Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
350–25K
5225–50K
7450–75K
9975–100K
96100–150K
16150K+
372 reports with mileage · 174 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Engine. Review the 217 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Visibility/wiper. Review the 167 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 45 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
23 crash reports4 fire reports9 injury reports
What owners actually said
546 reports
60,000 miles · Apr 6, 2019
Engine
PURCHASED VEHICLE IN AUGUST OF 2018 AND ABOUT A MONTH LATER CAR BEGAN TO FEEL DIFFERENT WHILE DRIVING. PROBLEM BEGAN WHEN I WOULD COME TO A COMPLETE STOP AND CAR WOULD JUMP WHEN ACCELERATING. THEN WHILE GOING IN REVERSE CAR WOULD SHUT OFF WITHOUT WARNING. I HAD NO CHECK ENGINE LIGHT ON AT THIS POINT.NO CHECK ENGINE LIGHT UNTIL …
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PURCHASED VEHICLE IN AUGUST OF 2018 AND ABOUT A MONTH LATER CAR BEGAN TO FEEL DIFFERENT WHILE DRIVING. PROBLEM BEGAN WHEN I WOULD COME TO A COMPLETE STOP AND CAR WOULD JUMP WHEN ACCELERATING. THEN WHILE GOING IN REVERSE CAR WOULD SHUT OFF WITHOUT WARNING. I HAD NO CHECK ENGINE LIGHT ON AT THIS POINT.NO CHECK ENGINE LIGHT UNTIL ABOUT MARCH 2018. THE WITH ACCELERATING WENT FROM A 'JUML', TO CAR STALLING AND HAVING TO BE RESTARTED. BEGAN AS AN EVERY NOW AND THEN PROBLEM TO HAVING TO BE PUT IN THE SHOP BECAUSE IT WOULD STALL ALMOST EVERY TIME I WOULD STOP. WHEN IT STALLED IN A MAJOR HIGHWAY WITH MY CHILDREN IN THE CAR WAS MY FINAL POINT OF FRUSTRATION. IT IS NOW APRIL 2019 AND IS CURRENTLY BEING DIAGNOSED. HAVE HAD A FEW DIFFERENT OPINIONS ON WHAT THE PROBLEM COULD BE, BUT NO FIX YET. ALL ARE COSTLY! AFTER READING REVIEWS THIS SEEMS TO BE A PROBLEM WITH 2014 CHEVROLET EQUINOX AND SHOULD HAVE BEEN RECALLED!
NHTSA ODI #11194313
100,000 miles · Apr 6, 2019
Visibility/wiper
THE WIND SHIELD WIPERS STOP WORKING ENTIRELY.
NHTSA ODI #11194286
Mileage unknown · Mar 26, 2019
Visibility
2014 EQUINOX 4DR. CONSUMER WRITES IN REGARD TO RUSTED BALL JOINT THAT CAUSED WIPER MODULE TO MALFUNCTION. *AS *TR
NHTSA ODI #11190730
88,610 miles · Mar 14, 2019
EngineStructure
CHEVY EQUINOX 2014 BLEW A REAR MAIN SEAL AT 88,610 MILES AFTER BEING TOLD IS EXCESSIVELY CONSUMES OIL. I HEARD A POP AND THE LOW PRESSURE INDICATOR APPEARED. NO INDICATOR WAS PRESENT TO SHOW I HAD LOW OIL AT THE TIME OF THE VEHICLE LEAK STARTING, SO I WAS LEFT STRANDED ON THE SIDE OF A HIGHWAY FOR ABOUT 3 HOURS IN -10 DEGREE WEA…
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CHEVY EQUINOX 2014 BLEW A REAR MAIN SEAL AT 88,610 MILES AFTER BEING TOLD IS EXCESSIVELY CONSUMES OIL. I HEARD A POP AND THE LOW PRESSURE INDICATOR APPEARED. NO INDICATOR WAS PRESENT TO SHOW I HAD LOW OIL AT THE TIME OF THE VEHICLE LEAK STARTING, SO I WAS LEFT STRANDED ON THE SIDE OF A HIGHWAY FOR ABOUT 3 HOURS IN -10 DEGREE WEATHER. THIS WAS A "COMMON ISSUE" IN THESE MODELS AND I WAS TOLD I MUST PAY 1,800$ TO REPAIR IT AS THERE ARE NO RECALLS OUT ON THIS PARTICULAR MODEL. THE ENGINE COMPLETELY ATE MY OIL AND NEGLECTED TO INFORM THAT IT WAS DOING SO AND IT WAS LOW, RESULTING IN ME BEING STUCK IN MY CAR WITH NO HEAT.
NHTSA ODI #11186932
55,000 miles · Mar 12, 2019
Air BagsCrash
VEHICLE WAS IN MOTION TRAVELING STRAIGHT GOING APPROXIMATELY 50MPH WHEN IT STRUCK ANOTHER VEHICLE THAT FAILED TO YIELD THE RIGHT OF WAY. THE EQUINOX SUFFERED EXTENSIVE FRONT END DAMAGE ON THE DRIVERS SIDE BUT NO AIRBAGS DEPLOYED.
NHTSA ODI #11186171
72,109 miles · Mar 12, 2019
Engine
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE OIL CONSUMPTION WAS LOW AND THE SOLENOIDS WERE REPLACED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO JERRY'S CHEVROLET (1940 E JOPPA RD, BALTIMORE, MD …
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TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE OIL CONSUMPTION WAS LOW AND THE SOLENOIDS WERE REPLACED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO JERRY'S CHEVROLET (1940 E JOPPA RD, BALTIMORE, MD 21234) WHERE THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,109.
NHTSA ODI #11186142
100,000 miles · Mar 11, 2019
Engine
LOW PRESSURE WARNING, CAR STALLS OUT WHILE MOVING, LEFT STRANDED. CAR WAS TAKEN TO DEALER AND SAID PVC PLUG WAS CLOGGED CAUSING ENGINE REAR SEAL FAILURE. THIS IS A RECALL ON THIS MODEL BUT MY VIN WAS NOT COVERED, ENOUGH THOUGH THE MODEL YEAR WAS. I THINK THIS RECALL NEEDS TO BE EXPANDED.
NHTSA ODI #11185754
58,000 miles · Mar 9, 2019
Unknown Or Other
EXHAUST MANIFOLD CRACKED IN 2 PLACES CAUSING LIFE THREATENING CO CONDITIONS INSIDE IDLING CAR. SEEMS TO BE A COMMON COMPLAINT ON THE VEHICLES WITH 2.4 LITER ECOTEC ENGINE. ROUGHLY A $1000 EXPENSE TO FIX WITH A NEW MANIFOLD. NOT WARRANTIED OR RECALLED ITEM. IT SHOULD BE A RECALL ISSUE.
NHTSA ODI #11185499
36,450 miles · Mar 1, 2019
Engine
WHILE DRIVING ENGINE STALLS. I NOTICE LOW POWER TORQUE WHILE TRYING TO ACCELERATE. IF I FORCE IT TO ACCELERATE, IT STALLS, AND TURNS OFF. ALMOST CAUSE 3 OR 4 COLISIONS BECAUSE PEOPLE DRIVING BEHIND ME DO NOT KNOW THAT MY CAR IS GOANNAMAKE SUDDEN STOP WHEN SHUTS OFF. THIS IS HAPPENING ON DAILY BASIS AFTER CAR WORMS UP. I HAVE TAK…
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WHILE DRIVING ENGINE STALLS. I NOTICE LOW POWER TORQUE WHILE TRYING TO ACCELERATE. IF I FORCE IT TO ACCELERATE, IT STALLS, AND TURNS OFF. ALMOST CAUSE 3 OR 4 COLISIONS BECAUSE PEOPLE DRIVING BEHIND ME DO NOT KNOW THAT MY CAR IS GOANNAMAKE SUDDEN STOP WHEN SHUTS OFF. THIS IS HAPPENING ON DAILY BASIS AFTER CAR WORMS UP. I HAVE TAKEN IT TO THE DEALER AND THEY PULLED CODES P0010 AND P0011. I REPLACED BOTH SELINOIDS (INTAKE AND EXHAUST) $42.58 EACH BUT THAT DID NOT SOLVE THE ISSUE. I WAS ALSO TOLD TO REPLACE SPARKPLUGS AND I DID COOSING ORIGINAL BRAND AT NAPA PARTS STORE. THIS ALSO DID NOT SOLVE THE ISSUE. I AM THINKING TO REPLACE THE COILS AS WELL, BUT THEY ARE EXPENSIVE AND NON RETURNABLE. LOCAL DEALER ADVISED ME THAT MY POWER TRAIN WARRANTY EXPIRED ON 12/05/2018. ALMOST EXACT DATE WHEN CAR STARTED ACTING UP. I CONTACTED GM ON 01/08/2019 AND 01/15/2019 AND WAS TOLD THE SAME. S.O.L. WEHICLE POWER TRAIN EXPIRED ON 12/05/18. I CONTACTED THEM ON JANUARY 8TH 2019 AND THEY DID NOT EVEN WANTED TO TALK. I WASTOLD THAT THERE IS NO RECALS AND TO PISS OFF. I DID HOWEVER,NOTICE THE OIL CONSUMPTION. WALMART ASSOCIATE CALLED ME AND ASKED WHEN WAS LAST TIME I REPLACED OIL, AND I POINTED OUT THE DATE ON THE STICKER AND TOLD HIM THAT HE WASTHE ONE DOING IT LAST TIME I WAS AT WALMART REPLACING THE OIL. HE LAUGHED AND STATED THAT OIL LEVEL WAS TOO LOW AND LIGHT IS NOT ON. HE ADVISED FULL CAR TROUBLESHOOTING AND TEST. I TRACKED THE MILAGE SINCE THAT DATE AND NOTICED THAT CAR WAS CONSUMING 1 QT OF OIL EVERY 1,850 MILES. THIS WAS NOT ACCEPTABLE. NOT SURE WHAT TO DO. CAR HAS 37,000 MILES AND I STILL OWE 10K LOAN ON IT. GM, IF YOU READ THIS SHAME ON YOU!
NHTSA ODI #11183476
105,000 miles · Feb 20, 2019
Engine
WHILE DRIVING ON 1-30-19, MY EQUINOX STARTED RATTLING AND THE CHECK ENGINE LIGHT CAME ON. I CHECK THE OIL AND IT WAS ALMOST EMPTY. THERE WAS OIL DRIPPING FROM THE MAIN REAR OIL SEAL SO I HAD THE VEHICLE TOWED TO AN AUTO MECHANIC. AFTER HE INSPECTED THE VEHICLE HE EXPLAINED THAT I BLEW OUT THE REAR MAIN SEAL DUE TO A PLUGGED P…
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WHILE DRIVING ON 1-30-19, MY EQUINOX STARTED RATTLING AND THE CHECK ENGINE LIGHT CAME ON. I CHECK THE OIL AND IT WAS ALMOST EMPTY. THERE WAS OIL DRIPPING FROM THE MAIN REAR OIL SEAL SO I HAD THE VEHICLE TOWED TO AN AUTO MECHANIC. AFTER HE INSPECTED THE VEHICLE HE EXPLAINED THAT I BLEW OUT THE REAR MAIN SEAL DUE TO A PLUGGED PVC VALVE AND THERE WAS A SERVICE BULLETIN FOR THIS PROBLEM, (14882). I CONTACTED A LOCAL DEALER AN HE SAID MY VIN WAS NOT LISTED UNDER THIS BULLETIN. HOWEVER THEY WERE UNABLE TO ANSWER WHAT CRITERIA WAS NEEDED TO BE COVERED UNDER THIS SERVICE BULLETIN.
General Motors, LLC (GM) is recalling certain 2014-2015 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper module may corrode, causing one or both windshield wipers to fail.
Consequence & remedy
Consequence: Inoperative windshield wipers can reduce visibility in certain driving conditions, increasing the risk of a crash.
Remedy: Dealers will inspect the wiper module, and repair or replace it as necessary, free of charge. Interim owner notification letters informing owners of the safety risk were mailed on April 21, 2022. Owner notification letters were mailed on October 25, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N212352530.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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