2002 Chevrolet Express

THE REAR END WENT OUT AND THE ROTORS ARE WARPED. I HAD THE REAR END REPLACED AND THE SERVICE TECH SAID HE HAD NEVER SEEN ANYTHING LIKE THIS IN HIS HISTORY OF WORKING ON VEHICLES. I HAD JUST PURCHASED THE VAN JAN. 28TH AND IT HAD A 60 DAY WARRANTY. I HAD TAKEN IT BACK TO THE DEALERSHIP ON FEB 17TH AND REPORT THE NOISES IT WAS MAKING AND THEY IN TURN SAID NOTHING WAS WRONG. THE SERVICE TECH THAT REPLACED THE REAR END SAID IT COULD NOT HAVE BEEN MISSED BECAUSE THE DIFFERENTIAL WAS BENT COMPLETELY UP ON THE AXLES. HE SAID IT WAS DUE TO EITHER WHOEVER OWNED IT PREVIOUS HAD TOWED SOMETHING TO HEAVY OR THE THERE WAS A MANUFACTURER DEFECT IN THE DIFFERENTIAL. REGARDLESS HE DEALERSHIP (LAWRENCE MARSHALL) IN DENISON TX WILL NOT STAND BEHIND IT AND I AM OUT OF POCKET FOR THIS BIG EXPENSE. THEY OVER CHARGED ME FOR THE VEHICLE AND NOW THIS. I HAVE A BIG CONCERN BECAUSE THE NOISE IT WAS MAKING HAD STOPPED AFTER THE REAR END WAS REPLACED, BUT WHEN I WAS DRIVING IT TODAY IT CLUNKED TWO DIFFERENT TIMES, SAME NOISE AS BEFORE, SO NOW I AM WORRIED. I DON'T KNOW WHO TO TRUST TO HELP ME AS I HAVE BEEN RIPPED OFF SO BAD NOW. CAN YOU PLEASE HELP ME OR ADVISE ME WHERE I CAN HAVE THIS VEHICLE COMPLETELY CHECKED OUT. THE SERVICE TECH SAID IT WAS A MIRACLE THAT THE DRIVE SHAFT DID NOT FALL OUT ON THE TRIP MYSELF AND GRANDCHILDREN WERE ON. IT BROKE DOWN IN OHIO AND I LIVE IN OKLAHOMA SO OF COURSE IT SET ME BACK A LOT OF EXPENSE I COULD NOT AFFORD. I THOUGHT THE DEALERSHIP SHOULD STAND BEHIND THE 60 DAY WARRANTY SINCE I HAD TAKEN IT BACK TO THEM WITHIN THE WARRANTY TIME, BUT THEY HAVE GIVEN ME NOTHING BUT GRIEVE. I WOULD APPRECIATE ANY HELP I CAN GET AS I AM AFRAID OF THE VAN NOW. *JB

2002 CHEVROLET CONVERSION VAN EXPRESS 1500 HAD A PROBLEM WITH THE DRIVERS SIDE WINDOW. EXPRESS WINDOW WOULD GO DOWN BUT NOT GO BACK UP. *TS THE MOTOR WAS REPLACED THREE TIMES, FINALLY THE SWITCH WAS REPLACED. THE BRAKES AND MASTER CYLINDER HAD TO BE REPLACED. THE CONSUMER WAS TOLD THE BRAKES WERE INSUFFICIENT FOR THE WEIGHT OF THE VEHICLE. THE MICHELIN TIRES ONLY LASTED 24,000 MILES. *JB

BRAKES WERE MAKING A "GRUMBLING NOISE". NOT THE TYPICAL SQUEAL OR GRINDING NOISE ASSOCIATED WITH BRAKES. WENT TO THE DEALER AND HE SAID THE FRONT DISC BRAKES WERE BADLY WORN. ONLY 32,000 MILES ON THE VEHICLE. NEVER, NEVER HAVE I EVER HAD TO REPLACE BRAKES WITH SUCH LOW MILEAGE. DRIVING FOR 45 YEARS AND NEVER HAD THIS HAPPEN. THEY FIXED IT, NOT UNDER WARRANTY, SO I PAID. NOW, WITH A YEAR ON THE NEW BRAKE LININGS, THEY ARE MAKING NOISE AGAIN. VERY DISTURBING. THE VEHICLE IS USED FOR WORK AND IS NOT ABUSED, I AM THE ONLY ONE THAT DRIVES IT. DRIVING VANS FOR 30 YEARS AND THIS IS VERY DISAPPOINTING. *JB

DT:THE CONTACT STATED THE LEFT REAR TIRE DEVELOPED A BULGE WITHIN THE TREAD. HE BROUGHT THE VEHICLE TO AN INDEPENDENT REPAIR SHOP, AND THEY REPLACED THE TIRE WITH A SPARE. WHEN HE RETURNED HOME THE VEHICLE WAS TAKEN TO A FIRESTONE DEALER, WHO DISCOVERED THERE WAS A COMPLETE BELT SEPARATION ON THAT TIRE. A SECOND INCIDENT LATER OCCURRED ON THE LEFT FRONT TIRE IN A SIMILAR FASHION. BOTH OF THE FAILED FIRESTONE TIRES WERE REPLACED WITH GOODYEAR TIRES. WHILE DRIVING THE RIGHT REAR REMAINING FIRESTONE TIRE BLEW OUT AT 75 MPH RESULTING IN DAMAGE TO THE VEHICLES FENDER AND BUMPER AREA. HE AVOIDED ANY COLLISION. HE TOOK PHOTOGRAPHS OF THE EXTENSIVE DAMAGE. NO FURTHER REPAIRS OR CORRECTIONS HAVE BEEN MADE AT THIS TIME. THIS IS A FIRESTONE STEELTEX R4S LT245/75/R16 LOAD RANGE E. THESE WERE THE ORIGINAL TIRES ON THE VEHICLE AT PURCHASE. *AK UPDATE 12/27/2005 - THE TIRES WERE MADE IN CANADA. *NM

DT: 2002 CHEVROLET EXPRESS. THE CONTACT STATED THE SPARE TIRE IS SECURED BY STRAPS ,AND ONE OF THE STRAPS CAME OFF THE VEHICLE. THERE WAS NO ONE BEHIND THE CONTACT'S VEHICLE. THEREFORE, NO ONE WAS INJURED. THE SPARE TIRE HAD BEEN USED A YEAR AGO. THE MANUFACTURER STATED THIS HAPPENED REGULARLY. ALSO, THE TIRE CAME OFF AT THIS TIME AND THAT TIRE WAS LOST. THE CONTACT PURCHASED ANOTHER TIRE. IT WAS LOCATED IN THE BACK OF THE VEHICLE. *AK

SINCE THE 2002 CHEVROLET 1/2 TON CUSTOM VAN WAS PURCHASED IT HAS GIVEN ME BRAKE PROBLEMS. FIRST WAS THE ROTORS WHICH WAS SETTLED IN COURT, GENERAL MOTORS CUSTOMER SATISFACTION PROGRAM! THE BRAKES HAVE FAILED ABOUT 4 TIMES, 3 TIMES WITH ME AND ONCE WITH MY SON. THE STEERING ALSO GOES HARD. THE VAN WAS TAKEN TO THE CHEVROLET DEALERSHIP TO BE REPAIRED. THEY CLAIMED NOTHING WAS WRONG AND TO TAKE IT BACK. MY HUSBAND POINTED OUT THE NHTSA OFFICE OF DEFECTS INVESTIGATION 05V005000 BUT THEY COULD CARE LESS AND CLAIMED THEY LACK THE SKILL TO WORK ON BRAKE PROBLEMS. *NM