2025 Chevrolet Equinox

FIRST INCIDENT: On uncertain date between 10/10/2024 (vehicle purchase date) and 04/22/2024 (initial service date), on a Sunday, 6:30 a.m., Infotainment and dash display went blank/dark on Sawyer County Highway B. Recovery within 30 seconds. Dark conditions, operating at recommended speed of 55 MPH. Fortunately no surrounding traffic at the time. Issue brought to attention of Don Johnson Motors Service Department at initial oil/filter/tire rotation on 04/22/2025. Mileage at time was 3287. SECOND INCIDENT: 07/15/2025 at approximately 9:30 a.m. on Sawyer County Highway N, Infotainment and dash display went blank/dark. Recovery within 15-20 seconds. Operating at recommended speed of 55 MPH. Fortunately no surrounding traffic at the time. Mileage at time of incident just over 7200. Have not contacted above dealership, but will do so shortly. This defect renders the vehicle out of the driver's control similar to a pilot losing engine power on an aircraft. Checked online to locate possible sources for the problem. Determined this is a known issue.

On May 8,2025 the lift gate failed and crashed down on my head, vehicle is available for inspection and only a GM inspector has looked at it so far. The dealership told me because I filed a complaint with GM they can't touch it unless directed by GM now. It almost knocked me out, I saw black and was hard to see for at first within a few hours it was a huge goose egg on my head. It put me and my 6yr old at risk as she was with me but luckily in the car already. When approaching my car I used the liftgate remote to open it ahead of time, got my daughter in car and went to put our backpacks in the back when it crashed on my head full force no warning. It was extremely painful and caused a concussion with multiple symptoms. Headaches, painful bump, ear ringing, feeling so hot, major brain fog, forgetfulness, watery eyes, feeling really tired and hard to wake up in the morning. It has been about 3 weeks and the symptoms are mostly gone except bad ear ringing, light sensativity, on and off headaches easily, can't put my hair in ponytail as it hurts still. I still have a small dent in my head. The doc says these lasting concussion symptoms could last for months. I don't understand why this has problem has not been fixed when research shows it has been a problem since 2010. The only other issue I had with the car was my instrument panel going black while I was driving a few weeks prior.

The contact owns a 2025 Chevrolet Equinox. The contact stated that while attempting to use the vehicle, there was an automatic update alert. The contact's wife's cellphone had alerted her to the update; however, she was unable to access the vehicle for 15 minutes. The contact stated that while attempting to reverse, the transmission failed to respond as needed. The contact stated that the reverse symbol was displayed on the instrument panel, and there was an abnormal clunking sound coming from the vehicle. The local dealer was contacted, and informed the contact that the automatic update was normal. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 999.

While driving, all my displays which includes speed and car warning indicators, went blank and the red light (collision warning) started flashing as if there was something in front of my car, but my car acted fine. I pulled over and then everything slowly came back on. The car continued to run just fine. It was just both displays went totally black and then the red collision warning lights were flashing. Car never turned off. Never had to restart car. No resets performed. Displays came back on after a short period of time. Interesting, the radio and volume had to be turned back on. Acted as if displays rebooted, but did not affect car mobility.

While driving my 2025 Chevrolet Equinox, both the digital instrument cluster and infotainment screen suddenly turned off without warning. This blackout lasted for several seconds before both systems rebooted and returned to normal. This has happened multiple times and does not seem related to any specific driving condition, speed, or weather. The vehicle itself continues to operate normally during the blackout, but the sudden loss of all visual information — including speed, alerts, and navigation — poses a serious safety risk. No warning lights or error messages appeared before or during the incident. This issue started shortly after receiving an over-the-air software update labeled GM N25-F172AE. The problem has not yet been confirmed or resolved by a dealer, and the vehicle has not been inspected by police or insurance.

On two separate occasions, the dash and radio restarted while we were driving. Whole driving down the highway, the speakers stopped working, both screens would go blank and the red pre collision lights would turn on. This causes the inability to see your speedometer or other required information while driving. I am unsure if this affects any other safety equipment from functioning if there was a crash during this timeframe. This lasted for several seconds while the system essentially restarted itself. Once everything turned back on, everything worked as it should. It went into the dealer for the first time it did this and they did a software update to prevent this but it did not apparently fix the issue.