WE HAD JUST BOUGHT A 04 CHEVY IMPALA LS IT HAS 54,000 ON IT. THE INTERMEDIATE STEERING SHAFT IS BAD. WE ARE THINKING THAT IT A MANUFACTURE DEFECT NOT TO MENTION THAT THE SPEEDOMETER IS NOT WORKING PROPERLY EITHER. *TR
2004 Chevrolet Impala
Owner reports · Recalls · Investigations
Limited comparison data
There is not enough comparable history to draw a useful model-year comparison.
About this comparison →How this year compares
Owner complaints by model year
Compare all Impala years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
860 reports with mileage · 212 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Electrical System. Review the 681 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Exterior Lighting. Review the 104 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine. Review the 71 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
681 reportsTHE SPEEDOMETER HAS FAILED. AT FIRST THE FAILURE WAS INTERMITTENT, BUT NOW THE SPEEDOMETER IS PEGGED AT 120 MPHPLUS, EVEN WHEN STOPPED. IT IS IMPOSSIBLE TO DETERMINE HOW FAST I AM TRAVELING IN EVER CHANGING ROAD CONDITIONS. I CONSIDER THIS FAILURE TO BE A SAFETY ISSUE. I CALLED THE LOCAL GM DEALER AND THEY QUOTED A REPAIR COST O…
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THE SPEEDOMETER HAS FAILED. AT FIRST THE FAILURE WAS INTERMITTENT, BUT NOW THE SPEEDOMETER IS PEGGED AT 120 MPHPLUS, EVEN WHEN STOPPED. IT IS IMPOSSIBLE TO DETERMINE HOW FAST I AM TRAVELING IN EVER CHANGING ROAD CONDITIONS. I CONSIDER THIS FAILURE TO BE A SAFETY ISSUE. I CALLED THE LOCAL GM DEALER AND THEY QUOTED A REPAIR COST OF $375.00 PLUS. I THEN FOUND OUT, THAT IN SEPTEMBER, THAT DELPHI HAD SETTLED A GM LAWSUIT.DELPHI HAD COMPENSATED GM WITH $47.5 MILLION AND 1.1 MILLION FREE INSTRUMENT CLUSTER MODULES TO REPLACE THE DEFECTIVE PRODUCTS THAT DELPHI HAD SUPPLIED TO GM. THIS IS A SAFETY ISSUE THAT SHOULD RESULT IN A RECALL OF GM VEHICLES. *TR
WE WERE DRIVING AND THE SPEEDOMETER JUST WENT DOWN TO ZERO. IT WAS ERRATIC AND SOMETIMES WHEN WE WERE GOING VERY SLOW, THE SPEEDOMETER WOULD SAY 70. OTHER TIMES WHEN WE WERE GOING ABOUT 65 MPH, IT WOULD SAY 10. SOMETIMES WHEN WE TURNED THE CAR OFF, THE SPEEDOMETER STUCK AT 10 MPH. *TR
MY 2004 CHEVROLET IMPALA IS CURRENTLY HAVING ISSUES WITH THE SPEEDOMETER. THE SPEEDOMETER IS SHOWING EVERY SPEED OTHER THAN THE ACTUAL SPEED BEING DRIVEN. IT SOMETIMES SHOWS SPEEDS SLOWER BUT MORE OFTEN SHOWING SPEEDS IN EXCESS OF 120 MPH. THIS IS AN OBVIOUS ISSUE OF SAFETY. IT IS A WELL KNOWN FACT THAT SPEED KILLS, AND IF Y…
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MY 2004 CHEVROLET IMPALA IS CURRENTLY HAVING ISSUES WITH THE SPEEDOMETER. THE SPEEDOMETER IS SHOWING EVERY SPEED OTHER THAN THE ACTUAL SPEED BEING DRIVEN. IT SOMETIMES SHOWS SPEEDS SLOWER BUT MORE OFTEN SHOWING SPEEDS IN EXCESS OF 120 MPH. THIS IS AN OBVIOUS ISSUE OF SAFETY. IT IS A WELL KNOWN FACT THAT SPEED KILLS, AND IF YOU DON'T KNOW HOW FAST YOU ARE GOING, YOU A TAKING A CHANCE THAT COULD PROVE FATAL. THE VEHICLE IS CURRENTLY AT THE LOCAL CHEVROLET DEALERSHIP. THEY ADVISE IT IS THE SPEEDOMETER CLUSTER. THIS WAS AN ISSUE THAT GM CORRECTED WITH THEIR 2004 CHEVROLET TRUCKS, YET REFUSE TO ACKNOWLEDGE EXISTS IN THE 2004 IMPALA'S. A QUICK SEARCH OF "CHEVROLET SPEEDOMETER MALFUNCTIONS" BRINGS UP INDEPENDENT WEBSITES WITH 2004 IMPALAS TOPPING THE LIST OF OTHERS WITH THIS SAME SAFETY ISSUE. THIS APPEARS TO BE A PROBLEM FOUND IN THIS VEHICLE WITH MILEAGE RANGING FROM 20,000 MILES TO 100,000 MILES. I WILL REQUEST THAT THE DEALERSHIP GIVE ME THE MALFUNCTIONING PART. *TR
SPEEDOMETER FAILING JUST LIKE EVERYONE ELSE'S SO I HAVE TO DRIVE WITHOUT KNOWING WHAT THE SPEED LIMIT IS. THIS CAR HAS ALWAYS BEEN MAINTAINED AND BABIED, AND NOW THERE IS A SAFETY ISSUE THAT APPARENTLY NO ONE CARES ABOUT. *TR
SECURITY LIGHT WENT ON LAST MONTH. IT WAS TAKEN IN IMMEDIATELY FOR REPAIR. I WAS TOLD IT WAS THE IGNITIION CYLINDER. THE CAR ALSO MAKES A VIBRATING NOISE ON ACCELERATOR. I WAS TOLD THIS WAS THE DRIVE SHAFT AND THE CATALITIC CONVERTER. ALL REPLACED. THE CAR STILL MADE NOISE WHEN LEFT SERVICE AT NORTHEAST AUTO CENTER IN PHILADELP…
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SECURITY LIGHT WENT ON LAST MONTH. IT WAS TAKEN IN IMMEDIATELY FOR REPAIR. I WAS TOLD IT WAS THE IGNITIION CYLINDER. THE CAR ALSO MAKES A VIBRATING NOISE ON ACCELERATOR. I WAS TOLD THIS WAS THE DRIVE SHAFT AND THE CATALITIC CONVERTER. ALL REPLACED. THE CAR STILL MADE NOISE WHEN LEFT SERVICE AT NORTHEAST AUTO CENTER IN PHILADELPHIA PA WHERE IT WAS PURCHASED. YESTERDAY THE LIGHT FOR SECURITY IS BACK ON. 2004 CHEVY IMPALA VERY DISAPPOINTED. CAR HAS 55,000 MILES. AT 36K THE RADIATOR AND WATER PUMP WENT DURING FUNERAL PROCESSION. *TR
ABOUT 6 MONTHS AGO MY TEMPERATURE GAUGE STARTED ACTING STRANGE. NEVER GOING BACK DOWN TO NORMAL. THEN ABOUT 1 WEEK AGO, MY SPEEDOMETER STARTED GETTING STUCK AND NEVER GOING BACK DOWN TO ZERO WHEN I STOPPED. IT IS VERY DANGEROUS WHEN YOU HAVE YOUR CHILDREN IN THE CAR AND DON'T KNOW HOW FAST YOU ARE GOING. WOULD LOOK REAL BAD WHEN…
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ABOUT 6 MONTHS AGO MY TEMPERATURE GAUGE STARTED ACTING STRANGE. NEVER GOING BACK DOWN TO NORMAL. THEN ABOUT 1 WEEK AGO, MY SPEEDOMETER STARTED GETTING STUCK AND NEVER GOING BACK DOWN TO ZERO WHEN I STOPPED. IT IS VERY DANGEROUS WHEN YOU HAVE YOUR CHILDREN IN THE CAR AND DON'T KNOW HOW FAST YOU ARE GOING. WOULD LOOK REAL BAD WHEN THERE ARE SO MANY COMPLAINTS ALL OVER INTERNET ABOUT THIS EXACT PROBLEM FROM PEOPLE WHO ARE EXPERIENCING THIS SAME DEFAULT OF THE GAUGES NOT WORKING PROPERLY AND CHEVY DOES NOTHING ABOUT IT UNTIL SOMEONE GETS INJURED AND SUES. *TR
THE SPEEDOMETER IN MY 2004 IMPALA WITH ONLY 42,000 MILES ON IT HAS SUDDENLY GOTTEN A MIND OF IT'S OWN. SOMETIMES IT WORKS AND SOMETIMES IT DOESN'T. I CALLED THE SERVICE DEPARTMENT OF THE DEALERSHIP AND THEY SAID IT WOULD BE OVER $500 TO GET IT FIXED. I HAVE LOOKED FOR RECALLS BUT CAN'T FIND ANY BUT HAVE FOUND PLENTY OF COMPLA…
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THE SPEEDOMETER IN MY 2004 IMPALA WITH ONLY 42,000 MILES ON IT HAS SUDDENLY GOTTEN A MIND OF IT'S OWN. SOMETIMES IT WORKS AND SOMETIMES IT DOESN'T. I CALLED THE SERVICE DEPARTMENT OF THE DEALERSHIP AND THEY SAID IT WOULD BE OVER $500 TO GET IT FIXED. I HAVE LOOKED FOR RECALLS BUT CAN'T FIND ANY BUT HAVE FOUND PLENTY OF COMPLAINTS. I NEVER KNOW FOR SURE HOW FAST I AM GOING. *TR
TL*THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 65 MPH WITH THE CRUISE CONTROL ACTIVATED, THE CONTACT NOTICED THAT THE SPEEDOMETER DISPLAYED AN INCORRECT SPEED AND WOULD FLUCTUATE SPORADICALLY. THE INSTRUMENT PANEL CLUSTER WAS REPAIRED. THE MANUFACTURER DID NOT PROVIDE ANY ASSISTANCE. THE CURRENT MI…
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TL*THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 65 MPH WITH THE CRUISE CONTROL ACTIVATED, THE CONTACT NOTICED THAT THE SPEEDOMETER DISPLAYED AN INCORRECT SPEED AND WOULD FLUCTUATE SPORADICALLY. THE INSTRUMENT PANEL CLUSTER WAS REPAIRED. THE MANUFACTURER DID NOT PROVIDE ANY ASSISTANCE. THE CURRENT MILEAGE WAS 67,000 AND FAILURE MILEAGE WAS 47,826. THE CONSUMER STATED GM ISSUED AN EXTENDED WARRANTY FOR THE INSTRUMENT CLUSTER. UPDATED 12/12/07
CHEVY 2004 IMPALA: SPEED AND TEMP GAUGE WERE READING ERRATICALLY AND AT TIMES STAYED AT A PARTICULAR SPEED AND TEMP WHICH WERE NOT ACCURATE. GAUGE CLUSTER WAS CHANGED OUT ACCORDING TO A DEALERSHIP. WHO KNOWS WHAT THEY REALLY DID. HAD VEHICLE IN TO SAME DEALERSHIP AGAIN FOR INTERMEDIATE STEERING COLUMN SHAFT FOR A KNOCKING SOUND.…
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CHEVY 2004 IMPALA: SPEED AND TEMP GAUGE WERE READING ERRATICALLY AND AT TIMES STAYED AT A PARTICULAR SPEED AND TEMP WHICH WERE NOT ACCURATE. GAUGE CLUSTER WAS CHANGED OUT ACCORDING TO A DEALERSHIP. WHO KNOWS WHAT THEY REALLY DID. HAD VEHICLE IN TO SAME DEALERSHIP AGAIN FOR INTERMEDIATE STEERING COLUMN SHAFT FOR A KNOCKING SOUND. DEALERSHIP LUBRICATED SHAFT. TO ME, IF SOMETHING IS MAKING NOISE, THIS MEANS THERE IS CONTACT WITH AT LEAST TWO COMPONENTS CAUSING WEAR. I BELIEVE THE SHAFT SHOULD HAVE BEEN CHANGED OUT. ALL PROBLEMS HAVE NOT RETURNED, YET. NO ACCIDENTS OR INJURIES OR SPEEDING TICKETS EITHER, THANK GOD. I CAN GUARANTEE YOU THE DEALERSHIP OR THE MANUFACTURER OF THIS VEHICLE WOULD NOT PICK UP THE COST OF A SPEEDING TICKET OR ASSOCIATED COSTS DUE TO AN INJURY OR DEATH. WHAT I WOULD LIKE TO KNOW IS WHEN IS SOMEONE GOING TO STEP UP AND PUT SOME REAL HEAT ON THE AUTO INDUSTRY. DOES IT TAKE A DEATH OF A FELLOW CITIZEN TO TAKE ACTION? I THINK IT'S TOO LATE IF THAT'S WHAT IT TAKES. I DON'T RECALL THE DATES OF EITHER INCIDENT SO THE DATE I ENTER IS NOT ACCURATE. I COULD GIVE YOU THE PHONE NUMBER OF THE DEALERSHIP TO FIND OUT THE ACTUAL DATES, BUT YOUR NOT LOOKING TO MAKE WAVES WITH THE INDUSTRY. PLEASE TELL ME I'M NOT WASTING MY TIME WITH THIS COMPLAINT. PLEASE TELL ME THERE IS A GENUINE CONCERN AT NHTSA. PLEASE DO NOT INSULT MY INTELLIGENCE. YES I'M ANGRY AND DISSATISFIED WITH THE AUTO INDUSTRY WHOSE AIM IS TO LIVE OFF OF COMPONENTS BREAKING DOWN SO YOU HAVE TO BRING YOUR VEHICLE BACK IN. IT SURE WOULD BE NICE TO PURCHASE A VEHICLE, DRIVE OFF THE DEALERSHIP LOT AND NEVER HAVING TO RETURN. *TR
Official recalls
415V701000 · Engine And Engine Cooling:engine; Engine And Engine Cooling:exhaust System:manifold/header/muffler/tail Pipe
Oct 26, 2015
General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.
Consequence & remedy
Consequence: Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.
Remedy: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engines front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.
Additional source detail variants (2)
Engine And Engine Cooling:exhaust System:manifold/header/muffler/tail Pipe
General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.
Consequence: Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.
Remedy: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engines front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.
Engine And Engine Cooling:engine
General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.
Consequence: Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.
Remedy: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engines front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.
15V201000 · Engine And Engine Cooling:engine
Apr 6, 2015
General Motors LLC (GM) notified the agency on April 2, 2015, that they are is recalling certain model year 2004 Buick Regal vehicles manufactured April 9, 2003, to June 1, 2003, 2004 Chevrolet Impala vehicles manufactured April 8, 2003, to June 23, 2003, and 2004 Chevrolet Monte Carlo vehicles manufactured April 7, 2003, to June 23, 2003. On May 18, 2015, GM expanded the recall to cover an additional 49,751 2004 Pontiac Grand Prix vehicles manufactured January 6, 2003, to June 25, 2004. In the affected vehicles, the valve cover gasket may leak.
Consequence & remedy
Consequence: The leaking engine oil can drip onto the hot surface of the exhaust manifold, increasing the risk of a fire.
Remedy: GM will notify owners, and dealers will remove the plastic cover and plastic oil fill tube extension and replace the front valve cover and gasket. These repairs will be done free of charge. The recall began on April 24, 2015. Owners may contact Buick customer service at 1-800-521-7300, Pontiac customer service at 1-800-762-2737 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14574.
14V400000 · Electrical System:ignition
Jul 3, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 3, 2014, that they are recalling 5,877,718 model year 2000-2005 Chevrolet Impala and Monte Carlo, 1997-2003 Chevrolet Malibu, 2004-2005 Malibu Classic, 1999-2004 Oldsmobile Alero, 1998-2002 Oldsmobile Intrigue, 1999-2005 Pontiac Grand Am and 2004-2008 Pontiac Grand Prix vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 9, 2014. GM's number for this recall is 14350.
04V287000 · Service Brakes, Hydraulic
Jun 23, 2004
CERTAIN PASSENGER VEHICLES WERE PRODUCED WITH LOWER THAN SPECIFIED TORQUE ON BOTH FRONT BRAKE CALIPER TO STEERING KNUCKLE ATTACHMENT BOLTS. WITH IMPROPER TORQUE, THE CLAMP LOAD AT THE JOINT MAY NOT BE ADEQUATE TO PREVENT MOVEMENT BETWEEN THE CALIPER BRACKET AND KNUCKLE.
Consequence & remedy
Consequence: DEPENDING ON WHETHER ONE OR BOTH BOLTS BACKS OUT OR FRACTURES, THE RESULT CAN BE LOCKING OF THE AFFECTED WHEEL DURING BRAKING AND AN ABRUPT STEERING INPUT IN THE DIRECTION OF THE LOCKED WHEEL, REDUCED BRAKING AND NOISE FROM THE AFFECTED WHEEL, OR SEVERING OF A BRAKE HOSE, INCREASED BRAKE PEDAL TRAVEL, AND REDUCED STEERING CONTROL. REDUCED BRAKING OR STEERING CONTROL COULD CAUSE A CRASH.
Remedy: DEALERS ARE TO TIGHTEN BOTH BOLTS TO THE SPECIFIED TORQUE. OWNER NOTIFICATION BEGAN ON JUNE 28, 2004. OWNERS SHOULD CONTACT CHEVROLET 1-800-630-2438 OR PONTIAC 1-800-620-7668.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0No exact-year investigations in this snapshot.
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