2025 Chevrolet Equinox

The contact owns a 2025 Chevrolet Equinox. The contact stated that while reversing, the transmission remained in drive. The contact depressed the shifter to move. The contact stated that the gear shifter was sticking. The vehicle jerked, hesitated, and then stalled. The contact stated that the doors were locking and unlocking without driver input after an update was performed, and the keys became locked inside the vehicle. The service transmission warning light was illuminated. The telematics module, GPS, and OnStar were not working as designed. The contact stated that the OnStar went into red and lost connectivity and was unable to locate the vehicle. The contact was concerned about driving the vehicle. The vehicle was taken to the local dealer, where it was diagnosed, and it was determined after further inspection that the battery was drained due to the telematics module draining the battery. The dealer informed the contact that parts were on back order. The vehicle was not repaired. The manufacturer was contacted and opened a case. The approximate failure mileage was 28,000.

On Th, Nov 6 ~1700, the 25 Equinox EV being driven encountered an electric drive failure and brake failure, including friction brakes. This Equinox EV is essentially still brand new with 3900 miles and no accident history. The vehicle was driven off the EB SR 528 exit ramp to Narcoossee Rd in Orlando and driven to the stop light at the WB on ramp. After the light changed and began driving, the vehicle console reported an exception with drive assist. At this time the driver attempted to slow down to take stock of the situation and the vehicle accelerated, at which time the driver took their foot off the brake pedal and attempted to identify a place to take the vehicle off the roadways. Thankfully a stoplight at McCoy Rd was green and the driver continued through that light and while attempting to brake, the vehicle accelerated instead. The driver then coasted, maneuvering the vehicle was into the Vista Palms commercial center. The vehicle, unresponsive to braking, propelled through a stop sign into the Kohl's parking lot at which time the driver began looping around the lot until the weight of the vehicle brought the motion down. While the vehicle was stopped, it rotated through warning messages indicating..forward collision, brake assist is reduced, steering assist is reduced, then finally Service Transmission Now Unable to Shift Soon. The vehicle was towed by AAA to AutoNation Chevrolet Airport in Orlando. Technicians found codes U1610 and U1639, and found K160 connecter unseated. It was reseated and greased. The concern is that this should have been locked and unable to be unseated. Is this an indication of manufacturing problem or operating problem? All braking was dysfunctional. How can we be certain that this was not a one off event?

One time (so far) the screen behind the steering wheel that shows the gear and speedometer did not turn on when we started the car. We were able to back the car out of the garage and park it in our driveway. This is a safety concern because we could have driven the car in that condition - without a working speedometer. We are worried that the screen will turn off while we are driving.

The contact owns a 2025 Chevrolet Equinox. The contact stated that while stopped at a traffic sign, the accelerator pedal was depressed; however, the vehicle stalled. The contact stated that there was no warning light illuminated. The contact stated that the transmission automatically shifted to park(P). The vehicle was towed to a service station and the vehicle was refilled. The contact was able to start the vehicle, and the message "Auto Shut Down" was displayed and a 5-minute countdown was started, and the vehicle turned off. The contact was able to restart the vehicle and drove to the residence. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 13,000.

My vehicle has been at the dealership for over a month for an issue with the HVAC system. The technician and GM engineering support believe the problem is related to a faulty acuator, which requires the entire dash to be removed for repair. (See pictures) This is extremely concerning for a new vehicle with very low mileage. An HVAC acuator failure in a brand new car should not occur, and the repair is invasive- involving disassembly of the major interior components. I am worried this will lead to creaks, rattles, or compromised fit and finish afterward, as well as potential damage to electronics, airbags, and trim panels. In addition, this problem appears to be widespread among other 2025 Equinox owners, based on multiple reports in owner forums describing identical HVAC noise or clicking problems linked to acuators. GM has not yet issued a recall or service bulletin addressing it. Given the scope of disassembly required and the frequency of similar reports, this should be reviewed as potential design or component defect affecting vehicle reliability and safety systems (defrosting performance and interior air management).

OnStar telematics unit stopped working with no notification in the infotainment system. The LED light remained GREEN in color advising me that the OnStar system was working. Hundreds of people reporting the same issue across multiple GM vehicles. My vehicle has been at the dealership for almost two weeks and there is no ETA on when the replacement part will be received from GM. This is a known problem component that should have initiated a safety recall. Due to the non operation of the OnStar system, we no longer have access to the emergency notification if involved a traffic collision. We also no longer have access to the stolen vehicle tracking system. NHTSA needs to investigate this issue, especially since GM is taking their time with getting replacement parts to dealerships.

Odometer Fraud. The contact purchased a 2025 Chevrolet Equinox. The contact stated that the vehicle was purchased at 66 miles. The contact stated that while driving the vehicle and approaching 100 miles; the odometer rolled over to 1,000 miles. The vehicle was taken back to the dealer where the vehicle was inspected and the contact was informed that based on the oil life, the vehicle had been driven over 1,000 miles. The vehicle was taken to several other dealers who came to the same conclusion. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 66; it was later discovered that the mileage was over 1,000.

The onstar module installed originally from manufacturer was faulty, causing electrical issues. This ended up draining the battery unexpectedly. No warning that the battery was low. Only had .03 volts left when tested at dealership. The onstar button was experiencing issues such as blinking and loss of connection. Onstar Support was no help, and the car manufacturer ignored issues as my phones software problem, until new battery was drained and issues persisted while driving. Ultimately this left the OnStar not working for weeks leading up to the drained battery which was unsafe in case of accident as well.