NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
546 reports143,000 miles · Jun 28, 2020
Engine
THE FIRST YEAR I OWNED THIS VEHICLE, THE OIL CONSUMPTION WAS NORMAL. AFTER THE FIRST YEAR, IT WENT THROUGH OIL LIKE CRAZY. I GET OIL CHANGES EVERY 3,000 MILES, AND IT WAS NEAR DRY WHEN I WOULD BRING IT BACK IN. MY MECHANIC BEGAN TELLING ME TO STOP IN AFTER ABOUT 1000-1500 MILES TO GET IT TOPPED OFF. WHICH WAS DONE, BUT THEN I BE…
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THE FIRST YEAR I OWNED THIS VEHICLE, THE OIL CONSUMPTION WAS NORMAL. AFTER THE FIRST YEAR, IT WENT THROUGH OIL LIKE CRAZY. I GET OIL CHANGES EVERY 3,000 MILES, AND IT WAS NEAR DRY WHEN I WOULD BRING IT BACK IN. MY MECHANIC BEGAN TELLING ME TO STOP IN AFTER ABOUT 1000-1500 MILES TO GET IT TOPPED OFF. WHICH WAS DONE, BUT THEN I BEGAN HAVING CHUGGING HAPPEN. I WAS TOLD THIS HAPPENED BECAUSE OF THE ENGINE'S OIL CONSUMPTION AND WOULD CONTINUE TO GET WORSE. IT DEFINITELY GOT WORSE UNTIL THE MOTOR DIED. NOW I HAVE TO REBUILD A MOTOR OR SCRAP THE CAR. THE ENGINE RECALL SHOULD HAVE INCLUDED MY CAR.
NHTSA ODI #11331305
104,000 miles · Jun 8, 2020
Visibility/wiper
DURING HEAVY RAIN WITH POOR VISIBILITY WINDSHIELD WIPERS STOPPED AT TOP OF STROKE AND DID NOT MOVE ANY FURTHER. I HAD TO STOP AT A BUSY INTERSECTION NO LONGER ABLE TO SAFETY PERFORM A LEFT HAND TURN ONTO A DIVIDED HIGHWAY ACROSS TWO LANES OF TRAFFIC, I HAD TO PUT ON HAZARD LIGHTS AND TURN RIGHT FROM A LEFT HAND ONLY TURN LANE DU…
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DURING HEAVY RAIN WITH POOR VISIBILITY WINDSHIELD WIPERS STOPPED AT TOP OF STROKE AND DID NOT MOVE ANY FURTHER. I HAD TO STOP AT A BUSY INTERSECTION NO LONGER ABLE TO SAFETY PERFORM A LEFT HAND TURN ONTO A DIVIDED HIGHWAY ACROSS TWO LANES OF TRAFFIC, I HAD TO PUT ON HAZARD LIGHTS AND TURN RIGHT FROM A LEFT HAND ONLY TURN LANE DUE TO BEING UNABLE TO SEE OUT OF FRONT WINDSHIELD BUT ONLY ABLE TO SEE TRAFFIC FROM DOOR WINDOW. WIPER MOTOR MADE NOISES BUT BLADES DID NOT MOVE. WAS FORCED TO WAIT APPROXIMATELY 30 MINUTES UNTIL RAIN STOPPED TO PROCEED TO MECHANICS SHOP. THIS OCCURRED AT THE INTERSECTION OF TOPSIDE DRIVE AND ALCOA HIGHWAY IN KNOXVILLE, TENNESSEE. I HAD MY WIFE, 19 YEAR OLD SON, 12 YEAR OLD NIECE, AND 7 YEAR OLD NEPHEW IN THE VEHICLE. THE FAILURE OF THE WIPER SYSTEM OCCURRED SUDDENLY AND WITHOUT WARNING WITH NO PRIOR ISSUES WITH WIPER SYSTEM. THE VEHICLE IS A 2014 CHEVROLET EQUINOX WITH 104,000 MILES. *TR
NHTSA ODI #11327704
123,580 miles · May 26, 2020
Visibility/wiper
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE WINDSHIELD WIPERS CEASED OPERATING WHILE DRIVING IN A RAINSTORM. THE CONTACT PULLED OVER TO WAIT OUT THE STORM. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAIL…
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TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE WINDSHIELD WIPERS CEASED OPERATING WHILE DRIVING IN A RAINSTORM. THE CONTACT PULLED OVER TO WAIT OUT THE STORM. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 123,580.
NHTSA ODI #11325932
55,000 miles · May 18, 2020
Visibility/wiper
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE FRONT WINDSHIELD WIPERS FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND INFORMED THE CONTACT THAT THE WINDSHIELD WIPER LINKAGE BUSHINGS WERE DEFECTIVE AND NEEDED TO BE REPAIRE…
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TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE FRONT WINDSHIELD WIPERS FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND INFORMED THE CONTACT THAT THE WINDSHIELD WIPER LINKAGE BUSHINGS WERE DEFECTIVE AND NEEDED TO BE REPAIRED OR REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED 3 MORE TIMES AND THE WINDSHIELD WIPER MOTORS WERE REPLACED EACH TIME. BOB HOOK CHEVROLET SERVICE (4144 BARDSTOWN RD, LOUISVILLE, KY 40218, (502) 499-0800) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.
NHTSA ODI #11324954
113,000 miles · May 17, 2020
Electrical SystemEngine
BOUGHT THE CAR IN DEC 2018. JUST GOT THE OIL CHANGED AND MECHANIC SAID THE SEALS WERE LEAKING REALLY BAD. OIL WAS ALL UNDERNEATH MY CAR. ALSO MY DRIVERS SIDE BRAKE LIGHT KEPT GOING OUT AND MELTING THE WIRING. THEN MY POWER SEATS STOPPED WORKING. BOTTOM LINE IS I WAS DRIVING DOWN THE INTERSTATE WITH MY GRANDKIDS AND MY AIR WENT O…
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BOUGHT THE CAR IN DEC 2018. JUST GOT THE OIL CHANGED AND MECHANIC SAID THE SEALS WERE LEAKING REALLY BAD. OIL WAS ALL UNDERNEATH MY CAR. ALSO MY DRIVERS SIDE BRAKE LIGHT KEPT GOING OUT AND MELTING THE WIRING. THEN MY POWER SEATS STOPPED WORKING. BOTTOM LINE IS I WAS DRIVING DOWN THE INTERSTATE WITH MY GRANDKIDS AND MY AIR WENT OUT BATTERY LIGHT CAME ON AND ALL OTHER LIGHTS ABS, ETC. I COULD HARDLY STEER THE CAR OFF THE ROAD.
NHTSA ODI #11324891
43,000 miles · May 10, 2020
Electronic Stability Control (esc)
STABILITRAK LIGHT, POWER STEERING LIGHT COME ON AND ALL THE GAUGES START TO GO UP AND DOWN WHILE DRIVING ON HIGHWAY. *TR
NHTSA ODI #11324024
Mileage unknown · May 7, 2020
Engine
MY VEHICLE IS LEAKING OIL, ALL OVER THE TOP OF THE ENGINE AND LARGE OIL SPOTS BELOW.. I HAVE BEEN UNABLE TO DRIVE MY CAR FOR FEAR WE WILL BLOW THE REAR MAIN OIL SEAL. THE ISSUE IS THOUGHT TO BE THE PCV VALVE. I LOOKED UP MY COMPLAINT THAT I WAS HAVING ON THE INTERNET AND CAME ACROSS SIMILAR COMPLAINTS FROM NUMEROUS (A HECK O…
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MY VEHICLE IS LEAKING OIL, ALL OVER THE TOP OF THE ENGINE AND LARGE OIL SPOTS BELOW.. I HAVE BEEN UNABLE TO DRIVE MY CAR FOR FEAR WE WILL BLOW THE REAR MAIN OIL SEAL. THE ISSUE IS THOUGHT TO BE THE PCV VALVE. I LOOKED UP MY COMPLAINT THAT I WAS HAVING ON THE INTERNET AND CAME ACROSS SIMILAR COMPLAINTS FROM NUMEROUS (A HECK OF A LOT) OF PEOPLE AND FOUND GM BULLETIN NUMBER 14882 THAT SPECIFIES THE SAME COMPLAINT THAT I HAD. I BROUGHT THIS UP TO THE MANUFACTURING COMPANY AND THEY EXPLAIN TO ME THAT THIS BULLETIN IS VIN SPECIFIC AND IT WOULD NOT BE COVERED. CAN NOT UNDERSTAND WHY NOT WHEN IT'S THE SAME ENGINE, YEAR.. ETC. ALL THE OTHER PEOPLE (WHO I HAVE READ COMPLAINTS ONLINE ABOUT IT) WHO HAVE THE SAME ISSUE ARE BEING TOLD THE SAME THING....VIN NOT COVERED. IF ALL THESE VEHICLES ARE HAVING THE SAME ISSUE WHY ARE THEY SAYING NOT COVERED? I GUESS I WILL HAVE TO DO WHAT THE OTHERS DID AND FILE A COMPLAINT WITH THE BBB. I CAN NOT UPLOAD A PHOTO, MY VEHICLE STILL SITS AT THE GM REPAIR SHOP. *TR
NHTSA ODI #11323754
112,000 miles · Apr 29, 2020
Engine
MY CAR RUNS ROUGH AND SHUTS OFF WHEN SLOWING DOWN OR STOPPING AT STOP SIGNS AND RED LIGHTS. MY CAR HAS 112,000 MILES AND WARRANTY RAN OUT AT 100,000. CHECK ENGINE LIGHT CODE IS P0010. THIS SEEMS TO BE A VERY BIG PROBLEM FOR THE EQUINOX AND THERE ARE NO RECALLS. THE OLDER MODELS HAVE RECALLS FOR THE SAME ISSUE. I FEEL THIS IS A…
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MY CAR RUNS ROUGH AND SHUTS OFF WHEN SLOWING DOWN OR STOPPING AT STOP SIGNS AND RED LIGHTS. MY CAR HAS 112,000 MILES AND WARRANTY RAN OUT AT 100,000. CHECK ENGINE LIGHT CODE IS P0010. THIS SEEMS TO BE A VERY BIG PROBLEM FOR THE EQUINOX AND THERE ARE NO RECALLS. THE OLDER MODELS HAVE RECALLS FOR THE SAME ISSUE. I FEEL THIS IS A VERY DANGEROUS ISSUE THAT CHEVERLET SHOULD TAKE RESPONSIBILITY FOR.
NHTSA ODI #11322758
96,000 miles · Apr 20, 2020
Visibility
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WHILE OPERATING THE VEHICLE THE FRONT WINDSHIELD WIPERS FAILED TO OPERATE. THE FAILURE WAS CAUSED BY A FAULTY WINDSHIELD WIPER MOTOR COVER. THE FAILED WIPERS CAUSED A VISIBILITY HAZARD. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH DURING A POURI…
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TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WHILE OPERATING THE VEHICLE THE FRONT WINDSHIELD WIPERS FAILED TO OPERATE. THE FAILURE WAS CAUSED BY A FAULTY WINDSHIELD WIPER MOTOR COVER. THE FAILED WIPERS CAUSED A VISIBILITY HAZARD. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH DURING A POURING RAIN STORM, THE WINDSHIELD WIPERS DID NOT TURN ON AFTER THE ACTIVATING SWITCH WAS ON. AFTER STOPPING THE VEHICLE AND TURNING THE ENGINE OF AND ON THE WIPERS AGAIN FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT WINDSHIELD WIPER MOTOR COVER WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER AND MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 96,000.
NHTSA ODI #11321710
18,000 miles · Apr 14, 2020
Air BagsEngineStructureCrashInjury
IN MY 2014 CHEVROLET EQUINOX, NOONTIME, SUNDAY, SITTING AT RED LIGHT POINTED WEST, THREE LANE ROAD, WAITING TO CROSS 7 LANE ROAD, GOT THE GREEN LIGHT, PROCEEDED FORWARD UP TO MAYBE 10MPH AND GOT TO ABOUT 2ND LANE OF 7 TO CROSS INTERSECTION, THEN WHAM, I AM HIT IN THE INTERSECTION, LEFT SIDE JUST IN FRONT OF FRONT WHEEL, BY CAR T…
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IN MY 2014 CHEVROLET EQUINOX, NOONTIME, SUNDAY, SITTING AT RED LIGHT POINTED WEST, THREE LANE ROAD, WAITING TO CROSS 7 LANE ROAD, GOT THE GREEN LIGHT, PROCEEDED FORWARD UP TO MAYBE 10MPH AND GOT TO ABOUT 2ND LANE OF 7 TO CROSS INTERSECTION, THEN WHAM, I AM HIT IN THE INTERSECTION, LEFT SIDE JUST IN FRONT OF FRONT WHEEL, BY CAR THAT RAN RED LIGHT AT FULL SPEED GOING NORTH, BASICALLY TOOK FRONT OF MY CAR OFF, SPUN ME 1 3/4 TIMES TO NOW FACE SOUTH, THE AIR BAGS DID NOT DEPLOY, MY BODY LEFT SIDE HEAD, SHOULDER AND HIP HIT THE LEFT SIDE INTERIOR EVEN THOUGH MY SEAT BEAT WAS ON (WAS DAZED AND HAD HELP GETTING BELT OFF) AND RECEIVED CONCUSSION, NECK INJURY, HEARING DIFFICULTY, ACCELERATED MEMORY LOSS ISSUES, DAMAGED SHOULDER, HIP TROUBLES, BOUTS OF UNEXPLAINED OUTBURSTS FROM LITTLE ANXIETY STIMULUS, HEIGHTENED STARTLE RESPONSE, NIGHTMARES, AND SEVERE TROUBLE CONTROLLING ANXIETY THAT WERE ALL NOT PRESENT PRIOR TO THE CRASH. THE CAR WAS TOTALED IMMEDIATELY BY THE INSURANCE COMPANY, AND EVEN THOUGH WITNESSES SAW THAT I HAD THE GREEN AND THAT THE CAR THAT HIT ME AT A 90 DEGREE AND ESTIMATED TO BE DOING 35-50MPH WHILE RUNNING THE RED LIGHT, THE ATTORNEY WAS UNABLE TO BLOCK THE QUICK DISAPPEAR OF THE VEHICLE AND THE POLICE INVESTIGATORS CRASH SITE NOTES AND REPORT WAS VERY INCOMPLETE AND WRONGLY DOCUMENTED THE ACCIDENT. MY CONCERN IS THAT I HAVE LINGERING PAINS, HIP TROUBLE, STILL LOW PAIN LEFT SIDE HEAD, NECK TENSIONS, NEW MEMORY ISSUES, SEVERE ANXIETY ATTACKS THAT CAUSE OVER 220 BP AND PANIC BREATHING ISSUES, AND NEW STRUGGLES WITH MOBILITY I DID NOT HAVE BEFORE THE CRASH, AND THAT WITH HORRIFIC IMPACT THAT SPUN ME NEARLY 2 TIMES AROUND, TOOK THE FRONT OF CAR, DECLARED TOTAL LOSS -- WHY DID NONE OF AIR BAGS GO OFF IN THIS 2014 CHEVROLET EQUINOX THIS ACCIDENT CRASH JUNE 24, 2018 ??? ATTACHED 5 PICS MY VEHICLE NEXT DAY +CRASH SKETCH +FLORIDA DHSMV CRASH REPORT ME&MY CAR. J.F.A. *TR
NHTSA ODI #11321155
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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