2009 Chevrolet Impala

SERVICE AIR BAG LIGHT CAME ON. HAD THE CAR SCANNED TO FIND OUT IT WAS A PASSENGER SIDE AIR BAG. NOW ON 6/2/15 I AM GETTING ANOTHER SERVICE AIR BAG LIGHT, BUT AFTER I SHUT THE CAR OFF, AND TURN IT BACK ON, THE LIGHT DOES NOT COME BACK ON. THE DEALER TELLS ME THAT UNTIL IT STAYS ON, THEY CAN NOT SCAN IT. I AM NOT VERY CONFIDENT IN THE AIRBAG SYSTEM. I HAVE BEEN TOLD BY A TECHNICIAN THAT IF ONE AIRBAG IS NOT FUNCTIONING RIGHT THE WHOLE AIR BAG SYSTEM SHUTS DOWN. SCARY!

DRIVING ON INTERSTATE VEHICLE SUDDENLY LOST ALL POWER AND WOULD NOT ACCELERATE & QUICKLY DECELERATED WITH ANY PRIOR WARNING. 18 WHEELER ALMOST REAR ENDED ME. INSTRUMENT PANEL DISPLAYED, ENGINE POWER REDUCED,SERVICE TRACTION CONTROL, SERVICE STABILITRAK, AND CHECK ENGINE LIGHT. FINALLY EXITED INTERSTATE SAFELY AND SHUT DOWN ENGINE THINKING IT WAS GOING TO BLOW UP AND AFTER 2-3 TRIES TO RESTART MESSAGES DISAPPEARED AND VEHICLE SEEMED TO BE OK. TOOK VEHICLE TO MECHANIC & FOUND CODES EVIDENCING THE LOSS OF COMMUNICATION BETWEEN THE TAC AND OR THE APP UNITS CAUSING VEHICLE TO GO INTO LIMP MODE BUT COULD NOT GET THE CONDITION TO REOCCUR. MECHANIC HAD TO REMOVE CODES TO PERMIT TO DUPLICATE PROBLEM, COULD NOT DUPLICATE AND TOLD ME TO WAIT UNTIL RECURRED. WHILE LOOKING FOR REPAIR SHOP WAS SCARED IT WOULD HAPPEN AGAIN RECEIVED LETTER FROM GM STATING IF THE ABOVE CONDITION HAD OCCURRED THEY WOULD FIX. CALLED GM DEALER MENTIONED LETTER THEY REFUSED TO REPAIR UNLESS THE MESSAGES WERE PRESENT ON PANEL, REFUSED TO LOOK AT THE VEHICLE. CALLED GM CUSTOMER SERVICE REFERENCING LETTER, EXPLAINED GM DEALER REFUSED TO REPAIR. WAS TOLD BY ANGELA ISSUE WAS SAFETY RELATED PROBLEM BUT GM WOULD NOT ADMIT TO SAFETY ISSUE. GM AGREED TO PAY FOR ONE HOUR OF DIAGNOSTIC TIME TO DETERMINE IF VEHICLE QUALIFIED FOR REPAIR, DEALER WAS UNABLE TO DUPLICATE PROBLEM, REFUSED TO REPAIR. CALLED GM AND WAS TOLD NO REPAIR WOULD BE MADE EVEN THOUGH THE PROBLEM HAD OCCURRED AS STATED IN THE LETTER AND TO WAIT UNTIL SITUATION OCCURRED AGAIN THEN NOT TO START ENGINE AND TOW TO GM DEALER. WAS TOLD GM WOULD NOT PAY FOR TOW OR INCONVENIENCE AND IF THEY COULD SEE CODES THEY MIGHT REPAIR PROBLEM. THIS IS DEFINITELY A SAFETY ISSUE SINCE WHEN THIS OCCURS THE VEHICLE LOSES ALL POWER AND BASICALLY SHUTS DOWN AND WILL NOT ACCELERATE BEYOND 5 MPH IF AT ALL. [XXX] [XXX] [XXX]@GMAIL.COM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

THE SERVICE ENGINE LIGHT GOES ON INTERMITTENTLY. SOMETIMES STAYS OFF FOR UP TO A WEEK AND THEN COMES BACK ON. TOOK IT TO CHEVY DEALERSHIP AND WAS TOLD THE MODULE FOR THE DRIVER'S SIDE AIR BAG NEEDS TO BE REPLACED AT A COST TO ME OF $730- HOW CAN SOMETHING LIKE THIS HAPPEN WHEN THERE HAS BEEN NO ACCIDENT, LOW MILEAGE OR ANY TYPE OF "BUMPING" TO THE VEHICLE. I FEEL THIS IS A SAFETY ISSUE THAT GM SHOULD RESOLVE. UPON LOOKING INTO THIS COMPLAINT ON THE INTERNET, I SEE THERE ARE QUITE A FEW THAT HAVE THIS SAME PROBLEM. THIS IS SOMETHING THAT WOULD EFFECT ANY DRIVER WITH THIS PROBLEM IF THERE IS A SERIOUS ACCIDENT AND THE AIR BAGS DO NOT GO OFF AS INTENDED...UPDATED 10/20/15 *BF UPDATED 11/09/15*LJ.....UPDATED 08/11/16 *BF UPDATED 1/20/2016 *JS... UPDATED 10/26/2017*CN