2010 Chevrolet Impala

TWO UNDER DASH ACTUATORS NEEDED TO BE REPLACED AT 31,060 AND 39,914 MILES. I BELIEVE THESE PARTS ARE FAULTY AND NEED TO BE RECALLED. WHEN I CONTACTED CHEVROLET, CASE# [XXX], I WAS ADVISED THAT RECALLS ARE ONLY INITIATED BY YOUR ORGANIZATION. SINCE THIS IS NOT A SAFETY ISSUE, THIS IS QUESTIONABLE. PLEASE ADVISE. 2010 CHEVROLET IMPALA, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL*THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE IGNITION KEY RELEASED FROM THE IGNITION SWITCH AND THE VEHICLE STALLED CAUSING THE CONTACT TO CRASH INTO ANOTHER VEHICLE. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRONT WHEEL WAS JAMMED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000.

TL*THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH, THE VEHICLE STALLED AND ALL OF THE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.

TO WHOM IT MAY CONCERN: I AM WRITING THIS LETTER ON BEHALF OF MY PARENTS FOR THE GREAT ABUSE THAT HAS BEEN DONE TO THEM. ABOUT 3 YEARS AGO THEY WERE REALLY EXCITED BECAUSE FOR THE FIRST TIME IN THERE LIFE AFTER LIVING HERE FOR CLOSE TO 40 YEARS THEY WOULD HAVE BOUGHT A CAR FROM A DEALERSHIP! A FAIRLY NEW CAR, FIRST CAR FROM A LOCAL AGENCY IN MADERA. THE NAME OF THE DEALER: MADERA CHRYSLER JEEP DODGE. THEY SOLD MY PARENTS A DEFECTIVE FROM THE BEGINNING. THEY KNEW ABOUT THE RECALLS SINCE 10/13/2010 AND 05/25/2010 THIS WAS BEFORE THEY EVEN PURCHASED THE CAR 11/26/2011. THEY ARE DOING UNLAWFUL SALES TO VULNERABLE POOR CUSTOMERS AND ARE NOT IN COMPLIANCE. ACCORDING TO GENERAL MOTORS IT IS AND WAS COMPLETELY THE CAR DEALERSHIPS RESPONSIBILITY TO FIX THESE RECALLS (PLEASE SEE ATTACHED LIST OF RECALLS). THEIR SOLUTION IS TO WELL PURCHASE A NEW CAR FROM THEM. THEY STILL HAVE OUR CAR AND HAVE MADE NO INTENT TO FIX IT. PLEASE HELP US PUT A STOP TO THIS BAD AND CORRUPT SALES MANAGER WHO TAKES ADVANTAGE OF HISPANIC LATINOS WHO DON?T READ OR SPEAK SPANISH. THERE ARE MANY FAMILIES AT RISK WHO MIGHT BUY A CAR THAT IS DEFECTIVE AND THERE CAN BE A HORRIBLE CATASTROPHE OR DEATH. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

RECENTLY I TOOK MY 2010 CHEVY IMPALA TO BE SERVICED FOR A LOUD TICKING NOISE COMING FROM THE DASH BOARD BY THE AIR CONDITIONER VENTS, BY RESEARCHING A LITTLE BEFORE I TOOK IT IN TO BE SERVICED IT WAS SAID TO BE A KNOWN PROBLEM FOR SEVERAL YEARS IN THESE CARS. I THINK THIS SHOULD BE A RECALL. I EXPLAINED THAT TO HIM AND HE SAID BECAUSE IT IS NOT A SAFETY ISSUE IT IS NOT CONSIDERED FOR RECALL. I DISAGREE THE TICKING COMES OUT OF KNOW WHERE IT IS LOUD AND DOES NOT STOP IT COULD DRIVE SOMEONE INSANE NOT TO MENTION CAUSE AN ACCIDENT BECAUSE YOU ARE TRYING ANYTHING AND EVERYTHING TO GET IT TO STOP . SOMETIMES IT DOES BUT THEN STARTS RIGHT UP AGAIN VERY STRESSFUL TO SAY THE LEAST ESPECIALLY WHEN IT HAPPENS WHILE YOU ARE DRIVING. I FEEL THAT CHEVROLET SHOULD HAVE HAD THIS KNOWN ACTUATOR PROBLEM RECALLED AND FIXED SEVERAL YEARS AGO WHEN THEY KNEW AND STILL KNOW THAT IT IS A PROBLEM.IN MY OPPINION IT IS A SAFETY ISSUE THE LOUD TICKING COMES OUT OF KNOW WHERE SOMETIMES WHEN YOU ARE DRIVING IT SCARES AND STARTLES YOU.IT POTENTIALLY CAN CAUSE AN ACCIDENT.THIS HAS BEEN GOING ON FOR YEARS I THINK CHEVEROLET SHOULD BE HELD REPONSIBLE FOR THIS DEFECT AND NOT MAKE THE CONSUMER PAY FOR THEIR PROBLEM WITH THIS CAR THAT HAS BEEN SINCE ATLEAST 2008 AND IS STILL NOT FIXED .