NHTSA owner reports · September 18, 2026 snapshot.
Structure complaints
9 reportsClear category filter120,000 miles · Aug 11, 2026
Structure
The contact owns a 2014 Chevrolet Equinox. The contact stated that upon hooking up a trailer to the vehicle, a severe amount of rust and corrosion was noticed along the entire bottom of the vehicle. The contact emphasized a concern for safety with all the corrosion uncovered underneath the vehicle. No warning lights were illumin…
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The contact owns a 2014 Chevrolet Equinox. The contact stated that upon hooking up a trailer to the vehicle, a severe amount of rust and corrosion was noticed along the entire bottom of the vehicle. The contact emphasized a concern for safety with all the corrosion uncovered underneath the vehicle. No warning lights were illuminated. The local dealer was not contacted and the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 120,000.
NHTSA ODI #11756310
100,005 miles · Nov 23, 2020
Air BagsFuel/propulsion SystemStructureCrashInjury
I WAS INVOLVED IN A CAR ACCIDENT ON NOVEMBER 16, 2020 AND NEITHER OF MY AIRBAGS DEPLOYED.
NHTSA ODI #11376003
18,000 miles · Apr 14, 2020
Air BagsEngineStructureCrashInjury
IN MY 2014 CHEVROLET EQUINOX, NOONTIME, SUNDAY, SITTING AT RED LIGHT POINTED WEST, THREE LANE ROAD, WAITING TO CROSS 7 LANE ROAD, GOT THE GREEN LIGHT, PROCEEDED FORWARD UP TO MAYBE 10MPH AND GOT TO ABOUT 2ND LANE OF 7 TO CROSS INTERSECTION, THEN WHAM, I AM HIT IN THE INTERSECTION, LEFT SIDE JUST IN FRONT OF FRONT WHEEL, BY CAR T…
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IN MY 2014 CHEVROLET EQUINOX, NOONTIME, SUNDAY, SITTING AT RED LIGHT POINTED WEST, THREE LANE ROAD, WAITING TO CROSS 7 LANE ROAD, GOT THE GREEN LIGHT, PROCEEDED FORWARD UP TO MAYBE 10MPH AND GOT TO ABOUT 2ND LANE OF 7 TO CROSS INTERSECTION, THEN WHAM, I AM HIT IN THE INTERSECTION, LEFT SIDE JUST IN FRONT OF FRONT WHEEL, BY CAR THAT RAN RED LIGHT AT FULL SPEED GOING NORTH, BASICALLY TOOK FRONT OF MY CAR OFF, SPUN ME 1 3/4 TIMES TO NOW FACE SOUTH, THE AIR BAGS DID NOT DEPLOY, MY BODY LEFT SIDE HEAD, SHOULDER AND HIP HIT THE LEFT SIDE INTERIOR EVEN THOUGH MY SEAT BEAT WAS ON (WAS DAZED AND HAD HELP GETTING BELT OFF) AND RECEIVED CONCUSSION, NECK INJURY, HEARING DIFFICULTY, ACCELERATED MEMORY LOSS ISSUES, DAMAGED SHOULDER, HIP TROUBLES, BOUTS OF UNEXPLAINED OUTBURSTS FROM LITTLE ANXIETY STIMULUS, HEIGHTENED STARTLE RESPONSE, NIGHTMARES, AND SEVERE TROUBLE CONTROLLING ANXIETY THAT WERE ALL NOT PRESENT PRIOR TO THE CRASH. THE CAR WAS TOTALED IMMEDIATELY BY THE INSURANCE COMPANY, AND EVEN THOUGH WITNESSES SAW THAT I HAD THE GREEN AND THAT THE CAR THAT HIT ME AT A 90 DEGREE AND ESTIMATED TO BE DOING 35-50MPH WHILE RUNNING THE RED LIGHT, THE ATTORNEY WAS UNABLE TO BLOCK THE QUICK DISAPPEAR OF THE VEHICLE AND THE POLICE INVESTIGATORS CRASH SITE NOTES AND REPORT WAS VERY INCOMPLETE AND WRONGLY DOCUMENTED THE ACCIDENT. MY CONCERN IS THAT I HAVE LINGERING PAINS, HIP TROUBLE, STILL LOW PAIN LEFT SIDE HEAD, NECK TENSIONS, NEW MEMORY ISSUES, SEVERE ANXIETY ATTACKS THAT CAUSE OVER 220 BP AND PANIC BREATHING ISSUES, AND NEW STRUGGLES WITH MOBILITY I DID NOT HAVE BEFORE THE CRASH, AND THAT WITH HORRIFIC IMPACT THAT SPUN ME NEARLY 2 TIMES AROUND, TOOK THE FRONT OF CAR, DECLARED TOTAL LOSS -- WHY DID NONE OF AIR BAGS GO OFF IN THIS 2014 CHEVROLET EQUINOX THIS ACCIDENT CRASH JUNE 24, 2018 ??? ATTACHED 5 PICS MY VEHICLE NEXT DAY +CRASH SKETCH +FLORIDA DHSMV CRASH REPORT ME&MY CAR. J.F.A. *TR
NHTSA ODI #11321155
79,000 miles · Jul 26, 2019
Structure
DUE TO THE BUMPER BEINV SO LOW IT CONSTANTLY HANGS UP ONCU ON CURBS. 2 WEEKS AFTER OWNING MY 2014 EQUINOX I PARKED AND EENT TI TO A STORE. I HEARD NOTHING WHEN I PARKED BUT AS I BACKED UP I HEARD A SCRAPPING SOUND. UPON INSPECTION I FOUND THE BUMPER HAD BEEN STUCK ON THE CONCRETE PARKING BLOCK. BECAUSE THE WHOLE FRONT IS ONE PI…
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DUE TO THE BUMPER BEINV SO LOW IT CONSTANTLY HANGS UP ONCU ON CURBS. 2 WEEKS AFTER OWNING MY 2014 EQUINOX I PARKED AND EENT TI TO A STORE. I HEARD NOTHING WHEN I PARKED BUT AS I BACKED UP I HEARD A SCRAPPING SOUND. UPON INSPECTION I FOUND THE BUMPER HAD BEEN STUCK ON THE CONCRETE PARKING BLOCK. BECAUSE THE WHOLE FRONT IS ONE PIECE IT HAD PULLED AWAY FROM THE LIGHT ON THE PASSENGER SIDE. THIS PIECE IS ATTACHED MAINLY BY LITTLE PLASTIC TEETH THAT FIT INTO LITTLE PLASTIC SQUARES. THE DEALERSHIP SAID IT WOULD COST $400 TO REPLACE THE BUMPER BECAUSE THE LITTLE "TEETH" HAD BROKEN OFF. I COULD PUSH IT TOGETHER WITH VERY LITTLE EFFORT. IT REMINDED ME OF THE PLASTIC MODEL CARS I USED TO BUILD.
NHTSA ODI #11234970
88,610 miles · Mar 14, 2019
EngineStructure
CHEVY EQUINOX 2014 BLEW A REAR MAIN SEAL AT 88,610 MILES AFTER BEING TOLD IS EXCESSIVELY CONSUMES OIL. I HEARD A POP AND THE LOW PRESSURE INDICATOR APPEARED. NO INDICATOR WAS PRESENT TO SHOW I HAD LOW OIL AT THE TIME OF THE VEHICLE LEAK STARTING, SO I WAS LEFT STRANDED ON THE SIDE OF A HIGHWAY FOR ABOUT 3 HOURS IN -10 DEGREE WEA…
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CHEVY EQUINOX 2014 BLEW A REAR MAIN SEAL AT 88,610 MILES AFTER BEING TOLD IS EXCESSIVELY CONSUMES OIL. I HEARD A POP AND THE LOW PRESSURE INDICATOR APPEARED. NO INDICATOR WAS PRESENT TO SHOW I HAD LOW OIL AT THE TIME OF THE VEHICLE LEAK STARTING, SO I WAS LEFT STRANDED ON THE SIDE OF A HIGHWAY FOR ABOUT 3 HOURS IN -10 DEGREE WEATHER. THIS WAS A "COMMON ISSUE" IN THESE MODELS AND I WAS TOLD I MUST PAY 1,800$ TO REPAIR IT AS THERE ARE NO RECALLS OUT ON THIS PARTICULAR MODEL. THE ENGINE COMPLETELY ATE MY OIL AND NEGLECTED TO INFORM THAT IT WAS DOING SO AND IT WAS LOW, RESULTING IN ME BEING STUCK IN MY CAR WITH NO HEAT.
NHTSA ODI #11186932
16,500 miles · Nov 29, 2017
Structure
I PURCHASED A 2014 CHEVROLET EQUINOX IN SEPTEMBER 2015. IT HAD 10 MILES ON IT WHEN I BOUGHT IT RIGHT OFF THE SHOWROOM FLOOR. THE CAR CURRENTLY HAS LESS THAN 1700 MILES ON IT BECAUSE IT'S PARKED IN THE GARAGE 90% OF THE TIME. IN NOVEMBER 2017 I OPENED THE VENT PART OF THE SUN ROOF AND HEARD A LOUD CRACK SOUND. WHEN I TRIED TO CLO…
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I PURCHASED A 2014 CHEVROLET EQUINOX IN SEPTEMBER 2015. IT HAD 10 MILES ON IT WHEN I BOUGHT IT RIGHT OFF THE SHOWROOM FLOOR. THE CAR CURRENTLY HAS LESS THAN 1700 MILES ON IT BECAUSE IT'S PARKED IN THE GARAGE 90% OF THE TIME. IN NOVEMBER 2017 I OPENED THE VENT PART OF THE SUN ROOF AND HEARD A LOUD CRACK SOUND. WHEN I TRIED TO CLOSE IT, IT WOULDN'T CLOSE. THE DEALERSHIP STATED THAT IT BROKE BECAUSE THERE WAS DIRT IN IT. IT COST ME $1,000 TO REPLACE THE WHOLE MECHANISM INCLUDING THE WINDOW BECAUSE THEY DON'T MAKE PARTS FOR IT. MY QUESTION TO THE DEALER AND CHEVY WAS 'HOW DOES DIRT GET INTO A SUNROOF THAT IS CLOSED ALL THE TIME? THE RESPONSE HAS BEEN I DON'T KNOW. NO ONE CAN EVEN TELL ME HOW TO MAINTAIN IT SO THIS DOESN'T HAPPEN AGAIN. I BELIEVE THAT IT IS EITHER A DEFECT WITH THE SUN ROOF OR IMPROPER INSTALLATION AT THE FACTORY. THE NEW SUN ROOF IS MADE TO BE MORE HEAVY DUTY BUT I AM CONCERNED THAT IN TWO YEARS I'LL HAVE TO REPLACE THIS ALSO. THE CUSTOMER SERVICE PERSON ASKED IF I DRIVE IT IN AREAS THAT THERE IS A LOT OF DUST. THE ANSWER WAS NO, BUT SHOULDN'T IT BE MADE TO KEEP DUST OUT? AFTER ALL, IT IS ON THE EXTERIOR OF THE CAR.
NHTSA ODI #11051263
Mileage unknown · May 10, 2017
Structure
2014 CHEVROLET EQUINOX. CONSUMER WRITES IN REGARDS TO CREAK/POP NOISES FROM RIGHT FRONT OF VEHICLE DURING LOW SPEED MANEUVERS. *SMD THE CONSUMER STATED THE REPAIR FOR THE VEHICLE WAS UNACCEPTABLE.. THE CONSUMER REQUESTED TO BE GUARANTEED THAT THE REPAIR WILL NOT FAIL. UPDATED 05/10/2017 *JS
NHTSA ODI #10704688
Mileage unknown · May 12, 2016
Exterior LightingStructureUnknown Or OtherCrashInjury
I BOUGHT MY 2014 CHEVY EQUINOX NEW. I WAS IN CRASH WHICH I HIT A FULL SIZE CHEVY TRUCK IN THE DRIVER DOOR AND IT TOTALED MY CAR AND NOT ONE AIR BAG CAME. I WAS CROSSING EAST AND WEST THE TRUCK WAS GOING NORTH TO SOUTH
NHTSA ODI #10864509
5,800 miles · Sep 6, 2014
Structure
VERY UNHAPPY WITH THE SPACE, WHEN YOU PUT DOWN THE BACK SEAT, HAD TO BUY A SPACER WHICH WAS ONE HUNDRED AN THIRTY FOUR DOLLARS, I FEEL YOU SHOULD HAVE PROVIDE WITH THE VEHICLE. I HAVE DOGS, ONE GOT HIS LEG CAUGHT I WOULD LIKE A REFUND, SHOULD HAVE BEEN PART OF THE VEHICLE. ALSO NOT AIR FOR THE BACK SEAT VERY POOR DESIGN. YOU SE…
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VERY UNHAPPY WITH THE SPACE, WHEN YOU PUT DOWN THE BACK SEAT, HAD TO BUY A SPACER WHICH WAS ONE HUNDRED AN THIRTY FOUR DOLLARS, I FEEL YOU SHOULD HAVE PROVIDE WITH THE VEHICLE. I HAVE DOGS, ONE GOT HIS LEG CAUGHT I WOULD LIKE A REFUND, SHOULD HAVE BEEN PART OF THE VEHICLE. ALSO NOT AIR FOR THE BACK SEAT VERY POOR DESIGN. YOU SENT ME A LETTER ON A 2006 CHEVY COBALT, HAVE NOT OWN FOR FOUR YEARS PLEASE CORRECT YOUR RECORDS, I HAVE 2014 CHEVY EQUINOX. *TR
NHTSA ODI #10631223
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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