NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
546 reports68,000 miles · Jan 20, 2021
Electrical System
I HAVE REPLACED THE BATTERY. CAR RUNS GOOD BUT EVERY FEW WEEKS THE CAR WILL NOT START EVEN AFTER I HAVE BEEN DRIVING IT DAILY. SOMETHING DRAWS ON THE BATTERY. ALWAYS AFRAID TO GO SOMEWHERE AND IT WILL ALL OF A SUDDEN NOT START. EVERYTHING ELSE ON CAR CHECKS OUT. THERE IS SOMETHING WRONG WITH IT ELECTRICALLY DRAWING. I SEE MANY P…
Read full complaint
I HAVE REPLACED THE BATTERY. CAR RUNS GOOD BUT EVERY FEW WEEKS THE CAR WILL NOT START EVEN AFTER I HAVE BEEN DRIVING IT DAILY. SOMETHING DRAWS ON THE BATTERY. ALWAYS AFRAID TO GO SOMEWHERE AND IT WILL ALL OF A SUDDEN NOT START. EVERYTHING ELSE ON CAR CHECKS OUT. THERE IS SOMETHING WRONG WITH IT ELECTRICALLY DRAWING. I SEE MANY PEOPLE HAVE THE SAME PROBLEM
NHTSA ODI #11389011
Mileage unknown · Jan 9, 2021
Engine
2.4L 4CYL. MOTOR RAN OUT OF OIL, NO OIL ON DIP STICK. NO LOW OIL LIGHT OR PRESSURE NOTIFICATION AND UNDER RECOMMENDED MILEAGE FOR OIL CHANGE. PCV TUBE TO AIR INTAKE FILLED WITH MILKY OIL. REFLECTS ISSUE FOR 2010-2013 MODELS. THE ISSUE WAS FOUND AFTER STALLING AT STOP LIGHT ON BUSY STATE ROAD.
NHTSA ODI #11387338
97,000 miles · Dec 31, 2020
Visibility/wiper
WHILE DRIVING DURING A RAIN/SNOW EVENT, THE DRIVER SIDE WINDSHIELD WIPER STOPPED WORKING. THE DRIVER SIDE WIPER WAS SUSPENDED WHILE THE PASSENGER SIDE CONTINUED TO MOVE. AS VISIBILITY DECREASED MY 17-YEAR-OLD DAUGHTER HAD TO PULL OVER AND CALL FOR ASSISTANCE. SHE COULD NO LONGER SEE OUT THE DRIVER SIDE WINDSHIELD.
NHTSA ODI #11385750
Mileage unknown · Dec 29, 2020
Engine
2014 MODEL YEAR CHEVY EQUINOX. MY CAR WAS PRODUCED IN 9-2013, AND HAS HAD CONTINUOUS HIGH OIL CONSUMPTION SINCE PURCHASE. EVERY FEW WEEKS IT IS MAKING A LOUD NOISE AFTER START UP, AND I AM HAVING TO ADD OIL (3 QTS YESTERDAY OF THE 5W-30 DEXRON OIL AS LISTED ON THE CAP).
NHTSA ODI #11385469
85,000 miles · Dec 23, 2020
Engine
I WON A 2014 CHEVY EQUINOX AND I STARTED TO SMELL EXHAUST BUT MY CAR PASSED EMISSIONS. FOUND OUT LATER THIS ENGINE IS KNOWN FOR CRACKING IN THE EXHAUST MANIFOLD. NOW MY VEHICLES ENGINE IS REALLY LOUD, THE SMELL OF EXHAUST IS REALLY BAD WHEN IDLING AND DRIVING, ALSO NOW MY KIDS AND MYSELF ARE HAVE BREATHING PROBLEMS. I WOULD L…
Read full complaint
I WON A 2014 CHEVY EQUINOX AND I STARTED TO SMELL EXHAUST BUT MY CAR PASSED EMISSIONS. FOUND OUT LATER THIS ENGINE IS KNOWN FOR CRACKING IN THE EXHAUST MANIFOLD. NOW MY VEHICLES ENGINE IS REALLY LOUD, THE SMELL OF EXHAUST IS REALLY BAD WHEN IDLING AND DRIVING, ALSO NOW MY KIDS AND MYSELF ARE HAVE BREATHING PROBLEMS. I WOULD LIKE TO GET THIS FIXED AS SOON AS POSSIBLE FOR MY FAMILIES SAFETY.
NHTSA ODI #11384729
83,000 miles · Dec 17, 2020
Engine
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE CONTACT NOTICED A TRAIL OF OIL IN HER REARVIEW MIRROR. ADDITIONALLY, THERE WAS OIL ON THE DRIVEWAY PAVEMENT OF HER RESIDENCE. NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO SHAKOPEE CHEVROLET INC (1206 1ST AVE E, SHAKOPEE…
Read full complaint
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE CONTACT NOTICED A TRAIL OF OIL IN HER REARVIEW MIRROR. ADDITIONALLY, THERE WAS OIL ON THE DRIVEWAY PAVEMENT OF HER RESIDENCE. NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO SHAKOPEE CHEVROLET INC (1206 1ST AVE E, SHAKOPEE, MN 55379, (952) 955-6285) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE PCV MANIFOLD FAILED AND NEEDED TO BE REPLACED. THE REPAIR WAS STILL PENDING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT MENTIONED MANUFACTURER COMMUNICATION NUMBER: 14882 (ENGINE) AS A POSSIBLE SOLUTION TO THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.
NHTSA ODI #11383922
55,000 miles · Dec 17, 2020
Visibility/wiper
DRIVING ON FREEWAY IN POURING RAIN IN THE DARK. WHEN WIPERS STOPED MID STROKE. THIS HAPPENED TODAY 12/16/2020. I PULLED THE VEHICLE OVER TO THE SIDE OF THE FREEWAY AND HAD TO BE TOWED. I WILL DIAGNOSE LATER. LUCKILY NO ACCIDENT. NOT GOOD TO HAVE WIPERS STOP WORKING
NHTSA ODI #11383857
30,000 miles · Dec 16, 2020
Engine
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING UP HILL AT 55 MPH, THERE WAS A LOAD HUMMING SOUND AND THERE WAS ALSO A HESITATION IN THE VEHICLE ACCELERATING. THE VEHICLE WAS TAKEN TO THE DEALER WEST-HERR CHEVROLET OF ORCHARD PARK (3575 SOUTHWESTERN BLVD, ORCHARD PARK, NY 14127, (716) 662-977…
Read full complaint
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING UP HILL AT 55 MPH, THERE WAS A LOAD HUMMING SOUND AND THERE WAS ALSO A HESITATION IN THE VEHICLE ACCELERATING. THE VEHICLE WAS TAKEN TO THE DEALER WEST-HERR CHEVROLET OF ORCHARD PARK (3575 SOUTHWESTERN BLVD, ORCHARD PARK, NY 14127, (716) 662-9775) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE DEALER ESCALATED THE CASE TO THE MANUFACTURER WHO HAD THE CASE SENT TO A SENIOR REPRESENTATIVE. THE CONTACT ALSO SENT A VIDEO OF THE FAILURE TO THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER SUGGESTED THAT THE TECHNICIAN AND SERVICE MANAGER PERFORM A ROAD TEST TO TRY TO DUPLICATE THE ISSUE. THE DEALER REFUSED TO COOPERATE AND THE MANUFACTURER CLOSED OUT THE CASE. THE FAILURE MILEAGE WAS 30,000.
NHTSA ODI #11383800
52,000 miles · Dec 14, 2020
SteeringUnknown Or Other
WHEN I PURCHASED THIS CAR THIS CAR NEW I NOTICED THAT THE STEERING WAS VERY EASY TO TURN. I HAD A DISCUSSION WITH A MANAGEMENT PERSON AT THE DEALERSHIP AND WAS NOT SATISFIED. I THEN WROTE A LETTER TO YOUR PRESIDENT AND I DON'T REMEMBER GETTING A REPLY. THE PROBLEM WITH THE STEERING IS THAT IT TURNS WAY TOO EASILY AND DOES SO AT…
Read full complaint
WHEN I PURCHASED THIS CAR THIS CAR NEW I NOTICED THAT THE STEERING WAS VERY EASY TO TURN. I HAD A DISCUSSION WITH A MANAGEMENT PERSON AT THE DEALERSHIP AND WAS NOT SATISFIED. I THEN WROTE A LETTER TO YOUR PRESIDENT AND I DON'T REMEMBER GETTING A REPLY. THE PROBLEM WITH THE STEERING IS THAT IT TURNS WAY TOO EASILY AND DOES SO AT ALL SPEEDS. I HAVE ON SEVERAL OCCASIONS RUN OFF THE ROAD BECAUSE OF THE LIGHT STEERING. I DID SO AGAIN TODAY AND WAS ABLE TO GET BACK ON THE ROAD WITHOUT HITTING ANYTHING, BUT I DID HAVE A PROBLEM WITH A BUBBLE IN MY RIGHT REAR TIRE WHICH WILL TAKE ME TIME AND MONEY TO HAVE FIXED. I HAVE HAD A NUMBER OF CARS BUT NONE HAVE HAD THIS TYPE OF STEERING PROBLEM. NOW I AM AWARE THAT MOST CHEVROLET/S HAD THIS TYPE OF STEERING IN 2014 AND ALTHOUGH IT MAY NOT BE A DIRECT DESIGN PROBLEM, IT CERTAINLY MAKES THE CAR MORE DIFFICULT TO DRIVE, ESPECIALLY AT HIGH SPEEDS .I WISH THAT THE CARE WOULDN'T DO THIS, AND I KNOW IT IS A LITTLE LATE TO ASK YOU TO MAKE THE CA AS EASY TO DRIVE AS THE OTHER 59 VEHICLES THAT I HAVE OWNED.
NHTSA ODI #11383458
111,144 miles · Dec 7, 2020
Engine
GM HAD A LAWSUIT FILED AGAINST THEM FOR THE 2010 - 2013 CHEVY EQUINOX FOR EXCESSIVELY BURNING OIL IN 2.4 ENGINE. THIS IS STILL A PROBLEM WITH EQUINOX. I HAVE CALLED CUSTOMER SERVICE AT GM AND ALL THEY DID WAS REFER ME TO THE DEALER WHICH I DO NOT HAVE A PROBLEM WITH. I TOOK MY CAR IN FOR THE REGULAR OIL CHANGE ON 11/6/20 - MI…
Read full complaint
GM HAD A LAWSUIT FILED AGAINST THEM FOR THE 2010 - 2013 CHEVY EQUINOX FOR EXCESSIVELY BURNING OIL IN 2.4 ENGINE. THIS IS STILL A PROBLEM WITH EQUINOX. I HAVE CALLED CUSTOMER SERVICE AT GM AND ALL THEY DID WAS REFER ME TO THE DEALER WHICH I DO NOT HAVE A PROBLEM WITH. I TOOK MY CAR IN FOR THE REGULAR OIL CHANGE ON 11/6/20 - MILAGE ON VEHICLE IS 111144. I REPORTED HEARING A RATTLE SOUND. IT WAS DETERMINE THAT THE TIMING CHAINS WERE LOOSE AND THE TENSIONER FOR THE CHAIN IS MAXED OUT. THEY CHECKED THE OIL LEVEL AND FOUND THERE IS NO OIL ON THE STICK. FILLED WITH 3 QUARTS OF OIL BEFORE OIL WOULD SHOW ON THE STICK. THEY DETERMINED ENGINE IS EXCESSIVELY BURNING OIL AND WILL NEED THE PISTON RINGS AND ENGINE CHAINS REPLACED TO ADDRESS THE PROBLEM. I HAVE BEEN CHECKING THE OIL LEVELS WEEKLY. I JUST WENT ON VACATION AND OIL LEVEL WAS FINE WHEN WE LEFT. BEFORE RETURNING HOME, I HAD TO PUT A QUART OF OIL IN THE CAR -- THIS IS ONLY AFTER DRIVING 1441 FROM THE LAST OIL CHANGE. ALSO, SINCE I BOUGHT THE CAR USED, THERE HAS BEEN A RATTLE ON START UP. I PREVIOUSLY LOCATED A TECHNICAL SERVICE BULLETIN THAT STATED IT WAS BECAUSE OF THE GASKET AROUND THE OIL PAN UNTIL THE OIL STARTS FLOWING. THE OTHER THING THAT I HAVE FOUND IS WHEN I AM STOPPED, THE CAR WILL ACT THAT IT IS GOING TO ACCELERATE SO I MUST GO INTO NEUTRAL UNTIL IT IS TIME TO DRIVE AGAIN.
NHTSA ODI #11378329
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Illustration