Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
350–25K
5225–50K
7450–75K
9975–100K
96100–150K
16150K+
372 reports with mileage · 174 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Engine. Review the 217 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Visibility/wiper. Review the 167 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 45 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
23 crash reports4 fire reports9 injury reports
What owners actually said
546 reports
Mileage unknown · Jun 25, 2019
Visibility/wiper
I WAS RIDING DOWN A HIGHWAY THROUGH A SEVER THUNDERSTORM WHEN MY FRONT WINDSHIELD WIPERS STOPPED WORKING. MY REAR WIPERS REMAINED INTACT. I PULLED OVER, CHECKED THE FUSE AND FOUND THAT THE FUSE WAS NOT BLOWN. THEREFORE, I BELIEVE IT'S THE MOTOR. I LOOKED UP THE ISSUE TO DISCOVER MANY PEOPLE HAVE HAD THE SAME ISSUE WITH THIS MAKE…
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I WAS RIDING DOWN A HIGHWAY THROUGH A SEVER THUNDERSTORM WHEN MY FRONT WINDSHIELD WIPERS STOPPED WORKING. MY REAR WIPERS REMAINED INTACT. I PULLED OVER, CHECKED THE FUSE AND FOUND THAT THE FUSE WAS NOT BLOWN. THEREFORE, I BELIEVE IT'S THE MOTOR. I LOOKED UP THE ISSUE TO DISCOVER MANY PEOPLE HAVE HAD THE SAME ISSUE WITH THIS MAKE AND MODEL.
NHTSA ODI #11222352
81,000 miles · Jun 21, 2019
Visibility/wiper
I WAS DRIVING HOME DURING A RAINSTORM AND MY WINDSHIELD WIPERS JUST RANDOMLY STOPPED AND I COULD NOT SEE I HAVE ZERO VISIBILITY I PUT MY HAZARD LIGHTS ON AND ATTEMPTED TO DRIVE HOME AT 9 PM AT NIGHT IN THE DARK WITH NO WORKING WIPERS
NHTSA ODI #11221817
54,000 miles · Jun 20, 2019
Engine
THE CAR STUTTERS AND CUTS OFF WHILE DRIVING, THIS IS UNEXPECTED AND HAPPENS OFTEN.
NHTSA ODI #11221404
113,066 miles · Jun 18, 2019
Visibility/wiper
WHILE DRIVING HOME FROM WORK IN A TORRENTIAL RAIN STORM, MY WIPERS QUIT WORKING AND I HAD TO PULL WELL OFF THE ROAD (US23) AND WAIT OUT THE STORM. THE STORM FINALLY ABATED AND I WAS ABLE TO CONTINUE HOME.
NHTSA ODI #11220862
97,000 miles · Jun 14, 2019
Visibility/wiper
ON JUNE 8, 2019 MY FAMILY AND I WERE DRIVING ON A BUSY HIGHWAY WHEN IT STARTED TO RAIN VERY HEAVILY. ABOUT THREE MINUTES INTO THE RAIN STORM THE FRONT WINDSHIELD WIPERS ABRUPTLY STOPPED WORKING AND STUCK IN THE MIDDLE OF THE WINDSHIELD. I HAD ZERO VISIBILITY AND CAME VERY CLOSE TO CRASHING INTO ANOTHER VEHICLE. I WAS ABLE TO …
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ON JUNE 8, 2019 MY FAMILY AND I WERE DRIVING ON A BUSY HIGHWAY WHEN IT STARTED TO RAIN VERY HEAVILY. ABOUT THREE MINUTES INTO THE RAIN STORM THE FRONT WINDSHIELD WIPERS ABRUPTLY STOPPED WORKING AND STUCK IN THE MIDDLE OF THE WINDSHIELD. I HAD ZERO VISIBILITY AND CAME VERY CLOSE TO CRASHING INTO ANOTHER VEHICLE. I WAS ABLE TO PULL OVER AND WAIT FOR THE RAIN TO PASS. IT TOOK ME TWO HOURS TO GET HOME BECAUSE I HAD TO CONSTANTLY FIND PLACES TO PULL OVER AND WAIT FOR THE RAIN TO SUBSIDE. USUALLY IT ONLY TAKES ABOUT 25 MINUTES TO DRIVE HOME FROM THIS DESTINATION. IT WAS A HORRIBLE EXPERIENCE AND WE CAME CLOSE TO SERIOUSLY BEING HURT OR KILLED DIRECTLY BECAUSE OF THE WIPER FAILURE AND THE ZERO VISIBILITY DUE TO THE HEAVY RAIN. I DID SOME INVESTIGATION AND FOUND WHERE GM HAD TO RECALL THE 2013 EQUINOX AND GMC TERRAIN MODELS DUE TO WINDSHIELD-WIPER FAILURE. I TOOK OUR EQUINOX TO OUR LOCAL CERTIFIED GM DEALER FOR INSPECTION AND REPAIR OF THE WIPER ON JUNE 11, 2019. THE SERVICE TECHNICIAN SHOWED ME THAT THE WIPER TRANSMISSION ARM HAD BROKEN OFF OF THE WIPER MOTOR. THIS IS THE EXACT SAME CAUSE OF FAILURE THAT LED TO THE RECALL OF THE 2013 EQUINOX MODEL. OUR GM DEALER TOLD US THAT NO OFFICIAL RECALL HAD BEEN ISSUED FOR OUR 2014 EQUINOX. GM NEEDS TO RECALL THE 2014 EQUINOX MODEL FOR THE SAME WIPER FAILURE OF THE 2013 EQUINOX MODEL!!! THE 2014 EQUINOX MODELS WERE RELEASED IN THE YEAR OF 2013. THEY HAVE THE SAME WIPER MODEL ON THEM AS THE 2013 MODELS. I HAVE THE OFFICIAL REPAIR INVOICE WITH THE DESCRIPTION OF THE WIPER FAILURE DIAGNOSED BY OUR GM SERVICE DEALER. I ALSO HAVE IN MY POSSESSION THE FAILED WIPER MOTOR ASSEMBLY THAT WAS REMOVED FROM MY EQUINOX. MY FAMILY AND I BEG YOU TO PLEASE INVESTIGATE THESE FAULTY WINDSHIELD WIPERS ON THE 2014 EQUINOX AND REQUIRE GM TO RECALL THIS MODEL.
NHTSA ODI #11220132
96,000 miles · Jun 10, 2019
Visibility/wiper
TAKATA RECALL. ON 5/9/2019 I WAS DRIVING 4 1/2 HOURS FROM MY HOME TO A CABIN FOR A MINI TRIP. IT WAS SUNNY UP UNTIL ABOUT AN HOUR INTO MY TRIP THEN SUDDEN RAIN STARTED POURING. I TURNED MY WINDSHIELD WIPERS ON AND WITHIN A MATTER OF SECONDS THEY MALFUNCTIONED AND STOPPED TO THE LEFT SIDE OF MY VEHICLE, HANGING ALMOST OFF OF MY…
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TAKATA RECALL. ON 5/9/2019 I WAS DRIVING 4 1/2 HOURS FROM MY HOME TO A CABIN FOR A MINI TRIP. IT WAS SUNNY UP UNTIL ABOUT AN HOUR INTO MY TRIP THEN SUDDEN RAIN STARTED POURING. I TURNED MY WINDSHIELD WIPERS ON AND WITHIN A MATTER OF SECONDS THEY MALFUNCTIONED AND STOPPED TO THE LEFT SIDE OF MY VEHICLE, HANGING ALMOST OFF OF MY VEHICLE. I WAS GOING APPROX 70 MILES AN HOUR ON THE INTERSTATE IN THE POURING RAIN WHEN THEY MALFUNCTIONED AND I COULDN'T SEE ANYTHING IN FRONT OF ME. I HAD TO TRY TO GET TO THE SIDE OF THE INTERSTATE BEFORE I HIT SOMETHING BUT THAT WAS HARD TO DO BECAUSE I HAD NO VISIBILITY OF WHAT WAS IN FRONT OF ME.
NHTSA ODI #11218834
70,900 miles · Jun 8, 2019
Unknown Or Other
WHILE DRIVING IN THE RAIN THE WIPERS STOPPED WORKING AND WENT INTO THE PARK POSITION. THE WIPERS WILL NOT OPERATE. THE DEALERSHIP SERVICE DEPARTMENT CLAIMS THE WIPER TRANSMISSION CAME APART.
NHTSA ODI #11219010
93,000 miles · Jun 8, 2019
EnginePower Train
VEHICLE DIES INTERMITTENTLY THROUGHOUT ALL DRIVING RANGES. FROM IDLING TO DRIVING AT ROAD SPEEDS. MULTIPLE TIMES IN A TRIP OR RANDOMLY.
NHTSA ODI #11218664
77,922 miles · Jun 4, 2019
Steering
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 63 MPH, THE STEERING WHEEL TURNED TO THE RIGHT AND SEIZED WITHOUT WARNING. THE CONTACT PULLED THE STEERING WHEEL FORCIBLY TO THE LEFT, CAUSING THE WHEEL TO UNLOCK ITSELF AND ALMOST FLIP THE VEHICLE OVER. THE VEHICLE WAS TAKEN TO BRADLEY HUBLER CHEVROLET (…
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TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 63 MPH, THE STEERING WHEEL TURNED TO THE RIGHT AND SEIZED WITHOUT WARNING. THE CONTACT PULLED THE STEERING WHEEL FORCIBLY TO THE LEFT, CAUSING THE WHEEL TO UNLOCK ITSELF AND ALMOST FLIP THE VEHICLE OVER. THE VEHICLE WAS TAKEN TO BRADLEY HUBLER CHEVROLET (317-736-5141, LOCATED AT 1550 N MORTON ST, FRANKLIN, IN 46131) WHERE THE COMPUTER SYSTEM WAS REPROGRAMMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED THE CONTACT A $100 REBATE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 77,922.
NHTSA ODI #11217869
65,112 miles · Jun 3, 2019
Electrical System
I PURCHASED A NEW REPLACEMENT BATTERY FROM CHEVROLET IN NOVEMBER 2018. ON MAY 21. 2019, WITH ONLY 3,670 MILES ON THE NEW BATTERY, THE CAR WOULD NOT START. THE CAR WAS TOWED TO THE DEALER, AND WAS CHARGED. THE DEALER EXPLAINED THAT IF I DO NOT DRIVE THE CAR 30 MILES A DAY, THE BATTERY WILL NOT MAINTAIN A CHARGE AFTER THREE OR …
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I PURCHASED A NEW REPLACEMENT BATTERY FROM CHEVROLET IN NOVEMBER 2018. ON MAY 21. 2019, WITH ONLY 3,670 MILES ON THE NEW BATTERY, THE CAR WOULD NOT START. THE CAR WAS TOWED TO THE DEALER, AND WAS CHARGED. THE DEALER EXPLAINED THAT IF I DO NOT DRIVE THE CAR 30 MILES A DAY, THE BATTERY WILL NOT MAINTAIN A CHARGE AFTER THREE OR FOUR DAYS. FOR THE LAST TWO YEARS, I HAVE DRIVEN THIS VEHICLE LESS THAN 30 MILES A DAY AND NEVER HAD THIS PROBLEM. THE DEALER SUGGESTED THAT I BUY A BATTERY TENDER FOR THE CAR BUT I HAVE NO ACCESS TO A 110 VOLT PLUG. IN DECEMBER 2019, I AM GOING TO TEXAS AND MY CAR WILL BE PARKED AT THE AIRPORT FOR FIVE DAYS AND I AM AFRAID THAT THE BATTERY WILL BE DEAD WHEN I RETURN. I SEARCHED THE INTERNET AND SAW THAT THIS IS A PROBLEM AMONGST 2014 EQUINOX OWNERS. GENERAL MOTORS CONFIRMED THAT THIS IS AN ISSUE. GENERAL MOTORS SHOULD INFORM OWNERS OF THIS ISSUE AND RECOMMEND A SOLUTION.
General Motors, LLC (GM) is recalling certain 2014-2015 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper module may corrode, causing one or both windshield wipers to fail.
Consequence & remedy
Consequence: Inoperative windshield wipers can reduce visibility in certain driving conditions, increasing the risk of a crash.
Remedy: Dealers will inspect the wiper module, and repair or replace it as necessary, free of charge. Interim owner notification letters informing owners of the safety risk were mailed on April 21, 2022. Owner notification letters were mailed on October 25, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N212352530.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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