September 17, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020 and Cadillac customer service at 1-800-458-8006. GM's number for this recall is N212333380.

Seat Belts:critical Fasteners

General Motors, LLC (GM) is recalling certain 2016-2021 Chevrolet Malibu and 2019-2021 Cadillac XT4 vehicles. The rear seat belt retractors may be improperly secured with loose or missing fasteners.

Consequence: An improperly secured seat belt retractor may not function properly in a crash, increasing the risk of injury.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

No exact-year investigations in this snapshot.