2020 Chevrolet Equinox

March 8, 2022 Purchased the 2020 Chevy Equinox March 23, 2022 The car was jerking while driving making it dangerous. I tried to bring it to the service department but was told to leave the car which I did from 7:00 am -4:00 pm and no diagnosis within that time. March 30, 2022 Dropped the car off at Autonation Chevy Pembroke Pines April 5, 2022- Shev service advisor states the converter in the transmission needs to be replaced. April 19, 2022- Picked up car April 20, 2022 Car is jerking EVEN WORSE WHILE DRIVING!!! April 22, 2022 Car is BACK IN THE CHEVY SERVICE department April 30, 2022 Told to pick up car and now the problem was a FUEL PUMP IN THE ENGINE May 2, 2022 Picked up car, drove one block car is still jerking while driving (UNSAFE) May 6, 2022- Service manager states car is jerking and not only jerking it STALLED while driving with him!!!! As a matter of fact, it has a history of 5 service repairs where it stalled. This information WAS NOT disclosed to me. This car is not SAFE!!! The car is still in the service department. I DO NOT want that car. I want a car that is SAFE!!! REPLACEMENT CAR!!!

The issue is not consistent so dealership will not be able to solve the issue. No warning lights. No components have not been inspected by manufacturer. Issue occurs when it wants to. When in auto stop and vechile wants to start back up, vechile loses all power, windshield wipers turn on for few seconds then vechile starts back up. Seems like a reset. This is very dangerous when sitting at Inersections. This is happened several times.

The contact owns a 2020 Chevrolet Equinox. The contact stated while driving and making a left turn, the turn signal failed to operate as designed. The contact also noticed the center console screen went black and flickered off and on until she arrived at her residence. The contact stated the failure persisted and the vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. An unknown software was updated however, a month later the failure recurred with the screen. The contact took the vehicle back to the dealer, but the dealer could not duplicate the failure. The dealer had replaced the radio console to fix the issue however, the failure persisted. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 10,688.

STARTING OCTOBER 26, 2020 I'VE BEEN EXPERIENCING MY CAR RADIO SHUTTING OFF AND TURNING BACK ON. WHEN THE RADIO RANDOMLY TURNS OFF, IT DISCONNECTS MY BLUETOOTH AND MUSIC STOPS PLAYING. TODAY ALONE I HAVE HAD THIS ISSUE HAPPEN TO ME 7 TIMES IN A MATTER OF 35 MINUTES. I HAVE NO IDEA WHAT IS CAUSING THIS ISSUE, BUT I WOULD LIKE A RESOLUTION CONSIDERING THAT I"M THE FIRST OWNER OF THIS VEHICLE AND IT'S STILL BRAND NEW.

RECEIVED THIS NOTICE ON 9/23/2020 WITH LESS THAT 400 MILES DRIVEN, BOOKED APPOINTMENT WITH SERVICE AND HAD BATTERY REPLACED UNDER WARRANTY BECAUSE OF 1.5 HOUR REQUIRED TEST DETERMINED IT WAS BAD. TODAY, 9/30/2020 WITH LESS THAT 50 ADDITIONAL MILES DRIVEN, I RECEIVED THE MESSAGE AGAIN. MESSAGE RECEIVED FROM ONSTAR IS AS FOLLOWS. DEAR HENRY WILLCOX, YOUR 2020 CHEVROLET EQUINOX DETECTS A BATTERY SHORTED CELL. THE BATTERY IS NEEDED TO START THE VEHICLE. TO AVOID A SITUATION WHERE YOU CAN'T START YOUR VEHICLE, PLEASE SCHEDULE SERVICE WITH YOUR PREFERRED SERVICE PROVIDER AS SOON AS POSSIBLE, SO THEY CAN REPLACE YOUR BATTERY. YOU CAN STILL DRIVE YOUR CHEVROLET BUT IT MAY BECOME HARDER TO START. AND IF THE BATTERY DOES FAIL, YOU WILL NOT BE ABLE TO START THE VEHICLE. PLEASE DISREGARD THIS MESSAGE IF YOUR VEHICLE IS ALREADY IN FOR SERVICE (AS THIS COULD BE A FALSE NOTIFICATION IF THE VEHICLE IS IN FOR SERVICE AND THE SERVICE BEING PERFORMED AFFECTS THIS COMPONENT). SERVICE CODE SAC001 WILL BE BOOKING SECOND SERVICE APPOINTMENT FOR FIRST OPPORTUNITYASAP.

I TOOK THIS 4 WEEK OLD CAR IN TO AUTONATION CHEV AUSTIN FOR AN ESV LIGHT THAT STARTED APPEARING SOON AFTER PURCHASING THE CAR. I TOOK IT IN ON AUG 10 AND THEY CALLED THE NEXT DAY TO TELL ME THE CAR WAS READY. I DROVE IT FOR 4 MINUTES AND HAD TO TAKE IT RIGHT BACK TO THEM AND IT HAS NOW BEEN THERE 8 DAYS. NOT ACCEPTABLE. THEY CLAIMED IT WAS A SIMPLE PROGRAMMING PROBLEM - REALLY - WHY DO THEY STILL HAVE THE CAR.

TL* THE CONTACT OWNS A 2020 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE LANE DEPARTURE ASSIST FEATURE DISPLAYED ON THE INSTRUMENT PANEL THAT THE CONTACT WAS OUTSIDE OF THE INTENDED LANE, DESPITE THE CONTACT BEING WITHIN THE LANE. THE CONTACT STATED THAT ANOTHER FEATURE OF THE SYSTEM WAS THAT THE STEERING WHEEL WOULD VIBRATE TO INDICATE THE VEHICLE DEPARTED THE LANE HOWEVER, THE FEATURE ACTIVATED INTERMITTENTLY WHILE THE VEHICLE WAS STILL IN THE LANE. LOU BOCHRODT AUTO MALL (7070 CHERRYVALE N BLVD, ROCKFORD, IL 61112, (815) 332-3000) WAS CONTACTED AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30.