2019 Chevrolet Equinox

Ever since we’ve had the 2019 Chevrolet equinox which was purchased in 2019 from Capital Chevrolet in Montgomery, Alabama, the seats and the side mirrors both will not stay programmed. The dealership kept telling us there was nothing wrong and kept telling us how to program the seats and the side mirrors, per key fob. This was done over and over and still did not work. every time the vehicle is cut off and when the vehicle is re-entered we have to reset the side mirrors and seats every single time. The vehicle is no longer under warranty, but we were wondering if there would be any way to have it fixed free of charge. Or if you have any idea on what we can do to make the settings work properly. Please advise. I have listed below my email address, my cell phone, and my home number. Thanks, [XXX] [XXX] my email [XXX] cell [XXX] home INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Problem persists since 4/3/2025. While parked, the Driver’s Seat was leaned back. About 1 hour later, I couldn’t let it back up. Drove home slowly after 11p. Took to a Repair Shop next day to have the Driver’s Seat fixed. I paid for a Diagnostic & was told that the seat could not be repaired because GMC was no longer manufacturing the seat motor needed. The shop spoke to GMC & a Dealership. I called GMC the next day to complain & verify because car was only 2019 - parts are to be manufactured & made available for minimum of 10yrs! Over next 3 -6 months I spoke to numerous Customer Service employees & Supervisors. I was referred to a Certified Chevrolet Dealer, Dave Gil Chevrolet. I had to use a Large Wedge Pillow & Bed Pillow since the seat was flat back. My car was UNSAFE, difficult to drive & caused concern on whether the seat belts & Air Bags would work properly in the event of an accident or collision. The certified Dealership said that of the 3 motors in the seat, they could get the front one in 2weeks to 3months but not the motor for the rest of the seat. These are the part #’s unsure which is which: 1352-6511 & 1352-5388. I emailed & sent Certified Letter to GMC’s CEO. No response to my email but someone acknowledged my letter. All I ever wanted was my 2019 Equinox repaired properly. Note: Car payment, Insurance, Registration were still expected to be paid & they were by me. I was given a Customer Loyalty Certificate smaller than what I was quoted but not for a new Equinox, for a 2025 Trax which is much smaller! I was told my Equinox couldn’t be repaired, sizable bal due ( I had only purchased 2 yrs prior.) In June 2025 I was mailed a copy of the “California Repurchase Agreement” that GMC was adopting. ( see attached). I sent Certified Letters to that Dept but got no responses. I then escalated to the OH Attorney General’s Consumer Fraud Department & someone called me back. I shared the part #’s but several days have passed - no response. Con’tl