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2004 Chevrolet Impala

Owner reports · Recalls · Investigations

When problems were reported

Mileage at the reported incident

860 reports with mileage · 212 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Electrical System. Review the 681 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Exterior Lighting. Review the 104 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 71 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

44 crash reports21 fire reports34 injury reports

Visibility complaints

10 reports
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Mileage unknown · Dec 31, 2014
Electrical SystemEquipmentVisibility

2004 CHEVROLET IMPALA. CONSUMER HAD CAR FIXED AND RECEIVED NO REIMBURSEMENT. *TA THE CONSUMER REPLACED THE DASH LIGHTS AND THERE WAS AN ISSUE WITH THE AIR CONDITION AND HEAT. . *JB

NHTSA ODI #10661742

Mileage unknown · Nov 24, 2009
EquipmentVisibility

INCIDENT DESCRIPTION = I PURCHASED RAIN-X WIPER AT WALMART FOR MY 2004 IMPALA VEHICLE. IT COST $17.99+ AND WAS A 22-INCH MODEL. A WEEK OR SO LATER I RAN INTO A HEAVY DOWNPOUR WHILE DRIVING WEST ON I-40 FROM MEMPHIS TO LITTLE ROCK. THE WIPER PORTION OF BLADE ASSEMBLY BEGAN TO WORK ITS WAY OUT OF THE END OF THE HOLDER AND QUIC…

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INCIDENT DESCRIPTION = I PURCHASED RAIN-X WIPER AT WALMART FOR MY 2004 IMPALA VEHICLE. IT COST $17.99+ AND WAS A 22-INCH MODEL. A WEEK OR SO LATER I RAN INTO A HEAVY DOWNPOUR WHILE DRIVING WEST ON I-40 FROM MEMPHIS TO LITTLE ROCK. THE WIPER PORTION OF BLADE ASSEMBLY BEGAN TO WORK ITS WAY OUT OF THE END OF THE HOLDER AND QUICKLY REACHED ABOUT 5 TO 6 INCHES OUTSIDE THE HOLDER. THE RUBBER BEGAN TO WHIP AROUND AND I HAD TO PULL OFF THE HIGHWAY TO PUT THE RUBBER PART BACK IN PLACE. THIS HAPPENED 3 MORE TIMES BEFORE I HAD TO STOP AND SEARCH OUT A MINI-MART WHERE I COULD BUY A ROLL OF ELECTRICAL TAPE TO TAPE THE RUBBER END TIGHTLY ENOUGH SO IT WOULD STOP FLYING OUT OF THE HOLDER. *TR

NHTSA ODI #10293434

27,200 miles · Feb 11, 2009
Exterior LightingVisibility

DRIVING ON A DARK RURAL ROAD AT NIGHT AND TRIED TO PUT MY LIGHTS ON HIGH BEAM. THE LIGHTS WENT TOTALLY OUT WHEN I TRIED TO PUT THEM ON HIGH BEAM. PREVIOUSLY DURING THE PAST 3 MONTHS THEY HAVE FLICKERED WHEN I WENT TO PUT THEM ON HIGH BEAM BUT DID NOT GO TOTALLY OUT. I HAVE TRIED SEVERAL MORE TIMES TO PUT THEM ON HIGH BEAM AND…

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DRIVING ON A DARK RURAL ROAD AT NIGHT AND TRIED TO PUT MY LIGHTS ON HIGH BEAM. THE LIGHTS WENT TOTALLY OUT WHEN I TRIED TO PUT THEM ON HIGH BEAM. PREVIOUSLY DURING THE PAST 3 MONTHS THEY HAVE FLICKERED WHEN I WENT TO PUT THEM ON HIGH BEAM BUT DID NOT GO TOTALLY OUT. I HAVE TRIED SEVERAL MORE TIMES TO PUT THEM ON HIGH BEAM AND THE LIGHTS GO OUT TOTALLY EACH TIME SO I DO NOT DARE TO TRY TO PUT THEM ON HIGH BEAM NOW AT ALL. I HAVE CALLED A DEALERSHIP TO HAVE THIS LOOKED INTO. THEY SAY THEY WILL HAVE TO TEST THE CAR FIRST THEN TAKE THE STEERING COLUMN APART AND PROBABLY REPLACE THE SWITCH. ESTIMATED COST UP TO $1000.00 MY CAR HAS ONLY 27,499 MILES ON IT AND I BOUGHT IT BRAND NEW IN 2004. *TR

NHTSA ODI #10258419

69,560 miles · Feb 12, 2008
Visibility

THE TEMPERATURE WAS 10 BELOW ZERO AND MY HEATER BLOWER QUIT WORKING CAUSING ALL OF THE WINDOWS TO ICE UP ON THE INSIDE. FORTUNATELY, I WAS ABLE TO GET THE CAR HOME SAFELY. I CHECK THE FUSES, BUT COULD FIND NO BLOWN FUSES. I TOOK IT INTO THE DEALER THE NEXT DAY (MONDAY) AND, THANKFULLY IT WAS REPAIRED UNDER MY G.M. EXTENDED W…

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THE TEMPERATURE WAS 10 BELOW ZERO AND MY HEATER BLOWER QUIT WORKING CAUSING ALL OF THE WINDOWS TO ICE UP ON THE INSIDE. FORTUNATELY, I WAS ABLE TO GET THE CAR HOME SAFELY. I CHECK THE FUSES, BUT COULD FIND NO BLOWN FUSES. I TOOK IT INTO THE DEALER THE NEXT DAY (MONDAY) AND, THANKFULLY IT WAS REPAIRED UNDER MY G.M. EXTENDED WARRANTY AT NO COST TO ME. I HAD 69,560 MILES ON THE CAR AT THAT TIME. *TR

NHTSA ODI #10217780

Mileage unknown · Feb 6, 2008
Visibility

HEAT NO LONGER WORKING. *TR

NHTSA ODI #10217072

30,000 miles · Oct 11, 2007
Visibility

SINCE VEHICLE WAS PURCHASED IN 12/04, REAR WINDOW DEFROSTER PERFORMED VERY POORLY. IN 3/07 IT CEASED WORKING, HOWEVER DASHBOARD CONTROL SWITCH AND I/P CONTROL RELAY APPEARED TO REMAIN FUNCTIONING CORRECTLY. TROUBLESHOOTING REVEALED DEFECTIVE CIRCUIT BREAKER (MECHANICALLY BROKEN ARMATURE) TO BE CAUSE OF COMPLETE FAILURE. FOL…

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SINCE VEHICLE WAS PURCHASED IN 12/04, REAR WINDOW DEFROSTER PERFORMED VERY POORLY. IN 3/07 IT CEASED WORKING, HOWEVER DASHBOARD CONTROL SWITCH AND I/P CONTROL RELAY APPEARED TO REMAIN FUNCTIONING CORRECTLY. TROUBLESHOOTING REVEALED DEFECTIVE CIRCUIT BREAKER (MECHANICALLY BROKEN ARMATURE) TO BE CAUSE OF COMPLETE FAILURE. FOLLOWING REPLACEMENT OF CIRCUIT BREAKER, I/P CONTROL RELAY, AND ANTENNA MODULE, REAR WINDOW DEFROSTER IS BACK TO PERFORMING POORLY. ELECTRICAL GRID APPEARS TO BE FUNCTIONAL - GOOD HEATING PATTERN (WHEN IT HEATS) WITH NO VISUALLY OBVIOUS DEFECTS. NO OBVIOUS PROBLEMS WERE FOUND IN I/P CONTROL RELAY AND ANTENNA MODULE THAT WERE REPLACED. ELECTRICAL DIAGNOSIS INDICATES EXCESSIVE CURRENT DRAW THRU DEFROSTER GRID, WHICH CAUSES CIRCUIT BREAKER TO TRIP AFTER SEVERAL SECONDS OF OPERATION. MANUALLY CYCLING THE DEFROSTER CONTROL ALLOWS BREAKER TO COOL AND CAN AGAIN BE ACTIVATED TO PROVIDE 10-15 SECONDS OF REPEATED OPERATION. NOTE THAT ELECTRICALLY DISCONNECTING THE GRID (AT THE WINDOW) DOES NOT CAUSE THE BREAKER TO TRIP, INDICATING NO SHORT IN THE VEHICLE WIRING HARNESS. WITH POSSIBLE EXCEPTION OF THE OEM CIRCUIT BREAKER, DIAGNOSIS REVEALED TO OBVIOUS HEAT DAMAGE TO ANY OTHER COMPONENTS/WIRING IN THE VEHICLE. REAR DEFROSTER GRID APPEARS TO BE SOURCE OF THE EXCESSIVE ELECTRICAL LOAD IN THE CIRCUIT. PROBLEM DOES NOT APPEAR TO BE ADDRESSED IN TSBS THAT I CAN LOCATE TO DATE. DISCUSSIONS WITH SEVERAL TECHNICIANS HAS RESULTED IN NOTHING MORE THAN GUESSES AT THIS TIME. *TR

NHTSA ODI #10205403

30,000 miles · Sep 13, 2007
Electrical SystemExterior LightingPower Train

WOW SAME PROBLEM AS EVERYONE ELSE. SPEED DOES NOT REGISTER PROPERLY SEEMS TO BE WHENEVER IT WANTS IT WILL SHOW SPEEDS HIGHER THEN WHAT THEY ARE. THIS IS A DANGER BECAUSE SPEEDS ARE GUESSED IN SCHOOL ZONES AND HIGHWAYS. AFTER A COUPLE DAYS SPEED WILL BEGIN TO WORK OK. NOW THE BLOWER MOTOR AND HEATER DO NOT WORK UNLESS YOU POUND B…

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WOW SAME PROBLEM AS EVERYONE ELSE. SPEED DOES NOT REGISTER PROPERLY SEEMS TO BE WHENEVER IT WANTS IT WILL SHOW SPEEDS HIGHER THEN WHAT THEY ARE. THIS IS A DANGER BECAUSE SPEEDS ARE GUESSED IN SCHOOL ZONES AND HIGHWAYS. AFTER A COUPLE DAYS SPEED WILL BEGIN TO WORK OK. NOW THE BLOWER MOTOR AND HEATER DO NOT WORK UNLESS YOU POUND BY THE ASHTRAY AREA AND HOPEFULLY THE AIR CONDITIONING WILL START BLOWING BUT THE HEAT WILL NOT COME ON WHEN SWITCHED TO HEAT. THIS IS A SAFETY ISSUE LIVING IN MONTANA WHEN IT GETS BELOW 32 AND COLDER IT WOULD BE NICE THIS WINTER TO THAW OUT THE WINDOWS SO I CAN SEE WHEN DRIVING AT UNKNOWN SPEEDS. SOMETIMES WHEN THE AIR IS BLOWING YOU CAN SMELL SOMETHING BURNING. WE ARE IN DROUGHT CONDITIONS IN MONTANA AND IF MY CAR WERE TO CATCH ON FIRE ON SIDE OF ROAD AND CONTINUE UP THE MOUNTAINS THIS COULD BE A DISASTER BE CREATING A WILDFIRE. I AM UNHAPPY WITH MY CAR WHICH HAS STARTED PROBLEMS AROUND THE 30,000 MILE MARK. ANOTHER PROBLEM IS THE HIGH BEAM SWITCH IS NEEDING TO BE CLICKED TWICE BEFORE DIMMING DOWN FROM HIGH BEAM. THIS IS A SAFETY ISSUE DUE TO BLINDING ONCOMING TRAFFIC. TRANSMISSION HAS BEEN LIKE SLIPPING INTO GEAR AS WELL. *TR

NHTSA ODI #10202854

Mileage unknown · Sep 4, 2007
Fuel System, OtherSteeringVisibility

WHILE DRIVING THE CAR FEELS AS IF THE TRANSMISSION IS FAILING, EVERY TURN YOU HEAR KNOCKING AND BUMPING, RECENTLY WAS TOLD THAT THE RACK AND PINION NEEDS TO REPLACED THE CAR HAS ONLY 60,000 MILES. I HAVE HAD IT FOR 2 YEARS AND I HAVE HAD SEVERAL PROPLEMS. MY AC WORKS HOWEVER ONLY THE PASSENGER SIDE OF THE HEATING UNIT WORKS. THE…

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WHILE DRIVING THE CAR FEELS AS IF THE TRANSMISSION IS FAILING, EVERY TURN YOU HEAR KNOCKING AND BUMPING, RECENTLY WAS TOLD THAT THE RACK AND PINION NEEDS TO REPLACED THE CAR HAS ONLY 60,000 MILES. I HAVE HAD IT FOR 2 YEARS AND I HAVE HAD SEVERAL PROPLEMS. MY AC WORKS HOWEVER ONLY THE PASSENGER SIDE OF THE HEATING UNIT WORKS. THE KNOCK SOUD OCCURRED IMMEDIATELY AFTER PURCHASE THE DEALER SHIP SAD NOTHING WAS WRONG WITH THE CAR. I HAVE A FRIEND WITH THE SAME VEHICLE AND HAD THE SAME ISSUE WITH THE KNOCK AND BUMPING FORTUNAELY THERE CAR WAS TOTALLED AND THEY WERE NOT INJURIED AT LEAST THEY ARE NO LONGER RESONSIBLE FOR THIS LEMON. *TR

NHTSA ODI #10201783

30,000 miles · Mar 30, 2006
Electrical SystemVisibilityFire

DT*: THE CONTACT STATED WHILE DRIVING 55MPH, SMOKE WAS NOTICED COMING FROM THE BACK REAR WINDOW. THE VEHICLE WAS PULLED TO THE SIDE OF THE ROAD FOR INSPECTION. THE VEHICLE PROCEEDED TO ERUPT INTO FLAMES AND ENGULF THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND PROVIDED A WRITTEN REPORT. THE FIRE MARSHALS REPORT …

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DT*: THE CONTACT STATED WHILE DRIVING 55MPH, SMOKE WAS NOTICED COMING FROM THE BACK REAR WINDOW. THE VEHICLE WAS PULLED TO THE SIDE OF THE ROAD FOR INSPECTION. THE VEHICLE PROCEEDED TO ERUPT INTO FLAMES AND ENGULF THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND PROVIDED A WRITTEN REPORT. THE FIRE MARSHALS REPORT STATED THE FIRE WAS ELECTRICAL AND STARTED WITH A SHORT IN THE WIRING TO THE REAR DEFROSTER. THE VEHICLE WAS INSPECTED BY THE INSURANCE COMPANY AND DEEMED TOTALED.

NHTSA ODI #10154207

200 miles · Feb 10, 2005
Visibility

HVAC SYSTEM IN THE 2004 IMPALA HAS A PROBLEM. THE AC COMPRESER RUNS IN THE HEAT ONLY MODE AT TEMPS AS LOW AS 30 DEGREES. THIS CAUSES THE INSIDE WINDOWS TO FOG UP ON THE INSIDE AND IF THE VECH IS LEFT PARKED OUTSIDE ALL THE WINDOWS WILL FOG UP. THE ONLY WAY TO KEEP ALL WINDOWS CLEAN IS TO OPEN ONE OF THE WINDOWS A LITTLE AND RUN …

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HVAC SYSTEM IN THE 2004 IMPALA HAS A PROBLEM. THE AC COMPRESER RUNS IN THE HEAT ONLY MODE AT TEMPS AS LOW AS 30 DEGREES. THIS CAUSES THE INSIDE WINDOWS TO FOG UP ON THE INSIDE AND IF THE VECH IS LEFT PARKED OUTSIDE ALL THE WINDOWS WILL FOG UP. THE ONLY WAY TO KEEP ALL WINDOWS CLEAN IS TO OPEN ONE OF THE WINDOWS A LITTLE AND RUN DEFROST WITH AT LEAST HALF SPEED. IF YOU DO NOT DO THIS THE FRONT AND SIDE WINDOWS FOG UP AND IT IS VERY HARD TO CLEAT THE SIDE WINDOWS. THIS PROBLEM IS CAUSING MY GAS MILEAGE TO GO DOWN AND MAKING IT HARD TO DRIVE WHEN IT IS COLD OUT. DEALER SAID IT IS OK. THE MANUAL SAYS THE AC SOULD ONLY RUN ABOVE 40 AND ONLY IN DEFROST OR DEMIST MODES.*AK

NHTSA ODI #10110293

Official recalls

4

15V701000 · Engine And Engine Cooling:engine; Engine And Engine Cooling:exhaust System:manifold/header/muffler/tail Pipe

Oct 26, 2015

General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.

Consequence & remedy

Consequence: Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.

Remedy: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engine’s front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.

Additional source detail variants (2)

Engine And Engine Cooling:exhaust System:manifold/header/muffler/tail Pipe

General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.

Consequence: Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.

Remedy: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engine’s front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.

Engine And Engine Cooling:engine

General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.

Consequence: Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.

Remedy: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engine’s front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.

15V201000 · Engine And Engine Cooling:engine

Apr 6, 2015

General Motors LLC (GM) notified the agency on April 2, 2015, that they are is recalling certain model year 2004 Buick Regal vehicles manufactured April 9, 2003, to June 1, 2003, 2004 Chevrolet Impala vehicles manufactured April 8, 2003, to June 23, 2003, and 2004 Chevrolet Monte Carlo vehicles manufactured April 7, 2003, to June 23, 2003. On May 18, 2015, GM expanded the recall to cover an additional 49,751 2004 Pontiac Grand Prix vehicles manufactured January 6, 2003, to June 25, 2004. In the affected vehicles, the valve cover gasket may leak.

Consequence & remedy

Consequence: The leaking engine oil can drip onto the hot surface of the exhaust manifold, increasing the risk of a fire.

Remedy: GM will notify owners, and dealers will remove the plastic cover and plastic oil fill tube extension and replace the front valve cover and gasket. These repairs will be done free of charge. The recall began on April 24, 2015. Owners may contact Buick customer service at 1-800-521-7300, Pontiac customer service at 1-800-762-2737 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14574.

14V400000 · Electrical System:ignition

Jul 3, 2014

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 3, 2014, that they are recalling 5,877,718 model year 2000-2005 Chevrolet Impala and Monte Carlo, 1997-2003 Chevrolet Malibu, 2004-2005 Malibu Classic, 1999-2004 Oldsmobile Alero, 1998-2002 Oldsmobile Intrigue, 1999-2005 Pontiac Grand Am and 2004-2008 Pontiac Grand Prix vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Consequence & remedy

Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.

Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 9, 2014. GM's number for this recall is 14350.

04V287000 · Service Brakes, Hydraulic

Jun 23, 2004

CERTAIN PASSENGER VEHICLES WERE PRODUCED WITH LOWER THAN SPECIFIED TORQUE ON BOTH FRONT BRAKE CALIPER TO STEERING KNUCKLE ATTACHMENT BOLTS. WITH IMPROPER TORQUE, THE CLAMP LOAD AT THE JOINT MAY NOT BE ADEQUATE TO PREVENT MOVEMENT BETWEEN THE CALIPER BRACKET AND KNUCKLE.

Consequence & remedy

Consequence: DEPENDING ON WHETHER ONE OR BOTH BOLTS BACKS OUT OR FRACTURES, THE RESULT CAN BE LOCKING OF THE AFFECTED WHEEL DURING BRAKING AND AN ABRUPT STEERING INPUT IN THE DIRECTION OF THE LOCKED WHEEL, REDUCED BRAKING AND NOISE FROM THE AFFECTED WHEEL, OR SEVERING OF A BRAKE HOSE, INCREASED BRAKE PEDAL TRAVEL, AND REDUCED STEERING CONTROL. REDUCED BRAKING OR STEERING CONTROL COULD CAUSE A CRASH.

Remedy: DEALERS ARE TO TIGHTEN BOTH BOLTS TO THE SPECIFIED TORQUE. OWNER NOTIFICATION BEGAN ON JUNE 28, 2004. OWNERS SHOULD CONTACT CHEVROLET 1-800-630-2438 OR PONTIAC 1-800-620-7668.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.