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2004 Chevrolet Impala

Owner reports · Recalls · Investigations

When problems were reported

Mileage at the reported incident

860 reports with mileage · 212 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Electrical System. Review the 681 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Exterior Lighting. Review the 104 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 71 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

44 crash reports21 fire reports34 injury reports

What owners actually said

1,072 reports
44,480 miles · Oct 30, 2012
Electrical System

SPEEDOMETER DOES NOT DISPLAY ACCURATE MILES PER HOUR. WHILE DRIVING, THE ODOMETER WENT TO ABOUT 60 MPH, WHEN I WAS GOING ABOUT 40 MPH AND I TRIED TO DECREASE THE SPEED BY DEPRESSING THE BRAKE PEDAL BUT IT REMAINED AT 60 MPH. I CAME TO A TRAFFIC LIGHT AND STOPPED, THEN I NOTICED THAT THE SPEED WAS AT 10 MPH WHILE SETTING STILL. I…

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SPEEDOMETER DOES NOT DISPLAY ACCURATE MILES PER HOUR. WHILE DRIVING, THE ODOMETER WENT TO ABOUT 60 MPH, WHEN I WAS GOING ABOUT 40 MPH AND I TRIED TO DECREASE THE SPEED BY DEPRESSING THE BRAKE PEDAL BUT IT REMAINED AT 60 MPH. I CAME TO A TRAFFIC LIGHT AND STOPPED, THEN I NOTICED THAT THE SPEED WAS AT 10 MPH WHILE SETTING STILL. I ASKED ANOTHER PERSON TO DRIVE THE CAR TO SEE IF THE SAME TYPE OF THING WAS HAPPENING WITH THE SPEED ODOMETER, AND IT WAS. THE VEHICLE WAS TAKEN TO THE DEALERSHIP. THE MECHANIC SAID HE RESET THE ODOMETER AND SAID IF THAT DID NOT WORK, A PART WILL NEED TO BE REPLACED. THAT WORKED ABOUT TWO WEEKS, AND THE SAME THING STARTED ALL OVER AGAIN. I AM AFRAID TO DRIVE THE VEHICLE BECAUSE I CAN NOT TELL HOW FAST I AM DRIVING. WHICH POSES A SAFETY HAZARD. *TR

NHTSA ODI #10482682

170,000 miles · Oct 22, 2012
Electrical System

TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE ATTEMPTING TO TURN ON THE VEHICLE, THE IGNITION FAILED TO RECOGNIZE THE KEY. THE CONTACT WOULD HAVE TO WAIT APPROXIMATELY 10 MINUTES BEFORE THE IGNITION WOULD RECOGNIZE THE KEY. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR AN INDEPENDENT MECHANIC. THE MA…

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TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE ATTEMPTING TO TURN ON THE VEHICLE, THE IGNITION FAILED TO RECOGNIZE THE KEY. THE CONTACT WOULD HAVE TO WAIT APPROXIMATELY 10 MINUTES BEFORE THE IGNITION WOULD RECOGNIZE THE KEY. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 183,000. THE VIN WAS UNAVAILABLE.

NHTSA ODI #10481378

98,186 miles · Oct 15, 2012
Electrical System

TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE SPEEDOMETER AND FUEL GAUGES BOTH FAILED. THE VEHICLE WAS TAKEN TO A DEALER AND THE CONTACT WAS INFORMED THAT THE CLUSTER INSIDE THE INSTRUMENT PANEL WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT…

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TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE SPEEDOMETER AND FUEL GAUGES BOTH FAILED. THE VEHICLE WAS TAKEN TO A DEALER AND THE CONTACT WAS INFORMED THAT THE CLUSTER INSIDE THE INSTRUMENT PANEL WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 98,186.

NHTSA ODI #10480600

98,000 miles · Sep 10, 2012
Engine

TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THE VEHICLE FAILED TO START. ON A SEPARATE OCCASION THE VEHICLE RESTARTED AND WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 98,000 AND THE CURRENT MILEAGE WAS 103,000.

NHTSA ODI #10474515

79,000 miles · Aug 29, 2012
Power Train

THE CAR IS SHIFTING HARD FROM 1ST TO 2ND GEAR AND EVERY ONCE IN A WHILE WHEN I SLOW DOWN AROUND A CURVE AND THEN THE CAR HAS TO SHIFT DOWN AND BACK UP RIGHT AWAY. THIS HAS BEEN GETTING WORSE AND WORSE AND FROM WHAT I HAVE BEEN READING, IT PROBABLY ISN'T THE TRANSMISSION BUT WITH THE VACUUM MODULAR OR TORQUE CONVERTER. I ALSO H…

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THE CAR IS SHIFTING HARD FROM 1ST TO 2ND GEAR AND EVERY ONCE IN A WHILE WHEN I SLOW DOWN AROUND A CURVE AND THEN THE CAR HAS TO SHIFT DOWN AND BACK UP RIGHT AWAY. THIS HAS BEEN GETTING WORSE AND WORSE AND FROM WHAT I HAVE BEEN READING, IT PROBABLY ISN'T THE TRANSMISSION BUT WITH THE VACUUM MODULAR OR TORQUE CONVERTER. I ALSO HAD A 2005 AND RECENTLY TRADED IT IN FOR A DIFFERENT VEHICLE, BUT IT HAD THE SAME THING WITH SHIFTING HARD BETWEEN 1ST AND 2ND. *TR

NHTSA ODI #10472901

125,000 miles · Aug 1, 2012
Exterior Lighting

IN MAY 2012 MY HEADLIGHTS ON MY CAR STARTED TO NOT COME ON WHEN NEEDED. THEN THEY WOULD COME ON 10-30 MINUTES AFTER THE CAR WAS STARTED. THE HEADLIGHTS STARTED "FLASHING" WHILE THE CAR WAS DRIVING. THE HEADLIGHTS WENT COMPLETELY OUT AFTER ABOUT A MONTH. I HAVE HAD THE DIMMER SWITCH REPLACED, AND THE LIGHTS ARE NOT WORKING AT ALL…

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IN MAY 2012 MY HEADLIGHTS ON MY CAR STARTED TO NOT COME ON WHEN NEEDED. THEN THEY WOULD COME ON 10-30 MINUTES AFTER THE CAR WAS STARTED. THE HEADLIGHTS STARTED "FLASHING" WHILE THE CAR WAS DRIVING. THE HEADLIGHTS WENT COMPLETELY OUT AFTER ABOUT A MONTH. I HAVE HAD THE DIMMER SWITCH REPLACED, AND THE LIGHTS ARE NOT WORKING AT ALL NOW. THE BRIGHT BARELY COME ON AND I HAVE TO HOLD THE STICK DOWN THE WHOLE TIME I WANT TO USE THEM. SOMETIMES IF I NEED TO DRIVE A NIGHT I USE THE FOG LIGHTS WHICH HAVE RECENTLY DECIDED NOT TO WORK AT ALL. THIS IS THE WORST CAR I HAVE EVER OWED. I HAVE HAD PLENTY OF ISSUES WITH THIS CAR ON OTHER ISSUES. *TR

NHTSA ODI #10468820

84,000 miles · Jul 24, 2012
Electrical System

WHILE DRIVING ON THE INTERSTATE TO BEGIN OUR VACATION, THE SPEEDOMETER BEGAN SHOWING INCREASED SPEED WHILE CRUISE CONTROL WAS SET. WE WERE GOING 65, BUT THE SPEEDOMETER EVENTUALLY REGISTERED 120 MPH. AFTER CRUISE WAS TURNED OFF, IT CONTINUED TO READ 120 MPH, REGARDLESS OF ACTUAL SPEED. WE HAD TO USE OUR GPS TO MONITOR SPEED F…

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WHILE DRIVING ON THE INTERSTATE TO BEGIN OUR VACATION, THE SPEEDOMETER BEGAN SHOWING INCREASED SPEED WHILE CRUISE CONTROL WAS SET. WE WERE GOING 65, BUT THE SPEEDOMETER EVENTUALLY REGISTERED 120 MPH. AFTER CRUISE WAS TURNED OFF, IT CONTINUED TO READ 120 MPH, REGARDLESS OF ACTUAL SPEED. WE HAD TO USE OUR GPS TO MONITOR SPEED FOR THE ENTIRE 1300 MILE ROUND TRIP! GM HAS RECALLED OTHER MODELS WITH THE SAME PROBLEM. WHY HASN'T A RECALL BEEN ISSUED FOR THE IMPALA? *TR

NHTSA ODI #10467558

97,000 miles · Jul 23, 2012
EngineEngine And Engine Cooling

VEHICLE STALLED OUT / STOPPED WHILE TRAVELING DOWN THE ROAD. IT HAS DONE IT TWICE NOW. THIS CAR IS FULLY EQUIPPED WITH CRUISE CONTROL AND TRACTION CONTROL. AFTER THE FIRST TIME (THREE DAYS AGO) WE TOOK IT TO A DEALER AND THEY COULD NOT FIND ANY CODE (S) AND OR REPLICATE IT. IT JUST HAPPENED AGAIN TODAY. BOTH TIMES THE CAR STARTE…

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VEHICLE STALLED OUT / STOPPED WHILE TRAVELING DOWN THE ROAD. IT HAS DONE IT TWICE NOW. THIS CAR IS FULLY EQUIPPED WITH CRUISE CONTROL AND TRACTION CONTROL. AFTER THE FIRST TIME (THREE DAYS AGO) WE TOOK IT TO A DEALER AND THEY COULD NOT FIND ANY CODE (S) AND OR REPLICATE IT. IT JUST HAPPENED AGAIN TODAY. BOTH TIMES THE CAR STARTED RIGHT UP. THIS COULD BE A DISASTER AT HIGH SPEEDS ON AN INTERSTATE. THANK YOU. *TR THE CONSUMER STATED THE VEHICLE STALLED FOR A THIRD TIME. THE DEALER RAN IT FOR CODES AND IMMEDIATELY, IT CAME BACK AS A PROBLEM WITH THE MASS AIR SENSOR. IT WAS REPLACED AND SO FAR, THERE HAVE BEEN NO MORE PROBLEMS. UPDATED IVOQ 08/01/12

NHTSA ODI #10467150

58,000 miles · Jul 18, 2012
Electrical System

WHEN DRIVING DOWN THE ROAD THE DASH CONTROLS {SPEEDOMETER AND TEMP GAUGE] STOP WORKING .. I COULD BE DRIVING AT 40 BUT THE SPEED ODOMETER READS 120 AND WHEN STOPPED AT A RED LIGHT IT COULD READ 80 {SITTING STILL} ALSO HAVE HEARD OF MANY OF THE IMPALA AND CHEVROLET CARS AND TRUCK HAVING THE SAME ISSUE. I ONLY DROVE MY CAR 62000 M…

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WHEN DRIVING DOWN THE ROAD THE DASH CONTROLS {SPEEDOMETER AND TEMP GAUGE] STOP WORKING .. I COULD BE DRIVING AT 40 BUT THE SPEED ODOMETER READS 120 AND WHEN STOPPED AT A RED LIGHT IT COULD READ 80 {SITTING STILL} ALSO HAVE HEARD OF MANY OF THE IMPALA AND CHEVROLET CARS AND TRUCK HAVING THE SAME ISSUE. I ONLY DROVE MY CAR 62000 MILES SINCE I BOUGHT IT IN 2004. MY FRIENDS WENT OUT AT 43000 AND I WAS LUCKY AND GOT 53000 MILES. THEY WANT TO CHARGE 900.00 TO FIX THEIR MESS. I HAD A FORD THAT WAS A 1969 AND THE SPEED ODOMETER AND TEMP GAUGES WORKED TIL I SOLD IT AND NEVER HAD THIS PROBLEM. I WANT JBA TO FIX IT AT THEIR EXPENSE CAUSE MY CAR HAS NEVER BEEN WRECKED AND IT IS THE FIRST BRAND NEW CAR I EVER OWNED. I THINK THEY SHOULD HAVE A MAJOR RECALL ON THESE VEHICLES CAUSE THEY ARE CHARGING AN ARM AND LEG FOR THEM ONLY TO HAVE TO FIX THEM AFTER A FEW THOUSAND MILES. I HAVE NO CLUE HOW FAST I AM DRIVING I JUST FIND A CAR OR TRUCK THAT LOOKS LIKE IT IS DOING THE SPEED LIMIT AND FOLLOW IT. I AM NOT RICH AND CANNOT AFFORD TO HAVE IT FIXED RIGHT NOW. I AM LAID OFF FOR THE SUMMER. I DRIVE A SCHOOL BUS AND DO NOT GET PAID WHILE I AM OFF FOR THE SUMMER. SO PLEASE CONSIDER A RECALL ON ALL THESE VEHICLES BEFORE SOMEONE GETS A MAJOR TICKET BECAUSE OF A DEFECT. ## VIN FAILED ## 2004 CHEVROLET IMPALA ## *TR

NHTSA ODI #10466363

92,000 miles · Jul 9, 2012
Steering

TL*THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT A CLUNKING SOUND EMITTED FROM THE STEERING COLUMN WHILE DRIVING OVER BUMPS OR WHILE TURNING. THE FAILURE RECURRED AT VARIOUS SPEEDS. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. AN AUTHORIZED DEALER INFORMED THE CONTACT THAT THE VEHICLE …

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TL*THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT A CLUNKING SOUND EMITTED FROM THE STEERING COLUMN WHILE DRIVING OVER BUMPS OR WHILE TURNING. THE FAILURE RECURRED AT VARIOUS SPEEDS. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. AN AUTHORIZED DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 09E005000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 92,000.

NHTSA ODI #10464721

Official recalls

4

15V701000 · Engine And Engine Cooling:engine; Engine And Engine Cooling:exhaust System:manifold/header/muffler/tail Pipe

Oct 26, 2015

General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.

Consequence & remedy

Consequence: Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.

Remedy: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engine’s front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.

Additional source detail variants (2)

Engine And Engine Cooling:exhaust System:manifold/header/muffler/tail Pipe

General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.

Consequence: Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.

Remedy: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engine’s front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.

Engine And Engine Cooling:engine

General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.

Consequence: Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.

Remedy: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engine’s front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.

15V201000 · Engine And Engine Cooling:engine

Apr 6, 2015

General Motors LLC (GM) notified the agency on April 2, 2015, that they are is recalling certain model year 2004 Buick Regal vehicles manufactured April 9, 2003, to June 1, 2003, 2004 Chevrolet Impala vehicles manufactured April 8, 2003, to June 23, 2003, and 2004 Chevrolet Monte Carlo vehicles manufactured April 7, 2003, to June 23, 2003. On May 18, 2015, GM expanded the recall to cover an additional 49,751 2004 Pontiac Grand Prix vehicles manufactured January 6, 2003, to June 25, 2004. In the affected vehicles, the valve cover gasket may leak.

Consequence & remedy

Consequence: The leaking engine oil can drip onto the hot surface of the exhaust manifold, increasing the risk of a fire.

Remedy: GM will notify owners, and dealers will remove the plastic cover and plastic oil fill tube extension and replace the front valve cover and gasket. These repairs will be done free of charge. The recall began on April 24, 2015. Owners may contact Buick customer service at 1-800-521-7300, Pontiac customer service at 1-800-762-2737 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14574.

14V400000 · Electrical System:ignition

Jul 3, 2014

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 3, 2014, that they are recalling 5,877,718 model year 2000-2005 Chevrolet Impala and Monte Carlo, 1997-2003 Chevrolet Malibu, 2004-2005 Malibu Classic, 1999-2004 Oldsmobile Alero, 1998-2002 Oldsmobile Intrigue, 1999-2005 Pontiac Grand Am and 2004-2008 Pontiac Grand Prix vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Consequence & remedy

Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.

Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 9, 2014. GM's number for this recall is 14350.

04V287000 · Service Brakes, Hydraulic

Jun 23, 2004

CERTAIN PASSENGER VEHICLES WERE PRODUCED WITH LOWER THAN SPECIFIED TORQUE ON BOTH FRONT BRAKE CALIPER TO STEERING KNUCKLE ATTACHMENT BOLTS. WITH IMPROPER TORQUE, THE CLAMP LOAD AT THE JOINT MAY NOT BE ADEQUATE TO PREVENT MOVEMENT BETWEEN THE CALIPER BRACKET AND KNUCKLE.

Consequence & remedy

Consequence: DEPENDING ON WHETHER ONE OR BOTH BOLTS BACKS OUT OR FRACTURES, THE RESULT CAN BE LOCKING OF THE AFFECTED WHEEL DURING BRAKING AND AN ABRUPT STEERING INPUT IN THE DIRECTION OF THE LOCKED WHEEL, REDUCED BRAKING AND NOISE FROM THE AFFECTED WHEEL, OR SEVERING OF A BRAKE HOSE, INCREASED BRAKE PEDAL TRAVEL, AND REDUCED STEERING CONTROL. REDUCED BRAKING OR STEERING CONTROL COULD CAUSE A CRASH.

Remedy: DEALERS ARE TO TIGHTEN BOTH BOLTS TO THE SPECIFIED TORQUE. OWNER NOTIFICATION BEGAN ON JUNE 28, 2004. OWNERS SHOULD CONTACT CHEVROLET 1-800-630-2438 OR PONTIAC 1-800-620-7668.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.